Exterior

Reviews of Homewood Suites by Hilton Longview

3 out of 5
Homewood Suites by Hilton Longview
205 N Spur 63 And Hwy 80, Longview, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 202 out of 385 reviews" "
Rating 8 - Good. 102 out of 385 reviews" "
Rating 6 - Okay. 44 out of 385 reviews" "
Rating 4 - Poor. 25 out of 385 reviews" "
Rating 2 - Terrible. 12 out of 385 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Doreen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well maintained.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Doreen,We are pleased to hear that you found our property clean and well maintained. Your feedback is greatly appreciated.

8/10 Good

Bret

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash in flowerbeds.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Bret,We apologize for any inconvenience caused by the trash in the flowerbeds during your stay. Our team is committed to maintaining cleanliness throughout the property, and we appreciate you bringing this to our attention. Rest assured, we have addressed this matter with our housekeeping staff to ensure that it does not recur in the future. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Karah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Feb 5, 2024
Hi Karah,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excellent

Wonder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
It was a good stay
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 9, 2024
Hi Wonder,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excellent

Wonder

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was nice
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hi Wonder,Thank you for taking the time to share your positive experience with us. We're glad to hear that you found our staff to be nice. Providing friendly and helpful service is important to us, and we appreciate your acknowledgment. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Jackie

Traveled with family and small children, Traveled with family
Disliked: Amenities
Our seven families met at this hotel and stayed here last week for two night. We were in town for our mom’s memorial service. This hotel was very disappointing… questionable cleanliness in most of our rooms. Roaches in several rooms. In fact one was so bad they counted 18. Needless to say they asked for a different room. Later we were in the lobby and saw roaches there and in the women’s bathroom. It’s a shame because the facility itself was a good space. Poor management I suppose. It definitely was not up to the Hilton standard.
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Dec 29, 2023
Hi Jackie,Thank you for your feedback regarding your recent stay at our hotel. The issues you've described, especially regarding cleanliness and the presence of roaches, are absolutely not reflective of the standards we strive to maintain. We are conducting an immediate and thorough investigation to address and rectify these issues promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Kevin

Stayed 4 nights in Dec 2023
Response from Guest Relation Management on Dec 29, 2023
Hi Kevin,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

Wonder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was great
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Wonder,We're delighted to hear that you enjoyed your stay with us! We strive to provide exceptional experiences for all our guests and it's wonderful to know we succeeded in your case. Thank you for choosing our hotel and we look forward to welcoming you back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Nov 22, 2023
Hi John,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

6/10 Okay

Tyler

Stayed 1 night in Nov 2023
Response from Guest Relation Management on Dec 12, 2023
Hi Tyler,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Nov 7, 2023
Hi Rick,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

Chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
NOISE!!!
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 31, 2023
Hi Chris,We understand how important a quiet and peaceful environment is for a good night's sleep, and it's disappointing to learn that we fell short in providing that for you. Your feedback is crucial, and we will take immediate action to address the noise concerns to ensure a more serene atmosphere for our guests in the future. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Woodrow

Business traveler
Liked: Staff & service, room comfort
Cleanliness
My room had roaches. There were baby roaches in room 214 kitchen and bathroom….they were small roaches
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 23, 2023
Hi Woodrow,Thank you for your feedback regarding your recent stay at our hotel. We take cleanliness and pest control very seriously, and it's disheartening to learn that we fell short of the standards you should expect from us. I assure you that we will address this issue immediately with our housekeeping and maintenance teams to ensure that such problems do not happen in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Cleve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfied
We really enjoyed the room very comfortable and clean. Quiet as well. Only issues front tv had no service front desk were notified still not working Seat on toilet need tighten
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 16, 2023
Hi Cleve,Thank you for taking the time to provide your feedback about your recent stay at our hotel. We're pleased to hear that you enjoyed your room and found it to be comfortable, clean, and quiet. Your comfort and satisfaction are our top priorities, and it's great to know that we met your expectations in these areas. We will address your concerns with our maintenance and front desk teams to ensure a more efficient response in the future. Thank you for choosing our hotel, and we hope to have the opportunity to host you again in the future with an improved experience.

8/10 Good

Nicholas

Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Nicholas,Thank you for taking the time to share your feedback. We appreciate your positive rating and are glad that you enjoyed your stay overall. If you have any additional comments or suggestions, please feel free to reach out to our management team directly. We hope to welcome you back to our hotel in the future.

6/10 Okay

Mechelle

Traveled with family
Disliked: Cleanliness, staff & service
I made reservations around July for October 6-9. So in August I called Homewood suites and asked if I could change the reservation date to Oct 7-9. They changed the date and everything was great! I get down there on Saturday find out I still needed to pay 50.00 for some kind of hold fee. ok I let that go. Come Sunday Homewood suites call me and tell me I need to pay for another night because their staff that wasn't trained properly messed up the reservation. No one called to say that the second reservation I made was changed. I was very confused because no body said nothing when I checked in. The Lady behind the desk on Sunday October 8th around 2-3pm was very rude and unprofessional. I rate this company a F. Homewood blame customers for their mistakes. I want ever stay in that hotel again. Teach your employers some customer service skills.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 12, 2023
Hi Mechelle,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Rosa

Traveled with family
Liked: Amenities
Disliked: Cleanliness
The room was a bit dirty.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 5, 2023
Hi Rosa,Maintaining a clean and comfortable environment for our guests is of utmost importance, and it is disappointing to hear that we did not meet those standards during your stay. I assure you that we take cleanliness seriously, and we will investigate the matter further to ensure that such issues are promptly addressed. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

6/10 Okay

BILL

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Okay Stay
First of all, the shower was very slippery. It was difficult to take a shower because the tub was so slick. The bed was extremely hard. The breakfast was good, and the room stayed cool.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 26, 2023
Hi Bill,Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed the breakfast and that your room's temperature was comfortable. Your positive comments in these areas are appreciated and will be shared with our team. Your safety and comfort are our top priorities, and we take your concerns seriously. We will immediately inspect the shower in your room to apply any necessary anti-slip measures, ensuring that future guests do not encounter the same issue. Additionally, we will look into the comfort of the beds to make sure they meet our guests' expectations for a good night's sleep. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

CINDY

Liked: Room comfort
Wonderful stay
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 21, 2023
Hi Cindy,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a wonderful stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Rita

Traveled with family and small children
I made reservations bc my grand-daughter was in a softball tournament. I received a call from the hotel stating their elevators were out & my room was on the 3rd floor. we had not checked in yet, so I asked if they would cancel without a fee. They were gracious enough to do so. THANK YOU Homewood Suites for your courtesy!
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Rita,It means so much to have earned your business. We appreciate the feedback regarding our elevators and room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 Poor

Brandy

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
No elevator and there was an awful stomach on the 3rd fooor.
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 28, 2023
Hi Brandy,Thank you for sharing your feedback about your recent stay at our hotel. Your comfort and satisfaction are important to us, and we're disappointed that we fell short in providing you with a more enjoyable experience. We understand the importance of having a comfortable and well-maintained environment for our guests. We take your comments seriously and will be reviewing ways to address these issues in order to prevent similar occurrences in the future. Thank you for bringing these matters to our attention, and we hope you might consider giving us another opportunity in the future to provide you with a better stay.

6/10 Okay

Amy

Traveled with family
Disliked: Amenities
Pool was out of order, elevators did not work, hotel was old and smelled of mildew, we were put in a room that had a window facing a bar and all we heard all night was yelling cussing fighting and cars racing, not to mention the floor above us had a room full of kids that were loud jumping off furniture and running around! After a long trip on the road all I wanted was a clean, quiet, well kept facility and this was not and I did not get any sleep. Very disappointed in this 3 star hotel
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Amy,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 16, 2023
Hi William,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

6/10 Okay

Lee

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Staff was great, maintenance was an issue
Bathroom ceiling on first floor leaded overnight causing all my items on the counter to get soaked, and the floor to have a puddle. You could tell from the ceiling that this is not a new or one time issue. The elevator did not work, and the did not know when it would be repaired. They were having to turn guests away.
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 15, 2023
Hi Lee,Thank you for sharing your feedback. The issue with the bathroom ceiling leaking and causing damage to your belongings and the floor is unacceptable. We also understand the frustration you faced with the non-functional elevator. We appreciate your honest feedback, and we take these matters seriously. We will address these concerns with our team to ensure that necessary steps are taken to prevent such situations from happening in the future. We hope you would consider giving us another chance to provide you with a more positive and improved experience in the future.

8/10 Good

Kendall

Liked: Cleanliness
OK not great, with nice size suites
The TV don’t get any channels. They are worthless. The say DIRECTV with no decent channels. Toilet I very powered-all or nothing. Could’ve been attentive with breakfast items. Food was average and had to find someone to replenish. Suites were nice size. Bathroom huge. Great fresh cookies provided later in the day. Desk personnel friendly and helpful.
Stayed 3 nights in Jul 2023
Response from Guest Relation Management on Aug 1, 2023
Hi Kendall,Thank you for your feedback! We're thrilled to hear that you enjoyed the spacious suites and the huge bathroom during your stay at our hotel. We strive to provide comfortable and well-appointed accommodations, and we're delighted that you were satisfied with your suite. We're also pleased to know that you appreciated the fresh cookies provided later in the day. Our team is committed to providing excellent service and a welcoming atmosphere, and we're glad that you found our desk personnel to be friendly and helpful. We will look into the matter you raised and ensure that our TV services are working properly to offer a variety of channels for our guests' entertainment. We will also address this with our maintenance team immediately to ensure that all facilities are in good working order. Additionally, we will reinforce our breakfast service protocols to ensure that all items are readily available and that the food meets the desired standard. Thank you for choosing our hotel, and we hope you will consider giving us another chance to provide you with a much-improved stay in the future.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Terribly disappointed here. I’ll start by saying that front desk worker, Decedric, was super. He was working constantly, by himself, to maintain everything up front in the lobby. Kudos to him for working his tail off. Everything else was a disappointment. The property is worn down, but that’s ok if it’s clean, but this one was not. It’s messy outside and dirty inside. The first room we were in was not cleaned properly…. Bathroom floor was not swept or mopped, waste basket had trash in it and there were live bugs on the bedside table. Only one other room available and the sink did not drain properly, but we opted for it because at least there were no bugs in it. Could not get any rest, however, because the people above us were so loud until 4:30 the next morning. Definitely not what I expected from a Hilton property.
Bugs I squashed with a Kleenex
Bugs on the bedside table
Stayed 1 night in Jul 2023
Response from Guest Relation Management on Jul 25, 2023
Hello Guest,Thank you for providing your feedback about your recent stay with us. We appreciate your kind words about Decedric, our front desk worker. We value our staff's hard work, and it's great to hear that he made a positive impression on you. We take your comments seriously, and we will immediately address the issues you mentioned with our housekeeping and maintenance teams. It's essential that we maintain our property to the highest standards of cleanliness and functionality, and we will ensure that proper attention is given to rectify the issues you faced. Your experience is not reflective of the level of service and quality we strive to provide, and we hope you will consider giving us another chance in the future to provide you with the experience you deserve.

2/10 Terrible

Erica

Traveled with family
Liked: Cleanliness
We stayed in a room with no air and that was out of order
Stayed 2 nights in Jul 2023
Response from Guest Relation Management on Jul 18, 2023
Hi Erica,Thank you for your feedback regarding your recent stay at our hotel. We understand the importance of a functional air conditioning system, especially during warm weather. We will investigate this issue immediately to ensure that all rooms are properly equipped and well-maintained to provide a comfortable environment for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

OmgitsBecky

Stayed 2 nights in Jul 2023
Response from Guest Relation Management on Jul 12, 2023
Hi OmgitsBecky,We appreciate the time given to share your recent experience with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you once more and we hope to see you again!

4/10 Poor

Kenneth

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not much to like
Stayed 1 night in Jun 2023
Response from Guest Relation Management on Jul 2, 2023
Hi Kenneth,Thank you for sharing your feedback regarding your recent stay at our hotel. We value your feedback and would greatly appreciate any specific details you can provide about the aspects that fell short of your expectations. Your comments will help us identify areas for improvement and take appropriate actions to enhance the guest experience. We hope that you will consider giving us another opportunity to provide you with a better experience in the future.

8/10 Good

Sharon

Stayed 2 nights in Jun 2023
Response from Guest Relation Management on Jul 18, 2023
Hi Sharon,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Guest Relation Management on Jun 28, 2023
Hi Susan,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

OREL

Stayed 1 night in Jun 2023
Response from Manager on Jun 17, 2023
Hello OREL,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Neil

Stayed 3 nights in Jun 2023
Response from Manager on Jun 17, 2023
Hello Neil,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Tommy

Stayed 1 night in Jun 2023
Response from Guest Relation Management on Jun 13, 2023
Hi Tommy,We highly appreciate your perfect rating. Thank you for your visit, and we hope to have you again soon for another wonderful stay!

10/10 Excellent

Diana, Houston

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
It eas quiet and convenient close to stores
Stayed 1 night in Jun 2023
Response from Guest Relation Management on Jun 13, 2023
Hi Diana,We greatly appreciate your 5-star rating and feedback. We are so glad you had a pleasant and convenient experience with us. Thank you for choosing our hotel and we can't wait to welcome you back soon!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The young lady that checked me in. Was “marvelous” she was so nice and helpful. (Needs a better breakfast buffet)
Stayed 1 night in May 2023
Response from Guest Relation Management on May 31, 2023
Hi Stacey,Your 5/5 rating and feedback are much appreciated. We are glad our staff provided you with excellent service and hospitality during your stay. We will certainly take your comment into consideration as we continue to improve our breakfast offerings. We hope to host you again for another enjoyable stay!

10/10 Excellent

Jonathan

Hot cookies
Great stay. Everyone was nice. The gentleman that worked in the evenings was the absolute best!! He had a tray of hot cookies out every night. Definitely enjoyable!!
Stayed 7 nights in Apr 2023
Response from Manager on May 6, 2023
Hello Jonathan,We can't thank you enough for sharing your feedback with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Chris

Stayed 1 night in Apr 2023
Response from Manager on May 6, 2023
Hello Chris,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Christina

Stayed 1 night in Apr 2023
Response from Manager on Apr 30, 2023
Hello Christina,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

CAROL, Campbellsport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff upon check-in
Stayed 1 night in Apr 2023
Response from Manager on Apr 29, 2023
Hello CAROL,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. We hope to someday have another opportunity to host your stay.

8/10 Good

tamara

Traveled with family
It was good
Stayed 3 nights in Apr 2023
Response from Guest Relation Management on Apr 11, 2023
Hi Tamara,Thank you for sharing your rating and feedback. We are delighted to know you had a pleasant stay with us. Thank you for choosing our hotel, and we hope to see you again soon!

2/10 Terrible

Zachary

Stayed 3 nights in Apr 2023
Response from Guest Relation Management on Apr 11, 2023
Hi Zachary,Thank you for taking the time to rate our hotel. It saddens us to learn that your recent experience with us fell short of your expectations. We appreciate your business and hope you'll give us another chance to show you the improvements we've made to our hotel.

10/10 Excellent

Hope

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in a little after midnight and the lady at the front was very helpful, cheerful, and polite. The next morning when I was walking out she had the same great energy after working all night.
Stayed 1 night in Apr 2023
Response from Manager on Apr 9, 2023
Hello Hope,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Ronnie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay quite
Stayed 1 night in Mar 2023
Response from Manager on Apr 9, 2023
Hello Ronnie,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. I hope that we will impress you with exemplary service during future visits.

8/10 Good

LaBrucia

Traveled with family
Liked: Cleanliness, staff & service
My room was quiet, shower had excellent water pressure, AC got the room cooled off very quickly and my room was very spacious. My nephew and little cousins kicked their ball over the fence and Cedrick from the front desk went above and beyond to help us get it back. In regards to the facility, there was water damage in the ceiling that was an eyesore. The mattress had a big indentation and could've been more firm. I would stay here again
Stayed 2 nights in Mar 2023
Response from Guest Relation Management on Apr 3, 2023
Hi LaBrucia,Thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you had such a wonderful time, and we appreciate your kind words about our staff and accommodations. We have informed the maintenance team about your concerns so that they can check the water damage right away and do what needs to be done. We hope that you can give us another chance to provide you with a far superior stay.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Diana,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

June

Stayed 4 nights in Mar 2023
Response from Manager on Mar 26, 2023
Hello June,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Kristy

Stayed 1 night in Mar 2023
Response from Manager on Apr 9, 2023
Hello Kristy,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff as always and very quiet place to rest.
Stayed 1 night in Mar 2023
Response from Guest Relation Management on Mar 20, 2023
Hi Michael,We are happy that you enjoyed your stay with us. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.