Ratings based on 394 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Personal Event
by katherine from gettysburg pa

weekend visit to family member

Posted Dec 27, 2013 on Hotels.com
As a former long islander I know quality hotels and quality restaurants. This hotel is top notch, very clean, nice heating, great bed...just excellent. The restaurant downstairs is excellent. The blackened scallops are fantastic, they have a wine list and the filet mignon my boyfriend ordered was excellent as well.
Comment from Hotel Management
Mar 8, 2014 by Jeff, Hotel Management
Katherine- Thank you for the kind words about our Hotel. I am so happy to hear you enjoyed your room accommodations and they met all expectations. We will certainly share the positive feedback you have left with our team. Our Chef's will love knowing how much you enjoyed the meals you ordered! We certainly hope you stay with us again the next time you are in town! Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2013
Comment from Hotel Management
Jun 21, 2014 by Jeff, Hotel Management
Thank you so much for the excellent review. We hope you visit us again in the future!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 14, 2013 on Hotels.com
Comment from Hotel Management
Feb 15, 2014 by Jeff, Hotel Management
Thank you so much for the excellent review! We hope to have you back as a guest in the future.
5 out of 5
Recommended
for Getaway With Friends
by ricky schoppmann from wyandanch, ny

great time at the hyatt

Posted Dec 13, 2013 on Hotels.com
loved the indoor pool and hot tub. the management really knows how to treat guests. they kept me happy and thats not easy.
Comment from Hotel Management
Feb 15, 2014 by Jeff, Hotel Management
We appreciate your kind words and many thanks for the great review! I am so happy that we were able to meet all of your needs and make your stay pleasant. We hope you come back and visit us again down the line!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2013
Comment from Hotel Management
Jun 14, 2014 by Jeff, Hotel Management
Thank you for leaving us with this excellent 5 star review! We appreciate your feedback and hope you visit us again next time you are in town. Warm Regards.
5 out of 5
Recommended
for Everyone
by Elle from Boston

Posted Dec 2, 2013
Comment from Hotel Management
Jun 7, 2014 by Jeff, Hotel Management
Elle- Thank you so much for the excellent five star review. We hope to be able to welcome you back the next time you are in the area!
4 out of 5
Recommended
for Personal Event
by Matt from Ct

Service is remarkable

Posted Dec 2, 2013 on Hotels.com
The staff at Hyatt are wonderful. Everyone is very friendly. Only thing that needs improvement is the food quality. The breakfast meal was average, but dinners were horrific. I would definitely recommend the hotel based upon service & appearance. We would go back.
Comment from Hotel Management
Feb 1, 2014 by Jeff, Hotel Management
Matt- Thank you so much for the excellent feedback. I am so happy to see you really enjoyed our staff and our Hotel overall. I will certainly be sharing your comments regarding the food with the Food and Beverage Director. It is our biggest compliment that you would stay with us again and we certainly hope you do! Kind Regards.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Dec 2, 2013 on Hotels.com
Comment from Hotel Management
Feb 1, 2014 by Jeff, Hotel Management
Thank you so much for the five star review. We hope you will come back and visit us again in the future!
4 out of 5
Recommended
for Families
by A verified traveler

Thanksgiving Weekend stay

Posted Dec 2, 2013
Pros: The pool and the hot tub were clean and the people that were staying there were fun and happy. We got a rollaway bed - perfect for the wee one.
Cons: The bed was way too soft. My husband and I both woke up with our backs hurting.
Location: We went to a restaurant nearby that was good but we didn't really venture out of the hotel.
We have a two year old daughter and decided to have a fun night at a hotel with a pool - we got what we wanted. A nice pool with a hot tub. It was perfect for what we wanted.
Comment from Hotel Management
Jun 7, 2014 by Jeff, Hotel Management
Thank you so much for leaving us with this excellent feedback. It is wonderful to see you were able to enjoy the pool and the hot tub. They are definitely great features to our property! We hope you come back and visit us again down the line! Regards.
4 out of 5
Recommended
for Business Travelers
by denby from Wakefield, MA

LI business trip

Posted Nov 24, 2013 on Hotels.com
Short stay with just overnight lodging. Mattress was not as comfortable as other hotesl - my opinion. Recent renovations much improved the bar/restaurant area.
Comment from Hotel Management
Feb 1, 2014 by Jeff, Hotel Management
Denby- Thank you for taking the time out to leave us with this great review. We are so happy you like the beautiful new renovations to the restaurant and to the bar! I hope we have the opportunity to welcome you back the next time you are in Long Island! Warm Regards.