Terrace/patio

Reviews of Vista LIC Hotel, BW Premier Collection

3.5 out of 5
Vista LIC Hotel, BW Premier Collection
27-05 39th Avenue, Long Island City, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 514 out of 1010 reviews" "
Rating 8 - Good. 278 out of 1010 reviews" "
Rating 6 - Okay. 108 out of 1010 reviews" "
Rating 4 - Poor. 55 out of 1010 reviews" "
Rating 2 - Terrible. 55 out of 1010 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

SABRINA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good, the cleanliness is excellent but the area is not the best (they have a coffee shop and a place to buy things) but walking there I feels unsafe.
Stayed 5 nights in Mar 2024

4/10 Poor

Alyece

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from vista lic hotel on Mar 21, 2024
Dear AlyeceGuest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a week. Room was clean staff helpful and very accessible to transportation.
Stayed 3 nights in Feb 2024

10/10 Excellent

Byron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in and check out. The staff who checked me in and out were amazing. Very fast, friendly and great at their jobs. Would stay here again due to the room being very cozy and exactly as the pictures describe.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Chanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Vladimir

Stayed 2 nights in Feb 2024

8/10 Good

Fausto, Woodhaven

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place. It has a lot to offer. The bedsheets were stained when we arrived. They remedied the situation and was the stay was good. Small gym.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Todd

Stayed 1 night in Feb 2024

8/10 Good

Wilfred F.

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Dinesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite neighborhood and comfortable stay.
Stayed 1 night in Feb 2024
Response from Adriana Putney on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Teisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vista LIC Hotel on Feb 26, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vista LIC Hotel, BW Premier Collection

6/10 Okay

Cherry Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They charged me of “food” worth $29 which I rightfully inform the receptionist that we never consumed as such yet they still deducted from the incidental/security deposit upon check-in.
Stayed 2 nights in Feb 2024
Response from A on Mar 17, 2024
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Ioana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place, come here every 6 months when i need to be in NY. It has everything i need, gym, terrace, room with a great city view, big windows, a desk, fridge on demand, plus it's close to different subways so easy to reach the city. The only downside is the bathroom faucet, i find it hard to use for hot water and very weird, haven't seen one like this anywhere else and i travel alot but no place is perfect so i was able to overcome this aspect. Front desk people are friendly and always nice to me, quick check in and check out, very responsive to any problem or request. Overall is a good hotel, for NY standards(i'm an ex NY resident) i find it more than good but i can't say excellent because it still needs some upgrades. I hope they will invest some money on modernizing the shower, another weird ancient system, and changing those faucets that splash all the water on you while brushing your teeth :). Thank you guys for a great stay, be back in 6months :).
Stayed 8 nights in Jan 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know. We are looking forward to seeing you again when you come in next.

8/10 Good

Salbiah, Rochester

Traveled with family
Liked: Cleanliness, staff & service
The night receptionist Rami greeted is with courtesy and friendliness. He explains well about the rooms, parking and even sign us up for Best Western membership
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

George

Liked: Cleanliness, amenities
The view ,the restaurant rooftop
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place nice location, super friendly staff!
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

You

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Salvatore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Beautiful view of Manhattan from the rooftop lounge.
Stayed 1 night in Jan 2024

6/10 Okay

Manpreet

Stayed 2 nights in Jan 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. We hope to see you again very soon!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Shoumini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden gem! Modern and clean rooms, and we somehow lucked out with a 9th floor room (908) with the MOST amazing view of Manhattan… it was incredible. Staff was fantastic and friendly, parking was available in the garage, and we were pleased with the location and places in walking distance. We enjoyed the rooftop bar (even in winter), and though we didn’t eat at the on site restaurant it was a nice perk. Value wise, this was the best place I have stayed at in so far in Long Island City. We would definitely come back.
Stayed 2 nights in Jan 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services. We look forward to seeing you hopefully soon!

10/10 Excellent

Kerry-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is a terrific hotel in LIC. Very close to many subway stops. The room was nice sized and the staff was very friendly. I would have no problem staying here again
Stayed 3 nights in Jan 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff! So welcoming.
Stayed 4 nights in Dec 2023

8/10 Good

Mohammed

Stayed 1 night in Jan 2024
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2023

10/10 Excellent

Handi

Stayed 1 night in Dec 2023
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. We hope to have you come visit us again!

10/10 Excellent

Geordy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Edicel

Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Olexandr

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on Mar 17, 2024
Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Eloisa

Stayed 1 night in Dec 2023
Response from Vista LIC Hotel on Dec 27, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vista LIC Hotel, BW Premier Collection

6/10 Okay

Maddox

Traveled with family
Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Great room overall but wish it had a mini fridge.
Stayed 2 nights in Nov 2023

10/10 Excellent

YUYA

Stayed 1 night in Dec 2023

10/10 Excellent

Zaza, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mohammed

Stayed 1 night in Dec 2023

10/10 Excellent

Roberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible helpful and kind. 10/10 no issues at all, must come back again!
Stayed 1 night in Dec 2023

8/10 Good

Wilfred F.

Liked: Cleanliness, staff & service, property conditions & facilities
Spent time here before and is close to where i grew up.
Stayed 2 nights in Nov 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel it's a second time i stay here , love the view to the city , i arrive early and they have the room clean , and they let ne do the early checking , was very nice cause i was so tired after a fly, frint desk are rhe best .
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a great location! Short walk to the subways and super easy commute to Times Square and Central Park areas. Would recommend!! Only thing is there is no refrigerator or microwave. So don’t bring anything that needs to stay cold
Stayed 3 nights in Nov 2023

4/10 Poor

Jayrom

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Front desk lady rude 11/11/2023 at 830pm
Customer service treated me like I didn’t belong there and when I asked for parking was told there was none the when they finally agreed to it there was 12 open spots … rooms and rooftop bar was great but I don’t. Like being treated like a second class person when the service lady was all happy and talkative with the guest in from of me
Stayed 2 nights in Nov 2023
Response from Vista LIC Hotel on Nov 15, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vista LIC Hotel, BW Premier Collection

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gredivel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite and cozy.
Stayed 1 night in Nov 2023