Ratings based on 253 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jul 23, 2015
Für eine Nacht okay. Für längeren Aufenthalt nicht zu empfehlen. Teilweise sehr ungepflegt.
Comment from Hotel Management
Jul 28, 2015 by saul castillo, Hotel Management
Hello there, Thank you for taking the time to review us and let us know of the areas we can improve on. We have already followed up with our teams to ensure these areas are corrected for improved service. Thank you for your feedback and we look forward to your next visit! regards, Saul Castillo General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Jun 29, 2015
Cons: A/C needs upgrade. Check out is at 11 and the maid was knocking at my door at 8:30 to clean.
Location very convenient. Easy on off from the LIE
Comment from Hotel Management
Jul 2, 2015 by saul castillo, Hotel Management
Dear valued guest, Thank you for taking the time to review us! We agree with you, and we hear it often, our hotel's convenient location right off the LIE 495 Expressway makes it easily visible for our guests to locate the property while traveling to and from the different sections of Long Island! Thank you for recommending us and we look forward to your next visit! regards, Saul Castillo General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2015
Cons: Lunch and Dinner Restaurant inside the hotel
Very quiet, comfortable, clean, and relaxing. The staff was pleasant and breakfast had a lot of choices.
Comment from Hotel Management
May 28, 2015 by saul castillo, Hotel Management
Dear Guest, Thank you for the compliments regarding our team and key amenity areas like the Express Start hot buffet breakfast program! We are glad that you had a comfortable experience that met your needs. Thank you for recommending us and we look forward to seeing you again in the future! Regards, Saul Castillo General Manager
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 25, 2015 on Hotels
Comment from Hotel Management
Jun 27, 2015 by Saul, Hotel Management
Hello there! Thank you for taking the time to let us know about your experience. We appreciate your input for our viewers and we hope to see you again in the near future! Regards, Saul Castillo General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Florida

Nice & clean hotel

Posted Apr 22, 2015
Pros: Very clean, friendly staff
Cons: They forgot my morning wake up call. Made me late for an appointment. I was not happy about that.
Location: good restaurants & nearby stores. Hote ljust off expressway & Highway
Staff treated us well. We liked hotel; nice breakfast. convienient to highways, shopping, restaurants & stores.
Comment from Hotel Management
Apr 27, 2015 by saul castillo, Hotel Management
Hello there! Thank you for the kind compliments on our team's service during your experience! We are delighted to see you enjoyed one of our signature amenities the Express Start breakfast program! Thank you for recommending us and we look forward to your next visit all the way from sunny Florida! Regards, Saul Castillo General Manager
2 out of 5
by A verified traveler from new york

Posted Mar 23, 2015
I walked into the hotel late in the evening, the receptionist didn't greet or knowledge the fact that I walked in and was waiting on her. She waited till she was done playing her game on her iPad then then check me in. I was beyond irritated at this point but it gets better. The thermostat wasn't working in the bed room, so I was freezing the whole night. Called the front desk and no one came up to assist, i spoke to the receptionist in the morning and explained everything she then told me that I should have used the thermostat that was located by window if the other one wasn't working. I told her that was impossible because it was covered with a paper stating to use the wall thermostat. She did nothing to help, assist or accomdate the situation. I've never dealt with these kinds of things when staying at a hotel this was my first time facing such a horrible experience. I would appreciate if someone from managment were to contact me because they need to know what goes on in there hotel.
Comment from Hotel Management
Mar 24, 2015 by saul.castillo@hixhauppauge.com, Hotel Management
Hello Diba, Thank you for letting us know of the challenges you experienced throughout your stay with us. We are very disappointed to see that your arrival experience was not welcoming, along with the HVAC temperature in the room not meeting your expectations. Please rest assured I have personally gone ahead and looked into these concerns further and have addressed them with the team members and departments involved respectively to ensure proper corrections are made. Thank you for taking the time and we hope to see you again in the near future! Regards, Saul Castillo General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

not bad

Posted Mar 20, 2015 on Hotels
good value, similar to Hampton Inn, nice gym/pool, easy access to highway parking is good. nothing is walking distance and no restauants close by, but that is ok. safe and secure. need to fix the TV service, though- I stayed twice in different rooms and the picture fragments - they need a new satellite dish
Comment from Hotel Management
May 30, 2015 by Saul, Hotel Management
Hi there! Thank you for taking the time to review us! We appreciate the compliments on our value in comparison to another property from the area and for the amenities you had the opportunity to experience such as the indoor fitness center and pool. We are conveniently located next to I495 and although we are limited with restaurant options around us, our front desk team offers a selection of preferred restaurants that offer delivery with various cuisine options for our guests. We appreciate your feedback on the areas we can improve upon and are currently working towards them. Thank you again for recommending us and we look forward to your next visit! Regards, Saul Castillo General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

綺麗なホテル

Posted Mar 19, 2015 on Hotels
部屋は清潔感があり快適。周りに何もなく最寄りのスーパーまで車で10分くらいかかるのが難点か。行く必要が無ければおすすめ。
Comment from Hotel Management
May 30, 2015 by Saul, Hotel Management
Dear Guest, Thank you for taking the time to review our property! We are glad you had a pleasant experience during your stay with us. We appreciate your recommendation and we look forward to your next visit. Regards, Saul Castillo General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 17, 2015 on Hotels
Comment from Hotel Management
May 30, 2015 by Saul, Hotel Management
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and we appreciate your recommendation! Regards, Saul Castillo General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

business stay

Posted Mar 8, 2015 on Hotels
Staff was friendly room was very clean, and I enjoyed my stay.
Comment from Hotel Management
May 16, 2015 by Saul, Hotel Management
Hi there! Thank you for the five star review of our property. We are glad to see you enjoyed a memorable experience with our team members and our housekeeping team was delighted to view the compliments on the overall cleanliness. We appreciate your recommendation and we look forward to your next visit. Regards, Saul Castillo General Manager