Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Mick from Sydney

Lovely spot just disappointing staff.

Posted Apr 10, 2014
Pros: Loved window shopping around the exclusive boutiques and watching people.
Cons: Service
Location: Wasn't around for long enough really. Hired a car and saw the sights.
Staff where the only disappointment. The receptions desk in particular. Could barely be bothered to help.
5 out of 5
Recommended
for Couples
by Kathryn from Oakland

prime location

Posted Jan 2, 2014 on Hotels.com
This has always been my favorite hotel in Beverly Hills and it's easy to see why. It's beautiful and grand, but my favorite part of this stay was the customer service. The first room we went to was clearly already occupied by another party; there was an empty bottle of liquor on the cabinet and a note front he hotel addressed to someone else. When we notified the front desk of the mistake, they were extremely apologetic and a manager greeted us with sincere apologies and upgraded us to a beautiful suite looking over Rodeo Drive. The manager walked with us to our new room and made sure we were happy. We also received a call in the morning to check on us and apologize again for the mix-up. Mistakes can happen. That's life. But customer service really shines through in how that mistake is handled. Then hotel staff demonstrated the utmost professionalism and courtesy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2013
Cons: new TV's
5 out of 5
Recommended
for Everyone
by mohammad

Posted Dec 24, 2013
Pros: Comforting, large rooms, good service, friendly and helpful staff.
Location: good location, nice food and restaurants near by on beverly drive.
3 out of 5
Recommended
for Everyone
by Dr KBS from San Diego

Convenient hotel for shopping

Posted Dec 23, 2013
Apart from being woken up by random people ringing our door bell during the middle of night, waking children and us up, it was a pleasant hotel to stay.
5 out of 5
Recommended
for Everyone
by David from Novi, MI

Top Shelf Hotel

Posted Nov 4, 2013
You get treated like royalty here. Highly Recommended
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely wonderful

Posted Oct 21, 2013
We stayed here with our 3.5 year old and wow, what a fantastic experience. The staff were wonderful with our requests - I can't thank them enough.
3 out of 5
Recommended
for Everyone
by A verified traveler

Car watching

Posted Oct 20, 2013
If you like to look at what's new in the car world , this is the place to be from rolls to Lamborghini they just keep coming its like a carousel of cars get a room that overlooks the valet stand you will love it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2013
Pros: We loved everything about it. The location was great. The receptionist Julie gave us a great room. She took us to our room. The room was gorgeous. The
Cons: Everything was great. We loved it The best hotel I have ever stayed in.
Location: Great restaurants and great shopping near by.
5 out of 5
Recommended
for Everyone
by hammoudah from saudi arabia

good staff i paid to the hotel for up-grade

Posted Oct 6, 2013
Pros: location is excellent
Cons: price to be looked at serious customers may get up-grade.
Location: i loved the location.
i paid for up-grade to a suit and had good service.