Outdoor pool, free cabanas, pool umbrellas
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Reviews of Andaz West Hollywood - a concept by Hyatt

4 out of 5
Andaz West Hollywood - a concept by Hyatt
8401 W Sunset Blvd, West Hollywood, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it's in a safe area, it's quite. Pool looked nice but it was a chilly day unfortunately. Disliked that they left a welcome card in the room from the previous guest. Made me wonder if the room really got cleaned. The towels looked like they were replaced. The fruit in the bowl started getting moldy. There was a squeaking sound coming from the bathroom wall so I had to close the door to sleep. The floor lamp has a blue light switch that never goes off. You can not turn off the light by the bed without getting out of bed. The floor light was nice when you get out of bed in the night but would have liked it a bit dimmer. Overall a nice hotel, just have some tweeking to improve.
Stayed 2 nights in Mar 2024

8/10 Good

Martin, Claremont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property to stay at. Great staff! Very accessible to the surrounding dining and entertainment options. The only thing I didn’t like was the thermostat for the room. It just didn’t work. Luckily, I didn’t freeze due to the weather being mild. Other than that, 5 stars.
Stayed 1 night in Mar 2024

10/10 Excellent

Renzo

Stayed 3 nights in Mar 2024

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
Iconic property
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Stayed 1 night in Feb 2024

8/10 Good

Kiwon

Stayed 2 nights in Feb 2024

6/10 Okay

Andrew

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Joel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
healthy vibes
Stayed 2 nights in Feb 2024

2/10 Terrible

shahriar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

4/10 Poor

Vasthi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, the staff was on strike during our stay. Therefore, we didn't have any housekeeping. The protests started at 7:30 am so late sleeping was not possible. No room service as well. It was miserable because of the union strike. I don't begrudge the protesters but management needed to do more to attend to the hotel guests.
Stayed 4 nights in Feb 2024

8/10 Good

Christian

Always love staying here. Bar seems to close very early though and elevators are a nightmare.
Stayed 3 nights in Jan 2024

6/10 Okay

Sven, Rancho Palos Verdes

Business traveler
Liked: Cleanliness, staff & service
A hip Hotel on Sunset with many dining and shopping options in walking distance. The hotel is ok but not great. The breakfast was so expensive for the quality of the food. My avocado toast was meh and not flavorful. I was disappointed when the water in the room was $5 for a small Evian. Only one elevator was working that made it difficult to get back and forth to your room especially in the morning hours. The front desk was helpful when organizing taxi service and checking in and out.
Stayed 4 nights in Jan 2024

10/10 Excellent

DAMIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with average accommodations you would expect. Our expectation were met with the rate that we paid.
Stayed 4 nights in Jan 2024

4/10 Poor

Heidi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Shaunak, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Arif

Stayed 3 nights in Dec 2023

10/10 Excellent

Geraldine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk staff are all very warm and helpful. didn't hesitate to accommodate last minute changes and all were very polite and helpful during our whole stay.
Stayed 2 nights in Dec 2023

2/10 Terrible

Andrea

Liked: Staff & service
Disliked: Property conditions & facilities
Don’t bring a car I guess
You have to pay $65 a night to park. What kind of hotel charges its guest’s to park. Ridiculous. I understand charging at the garage because people park to go eat or walk around the area but hotel guests should NOT have to pay. Payed $260 dollars of parking fees not including tips to valet.
Stayed 4 nights in Dec 2023

6/10 Okay

Arman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel doesn’t provide complimentary tea or coffee in your room . Charge a big fee for parking .

2/10 Terrible

Magdiel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Place smells bad and looks run down. Not worth the price, pics are not what it really looks like.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooftop pool and bar m

10/10 Excellent

Sarah M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love it
First time stay and location and decor and cleanliness and friendliness were top notch! They had my room ready at 8am and allowed a 30 min cushion for check out!
Stayed 1 night in Dec 2023

6/10 Okay

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well situated and in nearly all respects excellent. Bar opening times are odd, rooftop bar closed during our visit (???) and main bar closed early in the evening…used to be called the Riot Hyatt…more like Quiet Hyatt these days;-)
Stayed 5 nights in Nov 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pool
Stayed 1 night in Nov 2023

10/10 Excellent

Karina Angela

Stayed 3 nights in Nov 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant, yet fun and funky
Elegant, yet fun and funky, the Andaz was our favorite place to stay (of three) in LA. 4pm wine in the lobby, special artist exhibit (Stevie Wonder), and all around comfort make this a special hotel. Car service was day and efficient for a cool $65/day. A little pricey, but seems to be the going rate in WeHo. Minor complaints: funky light fixture
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid1
Avoid at all costs. Rooms have a musty smell, air conditioner was so loud it was like a freight train and did not cool the room despite the unrelenting noise. Poor water pressure, rooms stuck in the 90's.
Stayed 1 night in Nov 2023

10/10 Excellent

Kerry Oi Lin

Stayed 2 nights in Nov 2023

4/10 Poor

Lisa

It was okay rooms could be better
Stayed 1 night in Nov 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and Serviceable
Stayed 2 nights in Nov 2023

10/10 Excellent

Beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous unique hotel! Amazing history, exceptional hospitality and service from everyone we dealt with. Spectacular views from the rooftop pool! We would highly recommend this place to anyone who is looking for not just a wonderful hotel but a wonderful experience as well! We will definitely be back!
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location can not be beat! Service and food very good!
Stayed 6 nights in Oct 2023

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. didn’t feel small even thought it technically was. very comfy bed. loved the rooftop pool
Stayed 3 nights in Oct 2023

10/10 Excellent

Puneet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location for tourists, clean hotel, spacious
Stayed 3 nights in Oct 2023

8/10 Good

Steven, Dublin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the rap music at the pool on Friday afternoon. Lobby bar closes too early. Bad coffee at breakfast. Appreciated the wine tasting on Saturday afternoon, easy parking, daily maid service, pleasant staff from front desk to bar to restaurant to pool bar to housekeeping.
Stayed 3 nights in Oct 2023

8/10 Good

JULIE

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The rooms and bathrooms are nice and large which I loved. And even though my room overlooked Sunset, it was quiet. The lobby, however, was not. It was loud and seemed to be hosting some sort of party or event on several nights that I was there. The rooms were clean-ish. There was a good amount of dust around the outlet plates on the wall by the headboard of the bed (room 312 if management cares to check). The hallways and carpets could stand a bit of deep cleaning. Points for good linens. The front desk staff was great and super helpful. The valet guys were amazing, really fast and very nice and I appreciated their thoughtfulness. I tried to get food from the restaurant one night 20 minutes before they were due to close but they had shut down early because they were slow so they lost points for that. Overall a good stay, management just needs to tighten things up a bit.
Stayed 7 nights in Oct 2023

6/10 Okay

Josie

Stayed 1 night in Oct 2023

2/10 Terrible

Wm.

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Find a different hotel...
This hotel is a club, not a hotel. They were having a "party" in the public space located over the lobby. Hotel guests were not allowed to attend, and the music was over-the-top LOUD. You could hear it pounding in the guest rooms. I asked if I could move rooms to a higher floor, and was told no. Then the party moved into the bar area and the music was even louder. If you want to sleep and relax before 2:00am, go to a different hotel. Housekeeping never cleaned my room for my 2-night stay. And there was also a very loud protest out in front of the hotel that was disturbing - so there were limited people working - many were protesting... I spoke to the manager during check out. I'm still waiting for a call back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Geoff

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top pool was quite chilly and the on site parking is extremely expensive (in and out privileges). Enjoyed the complimentary coffee and wine sampling in lobby. Excellent staff and location
Stayed 3 nights in Oct 2023

10/10 Excellent

Luis Felicimo

Liked: Amenities, property conditions & facilities
Very well located
Stayed 1 night in Oct 2023

6/10 Okay

Wm.

Business traveler
Liked: Cleanliness, room comfort
Sort of Hip Place needing Refreshed!
It has become more of an entertainment center for millennials. It’s not about entering an experience anymore. Appears to be more of a “wanna be scene.” The restaurant can poach an egg perfect and a steak & frites, but lacking flavor with some standard food choices.
Stayed 3 nights in Oct 2023

10/10 Excellent

Marsha

Stayed 7 nights in Oct 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

MICHAEL

Stayed 2 nights in Sep 2023

10/10 Excellent

Teresa

Stayed 1 night in Sep 2023