Deluxe Studio Suite, 1 Queen Bed, Non Smoking, Kitchen | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Hawthorn Suites by Wyndham Longview

2 out of 5
Hawthorn Suites by Wyndham Longview
3211 Hotel Way, Longview, TX

Reviews

7.6

Good

Rating 10 - Excellent. 216 out of 555 reviews" "
Rating 8 - Good. 141 out of 555 reviews" "
Rating 6 - Okay. 73 out of 555 reviews" "
Rating 4 - Poor. 66 out of 555 reviews" "
Rating 2 - Terrible. 59 out of 555 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shanelle

Business traveler
Disliked: Amenities, property conditions & facilities
None of the amenities listed on Expedia are available (breakfast microwave kitchenette) and have not been available since late last year property is still under renovations
Stayed 7 nights in Apr 2024

6/10 Okay

Xandur

Business traveler
Liked: Cleanliness, staff & service
Had a great stay and the staff is always friendly. That being said, they are under renovations which made it a bit rough. The management has inforced a new $50 deposit that I haven't paid in the pass. They also do have any microwaves in the rooms anymore, for some old reason. To go from rooms with a kitchenette, to not having even a microwave is a turn off. Might have to find a new location to go to whenever I go into town.
Stayed 1 night in Mar 2024
Response from Tonya on Mar 24, 2024
Thank you for your feedback, we assure you we take everything into consideration. We apologize for the inconvenience of renovations but hope you give us another chance once we have completed.

2/10 Terrible

Kelly

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property on line. When we arrived the lobby and first floor were being renovated. The check in desk was dirty and covered in dust and debris laying in the halls. Ice machines not functional. No breakfast, no coffee This should have been stated in the website. The lobby was bare and covered in dust. I had chose pay at facility and they had already run my card. After walking around the hotel, we decided not to stay for three nights. We stayed one night and I am waiting to be refunded the balance for the other two nights.
Stayed 3 nights in Mar 2024
Response from Tonya on Mar 12, 2024
Hi Kelly, I am sorry to hear that you did not enjoy your stay while here. However, the websites do reflect that we are undergoing renovations. Which could entail the closure of some of our facilities here at the hotel. Hopefully once we are finished with the remodel you are able to come visit us again and see the beauty through all the mess that we have going on currently.

10/10 Excellent

mandy

Stayed 1 night in Mar 2024
Response from Tonya on Mar 24, 2024
We appreciate your review! Thank you!

4/10 Poor

Chonita

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First, property is going through renovation, TV issue. First room, second room same problem but able to resolve tv issue. The room itself looks as though the door had been pried open. The guest entrance that should have needed key access opens to anyone.
Stayed 1 night in Feb 2024
Response from Tonya on Feb 27, 2024
We apologize the issues in each of the rooms, but glad they were able to solve it for you! Sometimes issues occur that we are not aware of and we try to fix as best as we can. We are currently under renovation and hope that you come back to visit once we are completed.

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Very kind and friendly !
Stayed 1 night in Jan 2024
Response from Tonya on Mar 9, 2024
Thank you Sherrie! We appreciate your feedback!

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable king bed, light bulb missing, but didn’t tell front desk till I left because there were other lights, microwave tray was dirty but other than that everything was clean. Just an older hotel going through renovations but overall good condition, safe location, lots of restaurants around and near family
Stayed 2 nights in Jan 2024
Response from Tonya on Mar 9, 2024
Hi Cynthia, we’re glad you took the time to give us some feedback and let us know about the light bulb. We are undergoing renovations and would love to have you back once completed.

10/10 Excellent

Valerie

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very pretty. Clerk was very friendly and helpful Rooms are a little worn, but overall, nice place to stay.
Stayed 1 night in Jan 2024
Response from Tonya on Mar 9, 2024
Hi Valerie,We’re going through renovations now! Come see us when we’re completed.

10/10 Excellent

Xandur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tonya on Mar 9, 2024
Thanks Xandur

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Daylon

Stayed 1 night in Dec 2023

2/10 Terrible

Kyle

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in bathroom, room didn’t have towels at check in or a phone, very dirty all around.
Stayed 3 nights in Dec 2023

8/10 Good

Daylon

Stayed 1 night in Dec 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Mary

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom sink wouldn’t drain, the tv remote didn’t work, the bathroom counter was dirty with previous guests spilled coffee, NO water pressure-just a trickle. Very sticky dirty floor. On the positive side-beds were comfortable. Will not stay here again and I don’t recommend.
Stayed 2 nights in Nov 2023

6/10 Okay

Shelby

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
First night there and the bed sheets had multiple stains on them, totally fine if they look washed but it didn’t look like they were. Second night there was a cockroach on the pillow, and in the morning we found 2 more (bottom of the bed in the sheets and in the bathroom). After that we were mildly paranoid to sleep there.
Stayed 5 nights in Nov 2023

8/10 Good

Letroy

Stayed 1 night in Nov 2023

2/10 Terrible

Twana

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty had roaches in the room. I will never stay here again nor will I recommend my family and /or friends.
Stayed 1 night in Nov 2023
Response from Tonya on Nov 6, 2023
Twana, We really do hate to hear that your stay with us was not as pleasant as we would have liked it to be. I do want to assure you that we take these cases with utmost importance. We have called out specialist to take care of any issues that you may have ran across while you were here. Unfortunately, if you do not let us know while you are here about a problem that prolongs it. In the future should you decide to give us another chance please make sure to let us know of any issues when they occur. We are more than happy to help get you situated into another room or anything to help accommodate your stay while you are.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating to place us in a room close by when we needed to move due to several issues in our current room. Their maintenance tech, Aaron was very pleasant when he tried to address the issues. He apologized and even made sure that our next room met with our expectations. We will definitely return.
Stayed 5 nights in Oct 2023
Response from Tonya on Nov 6, 2023
Lori, We are exceptionally excited to here that you will return! Thank you for giving us the opportunity to fix any issues that you experienced while you were here. We strive to make sure that every guest is given the best experience while here. We look forward to seeing you next time you are in the area.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!!! Staff was very nice
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for taking the time out to rate your stay. We are delighted to hear we exceeded your expectations. We look forward to seeing you during your next visit to Longview TX.

8/10 Good

Kerry

Traveled with pets
Liked: Cleanliness, staff & service
Overall the stay was nice, however, there were three small things that made it to the con list: 1) when I arrived to my room the maintenance man was still in there and made me wait in the hall for 10 minutes after telling me it should only take 5; 2) the toilet looked as if they hadn’t scrubbed it in months, needs a good Clorox gel soak and scrub; 3) there was an odd smell in the room, not the worst but definitely not what you want to walk in and be hit in the face with.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 16, 2023
Thank you for taking the time out to review your most recent stay. I would like to apologize for not meeting your expectations. I can assure you this will not happen again. I have addressed all concerns with the proper departments. We hope to see you again in the near future.

10/10 Excellent

Eldrick

Stayed 1 night in Aug 2023
Response from Tonya on Aug 29, 2023
We appreciate your review and look forward to seeing you again!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The cooked breakfast was great. The laundry room was convenient. The hotel was very clean. The pool was green though. I was looking forward to swimming, so that was a disappointment. Most of the staff were friendly.
Stayed 17 nights in May 2023
Response from General Manager on Jul 31, 2023
Thank you for taking the time out to rate your stay. Your feedback is very important to us.The pool is now crystal clear and operational. We look forward to seeing you during your next visit to Longview.

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noce
Stayed 1 night in Jul 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time out to rate your stay. As we are working daily to make improvements to the property. I will share your ratings with our team. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

MonTasha

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stay wasn’t all we planned on it being.
We got there thinking all of there amenities such as the convenience of the pool was going to be available no it wasn’t and that why I chose this stay. Our room should’ve had a microwave in it as to the advertisement of the pictures when down to the lobby and let them know that we didn’t receive quality sleep because of the loud banging and the smell of matches. Never gotten any type of apologies. I do praise the housekeeper she’s a bright skin lady with a very passionate personality and tried her best to help me so I do want to make it clear that there’s a few ladies there that will make sure you taking care of to the best of the ability.
Stayed 2 nights in Jun 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We will be undergoing renovation November 2023 and would love to be given the chance to make it right. The pool is now open and operational. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

6/10 Okay

Chris

Traveled with family
Liked: Staff & service
The smell in our room was troubling
Stayed 3 nights in Jun 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience. Coupd not get into room. Has to wait at least 3 hours. Front desk was rude. Didn't believe the key mechanism didn't work.
Stayed 1 night in Jun 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

8/10 Good

Marcia

Traveled with family
Liked: Cleanliness, staff & service
The staff was very patient, accommodating and apologetic as the property had no power when I arrived. At that point it was thought to be at least 2 days before power would be restored. A strong storm had come through the night before and the majority of the city was without power. My reservation was cancelled with no charge without my having to ask, which was admirable. We were allowed to sit in the lobby as we planned our next move. I based my review on the things that I was able to observe and it was a place I would try again. I had only one disappointment that could not be blamed on mother nature. The pool was not open and there appeared to be no plan to do so. It was empty with badly peeling paint. I was with a group and the pool was one of the selling points for this property.
Stayed 2 nights in Jun 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time out to rate your stay. As we are working daily to make improvements to the property. I will share your ratings with our team. The pool is crystal clear and operational. Whenever you're back in the longview area please be our guest. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Brianne

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Check in was delayed by 4 hours with no real explanation. After we got checked in, we were informed that power had gone out due to a storm. Then, we get to our room and the toilet wouldn't flush. We were told we could go to the 1st floor bathroom. We stayed on the 3rd floor. The elevator was very slow, too. By the end of our stay, the bathrom sink didn't even work. Front desk was no help and didn't seem to care. The main floor/lobby area had a terrible smell, too.
Stayed 3 nights in Jun 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

8/10 Good

Kerry

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
First of all I LOVE that they are pet friendly, I was so greatful to be able to have my two dogs with me. We did have a very nasty storm hit my second night there and we lost power around 12:30. The fire alarm did go off, but the staff were ready to answer any questions that they were able to at that time. They got the fire department out there to have everything checked out and the alarm was only going off because of the storm. I was on the third floor and had to leave really early that morning to go to work, because of the power outage I of course had to take everything down via the stairwell, however, when I asked the office ladies if they could watch my two dogs while I ran back up to get their cage brought down to my car they happily agreed since I wouldn’t have been able to walk the dogs and the cage down at the same time. If I had to stay in a hotel again this is one I would choose again. They are inexpensive, clean, and polite. Thank you to all the staff for all your help from my arrival to my check out.
Response from General Manager on Aug 1, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Ronald

Stormy Hotel
Well the room had a smell to it when we opened the door The pool had algae growing in it so we could not get into it and then a storm hit and knocked the power out about 12:30 in the morning so we had to hike up and down four flights of stairs when we left.. and had to use our own flashlight in the stairwell because the hotel lights didn't light it up
Stayed 1 night in Jun 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. The pool is now open and operational. We will be undergoing renovations November 2023. We would love tio have you back as our guest. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

2/10 Terrible

Jeff

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

4/10 Poor

DAMON

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Pool not clean no breakfast
Stayed 2 nights in Jun 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. The pool is now open and operatiional. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

6/10 Okay

Dennis

Traveled with pets, Traveled with family
Run-down old hotel in need of renovation. Whole place stunk of industrial air freshener trying to cover up years of neglect and cigarette smoke.
Stayed 1 night in Jun 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

2/10 Terrible

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I hated EVERYTHING about this hotel, except for the front desk clerks (Tonya, Carmen and Iris). They were very helpful and sweet! This hotel is HORRIBLE, dirty, stinks, TV remote didn't work, no safe, no phone, was put in the handicap room to where the shower would spray out into the bathroom, it was a very bad stay. Thank you to the Tonya, Carmen and Iris for making my stay a little easier.
Stayed 7 nights in May 2023

2/10 Terrible

Andrew

Stayed 1 night in May 2023

6/10 Okay

Shannon

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
There was no soap, shampoo or anything of that nature in the room. We had to ask for a hair dryer and it took a long time for it to be delivered. There was nothing except cereal or fruit for breakfast. No eggs or meat or waffle batter. It was a joke to say breakfast was include with the room stay. The television was disconnected from the DIRECTV box and luckily I figured that out and got it to work. Lighting in the room was dim. The pool was green and not usable. The front desk was understaffed. Overall, I will not stay here again!
Stayed 1 night in May 2023
Response from Tonya on May 27, 2023
I am sorry to hear this, sadly we did experience an issue with delayed trucks getting here with our items that go in the rooms. As for the other issues I apologize for the inconvenience and let me reassure you that it has been handled appropriately.

10/10 Excellent

Gavin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Tonya on May 27, 2023
Thank you for your review!

4/10 Poor

payton

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The staff person was okay but STRONG chemical smell in lobby. They had chairs up so it seemed like they just didn’t dilute the mopping solution. However, we got up to our room and it smelled terrible and like someone has sprayed straight disinfectant spray in the vents. Things clearly hadn’t been cleaned as far as surfaces go and the tile part of the floors were slick. It was $120 for the night and I get that it’s a cheaper hotel but the cleanliness issues were just off putting.
Stayed 1 night in May 2023
Response from Tonya on May 13, 2023
Hello Ms. Payton,First, I would like to apologize for you not enjoying your stay with us, we strive to ensure that our property is clean at all times. It is likely that you came in right after we may have mopped the floors but rest assured that we use a premixed solution that is already diluted. As for the room I am showing that you checked in with myself at 6:46 PM, I would have been more than happy to switch you over to a different room had I known that there was a situation with it. Again, we strive to make sure that our property is kept clean and want to make sure that the guest is happy. Since I did not hear anything from you about there being an odor in room 322, we are only left with believing that the room was up to par, as they are inspected by a lead housekeeper before guests ever enter the room. Let me again apologize for the inconvenience, if we are blessed with your presence in the future and there is anything that we can do to make your stay more pleasant, please make sure to let us know. We could have gotten you moved into another room immediately. Thank you for your time and your review, we appreciate the feedback.

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2023
Response from Tonya on May 12, 2023
Hi Corey, We appreciate your response and look forward to seeing you soon!!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendent very nice and welcoming
Stayed 1 night in May 2023
Response from Tiffani Lirette, TF GM on May 9, 2023
Christine,Thank you so much for your five out of five review! We are so glad to hear that you enjoyed your stay with us and we hope to have you back in town again soon. Thanks!

2/10 Terrible

Nichole

Stayed 2 nights in Apr 2023
Response from Tiffani Lirette, TF GM on May 9, 2023
Nichole,Thank you for taking the time to share your review with us. We are sorry to hear your stay was less than perfect and we do hope you'll give us another shot in the future. Thanks!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved stay nice clean everything i needed
Stayed 5 nights in Apr 2023
Response from Tiffani Lirette, TF GM on Apr 17, 2023
Belinda,Thank you so much for your five star review! We are so glad to hear that you enjoyed your stay with us. We hope to see you again soon. Thanks!

10/10 Excellent

Harry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value
Stayed 4 nights in Apr 2023
Response from Tiffani Lirette, TF GM on Apr 13, 2023
Harry,Thank you for taking the time to share your review with us! We are glad to hear that you enjoyed your stay and we hope to have you back again soon. Thanks!

2/10 Terrible

Hunter

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break In
After checking in and unloading we noticed the outside door did not lock we arrived late after working all day and figured it would be fine. On Saturday morning at 9:07 am someone broke into our hotel room. We were asleep and in our room the noise woke us up when the dead bolt was flipped we announced we were inside and they still continued they were able to open the door but the top latch stopped them from entering. After the initial shock we inspected our door to find scratches and holes where someone had pried the door open. We let the hotel staff know but was told there was no manager on duty and they would contact corporate. I requested a police report but was told there was no need. We travel a lot and this came as quite a shock had the latch not been locked this could have gone from bad to worse.
Stayed 2 nights in Mar 2023
Response from Tiffani Lirette, TF GM on Apr 8, 2023
Hunter,Thank you for taking the time to share your review with us; I am sorry to hear it was a negative one. We did speak and were able to come up with a resolution. Please let me know if there is anything more we can do. Thanks!

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff! Thanks!
Stayed 2 nights in Mar 2023
Response from Tiffani Lirette, TF GM on Apr 8, 2023
Daniel,Thank you so much for your review! We are glad to hear you enjoyed your stay with us and we hope to have you back again soon. Thanks!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here is always great! No issues and the staff are always very nice and respectful!
Stayed 1 night in Mar 2023
Response from Tiffani Lirette, TF GM on Apr 8, 2023
Anonymous,Thank you so much for your review! We are glad to hear you enjoyed your stay with us and we hope to have you back again soon. Thanks!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Tiffani Lirette, TF GM on Apr 8, 2023
Michael,Thank you so much for your review! We are glad to hear you enjoyed your stay with us and we hope to have you back again soon. Thanks!

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not good
Not so good, lots of key issues
Stayed 1 night in Mar 2023
Response from Tiffani Lirette, TF GM on Apr 8, 2023
Anonymous,Thank you so much for your review, we are sorry it was a negative one. We are working on updating our key system for the future. We do hope to have you back soon. Thanks!

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Helpful staff, but lots of issues
When opening the door of our assigned room, we encountered an overwhelming smell of tobacco smoke, despite the non-smoking indications everywhere and the warning at the front desk of a $250 cleaning fee for violators; the room also had a pair of abandoned glasses from the previous guest. The staff graciously reassigned us to another room which did not have any odors, but there, the toilet did not want to flush, and one of our two room keys was very finicky. Also, wi-fi was very spotty in that room, even though it was fine in the lobby; perhaps that room was too far from the access point.
Stayed 1 night in Mar 2023
Response from Tonya on Mar 13, 2023
Thank you for being so patient with us. We have currently undergone a management change and trying to work out the kinks and bugs. There are things that we are working on diligently such as a new Wi-Fi set up and new toilets. It's a slow process so again we appreciate you being patient and kind during this transition. We look forward to seeing you on your next stay!!