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Reviews of The Adler a Hollywood Hills Hotel

3 out of 5
The Adler a Hollywood Hills Hotel
6141 Franklin Ave, Los Angeles, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 548 out of 1058 reviews" "
Rating 8 - Good. 272 out of 1058 reviews" "
Rating 6 - Okay. 111 out of 1058 reviews" "
Rating 4 - Poor. 77 out of 1058 reviews" "
Rating 2 - Terrible. 50 out of 1058 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the hotel was adorable and was pleasantly surprised by how cute the room was! Biggest downfall for me was that they don't come make your bed or take/give fresh towels unless you go down to the front desk. I must have missed that in the listing, but the location was great and valet very convenient! Just be prepared to pay for valet, as it is the only option for parking.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 12, 2024
thank you.....

6/10 Okay

Veronica

Traveled with family and small children
Great stay for the price
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
thank you

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
thank you

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. Perfect location for exploring Hollywood and easy access to freeways for other Southern California destinations. Considering the age of the building and the star rating, the room felt very swanky and cool. The street noise was muffled very well by the shutters in the rooms, the beds were comfortable, and the Old Hollywood decor was fantastic. I miss daily housekeeping that was standard in hotels pre-covid. This hotel said we could have housekeeping every second day on request, however when we requested clean towels and garbage takeaway mid week they forgot to do it. We had to ask for towels again late that evening when we returned. The valet parking was a surprise but worked out very well. Plan to have small bills on hand to tip the valets as they do a great job. We did not try the restaurant as the prices seemed high but Kettle Glazed Donuts a block away was great for morning coffee and donuts. There is also a grocery store just down the street.
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for the great feedback

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
thank you

10/10 Excellent

Carlo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is a hidden gem! absolutely like walking onto a Hollywood set in the 1940s I highly recommend⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you so much!

8/10 Good

Tau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Hollywood. The room is clean, with basic facilities. There will be a little noise, but that's acceptable to me. The transportation is very convenient. Really a good place to sleep for short term travelers.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
thank you for the great review!

10/10 Excellent

William

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
thank you for staying with us

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
come back soon

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Themed rooms. Beautiful
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you

4/10 Poor

Holly

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Overall our stay was great. They gave us an older room that is partially renovated but clean. The room doesn't look anything like the Expedia photos. The front desk person, gray hair with glasses was rude. He provided some breakfast information around the neighborhood assuming that we can't afford dining at the restaurant attached to the hotel. When we had UberEATS delivered to us, he was extremely rude to the driver and the driver complained to me which was the first time ever. If you are unhappy working here, don't work here and be mean to others who are paying to enjoy their vacation. One more thing, we stayed three nights and they did not clean our room, their excuse was Covid. I mean, Covid is never going away and how many hotels we've stayed over the past years and every one of them had room cleaning services!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
thank you for the feed back!

10/10 Excellent

Priscilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a good location safe to walk around in.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
thank you

6/10 Okay

Kaneaka

Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
thank you

4/10 Poor

Michael

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room smelled very bad and moldy . Brought someone in and they agreed so they changed the room . The shower in both rooms was a weak drizzle no pressure . Also the sink was not draining proper . The room smell in the first room was so bad it gave Me a headache .
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 20, 2024
we will look into your concerns, thank you

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: great location with short walk to amenities. Decor was unique with a fun vibe. Cons: road noise but window didn't seem to be in place. Very very low shower pressure.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
thank you for the great review we will look into the shower pressure.

8/10 Good

Cynthia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here numerous times and really enjoy the themed rooms. Rooms are always clean and the staff friendly. They now force patrons to pay $30/day to valet park, which we weren’t thrilled about.
Stayed 2 nights in Mar 2024
Response from general manager on Mar 19, 2024
thank you for the review, We are not trying to " force" people to park. But the city mandates we have valet parking to keep guest from parking on the streets and take parking from the locals....Sorry...

4/10 Poor

Abraham

Liked: Cleanliness, staff & service
I left my sweater and when I called in they told me that they didn’t find anything. The housekeeper that cleaned my room obviously took it but they think it’s more important to defend her than to be honest. Moral of the story, don’t count on your stuff being returned if you leave it behind.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 19, 2024
Good morning, We did look into this. Some of the time a guest might leave clothing on the bed and they are taken with the sheets by accident . To accuse a housekeeper of taking something is not very nice. We have a very large lost and found where we keep many items for 90 days or more. We would like to always help our guests, but we cant control an issue when a guest makes the mistake. We will keep an eye out for the sweater!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Hotel and room was clean and up to date - love Hollywood concept. Staff was really nice and accommodating. Also enjoyed bar and diner on site for convenience. Location was perfect as well.
Stayed 3 nights in Mar 2024
Response from general manager on Mar 18, 2024
thank you for staying with us

10/10 Excellent

Emanuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, nice, and very affordable. Highly recommend and will be staying there again!!
Stayed 1 night in Mar 2024
Response from general manager on Mar 18, 2024
thanks again

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
thank you

10/10 Excellent

Daniel, Kingwood

Traveled with family
Liked: Staff & service
Convenient for a quick walk around Sunset Blvd. and a good lunch at the Running Goose. Walkable distance from the Los Feliz @ Vermont DASH shuttle stop to Griffith Observatory. Early checkout was available. The mini-fridge was not running and stunk of rotten something when I opened its door. Noisy due to nearby 101 Fwy and single-pane windows. Drive-thru ramp was under construction so pick-up and drop-off for Uber rides was awkward.
Stayed 1 night in Mar 2024
Response from general manager on Mar 18, 2024
thank you for the wonderful review

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and in a convenient location near the 101 and Hollywood Boulevard. Only real downside was ongoing construction causing noise, though that of course is a temporary issue.
Stayed 3 nights in Mar 2024
Response from general manager on Mar 18, 2024
thank you for the review

4/10 Poor

Sonia

Disliked: Cleanliness, property conditions & facilities
We were very disappointed with the lack of hot water when we went to take a shower. We ran the water for over 10 mins and it was barely warm.
Stayed 1 night in Mar 2024
Response from general manager on Mar 18, 2024
we will take a look at the water issue , thank you,

8/10 Good

Angela

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from general manager on Mar 18, 2024
thank you!

10/10 Excellent

Junen

Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
thank you

6/10 Okay

Sébastien

Traveled with family
Liked: Cleanliness, property conditions & facilities
Front desk staff was very uninterested by our presence, chatting with each other in Spanish, talking about us (which I understood because I am fluent in Spanish). Bar is horrible, the bartender was drunk and loud, having her best time with her friends at the bar. Rooms are clean, but public areas aren’t that appealing. Rooms facing the street are very noisy. Koodos to the restaurant though, which is delicious, packed and so friendly!
Stayed 3 nights in Mar 2024
Response from general manager on Mar 13, 2024
We do apologize that we did not meet your expectations. We are consistently looking to improve our guests experience. Thank you for bringing these issues to our attention.

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved the decor and location. Pool heater was broken, but other than that we loved the Adler.
Stayed 3 nights in Mar 2024
Response from general manager on Mar 13, 2024
Thank you for taking the time to write us a positive review. We are happy that you enjoyed your stay at our hotel. Our pool heater has been repaired. We hope you have the opportunity to say with us again and enjoy the pool.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from general manager on Mar 13, 2024
Thank you for taking the time to leave our property a positive review. We are Happy you enjoyed your stay with us.

6/10 Okay

Levis

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived it was difficult to find how to get into the hotel and were not aware it was valet parking only at 38.50 a day! There was only 1 person working the counter and he had 3 ppl waiting and 1 on the phone waiting so check in took a while and he was rude to the people in front of us. The roooms were cute and spacious but noisy with the windows open from the traffic. The pool is not heated which we were not made aware of so was ice cold and no hot tub. Breakfast is not included but there is a restaurant which is sub par dinner food Overall experience was 2 out of 5 stars for a boutique hotel.
Stayed 2 nights in Feb 2024
Response from general manager on Mar 5, 2024
We are getting better everyday

2/10 Terrible

Adam

Not room I paid for. Property says is no deluxe room even though Expedia advertises.
Stayed 1 night in Mar 2024
Response from general manager on Mar 4, 2024
We will look into the room type

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from general manager on Mar 4, 2024
thank you

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, room nice clean and quiet, pool awesome, wifi working, all the stuff i wanted to see weren’t too far. didn’t need a car at all. Staff friendly. I give it 5 stars. only thing i was missing is breakfast included, but that is not that important. Would recommend and come back for sure. excellent!
Stayed 3 nights in Feb 2024
Response from general manager on Mar 1, 2024
thank you for the great review

10/10 Excellent

Anna

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Valet guy was extremely helpful and the front desk answered all questions I had in a very timely manner!
Stayed 2 nights in Feb 2024
Response from general manager on Feb 29, 2024
thank you

10/10 Excellent

Dearne

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the quirky rooms and the location was quite convenient for accessing both Universal and Downtown LA. The area surrounding the hotel was a bit sketchy so we didn’t go out at night but room was quiet, nice and had two double beds which suited our needs!
Response from general manager on Feb 27, 2024
Thank you for the wonderful review

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this location many times.
Stayed 5 nights in Feb 2024
Response from general manager on Feb 27, 2024
Thank you come back soon

6/10 Okay

Olivia

Traveled with family
Liked: Amenities
It was a good experience but not great. The room was clean and the staff was friendly. Our room was over the bar and into the late night hours the music and talking was quite loud.
Stayed 1 night in Feb 2024
Response from general manager on Feb 26, 2024
Thank you for the feed back

10/10 Excellent

Roberto, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from general manager on Feb 27, 2024
Thank you

10/10 Excellent

Hayley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated hotel that’s full of charm, has nice amenities and a great dining option, and is in walking-distance to the Hollywood Blvd sites and attractions. Great for our family.
Stayed 1 night in Feb 2024
Response from general manager on Feb 26, 2024
thank you for the feed back

2/10 Terrible

Michael

Traveled with family
There was a $38.75 charge for parking. Not mentioned when booking on line with Hotels. Com Elevator floors were not well matked
Stayed 1 night in Feb 2024
Response from general manager on Feb 21, 2024
Michael, Every hotel in a big city charges for parking, in the hollywood area we are one of the lowest fees. When you are making the reservation for any hotel on a web site hotel the parking fee is clearly stated....Next time take a look and please understand We have no benefit not to clearly post charges in advance and allow the guest to make the choice prior to booking with us.

4/10 Poor

Dakota

Liked: Cleanliness
Disliked: Staff & service
Overall the actual property wasn’t bad but they don’t tell you is that you have to pay a resort fee when you arrive and $37 a day valet. If you don’t pay it you have to park on the street or somewhere else. Staff is incredibly rude and had a very condescending tone when speaking with me.
Stayed 3 nights in Feb 2024
Response from general manager on Feb 20, 2024
Thank you for the review, every booking site has the same placement for the parking fee's for all hotels. All hotels in the Hollywood area would require a parking / valet fee. Ours at 35 is some of the lowest in the area. Most are 55 and above.

10/10 Excellent

Heather

Liked: Cleanliness
Response from general manager on Feb 20, 2024
thank you

10/10 Excellent

Kyle, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from general manager on Feb 14, 2024
thank you

10/10 Excellent

Qinhong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room
Stayed 3 nights in Feb 2024
Response from general manager on Feb 12, 2024
thank you

10/10 Excellent

Wayne

Traveled with group
Liked: Amenities
Fast service and very friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
thank you

10/10 Excellent

Aigerim

Traveled with partner, Traveled with family
Liked: Amenities
The roof top took my heart! I love roof tops and having my coffee upstairs was amazing!
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 6, 2024
great to hear

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, service was top tier!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
thank you for the review

8/10 Good

stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpfull.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 6, 2024
thank you for the nice review

10/10 Excellent

Elliot

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a filmmaker and film historian staying at the Adler has been a dream ! From the amazing staff of Ahmed, Max and Abraham to walls of memorabilia this is a perfect Hollywood hotel . Yes it’s rustic and yes you pay for valet but the valet service is so fast and easy it’s amazing ! Gymn is small but fulfills your needs and diner attached is famous . Plus you zip onto Franklin are at hot spots in minutes .
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Thank you for the fantastic review! You total get the vibe we are trying to create at this Iconic hotel.

8/10 Good

Keith

Stayed 4 nights in Jan 2024
Response from General Manager on Mar 20, 2024
thank you

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
thank you for staying with us