Terrace/patio

Reviews of The Ambrose

3.5 out of 5
The Ambrose
1255 20th Street, Santa Monica, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 474 out of 698 reviews" "
Rating 8 - Good. 143 out of 698 reviews" "
Rating 6 - Okay. 43 out of 698 reviews" "
Rating 4 - Poor. 25 out of 698 reviews" "
Rating 2 - Terrible. 13 out of 698 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Damon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was cute and the staff was very helpful. They offer free coffee, tea and water all day, as well as wine and beer for a few hours in the evening. They also offer a free 3 mile shuttle until 8pm so you can enjoy dinner in downtown Santa Monica without having to worry about finding parking. The bakery in front of the hotel was delicious. My husband and I have already talked about staying at this hotel again if we return to Santa Monica during our stay. Highly recommended.
Stayed 2 nights in Mar 2024
Response from Nick on Mar 27, 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our cozy ambiance, attentive staff, complimentary amenities, and convenient shuttle service. We look forward to welcoming you and your husband back on your next visit to Santa Monica!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick on Mar 27, 2024
Thank you for sharing your experience with us. We appreciate your recommendation and hope to have the pleasure of hosting you again in the future.

8/10 Good

Kenita

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Key card didn’t work after the first night.
Stayed 2 nights in Mar 2024
Response from Nick on Mar 26, 2024
We apologize for any inconvenience caused by the key card issue after the first night of your stay. Please know that we've taken note of this and will ensure it's addressed promptly. Thank you for bringing it to our attention, and we hope it didn't overshadow the rest of your experience with us.

8/10 Good

Sarah, Colts Neck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel. Nice beds and baths. Love all the little areas to hang out around the lobby and outside. Like different “rooms”. Free tea and coffee all day is fantastic!
Stayed 1 night in Mar 2024
Response from Nick on Mar 26, 2024
Thank you for your wonderful feedback! We're delighted you enjoyed your stay at our boutique hotel, finding comfort in our beds and baths, and discovering the various cozy nooks in our lobby and outdoor areas. We're glad you appreciated the complimentary tea and coffee, and we look forward to hosting you again in the future!

10/10 Excellent

Dimitriy, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Simply amazing. A bit priceybyt worth it
Stayed 1 night in Mar 2024
Response from Nick on Mar 16, 2024
Thank you for your feedback! We're thrilled to hear that you found your experience with us to be simply amazing. While we strive to offer the best possible value for our guests, we understand concerns about pricing and continually work to ensure our offerings align with the exceptional service and amenities we provide. We hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

hector

Liked: Cleanliness
El hotel esta muy acogedor, muy limpio y con un servicio de primera
Stayed 1 night in Mar 2024
Response from Taylor on Mar 18, 2024
Muchas gracias por sus amables palabras! Estamos encantados de saber que encontró nuestro hotel acogedor, limpio y que disfrutó de nuestro servicio de primera clase. Esperamos tener el placer de darle la bienvenida nuevamente pronto

6/10 Okay

Deborah, Scotch Plains

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Brandon on Mar 17, 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.

10/10 Excellent

Ana

Stayed 3 nights in Feb 2024

10/10 Excellent

Linda, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Great botique hotel
Stayed 1 night in Feb 2024
Response from Nick on Feb 21, 2024
Thank you for staying at our boutique hotel! We're delighted to hear you had a fantastic experience. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

Dean, Woonsocket

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very accommodating. Love the neighborhood. Super staff.
Stayed 2 nights in Feb 2024
Response from Nick on Feb 5, 2024
Thank you for sharing your delightful experience with us! We're thrilled to hear that your stay at the hotel was great, and we're delighted that you found the place accommodating. The charming neighborhood and our super staff are indeed treasures. We hope to welcome you back soon for another wonderful stay!

8/10 Good

Britt, Austin

Traveled with family
Liked: Cleanliness, staff & service
Water pressure was not good needs bath tub
Stayed 2 nights in Jan 2024
Response from Nicole on Feb 29, 2024
Dear Guest,We sincerely apologize for the inconvenience caused by the water pressure issue during your recent stay. Ensuring your comfort is our top priority, and we regret falling short of your expectations.Please feel free to contact us directly if there is anything we can assist you with. We look forward to the opportunity to serve you better in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time at the property and for good reason - it's safe, clean, the staff is incredibly professional and accommodating. I will be a returning guest for sure!
Stayed 1 night in Jan 2024
Response from Nick on Jan 31, 2024
Thank you for your kind words and for choosing our property again! We're delighted to hear that you feel safe, appreciate our cleanliness, and value our professional and accommodating staff. We look forward to welcoming you back for your next stay!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick on Jan 17, 2024
Great to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon.

10/10 Excellent

Andre

Stayed 1 night in Jan 2024
Response from Nick on Jan 16, 2024
We're delighted to know that you had a great experience during your stay at our hotel. We look forward to welcoming you again!

8/10 Good

Parul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away in a neighborhood, can walk places but on busy streets. Excellent staff and service.
Stayed 3 nights in Jan 2024
Response from Nick on Jan 8, 2024
Thank you for highlighting the unique charm of our neighborhood, where you can enjoy walks despite being amidst busy streets. Your praise for our excellent staff and service is truly appreciated, and we eagerly anticipate the opportunity to host you again.

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from Nick on Jan 8, 2024
Thank you for choosing our hotel for your stay. We sincerely appreciate your patronage and hope you had a wonderful experience. We look forward to welcoming you back soon!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nick on Jan 8, 2024
Thank you for choosing our hotel for your stay. We sincerely appreciate your patronage and hope you had a wonderful experience. We look forward to welcoming you back soon!

6/10 Okay

Moran

Traveled with family and small children, Traveled with family
Liked: Staff & service
Stayed 5 nights in Dec 2023
Response from Nick on Jan 6, 2024
We're delighted to know that you had a pleasant stay! We look forward to welcoming you back soon!

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I just discovered this little gem of a hotel tucked away on a quiet street in Santa Monica. If you like small, upscale boutique hotels that are priced between the high-end and the mid-range hotels, this is perfect for you. I chose this hotel because of all the rave reviews on Expedia and now I am adding my own rave review to the pile.
Stayed 2 nights in Dec 2023
Response from Nick on Dec 30, 2023
Thank you for your lovely review! We're delighted you found our tucked-away hotel in Santa Monica to be a gem. Our team is thrilled to hear that you appreciated the upscale boutique experience at a reasonable price. We look forward to welcoming you back for more memorable stays!

10/10 Excellent

John S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value considering other options in Santa Monica.
Stayed 4 nights in Dec 2023
Response from Nick on Dec 26, 2023
We are very happy to hear you enjoyed your stay! Looking forward to welcoming you back!

10/10 Excellent

glen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from BB on Dec 18, 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Michael

Stayed 3 nights in Dec 2023
Response from Nick on Dec 30, 2023
Thank you for staying with us!

2/10 Terrible

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated, nice staff, great location !
Stayed 1 night in Dec 2023
Response from BB on Dec 18, 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nick on Dec 30, 2023
Thank you for staying with us!

10/10 Excellent

Katherine

Stayed 1 night in Dec 2023
Response from Nick on Dec 18, 2023
Excellent! We are happy to hear you enjoyed your stay at the Ambrose Hotel!

10/10 Excellent

Christine

Stayed 1 night in Dec 2023
Response from Nick on Dec 30, 2023
Thank you for staying with us!

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to medical facilities
Stayed 2 nights in Nov 2023
Response from Nick on Dec 5, 2023
Thank you so much for choosing to stay with us; we truly appreciate your visit and hope you had a comfortable and enjoyable experience. We're especially glad that our convenient location, close to medical facilities, added to the ease of your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. The front desk people were amazing.
Stayed 1 night in Nov 2023
Response from Nick on Dec 5, 2023
We're delighted to hear you had an excellent stay! Our front desk team strives to provide exceptional service, and we appreciate your kind words.

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, great property, great staff.
Stayed 7 nights in Nov 2023
Response from Nick on Nov 29, 2023
Thank you so much for your kind words! We're thrilled to hear that you had a great stay and enjoyed our property and staff. We eagerly look forward to welcoming you back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can walk to ocean in 30 minutes. The dining options nearby were excellent.
Stayed 1 night in Nov 2023
Response from Nick on Nov 28, 2023
Thank you for sharing your experience! It's great to hear that the proximity to the ocean and the quality dining options nearby made your time enjoyable.

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities
This place is not hyped enough! Free coffee ( the good kind) and tea Complementary happy hour 5-7 pm Beautiful ambience, small and cozy hotel
Stayed 2 nights in Nov 2023
Response from Taylor on Nov 27, 2023
We're delighted to hear that you enjoyed the complimentary amenities, including the quality coffee. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Tara

Stayed 2 nights in Nov 2023
Response from Nick on Nov 14, 2023
We're delighted to hear that you had a fantastic experience and we look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Ambrose!
We enjoyed the Ambrose Hotel from beginning to end. The room was lovely and very clean. The staff was excellent. We enjoyed a delicious breakfast, coffee and tea in the beautiful space provided. We look forward to staying at the Ambrose Hotel on our next visit to Los Angeles.
Stayed 3 nights in Nov 2023
Response from TD on Nov 11, 2023
Thank you for your delightful feedback! We're thrilled you enjoyed your stay at Ambrose Hotel. We can't wait to welcome you back on your next visit to Los Angeles!

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from We're delighted to hear that you had a pleasant st on Nov 28, 2023
We are happy you enjoyed your stay with our hotel. Hope you come again soon

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We were in LA for a family event. The hotel was very nice - the staff were very friendly and informative. I asked for a feather pillow and got it! My husband left part of his cpap machine, it was found and will be mailed to us - thank you Leo.
Stayed 4 nights in Oct 2023
Response from Nick on Oct 23, 2023
We appreciate your stay at the Ambrose! We're delighted that you had a pleasant experience and that we could provide you with the pillow you requested and locate part of your CPAP machine. We look forward to welcoming you back again!

8/10 Good

shirin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked the location, and the room though the bathroom needs a bit of touch
Stayed 4 nights in Sep 2023
Response from Nick on Oct 12, 2023
Thank you for your feedback! We're delighted to hear that you enjoyed the location and the room during your stay. We take your comments about the bathroom into consideration and will work on making the necessary improvements to ensure a more comfortable experience for our guests in the future. Your input is valuable to us, and we hope to have the opportunity to welcome you back soon for an even more enjoyable stay.

2/10 Terrible

Robert

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Clean, attractive exterior. Drive by slowly, don’t stay there! Way overpriced for what you get in service, amenities. Throughout our stay, we were continually disappointed: oatmeal a tepid bowl of milk with about a 1/2 cup of oatmeal on bottom, poor communication with front desk re: housekeeping (spoke with them about frequency of housekeeping desired, didn’t show up), given wrong key several times, paid extra for studio, thinking we would have a nice table and chairs for dining(as pictured online), not the case. Clearly understaffed. Low standard for customer service. Very disappointing, horrific waste of money! Stay away!
Stayed 3 nights in Sep 2023
Response from Brandon on Nov 5, 2023
We're sorry to hear about your disappointing experience during your stay. We take your feedback seriously and will address the issues you've raised, including communication with housekeeping and room amenities. We strive to provide a high standard of service and will work to improve in these areas. Thank you for sharing your concerns with us.

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Leo on Oct 2, 2023
Thank you for the perfect review! We hope to welcome you back to the Ambrose soon.

10/10 Excellent

Sagely

Stayed 4 nights in Sep 2023
Response from Nick on Oct 23, 2023
Fantastic! We're thrilled you had a great stay! Looking forward to your return soon!

8/10 Good

alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Sep 2023
Response from Nick on Sep 25, 2023
Happy to hear it! Thanks for staying with us!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Leo on Sep 18, 2023
Thank you for the perfect review! We hope to welcome you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. No issues.
Stayed 3 nights in Sep 2023
Response from Leo on Sep 6, 2023
Thank you for the positive feedback! We hope to welcome you back to the Ambrose soon.

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ambrose Hotel on Aug 29, 2023
Thank you for the perfect review! We look forward to having you back to the Ambrose Hotel.

10/10 Excellent

Neille, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the outside areas! Great for work AND relaxing!
Stayed 2 nights in Aug 2023
Response from Ambrose Hotel on Aug 29, 2023
Thank you so much for your review, hopefully you can make it back soon.

10/10 Excellent

Maryory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and it offers a variety of amenities.
Stayed 1 night in Jul 2023
Response from Leo on Aug 15, 2023
Thank you for the positive feedback. We hope to welcome you back to the Ambrose Hotel soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly beautiful property, great location, safe, Tartine is right across the hotel!
Stayed 2 nights in Jul 2023
Response from Leo on Jul 13, 2023
Thank your for the perfect review! We are glad you enjoyed your time with us.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Leo on Jul 13, 2023
Thank your for the perfect review! We are happy your stay at the Ambrose was pleasant.

10/10 Excellent

bruce

Stayed 2 nights in Jun 2023
Response from Leo on Jul 13, 2023
Thank your for the perfect review! We hope to welcome you back soon.

6/10 Okay

Ellen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall a disappointing stay. Serious price gouging by Expedia over UCLA graduation weekend made the pricing for this very mid-range hotel $700/night! Should have been no more than $250/night. $25/night for parking felt steep as well. Management/leadership was seriously lacking, front desk staff was overwhelmed and inexperienced (but very friendly!). Breakfast was terrible as far as service and quality of food (due to lack of staff, they pulled housecleaners in to take orders and serve food, which was NOT a good scene -but not the fault of the staff; reception folks also had to take orders). The following morning we went to Tartine across the street and it was AMAZING (proximity to Tartine was the best part of our stay). You have to ask for housekeeping, otherwise you don't get it (WHY? Covid concerns were clearly not a factor, as no one is masked anymore). Room was, however, very clean upon arrival. Complimentary chocolate truffles were delicious. Tub was super slippery and there should have been a non-slip mat provided. Water pressure was mediocre. Hotel is quiet, sound proofing was good. Plenty of room to unpack clothes, and a mini fridge in the room. Walking distance to restaurants, Whole Foods, Trader Joe's. If I hadn't had to pay a small fortune, this review might have been better. But the poor staffing was truly an issue - I know it's hard everywhere and I hope they can hire more staff soon
Stayed 2 nights in Jun 2023
Response from The Ambrose Team on Jun 19, 2023
Thank you for your feedback. We are sincerely disappointed to hear that you were not fully satisfied with your stay with us. You are correct that due to the US Open and UCLA graduation, these were the highest rates of the year. However your value should have not felt any lower. You are also correct that we are understaffed but I do apologize that it shows as we certainly try to do our best to ensure the service does not suffer. Housekeeping service is automatic after three days but daily service is available upon request. I will speak to the staff to better value our service and are glad that you enjoyed Tartine, your room, and the hotel itself. We hope to see you again in the future to exceed your expectations and restore your faith in us!

10/10 Excellent

Jomana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place to stay in Santa Monica/LA area!
Stayed 1 night in Jun 2023
Response from Leo on Jun 15, 2023
Thank you for the perfect review! We hope to welcome you back soon to the Ambrose Hotel.