Exterior

Reviews of Xpress Inn & Extended Stays

2 out of 5
Xpress Inn & Extended Stays
300 I-20 East, Marshall, TX

Reviews

5.8
Rating 10 - Excellent. 46 out of 274 reviews" "
Rating 8 - Good. 60 out of 274 reviews" "
Rating 6 - Okay. 60 out of 274 reviews" "
Rating 4 - Poor. 34 out of 274 reviews" "
Rating 2 - Terrible. 74 out of 274 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place to stay
Stayed 7 nights in Mar 2024

2/10 Terrible

gracie

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire property had no hot water and they knowingly still rented out rooms. Offered no different accommodations nor a refund once we had to go to the office to ask why we had no hot water, to which they said the boiler was out for the entire motel. Staff were EXTREMELY rude about the entire situation. Room was relatively clean, but you’re getting what you paid for. But in that payment, hot water should be included. If they would have been honest upon check in by saying they had no hot water, we would have changed plans for accommodations.
Stayed 3 nights in Mar 2024

2/10 Terrible

Maryanne

Disliked: Staff & service, property conditions & facilities
There was no clean but stain towels, also no proper heat, no bathtub but a stand up shoŵer .I Would not recommend to stay there.
Stayed 1 night in Mar 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and staff very friendly thank you!
Stayed 1 night in Feb 2024

10/10 Excellent

Eric, Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

armando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall and nice hotel, renovated,inside and out, The room was clean and comfortable. The rooms also include a microwave and a small refridgerator. Everything in the room was in good repair. The water in the shower was actually HOT! The property is located in a safe and convenient area with many restaurants and stores located nearby. The common areas inside the building were all immaculate. Had a wonderful stay and would definitely stay here again.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs everywhere
This is the most disgusting hotel I've stayed at in America. I had to kill multiple bugs before going to bed and could not take a shower as there were larva in the shower. I tried to get help but couldn't find people and there was not even coffee.
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Nice hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Ive stayed here several times and i never have any problems. Its clean and no bugs
Stayed 3 nights in Nov 2023

2/10 Terrible

Brodie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I booked a reservation, I called to have my reservation changed from a 2 night stay to 1night stay, checked in and the hotel was under renovation. The experience was terrible and communication is terrible, I was charged 1 night by the hotel and Expedia didn’t even changed the booking that was changed for 1 night, and Expedia and OYO are happy with stealing money from a customer explaining that I was a no show! It was a terrible experience and they need to figure these things out!
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel
I will definitly stay here again. Its not the best but its perfect for the price you pay
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Clean rooms
Clean and good price. Only bad thing was there were no cups and no coffee pot
Stayed 3 nights in Nov 2023

2/10 Terrible

Ervin

Disliked: Cleanliness, staff & service, property conditions & facilities
This establishment was being remolded, upon arrival check-ins were being done outside. The new paint & trim had been done. At least in my Unit, fresh paint shavings were on the floor as you enter & contractor tape was around the door handle & some of the keypad. The fumes I'm sure were beyond an inhabitable state. The air condition unit was on the last leg & whined all night without a cover. I honestly thought this was part of a Halloween prank, but it was November 3, 2023, at approximately 5:45 pm. I was too tired from my shift & the drive to do anything but sleep. I learned my lesson and I will NEVER make the mistake of doing business with the establishment again. Stay Away unless you just don't want to sleep in your CAR. Officer E. Jackson TX Lic # 0094807
Stayed 2 nights in Nov 2023

4/10 Poor

Charles

Stayed 1 night in Nov 2023
Response from Barbara on Jan 22, 2024
Hi, Charles! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

Karen

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are remodeling, don't have their system or card reader up and functioning. Their rooms are atrocious, mold in the shower. If this is what expedia recommends, I'll never look at your site ever!!!
Stayed 1 night in Oct 2023

8/10 Good

Jeannetta

Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaner than it looks
Clean and perfect for the price i paid
Stayed 1 night in Oct 2023
Response from Noah on Jan 22, 2024
Thank you for your appreciation, Thomas! We hope to give you a consistent service every time. Regards, Noah

4/10 Poor

Twishika

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Cathy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Walter

Business traveler
Liked: Cleanliness, staff & service
There was no hot water
Stayed 1 night in Sep 2023

2/10 Terrible

MaryAnn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Creepy vibe when you pull up. Dark outside and there's a bunch of people outside drinking and smoking. I didn't feel safe so I left
Stayed 1 night in Sep 2023

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

6/10 Okay

MARK

Traveled with family
Disliked: Staff & service, property conditions & facilities
very difficult to get to hotel with all the construction. hard to find the entrance to hotel. construction wasd very noisy.
Stayed 1 night in Sep 2023

2/10 Terrible

Jessica

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only allowed me to stay one day
Stayed 2 nights in Jul 2023

4/10 Poor

Debra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property a pool needs cleaned , more towels pre room. Only one set of towels for two people for two days.
Stayed 2 nights in Jun 2023

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had beds that were already slept in with dirty sheets, beds were unmade. The bed had about 8-10 spiders crawling on the one closest to the door. The floor had so many dead bugs, I took photos and turned around, tried to get a refund and was refused. I slept in my car in the parking lot and was afraid most of the night.
Stayed 1 night in Jun 2023

6/10 Okay

JaNa

Traveled with group, Traveled with pets
Liked: Staff & service
Disliked: Amenities
no hot water owner gave another room to shower in roaches in room staff was very good
Stayed 3 nights in Apr 2023

2/10 Terrible

Gary

Stayed 1 night in Jan 2023

2/10 Terrible

Shanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave my room away👎👎👎
Stayed 1 night in Dec 2022

2/10 Terrible

Ajay

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good place to stay !!

2/10 Terrible

Unique Punjabi

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2022

2/10 Terrible

Dan

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
An absolute No in the future. Owner was holding a child all during check in and extremely rude and dismissive. No towels in the room, no ice bucket, only one sad pillow, only about 1/4 roll of toilet tissue and no extra in the room. Deadbolt was broken which made it very difficult to shut the door and of course you could not bolt the door when in the room. Supposedly there was some updating going on but the property was a mess.
Stayed 2 nights in Nov 2022

10/10 Excellent

Kadijah

Stayed 2 nights in Oct 2022

2/10 Terrible

Cheikh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Steven

Stayed 1 night in Sep 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
They really need to pay close attention to the air conditioning because they were quite dirty and I still enjoyed the stay I mean it was inexpensive but if they just got it a little bit cleaner that would be better
Stayed 1 night in Sep 2022

6/10 Okay

Lucas

Business traveler
Liked: Cleanliness
The thugs living there
Stayed 3 nights in Aug 2022

8/10 Good

Lucas

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
No review
Stayed 2 nights in Aug 2022

2/10 Terrible

Isha

Stayed 1 night in Jul 2022

2/10 Terrible

LaTosha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The air was cool
Stayed 1 night in Jul 2022

2/10 Terrible

JacQuez

Stayed 4 nights in Jul 2022

2/10 Terrible

amy, San Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was dirty and nasty and nothing like the pictures that they showed on line.
Stayed 1 night in Jun 2022

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy Pit, did not stay, worst seen in 60 yrs
Stayed 1 night in May 2022

6/10 Okay

Aviance

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Sha Quita S

Stayed 2 nights in May 2022

4/10 Poor

Rhonda

Disliked: Cleanliness, property conditions & facilities
Diet under the nightstand and mini frig. BAthroom fan dripped water, phone didn’t work and dead bugs on the floor in the morning.
Stayed 3 nights in May 2022

8/10 Good

mark mena

Business traveler
Ok room for price
Rooms are cheap beds could be more comfortable and ac could be colder
Stayed 6 nights in Apr 2022

8/10 Good

Sha Quita S

Traveled with group, Business traveler
Liked: Amenities
Disliked: Cleanliness
Walking distance
Stayed 4 nights in Apr 2022

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for.
Room was rough, but had a hot shower. Room was quite. Good enough for a quick nights sleep.
Stayed 1 night in Apr 2022

2/10 Terrible

LARRY

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I liked nothing about this property, it is by far the worst place I have stayed in 40 years, only 1 small towel, wifi wouldn't connect, no other amenities
Stayed 1 night in Mar 2022