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Reviews of Sleep Inn Long Island City - Manhattan View

2.5 out of 5
Sleep Inn Long Island City - Manhattan View
38-71 13th St, Long Island City, NY

Reviews

7.8

Good

Rating 10 - Excellent. 245 out of 940 reviews" "
Rating 8 - Good. 466 out of 940 reviews" "
Rating 6 - Okay. 155 out of 940 reviews" "
Rating 4 - Poor. 50 out of 940 reviews" "
Rating 2 - Terrible. 24 out of 940 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
They had roaches crawling around the walls, and they have a no smoking policy and people where smoking weed on this floor in some of the rooms. The carpet was disgusting with stains, and the sheets smell like bleach i had to spray my perfume on it. I only love the view and the bathroom.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very clean, friendly staff and a great stay
Stayed 1 night in May 2021
Response from Sleep Inn on May 24, 2021
Dear Rosa, Thank you for your positive review regarding your most recent stay with us. We are glad you enjoyed your time here and hope to see you again. Kind Regards,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Expected more
Stayed 2 nights in May 2021
Response from Sleep Inn on May 18, 2021
Dear Guest, Thank you for taking the time out to write about your experience. We apologize that your stay was not satisfactory, and we hope that as we improve our overall services and amenities you and all future guests will enjoy their stay much more. Sincerely,

6/10 Okay

Trevis

Stayed 1 night in Feb 2021
Response from Sleep Inn on May 18, 2021
Dear Guest, Thank you for your rating regarding your most recent stay. We hope you visit again.

4/10 Poor

Expedia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Sleep Inn on May 10, 2021
Dear Guest, Thank you for taking the time out to rate your experience with us. We apologize that your stay was not satisfactory, and we hope that as we improve our overall services and amenities you and all future guests will enjoy their stay much more. Sincerely,

8/10 Good

tasmia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Overall it was good the only thing they don't have microwave in the room and shared microwave is dirty and risky to use because you don't know who used it.
Stayed 2 nights in Feb 2021
Response from Sleep Inn on Apr 8, 2021
Dear Tasmia, Thank you for leaving a review regarding your most recent stay. We are sorry about having no microwaves in the room, but will bring it up to management. Hope you do visit again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, not a great place to go for a walk at night😱
Stayed 1 night in Apr 2021
Response from Sleep Inn on Apr 8, 2021
Dear Guest, We appreciate your feedback regarding your most recent stay at our property. Thank you and hope to see you back in the near future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like the room, the toilet didn’t work and was a pain to get it fix
Stayed 1 night in Mar 2021
Response from Sleep Inn on Mar 29, 2021
Good Morning, We are saddened that you did not have a satisfying stay with us. We hope you do come back so we can provide a better one for you. Thank you.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is decent. The room was thoroughly clean but the amenities were average. The T.V only had 25 channels, some of which had staticky quality. No microwave in room. The bathroom was nice. Very basic value hotel. The WiFi was good. Didn’t get to try out their breakfast due to COVID-19. The staff was nice. I was satisfied with my stay. Not ideal, but good enough.
Stayed 2 nights in Feb 2021
Response from Sleep Inn on Feb 22, 2021
Dear Guest, We appreciate you taking the time out to review your most recent stay our property. We hope you do visit again.

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2021
Response from Sleep Inn on Mar 8, 2021
Dear Guest, We are sorry you did not enjoy your stay with us. We do hope you will visit again so we can provide a better experience for you. Best Regards

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice really good
Stayed 2 nights in Dec 2020
Response from Sleep Inn on Jan 12, 2021
Dear Rene, Thank you for your kind feedback regarding your most recent stay. We hope to see you again.

6/10 Okay

fayad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Sleep Inn on Dec 21, 2020
Dear Fayad, Thank you for rating us regarding your most recent stay. We hope you visit again so we can provide a better experience for you. Kind Regards,

2/10 Terrible

Tiffany

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2020
Response from Sleep Inn on Dec 28, 2020
Dear Tiffany, Thank you for your feedback. We are very sorry you did not enjoy your stay with us.

8/10 Good

Electa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Sleep Inn on Dec 1, 2020
Dear Electa, Thank you for rating us regarding your most recent stay with us. We appreciate it and hope to see you again. Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for relaxing cleaning view quite and. Good behave for all .
Stayed 4 nights in Oct 2020
Response from Sleep Inn on Nov 2, 2020
Dear Guest, Thank you for reviewing us regarding your most recent stay at our property. We hope you visit us again soon.

6/10 Okay

Verified traveler

Business traveler
Everything The neighborhood is not safe and they charge you for parking $25
Stayed 1 night in Oct 2020
Response from Sleep Inn on Nov 2, 2020
Dear Guest, We are sorry you did not enjoy your stay with us. We hope you visit again so we can provide a better experience for you.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Sleep Inn on Aug 20, 2020
Dear Guest, Thank you for rating us regarding your most recent stay. We hope you visit us again soon.

8/10 Good

Verified traveler

Stayed 1 night in May 2020
Response from Best Western Plus Plaza on Jul 13, 2020
Dear Guest, Thank you for rating us regarding your most recent stay. Please do visit us again. Kind Regards,

8/10 Good

Nicole

Stayed 1 night in May 2020
Response from Best Western Plus Plaza on Jul 13, 2020
Dear Nicole, Thank you for rating us regarding your most recent stay. We hope to see you again soon.

8/10 Good

Tatii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and my room had the Manhattan view which was amazing 😉. I might go back there again sometime soon. 🙏
Stayed 2 nights in Apr 2020

4/10 Poor

Verified traveler

Stayed 1 night in Apr 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shutte service any where may 24 hours besides a better deals
Stayed 1 night in Apr 2020

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Apr 2020

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel
Stayed 1 night in Mar 2020

10/10 Excellent

Ricardo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was just what I expected! Great city view from the 10th floor.
Stayed 1 night in Feb 2020
Response from Front Desk on Mar 7, 2020
Dear Guest, Thank you for such a wonderful review. It is extremely important that all our guests have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodations. Come visit us again soon! Best Regards,Sleep Inn LIC

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sleep Inn Front Desk Staff on Feb 7, 2020
Dear Valued Guest, We very much appreciate your feedback. It's always a pleasure to receive positive feedback . Thank you for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is used as a homeless shelter! This should have been made clear before I booked this. I booked it as a gift for my brother and his wife. So embarrassing when they shared this bit of info. Also, the person at the front desk in the morning was so rude and they shared. Apparently, the night clerk said they could get a late check-out for noon but when they explained this to the morning desk clerk she told them that she didn't hear this and that they had to leave. Would NOT recommend this property at all!
Stayed 1 night in Dec 2019
Response from Sleep Inn Staff on Jan 11, 2020
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us .Our hotel is not associated with any shelter. We are 100% hotel. The Red Cross do rent some of our rooms if there is a nearby disaster such as fire to assist displaced families I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The street where it is located was bad. Noisy from other rooms
Stayed 1 night in Jul 2019

8/10 Good

cynthia

Liked: Cleanliness, staff & service
They could have lived up to their name but didn't.
The last minute stay was ok. The decor was ok but things needed repair. Television reception was poor. But they claimed to have a clean tv remote. Bathroom light/exhaust fixture was sub-par at best. Bed was not very comfortable but the sheets were amazingly soft. Towels were small but clean. The breakfast was not so good. The eggs had an odor. Sausages were greasy and the waffle maker was not cleaned well. House keeping was loud and the walls were thin. Didn't get to Sleep in!
Stayed 1 night in Jun 2019

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep Inn Paradise
Great service! I landed early and was allowed to check in early. Staff was really helpful and friendly. Breakfast was free and amazing! Great view of the city from my room!
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, walking distance from the subway and queens blvd
Stayed 1 night in Jul 2018
Response from Sleep Inn LIC Staff on Aug 1, 2018
Dear Guest, Thank you for taking the time to share the convenience of our location. This is a huge help for future guests who are looking for convenience and accessibility of hotels. We appreciate you and we are glad that you enjoyed location. We hope to see you again on your next visit. Our warmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Sleep Inn LIC Staff on Aug 1, 2018
Thank you so much. We appreciate and value your time and feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was very reasonably priced and clean. The staff were wonderful and very accommodating. The subway is a short 4 minute walk away, which is convenient. The only con is that the hotel is in a bit of an industrial/sketchy area and theres not much around with respect to restaurants or stores.
Stayed 2 nights in Jun 2018
Response from Staff on Jul 11, 2018
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. We completely understand your hesitation towards the area and we can assure you of the safety of our location. We hope that as our neighborhood is vastly improving you will be more inclined to stay with us again. Best Regards, Sleep Inn Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
hotel is nice and clean, located close to Manhattan and has all the required facilities we've expected. Value for money is great.
Stayed 2 nights in Feb 2018

2/10 Terrible

Jose, DC

Disliked: Cleanliness, room comfort
Hotel with Bed Bugs
Total disaster. Arrive home bitten and threw away all my clothes because of the bed bugs.
Stayed 2 nights in Mar 2018
Response from Issa on Mar 26, 2018
Dear Jose On behalf of our entire team, I would like to apologize for your inconveniences Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope you gave us another chance to provide you with a superior experience. Issa

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, sketchy area
Nice hotel, bad breakfast (not a reason to choose a hotel imo), really sketchy area.
Stayed 1 night in Nov 2017

6/10 Okay

lisa

They have a contract with DHS (dept of homeless svs)
Stayed 1 night in Jan 2018

4/10 Poor

kristin, queens, ny

Liked: Cleanliness, staff & service
Bad neighborhood
This hotel was not in a nice neighborhood. We chose to drive instead of walking to the train. The neighborhood made us nervous.
Stayed 1 night in Nov 2017

6/10 Okay

Anonymous

Liked: Staff & service
Okay but wouldn't stay again
Breakfast was good being as it was included. The staff were very pleasant. The area of the hotel wasn't great, probably wouldn't walk around alone at night although the hotel did have security staff. Our room was clean but not spotless or in good condition. The walls were thin and heard a lot of street noise at night. Overall not unhappy with the stay but would stay in a different location next time.
Stayed 3 nights in Nov 2017