Hi Juan, Thank you for your review. We regret to learn that although you viewed our accommodations favorably, you did not experience the usual level of satisfaction that other guests have with their stays with us. We take upkeep and cleanliness very seriously, and our staff generally does a great job when it comes to maintaining our hotel and the rooms, so it's unfortunate that we missed the mark in this case. We hold ourselves to high cleanliness standards and assure you that we will be reviewing our cleaning protocols to ensure we improve our processes moving forward. Our maintenance team has also been alerted to your comments so they can take immediate action to fix the TV. Thank you for bringing these matters to our attention. We appreciate your insights and apologize for any inconvenience caused. We hope we will have another opportunity to exceed your expectations and host you more successfully in the future. Safe travels!Warm regards,The AtlanticGuest Experience Team

Hi Nicole, it is noticeable that your recent visit did not meet your expectations, and we sincerely apologize that we fell short in this instance. We do our best to present an accurate representation of our room features and are genuinely sorry for any misunderstandings that occurred here. Your feedback is valuable and will help identify areas for improvement in our communication. We deeply regret any discomfort you experienced due to the comfort issue you've highlighted with the beds. We are committed to your comfort and satisfaction and have taken your feedback on board for the betterment of the guest experience. We hope you'll give us another chance to serve you better and exceed your expectations on a future visit. Thank you for staying with us on this journey. We appreciate your business and your honest review.Warm regards,The AtlanticGuest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Panthak. I truly apologize that you had a bad experience, that is certainly not how we want our guest to feel. I as the manager, will be reaching out to you personally.