Outdoor pool

Reviews of Days Inn by Wyndham Longview South

2.5 out of 5
Days Inn by Wyndham Longview South
112 S Access Rd, Longview, TX

Reviews

7.8

Good

Rating 10 - Excellent. 278 out of 728 reviews" "
Rating 8 - Good. 224 out of 728 reviews" "
Rating 6 - Okay. 98 out of 728 reviews" "
Rating 4 - Poor. 64 out of 728 reviews" "
Rating 2 - Terrible. 64 out of 728 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Janice

Traveled with partner
Liked: Staff & service
This property served its purpose but it’s not great.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist | 9037580959 on Mar 31, 2024
Hi Janice,We appreciate your feedback and thank you for choosing to stay with us. While we're glad to hear that our property served its purpose for your needs, we're sorry to learn that your experience fell short of expectations. We continuously strive to improve and provide exceptional service to all our guests. Rest assured, we'll take your comments into consideration to enhance the quality of our offerings.

6/10 Okay

latisha

Hotel was fair, I did see a roach in the room
Stayed 4 nights in Mar 2024
Response from Guest Relations Management / 9037580959 on Mar 24, 2024
Dear Latisha,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback. We apologize for any inconvenience or discomfort you experienced during your stay. We understand that this is unacceptable and not reflective of the standards we strive to maintain.Please be assured that we take this matter seriously, and we will immediately address the issue with our housekeeping and pest control teams to ensure that appropriate measures are taken to rectify the situation and prevent any recurrence.We appreciate you bringing this to our attention, as it helps us to improve our services. If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to provide you with a more pleasant experience in the future.

10/10 Excellent

Jontra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist | 9037580959 on Mar 17, 2024
Hi Jontra,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Bruce

Traveled with family and small children, Traveled with family
Fire alarm beeped all night. Breakfast was horrible. Worse motel ever.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist | 9037580959 on Mar 10, 2024
Hi Bruce,We sincerely apologize for any inconvenience caused by the fire alarm, and we understand how disruptive it can be especially the repeated beeping. However, the safety of our guests is our utmost priority, and our team always makes sure that our alarms are functioning to ensure everyone's well-being. Regarding breakfast, we strive to offer a variety of options to cater to different tastes, and we regret that it did not meet your expectations. Your feedback is valuable to us as we continuously work to improve our services.

4/10 Poor

Patricia

Traveled with partner
Disliked: Cleanliness, amenities
I wouldn’t stay here again
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 9, 2024
Hi Patricia,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

6/10 Okay

Christopher

Business traveler
.
Stayed 1 night in Feb 2024
Response from Guest Relations Management | 9037580959 on Feb 26, 2024
Hi Christopher,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Cora

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Cora,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 20, 2024
Hi Jose,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Xandur

Traveled with partner
Liked: Cleanliness, staff & service
Great stay, but far from a lot of businesses.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management | 9037580959 on Jan 30, 2024
Hi Xandur,We appreciate your positive feedback on your recent stay with us. While we're delighted to hear that you had a great experience overall, we understand your concern about the distance from local businesses. Our location provides a peaceful and serene atmosphere, away from the hustle and bustle. However, we regret any inconvenience this may have caused in terms of accessibility to nearby businesses. We value your input and hope to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Leonard

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Poor service none smoking room smells like smoke never stay there again
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 9037580959 on Jan 9, 2024
Hi Leonard,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our commitment to providing a pleasant environment for all our guests is of utmost importance to us, and we sincerely regret that the non-smoking room did not meet your expectations. We have shared your concerns with our housekeeping team to ensure a thorough inspection and remediation process. Rest assured, we take every guest's feedback seriously as we strive to continually enhance our services. Thank you for bringing this to our attention.

10/10 Excellent

Llanira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to alot of restaurants and stores. Room is very clean and the location is quiet and safe.
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Dec 22, 2023
Hi Llanira,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the location and the room.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Room was clean. Shower was lukewarm, weak pressure and the bathtub was very slow in draining. There were old couches in the sidewalk and old lumber piled up on the side.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 17, 2023
Dear Valued Guest,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments, and we apologize for the issues you encountered during your visit.We apologize for the lukewarm water and weak water pressure in the shower. We understand the importance of a comfortable and enjoyable shower experience, and we regret that we fell short in this aspect. We will address this matter with our maintenance team to ensure that the water temperature and pressure are at an optimal level for our guests.We are sorry to hear about the slow drainage in the bathtub. This is not the level of functionality we aim to provide, and we will investigate and resolve the issue promptly.Regarding the old couches and lumber piled up on the sidewalk, we apologize for any inconvenience caused. We will review our outdoor areas to ensure they are well-maintained and free from any clutter or debris.We appreciate your feedback, as it allows us to identify areas for improvement. We are committed to making necessary changes to enhance the overall guest experience.If there is anything else we can do to address your concerns or if you have any further suggestions, please feel free to reach out to us directly. We value your feedback and the opportunity to make improvements.Thank you for choosing to stay with us, and we hope you will consider giving us another chance to provide you with a better experience in the future.

4/10 Poor

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 18, 2023
Hi Marcus,Thank you for taking the time to share your feedback with us. We apologize for any shortcomings you experienced during your recent visit. Your feedback is important to us as we continuously strive to improve the guest experience at our hotel.We are disappointed to hear that we did not meet your expectations on this occasion. We sincerely apologize for any inconvenience or discomfort caused, and we hope that you will give us another opportunity to provide you with a much better experience in the future.

10/10 Excellent

Llanira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great place, everything was perfect. I will go back neck week and hopefully get the same room.
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Dec 15, 2023
Hi Llanira,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the room.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

2/10 Terrible

Jacob

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 9037580959 on Dec 11, 2023
Hi Jacob,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Verified traveler

Friendly staff. Room clean and comfortable. Very convenient stay close to airport.
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 9037580959 on Dec 11, 2023
Hello,We appreciate your positive feedback and are delighted to hear that you found our staff friendly and your room clean and comfortable during your recent stay. Our team works hard to ensure a pleasant experience for our guests, and we're pleased to know that we met your expectations. Additionally, we're glad you found our location convenient, especially in proximity to the airport. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Brent

Business traveler
Disliked: Staff & service
They couldn’t print out a receipt because they were out of paper and said they would email me the receipt and they never did! I needed it to be reimbursed and I had to eat it. Will never go here again!
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hi Brent,We sincerely apologize for any inconvenience you experienced during your stay, and we appreciate you bringing this to our attention. Our team strives to provide exceptional service, and we regret that we fell short in the matter of providing a printed receipt due to a temporary shortage of paper. We understand the importance of timely reimbursement and acknowledge the frustration this may have caused. We will review our procedures to ensure such issues are addressed promptly in the future. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience.

6/10 Okay

Fernando

Liked: Staff & service, property conditions & facilities
Na
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Dec 1, 2023
Hi Fernando,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 15, 2023
Hi Shana,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Graciela

Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 19, 2023
Hi Graciela, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Second time staying here👌👌👌
Very clean, only seen only one little roach in the bathroom, BUT, one thing i will say is they let me know they have an exterminator every month that sprays which is a good thing 👍👍👍 One thing is the original room I had stayed in the faucet handle fell off and the phone didn't work, But Thank You Days in management for moving me to a better room, Now I know how people can be judgemental on a Hotel, But One thing tou gotta remember that the Days Inn there on the Interstate 20 has been there for a very long time so give it a chance, I mean 50 dollars a night is way cheaper than som of these other ones that nearly charge $100 a night 🌙.One thing I would recommend is the Beds needs major upgrade to where you feel like your sleeping on a feather light pillow.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 25, 2023
Hi Christopher, We value the time you took to share your impressions of your stay at our hotel.First, we would like to thank you for your appreciation of the service of our staff, especially the maintenance personnel. We are also glad that you were moved to a better room. We do apologize though for the presence of a cockroach and the overall unsatisfactory state of your first room.We appreciate your comments and suggestions regarding the beds. We shall pass on this comment to the management.Thank you for all of your feedback and comments. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

Sascha

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Sascha, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Leona

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to get in and off I 20 - had two small dogs - a/c very cold - overall nice stay for being here for work
Response from Guest Relations Management on Sep 30, 2023
Hi Leona, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We are very happy to know that you and your pets had a pleasant stay.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 Good

Cassie

Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Oct 13, 2023
Hi Cassie, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Desmond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 15, 2023
Hi Desmond, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

Estrolita

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was renovating every room it seems. There was no couches or chairs & a desk chair. Pool & spa was not operating which was disappointing. Room was clean. Just a bed & tv, fridge & microwave.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 6, 2023
Dear Estrolita, We really regret the inconveniences you may have encountered as a result of the hotel's ongoing construction and restoration projects.We appreciate that you found the room clean but we sincerely apologize that the room lacked some amenities and that the pool and the spa were not in operation.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Sep 6, 2023
Dear Christopher, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel was Fabulous
This Hotel was clean, smelled good, great shower, and the lady who checked us in was super sweet. Actually the nicest Days Inn I have stayed in. Thumbs up
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 3, 2023
Dear Carla, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are delighted that you found the hotel very clean! We hope that you have enjoyed your room and all its amenitiesWe seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff who work hard to ensure that you receive a very pleasant and enjoyable experience in service and accommodations.Thank you for sharing this review and we look forward to seeing you again!

2/10 Terrible

Yordansy

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast say that is included, but them Doesn’t have breakfast
Stayed 1 night in Aug 2023
Response from Guest Relations Management | 9037580959 on Sep 2, 2023
Dear Yordansy,Thank you for bringing this to our attention, and we apologize for any inconvenience you faced regarding the breakfast during your stay. We understand the importance of accurate information, and we're sorry for any discrepancy you experienced.We will investigate this matter and ensure that the information about our breakfast offerings is updated and accurate for our future guests.Your feedback is valuable to us as we continually work to improve our services. If you have any further comments or concerns, please don't hesitate to reach out.We hope to have the opportunity to host you again in the future and provide you with a more seamless experience.

2/10 Terrible

Kim

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not even check in. Area was full of prostitutes and drug heads. Total ghetto area.
Stayed 1 night in Aug 2023
Response from Guest Relations Management | 9037580959 on Aug 31, 2023
Dear Kim, We are sorry to hear that you had a less-than-ideal experience at our property. We sincerely apologize for all the inconvenience the location and the presence of some people caused.This is certainly not the level of service or safety we strive to provide to our guests. Please be assured that we will take appropriate action to rectify the issues you experienced. We value your feedback and would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest.

8/10 Good

Bert

Stayed 1 night in Jul 2023
Response from Manager on Aug 2, 2023
Hello Bert,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Lasca, Longview

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was advertised as having a microwave, but did not. Food was purchased to cook in microwave, but had to be taken to the lobby to fix. Was also advised to have free breakfast and a pool. Pool was closed and breakfast consisted of muffins. Male running the front desk during the day was extremely rude and even hung up on me when I called to complain. The love seats that were to be in some rooms were on their sides outside the windows. I would never stay at this location again.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 31, 2023
Hello Lasca, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 Excellent

Jacqueline

Stayed 1 night in Jul 2023
Response from Manager on Jul 23, 2023
Hello Jacqueline,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Fernando

Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hello Fernando,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

BreeAnne

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Two thumbs down
Pools closed, a/c non-functioning, some of my personal items were missing after housekeeping 1/2 cleaned room, management peaking into room while buckling kids in car seats, printing not working, uncomfortable lumpy pillows, should I continue?
Stayed 3 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hello BreeAnne,Thank you for your review and comments regarding our housekeeping and pillows. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jul 2, 2023
Hello Shana,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Mary

Stayed 1 night in Jun 2023
Response from Manager on Jun 20, 2023
Hello Mary, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Bert

Stayed 1 night in Jun 2023
Response from Manager on Jun 7, 2023
Hello Bert,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Leslie

Stayed 1 night in May 2023
Response from Manager on Jun 22, 2023
Hello Leslie, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Duron

Stayed 1 night in May 2023
Response from Manager on Jun 16, 2023
Hello Duron,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Kristen

Stayed 1 night in May 2023
Response from Manager on May 26, 2023
Hello Kristen,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Jenneca

Stayed 1 night in May 2023
Response from Manager on Jun 8, 2023
Hello Jenneca, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was no Towles in the room holes in the wall and when I told them they never gave us towels
Stayed 1 night in May 2023
Response from Manager on May 17, 2023
Hello David, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 Terrible

Gerald

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Probably the worst motel maintenance we have ever seen. Mildew in the room, molding coming off the wall, carpet stained, cutain malfunctioning, and pool out of order (obviously no maintenance in some time).smelled,of marijuana, furniture outside door looked like someone slept on it
Stayed 1 night in May 2023
Response from Manager on May 15, 2023
Hello Gerald,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Good

Nestor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really don’t like when people knock you door in the middle of the night
Stayed 28 nights in Apr 2023
Response from Manager on May 14, 2023
Hello Nestor,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 14, 2023
Hello Angelique,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Leslie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool area
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Leslie,On behalf of our entire staff, we thank you for your business and for your comments regarding our area and pool. We hope to see you again in the future.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in May 2023
Response from Manager on May 12, 2023
Hello Jim,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Timothy

Disliked: Staff & service, property conditions & facilities, room comfort
We showed up and we couldn't get the room we had booked. So we got a different hotel room somewhere else
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Timothy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

cristian

Stayed 5 nights in Apr 2023
Response from Manager on May 27, 2023
Hello cristian,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.