Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly) | Pillowtop beds, desk, laptop workspace, iron/ironing board

Reviews of Best Western Plus Lonoke Hotel

2.5 out of 5
Best Western Plus Lonoke Hotel
102 Dee Dee Ln, Lonoke, AR

Reviews

8.4

Very Good

Rating 10 - Excellent. 284 out of 591 reviews" "
Rating 8 - Good. 188 out of 591 reviews" "
Rating 6 - Okay. 65 out of 591 reviews" "
Rating 4 - Poor. 34 out of 591 reviews" "
Rating 2 - Terrible. 20 out of 591 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed, friendly staff, exactly ehat we needed for the night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Christin,We are delighted to hear that you enjoyed our comfortable beds and experienced friendly service during your stay. Our team strives to ensure all guests have a pleasant experience. If you have any further feedback or need assistance, please feel free to reach out to our management team.

10/10 Excellent

Penny

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful at check in - We traveled with an ESA pet, so utilized a pet friendly room. Even the back stairs leading to the room were clean and fresh smelling. The room & bathroom impeccable, bed comfy. Pillows are big & fluffy, so if you like a thinner one be sure to bring your own - Hubby loved them - but for me they were too much, but everything else was perfect and more than made up for that small inconvenience. We didn't check out the breakfast so I don't know about that. So glad we stayed!
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Penny,We are pleased to hear you had a positive experience during your stay with us and found our pet-friendly accommodations to your liking. Your feedback on the room's cleanliness and comfort is greatly appreciated. Should you choose to stay with us again, feel free to inform our staff of any pillow preferences for a more enjoyable rest. Thank you for choosing our hotel; we look forward to welcoming you back soon.

8/10 Good

Gary

Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Gary, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice one night stay here. Very easy to access the interstate too. The staff was beyond friendly and the breakfast options were abundant. One of my favorite things was the automatic espresso machine that was available to their guests. We own a coffee drive thru and this was so nice to have away from home! Would we stay here again? Absolutely!
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy, Biscoe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Tammy,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel clean and our team friendly. Your feedback is valuable as we strive to provide the best service for our guests. If there's anything else you'd like to share, please don't hesitate to reach out to us.

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Gary,Thank you for taking the time to share your feedback. We appreciate your recognition of our convenient location. We constantly strive to deliver the best experience for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Courtney

Stayed 1 night in Jan 2024
Response from Manager on Feb 14, 2024
Hello Courtney,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We appreciate your kind words and hope to welcome you back in the future for another exceptional stay. Safe travels!

8/10 Good

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time you turned over on bed, it made noise like drums beating. Everything else was wonderful
Stayed 1 night in Dec 2023
Response from Jay on Dec 25, 2023
Dear Gail,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found everything else about your stay wonderful. Your comfort is paramount to us, and we're genuinely sorry to learn that the noise from the bed affected your rest.Rest assured, we've promptly addressed the issue with the bed in the room you occupied. Our maintenance team has inspected it thoroughly to ensure that any disruptive sounds are resolved. Your feedback is invaluable as it helps us identify areas where we can improve, ensuring that future guests enjoy a seamless and peaceful stay.We hope that despite this inconvenience, you were able to relax and enjoy the other aspects of our hotel.Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back for a flawless stay.Warm regards,Team Best Western PLUS Lonoke Hotel

10/10 Excellent

James H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jay on Dec 25, 2023
Dear James,Thank you for choosing to stay at our hotel and for taking the time to leave us a perfect rating! We're delighted that you had a fantastic experience during your visit. Your 5-star rating means a lot to us, and it motivates our team to continue providing exceptional service and hospitality.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you loved about your time with us or if you have any suggestions for how we can make your next visit even better, please feel free to share.Warm regards,Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Bryan

Stayed 3 nights in Dec 2023
Response from Jay on Dec 25, 2023
Dear Bryan,Thank you for choosing to stay at our hotel and for taking the time to leave us a perfect rating! We're delighted that you had a fantastic experience during your visit. Your 5-star rating means a lot to us, and it motivates our team to continue providing exceptional service and hospitality.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you loved about your time with us or if you have any suggestions for how we can make your next visit even better, please feel free to share.Warm regards,Team Best Western PLUS Lonoke Hotel

4/10 Poor

Darrell

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Basic accommodation.
Stayed 1 night in Dec 2023
Response from Jay on Dec 9, 2023
Dear Darrell, thank you for taking time to review about your recent stay with us. We apologize for any inconvenience caused during your stay. Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western Plus Lonoke Hotel

8/10 Good

Jennifer

Traveled with family
Stayed 1 night in Nov 2023
Response from Jay on Dec 25, 2023
Dear valued guest,Thank you for choosing to stay at our hotel and for taking the time to leave us a perfect rating! We're delighted that you had a fantastic experience during your visit. Your 5-star rating means a lot to us, and it motivates our team to continue providing exceptional service and hospitality.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you loved about your time with us or if you have any suggestions for how we can make your next visit even better, please feel free to share.Warm regards,Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firm, clean beds. Clean bathroom. Breakfast bar was good.
Stayed 1 night in Nov 2023
Response from Jay on Dec 25, 2023
Dear Sara,Thank you for your recent visit and for taking the time to share your positive feedback with us! We're thrilled to know that you enjoyed the comfort of our firm and clean beds, as well as the cleanliness of our bathrooms. It's fantastic to hear that our breakfast bar met your expectations and added value to your stay.Providing a comfortable and pleasant experience for our guests is our top priority, and your kind words serve as great encouragement for our team.Should your travels bring you back to the area, we'd love to welcome you for another enjoyable stay. If there's anything specific you'd like to have during your next visit or if there are any additional amenities you'd appreciate, please don't hesitate to let us know.Warm regards,Team Best Western PLUS Lonoke Hotel

8/10 Good

Claudette

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro's: Good front desk & service, great mattress, clean room & bathroom Con's: Small parking lot, dated carpet in room, noisy at times, nothing special but certainly perfect to stay a night in on a long drive.
Stayed 1 night in Nov 2023
Response from Jay on Dec 25, 2023
Dear Claudette,Thank you for sharing your detailed feedback following your recent stay with us. We're delighted to hear that you found our front desk service commendable and that you had a restful night's sleep on our great mattresses. It's also wonderful to know that you found your room and bathroom clean, as maintaining high standards of cleanliness is a top priority for us.We appreciate your constructive criticism regarding the parking lot size, the room's dated carpet, and the occasional noise disturbance. Please accept our apologies for any inconvenience caused. We're continuously working to enhance our facilities and address these concerns to ensure a more comfortable experience for all our guests.Your perspective on our hotel being a convenient stopover on a long drive is valuable feedback. We aim to provide a comfortable and convenient resting place for travelers, and we're grateful that you chose to spend your night with us.Should your future travels lead you back our way, we'd love the opportunity to welcome you again. Please feel free to reach out directly if there's anything specific we can do to make your next stay more enjoyable.Warm regards,Team Best Western PLUS Lonoke Hotel

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Jay on Dec 25, 2023
Dear valued guest,Thank you for choosing to stay at our hotel and for taking the time to leave us a perfect rating! We're delighted that you had a fantastic experience during your visit. Your 5-star rating means a lot to us, and it motivates our team to continue providing exceptional service and hospitality.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you loved about your time with us or if you have any suggestions for how we can make your next visit even better, please feel free to share.Warm regards,Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and better than we expected. We only stayed one night, but this will definitely be our hotel choice in our future travels to visit friends.
Stayed 1 night in Nov 2023
Response from Jay on Dec 25, 2023
Dear Teresa,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that our hotel exceeded your expectations in terms of cleanliness and overall experience during your brief stay.It's fantastic to know that you've found a comfortable and satisfying place to stay when visiting friends in the area. Your loyalty means a lot to us, and we're honored to be your hotel of choice for future travels.We're committed to maintaining the high standards that made your stay memorable and look forward to welcoming you back for more great moments on your next trip. If there's anything specific you'd like to have during your future visits, please feel free to let us know, and we'll do our best to accommodate your preferences.Warm regards,Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Kimberli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly and helpful upon check in. Room clean and breakfast good.
Stayed 1 night in Nov 2023
Response from Jay on Dec 25, 2023
Dear Kimberli,Thank you for sharing your positive experience with us! We're delighted that you found our front desk staff to be friendly and helpful during your check-in process. Providing exceptional service is a top priority, and we're thrilled our team met your expectations.It's great to hear that your room met your standards of cleanliness and that you enjoyed our breakfast offerings. We strive to ensure that every guest has a comfortable and enjoyable stay, and your feedback reaffirms the hard work we put in every day.Should your future travels bring you back to our area, we'd be thrilled to welcome you again. If there's anything specific you'd like us to prepare for your next visit or if you have any suggestions for how we can make your stay even better, please don't hesitate to let us know.Warm regards,Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Kris, White Oak

Stayed 1 night in Oct 2023
Response from Jay on Dec 25, 2023
Dear valued guest,Thank you for choosing to stay at our hotel and for taking the time to leave us a perfect rating! We're delighted that you had a fantastic experience during your visit. Your 5-star rating means a lot to us, and it motivates our team to continue providing exceptional service and hospitality.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you loved about your time with us or if you have any suggestions for how we can make your next visit even better, please feel free to share.Warm regards,Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jay on Dec 25, 2023
Dear valued guest,Thank you for choosing to stay at our hotel and for taking the time to leave us a perfect rating! We're delighted that you had a fantastic experience during your visit. Your 5-star rating means a lot to us, and it motivates our team to continue providing exceptional service and hospitality.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you loved about your time with us or if you have any suggestions for how we can make your next visit even better, please feel free to share.Warm regards,Team Best Western PLUS Lonoke Hotel

6/10 Okay

Brenda

Traveled with family
The lobby was small with a couple of soft chairs with stains on them and the ambience was uncomfortable. Our room had an odor that made me cough when the air conditioner came on. Breakfast was okay. The parking lot was not well-lit.
Stayed 1 night in Oct 2023
Response from Manager on Jan 4, 2024
Hello Brenda, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding the lobby and will address the issue with our team. We apologize for any discomfort caused by the odor in your room and will look into it further. Thank you for letting us know about the parking lot lighting, we will take this into consideration for future improvements.

8/10 Good

Carlitos

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Jan 4, 2024
Hello Carlitos, Thank you for staying with us! If you have any feedback or concerns about your recent stay, please don't hesitate to reach out to us directly. We greatly appreciate your business and hope to welcome you back in the future.

2/10 Terrible

Dario, Vado

Business traveler
Liked: Cleanliness
Disliked: Staff & service
wrong room, staff at front desk took 15 minutes to check me in
Stayed 1 night in Oct 2023
Response from Management. on Oct 8, 2023
Dear Guest, I want to extend my sincere apologies for the recent experience you had during your stay at our hotel. We are deeply sorry to hear that you were upset, and we take your feedback seriously.We understand the importance of providing a comfortable and enjoyable stay for all our guests, and it is clear that we fell short of your expectations. We are committed to addressing the issues you encountered to ensure they do not happen again in the future.Thank you.

10/10 Excellent

jOHN

Stayed 1 night in Sep 2023
Response from Manager on Jan 4, 2024
Hello jOHN,We're thrilled to hear that you had a fantastic stay at our hotel! Our team works hard to provide an excellent experience for all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to us so that we can continue to improve. We hope to welcome you back again soon!

8/10 Good

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 1 night in Sep 2023
Response from Jay on Oct 8, 2023
Dear GuestWe are delighted to hear that you had a fantastic experience during your recent stay at our hotel! Your satisfaction is our utmost priority, and it's wonderful to know that we were able to meet your expectations.Thank you for taking the time to share your positive feedback. It serves as motivation for our dedicated team to continue delivering exceptional service and creating memorable moments for our guests.We look forward to the pleasure of welcoming you back in the future for another outstanding stay. If you have any further comments or suggestions, please feel free to share them with us.Once again, thank you for choosing best western plus in lonoke AR. Your happiness is our greatest reward.Warm regards, Best Western plus Lonoke AR

10/10 Excellent

Susanne L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy, food for a quick bite was easily accessible, breakfast provided for a variety of options.
Stayed 1 night in Sep 2023
Response from Jay on Oct 8, 2023
Dear GuestWe are delighted to hear that you had a fantastic experience during your recent stay at our hotel! Your satisfaction is our utmost priority, and it's wonderful to know that we were able to meet your expectations.Thank you for taking the time to share your positive feedback. It serves as motivation for our dedicated team to continue delivering exceptional service and creating memorable moments for our guests.We look forward to the pleasure of welcoming you back in the future for another outstanding stay. If you have any further comments or suggestions, please feel free to share them with us.Once again, thank you for choosing best western plus in lonoke AR. Your happiness is our greatest reward.Warm regards, Best Western plus Lonoke AR

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jay on Oct 8, 2023
Dear GuestWe are delighted to hear that you had a fantastic experience during your recent stay at our hotel! Your satisfaction is our utmost priority, and it's wonderful to know that we were able to meet your expectations.Thank you for taking the time to share your positive feedback. It serves as motivation for our dedicated team to continue delivering exceptional service and creating memorable moments for our guests.We look forward to the pleasure of welcoming you back in the future for another outstanding stay. If you have any further comments or suggestions, please feel free to share them with us.Once again, thank you for choosing best western plus in lonoke AR. Your happiness is our greatest reward.Warm regards, Best Western plus Lonoke AR

10/10 Excellent

Stephanie, Arlington

Stayed 1 night in Aug 2023
Response from Jay on Oct 8, 2023
Dear GuestWe are delighted to hear that you had a fantastic experience during your recent stay at our hotel! Your satisfaction is our utmost priority, and it's wonderful to know that we were able to meet your expectations.Thank you for taking the time to share your positive feedback. It serves as motivation for our dedicated team to continue delivering exceptional service and creating memorable moments for our guests.We look forward to the pleasure of welcoming you back in the future for another outstanding stay. If you have any further comments or suggestions, please feel free to share them with us.Once again, thank you for choosing best western plus in lonoke AR. Your happiness is our greatest reward.Warm regards, Best Western plus Lonoke AR

8/10 Good

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was helpful and very nice. The general condition of the property needs an update.
Stayed 1 night in Aug 2023
Response from Jay on Oct 8, 2023
Dear GuestWe are delighted to hear that you had a fantastic experience during your recent stay at our hotel! Your satisfaction is our utmost priority, and it's wonderful to know that we were able to meet your expectations.Thank you for taking the time to share your positive feedback. It serves as motivation for our dedicated team to continue delivering exceptional service and creating memorable moments for our guests.We look forward to the pleasure of welcoming you back in the future for another outstanding stay. If you have any further comments or suggestions, please feel free to share them with us.Once again, thank you for choosing best western plus in lonoke AR. Your happiness is our greatest reward.Warm regards, Best Western plus Lonoke AR

2/10 Terrible

Nicole

Business traveler, Traveled with family
Disliked: Staff & service
The desk attendant that checked me in stole my credit card number and tried to link it to her PayPal account had warning from PayPal went to talk to manager and they did nothing at this point would not recommend this hotel. Will be calling the corporate office about this!!!!
Stayed 1 night in Aug 2023
Response from Jay on Aug 9, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We truly value your privacy and personal information and as a matter of solving this issue, we've placed the front desk agent on a suspension until further notice and have provided with a final written notice from the management. We apologize for any inconvenience it may have caused. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.- Team Best Western Plus Lonoke Hotel

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very clean. We got there late so we were glad they had a room available. I would definitely stay again and would recommend it to anyone.
Stayed 1 night in Aug 2023
Response from Manager on Jan 4, 2024
Hello Jennifer,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found your room to be great and clean. It's fantastic to know that you would stay with us again and recommend us to others. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Martha

Stayed 1 night in Jul 2023
Response from Manager on Jan 4, 2024
Hello Martha,We are thrilled to hear that you had a wonderful stay with us! Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Sue

Stayed 1 night in Jul 2023
Response from Manager on Jan 4, 2024
Hello Sue,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience with us. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
very clean
Stayed 1 night in Jul 2023
Response from Jay on Aug 1, 2023
Dear guest, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jay on Aug 1, 2023
Dear Robert, it gives us much pleasure to know that you’ve chosen to stay with us again. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thanks again, and have a wonderful day.- Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice inside
Stayed 1 night in Jul 2023
Response from Jay on Aug 1, 2023
Dear Alicia,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Best Western Plus Lonoke Hotel. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon- Team Best Western PLUS Lonoke Hotel

2/10 Terrible

Jamie

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Jay on Jul 14, 2023
Dear Jamie, thank you for telling us about your recent stay. If you don't mind, please reach out to our General Manager, Jay, to discuss your experience in more detail. Customer satisfaction is our No. 1 priority here at Best Western Plus Lonoke Hotel, and we'd love another opportunity to wow you.- Team Best Western Plus Lonoke Hotel

10/10 Excellent

Rebecca K

Stayed 1 night in Jul 2023
Response from Jay on Aug 1, 2023
Dear Rebecca,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Best Western Plus Lonoke Hotel. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon- Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is polite and professional. Breakfast was cold, but coffee was good.
Stayed 1 night in Jul 2023
Response from Jay on Aug 1, 2023
Thank you for visiting us at Best Western Plus Lonoke Hotel. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best accommodation experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off.- The whole team at Best Western Plus Lonoke Hotel

8/10 Good

Robert, Pasadena

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I booked the trip about two hours before my arrival. Best Western sent me a registration via email. Everything was good. Before my arrival, a bad storm knocked down power lines from Hazen to Lonoke, Arkansas. No power in either town. The girl working the Best Western gave me the option of taking a room or refunding my money. The room was a cool 70 degrees. It was a semi comfortable sleep. The next morning, still no power, the dayshift person had bananas and yogurt to give away for breakfast. Under the circumstance, the breakfast was good.
Stayed 1 night in Jun 2023
Response from Jay on Aug 1, 2023
Dear guest, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western PLUS Lonoke Hotel

2/10 Terrible

Patricia

Stayed 2 nights in Jun 2023
Response from Bianca on Jul 28, 2023
Thank you for tyour review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

STuart G

Stayed 1 night in Jun 2023
Response from Jay on Aug 1, 2023
Dear Stuart, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western PLUS Lonoke Hotel

8/10 Good

Kris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice clean room ,comfortable bed
Stayed 1 night in Jun 2023
Response from Jay on Aug 1, 2023
Dear Kris, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
liked that it had an inside pool but the area was small and not much room
Stayed 2 nights in Jun 2023
Response from Jay on Aug 1, 2023
Dear Leigh, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western PLUS Lonoke Hotel

6/10 Okay

Martina

Traveled with pets
I was disappointed- different from advertised. Quality of room, especially the bathroom not all impressive. I can hardly walk my dog. Food didn’t look good. If anything good, it was convenient from the highway.
Stayed 1 night in Jun 2023
Response from Jay on Aug 1, 2023
Dear Martina, thank you for taking time to review about your recent stay with us. We apologize for any inconvenience caused during your stay. Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western Plus Lonoke Hotel

10/10 Excellent

Lornita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jay on Aug 1, 2023
Dear Lornita, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western PLUS Lonoke Hotel

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 100% happy in Lonoke, AR.
We arrived in Lonoke, AR early and stopped by the hotel to see if there might be a chance to check into our room early. The employee behind the desk told us there would be a service fee for early check-in. We were stunned! My husband and I have traveled all over the world for the past 40 years and have NEVER been told there would be an early check-in fee at a hotel. This would make us question staying at a Best Western Plus hotel again in the future!
Stayed 1 night in Jun 2023
Response from Jay on Aug 1, 2023
Dear Gloria, thank you for taking time to review about your recent stay with us. We apologize for any inconvenience caused during your stay. Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western Plus Lonoke Hotel

6/10 Okay

Megan

Traveled with pets, Traveled with family
Liked: Cleanliness
So the room above us kept us up all night. The pool wasnt open in the morning like we were told. Our window to our room was unlocked. There was trash out and around parking lot. So i have a mic review.
Stayed 1 night in Jun 2023
Response from Jay on Aug 1, 2023
Dear Megan, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western PLUS Lonoke Hotel

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Our request for downstairs room with parking lot view was accommodated. Thank you. Breakfast not great—cold eggs and sausage. Lighting poor with all the lightbulb energy saving junk, but that’s about everywhere these days. Despite the negatives, nice place.
Stayed 1 night in Jun 2023
Response from Jay on Aug 1, 2023
Dear Marcia, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Best Western PLUS Lonoke Hotel

4/10 Poor

dennis, midland

Disliked: Cleanliness, property conditions & facilities
Musty, super thin walls could hear next room conversation, sounded like a herd of elephants above me. Breakfast was poor quality, extremely dried out eggs and sausage. I also noticed that management got rid of certain tv channels that probably go against their political views.
Stayed 1 night in Jun 2023
Response from Jay on Jun 14, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.- Team Best Western Plus Lonoke Hotel

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, clean and friendly staff
Stayed 1 night in Jun 2023
Response from Jay on Aug 1, 2023
Dear Karen, it gives us much pleasure to know that you’ve chosen to stay with us. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thanks again, and have a wonderful day.- Team Best Western PLUS Lonoke Hotel