Exterior

Reviews of Best Western Redondo Beach Galleria Inn Hotel - Beach City LA

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 454 out of 1008 reviews" "
Rating 8 - Good. 335 out of 1008 reviews" "
Rating 6 - Okay. 125 out of 1008 reviews" "
Rating 4 - Poor. 48 out of 1008 reviews" "
Rating 2 - Terrible. 46 out of 1008 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sherwayne, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Sherwayne,Your kind feedback about your stay with us makes us very happy. Our intention is to ensure that each and every one of our visitors feels at home. We are encouraged to keep trying our hardest to provide each and every guest with an outstanding experience by hearing this, which reassures us that we have accomplished our goal. We really hope to see you here soon again!Sincerely, Hotel Manager

4/10 Poor

Sandy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This was a terrible stay. First, the room is so stuffy, the air was so smelly! The appliances are very strangely squished together, the microwave in the dresser, the coffee machine in the bathroom sink. The towels are dirty and unwashed, with strange yellow stains on them. In the middle of the night, it was SO NOISY!!! A bunch of what sounded like drunk people screaming and laughing like wild animals. Everything here is small, from the lobby to the cafeteria. The roof was also leaking water…
Response from Hotel Manager on Mar 25, 2024
Dear Sandy,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and we apologize for the inconvenience and discomfort you experienced. We take cleanliness and guest comfort seriously, and it's unacceptable that the room condition and noise level were not up to our usual standards. Rest assured, we will address these issues with our team to ensure immediate improvements are made. Additionally, we will investigate the concerns you raised regarding the appliances and the leaking roof to prevent similar issues in the future. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Samuel

Liked: Staff & service, property conditions & facilities
Pleasantly impressed
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Samuel,We're thrilled to hear that you were pleasantly impressed with your stay! Providing an excellent experience for our guests is our top priority, and we're delighted that we met your expectations. Thank you for your perfect rating, and we look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was incredible. I will definitely stay here again and recommend it to my friends!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Gloria,Hello! We're delighted to hear that you enjoyed our breakfast and that you had such a positive experience during your stay! Thank you for your kind words and for recommending us to your friends. We look forward to welcoming you back again in the future for another incredible stay!Sincerely, Hotel Manager

6/10 Okay

Robin

Traveled with family
Liked: Cleanliness
TV didn't provide services as advertised. Staff told us to unplug wires and plug back in. Don't really want to mess with TV on my stay.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Robin,We apologize for the inconvenience you experienced with the TV services during your stay. Your feedback is valuable, and we'll address this issue with our staff to ensure better assistance in the future. It's our aim to provide hassle-free experiences for our guests, and we regret falling short in this instance. If you choose to stay with us again, please don't hesitate to reach out if there's anything we can do to improve your stay.Sincerely, Hotel Manager

10/10 Excellent

Sherwayne, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Sherwayne,Thank you for giving us a perfect rating! We are thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. We appreciate your positive feedback and your confidence in our hotel. It motivates us to continue providing exceptional service to all our guests. Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 9, 2024
Dear Joe,Thank you so much for the perfect rating! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your support and hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the money
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Joseph,Hello! We're delighted to hear that you found our hotel to be great value for the money! Providing affordable yet comfortable accommodations is important to us, and we're thrilled that we met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Arnold

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Arnold,Hello! We're thrilled to hear that you had a positive experience with our staff! Providing friendly and helpful service is a top priority for us, and we're delighted that we met your expectations. Your satisfaction is important to us, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Supreme

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Supreme,Thank you for your review! We're thrilled to hear that you had an overall great stay with us. Your satisfaction is our top priority, and we're glad that our hotel met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

2/10 Terrible

Cristine

Traveled with family and small children, Business traveler
Disliked: Amenities
The room smelled of vomit
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Cristine,We sincerely apologize for the unpleasant experience you had with the room odor. This is not reflective of our standards, and we take such matters seriously. Your feedback is invaluable, and we will address this issue immediately to ensure a more pleasant stay for our guests. We appreciate your understanding, and if there's anything specific you'd like us to do to rectify the situation, please let us know.Sincerely, Hotel Manager

8/10 Good

Yasna

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 29, 2024
Dear Yasna,I appreciate your visit. With four stars, we are sure you had a good stay. If you have any specific feedback, please let us know so we can improve our services. Our first goal is making sure our guests are happy.Sincerely, Hotel Manager

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Todd,Howdy! I am so grateful for your amazing perfect review! We are overjoyed to learn that your stay at our hotel was nothing short of exceptional. Your suggestions are much valued, and they encourage our staff to keep giving each and every one of our visitors the best possible care and comfort. It was an honor to have you as our guest, and we can't wait to have you back for yet another wonderful visit. Sincerely, Hotel Manager

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Veronica,We extend a heartfelt thank you for choosing our hotel for your stay. Your feedback brings us immense joy. We're thrilled that everything went exceptionally well, and our location met your needs perfectly. It was a pleasure hosting you, and we hope to be your preferred home whenever you're in our area. Anticipating your next visit!Sincerely, Hotel Manager

10/10 Excellent

Saida

Liked: Cleanliness, staff & service, property conditions & facilities
It's not a new property but the room I got on the 3rd floor was clean. The area was also pretty quiet during my stay. But if the occupants in the adjacent rooms make noise, I think you will hear them. But that's typical of hotels like this one.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Saida,Thank you for your perfect rating! We're glad to hear that despite not being a new property, you found your room on the 3rd floor clean and the area quiet during your stay. We appreciate your understanding about potential noise, and we'll continue to work towards providing a comfortable and peaceful environment for all our guests. We look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

anthony

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 24, 2024
Dear Anthony,Thank you for your perfect rating! We're delighted to know that your experience was a 5 out of 5. Your satisfaction is our goal, and we appreciate your positive feedback. We look forward to hosting you again for another outstanding stay. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Rebecca

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow I was really impressed. Staff, Cleanliness, bfast buffet was a really nice surprise. They were on it. it was a comfortable stay and I will return.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Rebecca,It is a pleasure to hear from you. It would be great if you could stay with us again soon, and I hope you will be able to do that. Our hotel and its amenities are truly a source of pride for us, and we would like to earn your trust. We're glad to satisfy you, as we do so many others every day. Please accept our thanks once more. Sincerely,Hotel Manager.

8/10 Good

Jeremy

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Jeremy,I appreciate your rating. We are happy to learn that, with a rating of four out of five, you had a satisfactory experience. Please don't hesitate to let us know if there is anything we can do better to achieve that fifth star for your future visit. We value your opinions and are eager to have you return.Sincerely, Hotel Manager

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Melanie,Thank you for the perfect 10 out of 10 rating! We're thrilled to know that you had an excellent experience. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and affordable
Always clean and quiet. Billy the manager always makes sure I get a room on the first floor. Thanks Billy
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 19, 2023
Dear Paul,Thank you for your positive feedback! We're delighted to hear that you consistently find our hotel clean, comfortable, and affordable. We appreciate your recognition of Billy's efforts to ensure your comfort. It's our pleasure to have you as our guest, and we look forward to providing you with many more clean and quiet stays in the future.Sincerely, Hotel Management

8/10 Good

Sal

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Sal,Thank you for your rating of 8/10! We appreciate your feedback and are pleased to hear that your overall experience was positive. If there are specific areas where we can further improve and earn that perfect score, please feel free to share your insights. We look forward to the opportunity to host you again and provide an even better stay.Sincerely, Hotel Manager

10/10 Excellent

Madeleine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff. Great breakfast!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Madeleine,Thank you for your kind words! We're delighted to hear that our staff made you feel welcome and that you enjoyed our breakfast offerings. Providing a positive and memorable experience is our priority, and your feedback encourages us to continue delivering exceptional service. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Dec 15, 2023
Dear Andrea,Thank you for taking the time to share your feedback. We appreciate your rating and would love to hear more about your experience to better understand how we can improve. If there are specific aspects you feel we could enhance, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Tomohide

Business traveler
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Dec 13, 2023
Dear Tomohide,We appreciate your 3/5 review. Your insights are crucial to our improvement. Please share more details on areas where we can enhance our hotel service. Your feedback guides us, and we're committed to earning a higher score on your next visit. We look forward to welcoming you again soon.Sincerely, Hotel Manager

6/10 Okay

John

Business traveler
Liked: Cleanliness
Three star
Check in staff seemed bored. Room had stale odor. Bed not very comfy. Overall rundown condition
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear John,Thank you for sharing your feedback. We apologize for any inconvenience during your stay. We'll address the concerns with our staff and work on refreshing the rooms. We value your input and hope for another opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in process was fast and smooth and i stayed in the suite with the hot tub and it was awesome. The room was very clean and in great condition...will definitely be back!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Joshua,We're thrilled to hear about your positive experience! It's wonderful that the check-in process was smooth, and you enjoyed our suite with a hot tub. We take pride in maintaining cleanliness and great conditions for our guests. Your kind words mean a lot, and we can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Colette, Wailuku

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and free parking on site.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Colette,We're delighted to hear that you found our hotel convenient with easy access and free on-site parking. Providing a hassle-free experience is important to us, and we're glad you had a positive stay. If there's anything else you appreciated or any suggestions you have, feel free to share. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was comfortable, peaceful and quite. Nice place and close to all the things I needed to do. No complaints from me!
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear David,We're delighted to hear that your stay was comfortable, peaceful, and quiet. It's wonderful that our location suited your needs, and we appreciate your positive feedback. If there's anything specific you loved or any way we can further enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Nell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a non-smoking room. When my spouse & I entered our reserved non-smoking room, it smelled of cigarette smoke mixed with air freshener spray that couldn't hide the smell of cigarette smoke. We had to keep the door open for several minutes & opened the window for several hours to air out the room. The window only opened 3 inches wide & the drapes blocked the opening. Plus there was a trash can right outside of our window which didn't help. If I reserve a non-smoking room I expect a room that doesn't smell of cigarette smoke.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Nell,We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear that the non-smoking room did not meet your expectations, and we deeply regret any discomfort caused by the lingering smell of cigarette smoke. Your feedback is valuable, and we will address this issue promptly to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

10/10 Excellent

jeffery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, my daughter left her airpods in the room and we are from out of county and talked to aresh the manager and he was very helpful for us to get them back 5 star service
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 23, 2023
Dear Jeffery,Thank you for taking the time to share your experience. We're thrilled to hear that our service, especially Aresh's assistance, exceeded your expectations. We understand the importance of personal items and are delighted we could help reunite your daughter with her AirPods. We appreciate your 5-star rating and hope to welcome you back soon.Sincerely, Hotel Management

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied with my stay here.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 22, 2023
Dear Mike,We're thrilled to hear that you were very satisfied with your stay! Our goal is to provide a positive experience, and we're glad to have met your expectations. If you have any specific feedback or suggestions, we'd love to hear them. Thank you for choosing us, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 Okay

Miji

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 11, 2023
Dear Miji,Thank you for your feedback. We appreciate your honest rating and would love to learn more about your experience. If there are specific areas where we can improve and better meet your expectations, please feel free to share. Your input is valuable to us, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Above average breakfast fare.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Frank,Thank you for your positive feedback on our breakfast offerings! We're pleased to hear that you found it above average. Providing a satisfying breakfast experience is important to us, and we're glad it contributed positively to your stay. We hope to welcome you back for another enjoyable experience soon.Sincerely, Hotel Manager

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Joseph,Thank you for your review and rating! We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us, and we appreciate your rating. We're committed to continually improving our services and facilities, and we hope to have the opportunity to welcome you back in the future for an even better stay. Thank you for choosing our hotel, and we look forward to providing you with an excellent experience next time.Sincerely, Hotel Manager

8/10 Good

Paul .J

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 17, 2023
Dear Paul J,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

10/10 Excellent

Muzette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was clean, I had one issue of ants, but that was quickly resolved and placed into another room.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Muzette,We appreciate your positive feedback and are glad to hear that our team promptly addressed the issue with ants and relocated you to another room. Ensuring a clean and comfortable stay is our priority, and we apologize for any inconvenience. If there's anything else you'd like to share or if you have additional feedback, please feel free to let us know. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Sherwayne, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Nov 12, 2023
Dear Sherwayne,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Dustin

Business traveler
Liked: Staff & service, property conditions & facilities
The house keeping department is amazing
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 10, 2023
Dear Dustin,Thank you for taking the time to appreciate our housekeeping team! We're thrilled to hear that their efforts made a positive impact on your stay. Our dedicated staff takes pride in maintaining a clean and comfortable environment for our guests. Your kind words will be shared with the team, and we look forward to welcoming you back for another exceptional experience. If there's anything specific you'd like to highlight about your stay, feel free to share it with us.Sincerely, Hotel Manager

8/10 Good

Manoj Kumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Redondo
For the price and location, I would say it is perfect. They have free parking and room maintenance is very good. They have very few breakfast options and the same items every day. Very close to Redondo Beach.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Manoj Kumar,Thank you for sharing your experience! We're delighted that our price and location met your expectations. It's great to hear that you found our free parking and room maintenance to be of high quality. We appreciate your feedback regarding the breakfast options, and we'll consider diversifying our offerings to enhance the dining experience for our guests. We're glad you enjoyed our proximity to Redondo Beach. We look forward to welcoming you back for another pleasant stay!Sincerely, Hotel Manager

10/10 Excellent

Atsushi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Hotel Manager on Nov 9, 2023
Dear Atsushi,Thank you for the perfect rating! We're thrilled to hear about your fantastic experience. Providing top-notch service and a memorable stay for our guests is our goal. Your positive feedback means a lot to us, and we're honored to have met your expectations. We can't wait to host you again and maintain the high standard that earned us your praise. Thank you for your kind words and for choosing us!Sincerely, Hotel Manager

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Doug,Your feedback is immensely valuable to us, and we've truly taken it to heart. Your comments serve as a source of encouragement and motivation for our dedicated staff. Creating a serene and comfortable environment for our guests is our continual aim, and we're actively seeking opportunities to enhance in this regard. We eagerly await the chance to welcome you back soon, providing an even more improved and satisfying experience during your next visit!Sincerely,Hotel Manager

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This was just a quick overnight trip. The hotel was clean and comfortable. Able to walk to restaurants, shops, etc. There is even a Target within a short walk.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear BRENDA,Thank you for sharing your experience! We're delighted to hear that you found our hotel clean and comfortable during your brief stay. Being within walking distance to restaurants, shops, and even a Target is a convenience we aim to provide for our guests. Your satisfaction is important to us, and we're glad you found our location suitable for your needs. We hope to welcome you back for a longer stay, offering the same great experience you had during your quick trip.Sincerely,Hotel Manager

6/10 Okay

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. Thank you.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 31, 2023
Dear Samuel,We're delighted to hear that you had a nice experience during your stay with us. Thank you for your kind feedback! If there's anything more we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay soon!Sincerely,Hotel Manager

10/10 Excellent

Krzysztof

Traveled with partner
Very nice hotel to stay
Stayed 7 nights in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Krzysztof,Thank you for your kind words and for choosing to stay at our hotel. We are thrilled to hear that you had a very nice experience during your visit. Your satisfaction is our top priority, and we are delighted that our hotel met your expectations. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm Regards,Hotel Manager

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, convenient to other venues SoFi, YouTube Theater, Downtown Manhattan Beach
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Norma,Thank you for your kind review. We're pleased to know that our hotel's location was convenient for your visit, allowing easy access to SoFi, YouTube Theater, and the attractions of Downtown Manhattan Beach. We hope our prime location added value to your stay, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely,Hotel Manager

6/10 Okay

Douglas

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Douglas,Thank you for sharing your rating and experience with us. Your feedback is important, and we're grateful for your insights. If there were specific areas that fell short of your expectations, we'd greatly value any additional details to help us improve. Our goal is to provide every guest with a memorable stay, and we hope to have another opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Charnae

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Charnae,We're glad to hear that you had a nice experience! If you have any additional feedback or if there's anything specific you liked about your stay that you'd like to highlight, please don't hesitate to share. We always aim to provide our guests with the best possible experience, and your comments are greatly appreciated.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thank you for taking the time to provide us with your feedback and rating. We appreciate your honesty and value your input as it helps us identify areas for improvement. We apologize if we fell short of your expectations during your stay. We will use your feedback to address any issues and make necessary improvements to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Hotel Manager

8/10 Good

Robert A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Robert A,Thank you for your rating. We appreciate your feedback and the score of 8 stars. If there are specific areas where we can improve to earn a perfect 10 on your next visit, please feel free to share your suggestions. We look forward to welcoming you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Stay here! Free bkfst & parking
Looking for a decent place to stay during a layover that wouldn't break the bank was not easy. Many similarly priced hotels had terrible reviews. This one had great reviews and did not disappoint. All the staff were friendly and helpful. The included breakfast was terrific for a small hotel: omelet, sausage, waffles, cereal, bagels etc. The place was clean, quiet and well maintained and driving distance to restaurants. Another plus is the free hotel parking.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Paul,Thank you for your wonderful review! We're delighted to hear that you had a great stay with us. We understand that finding a decent and affordable hotel can be challenging, but we're glad that we exceeded your expectations. Our friendly and helpful staff strive to provide exceptional service to all our guests. It's fantastic that you enjoyed our breakfast selection, and we're glad it met your expectations. Cleanliness and a peaceful environment are crucial to us, and we're pleased that you found our hotel to be well-maintained, clean, and quiet. We're also happy that our convenient location allowed you easy access to nearby restaurants. Lastly, we're glad our complimentary parking added value to your stay. We appreciate your recommendation and hope to welcome you back for another enjoyable visit in the future!Sincerely,Hotel Manager