Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews of Chamberlain West Hollywood

4 out of 5
Chamberlain West Hollywood
1000 Westmount Dr, West Hollywood, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1009 reviews" "
Rating 8 - Good. 284 out of 1009 reviews" "
Rating 6 - Okay. 79 out of 1009 reviews" "
Rating 4 - Poor. 62 out of 1009 reviews" "
Rating 2 - Terrible. 43 out of 1009 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

roya

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location and a lovely boutique hotel
Stayed 3 nights in Mar 2024
Response from the Chamberlain Team on Mar 16, 2024
Thank you Roya,We hope to see you again in the near future!

8/10 Good

Vinay

Stayed 2 nights in Mar 2024
Response from the Chamberlain Team on Mar 28, 2024
Thank you for your feedback!

10/10 Excellent

Frederick, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the neighborhood. Received a complimentary upgrade to deluxe king upon arrival. Comfortable and quiet in a gem of a community.
Stayed 1 night in Feb 2024
Response from Claudia P on Mar 5, 2024
Greetings Frederic,Thank you for the 5 out of 5 review. Hope to see you in the near future.

10/10 Excellent

Christopher

Stayed 4 nights in Feb 2024
Response from Chamberlain Team on Mar 23, 2024
Thank you!

10/10 Excellent

Victoria, Las Vegas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! It is quiet and unique
Stayed 1 night in Feb 2024
Response from the Chamberlain Team on Mar 1, 2024
Thank you Victoria,We hope to see you again soon!

10/10 Excellent

Toshiro, Laguna Niguel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at your hotel.
Stayed 3 nights in Feb 2024
Response from the Chamberlain Team on Feb 25, 2024
Thank you for your feedback Toshiro, we hope to see you in the near future.

10/10 Excellent

Latoya, Chicago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and the people were wonderful
Stayed 2 nights in Feb 2024
Response from Claudia P on Feb 24, 2024
Hello Latoya!Thank you for your valuable feedback! We hope to see you in the near future.

10/10 Excellent

John

Stayed 3 nights in Feb 2024
Response from the Chamberlain Team on Mar 23, 2024
Thank you John!

10/10 Excellent

Gary, Charles Town

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Claudia P on Feb 24, 2024
Hello Gary!Thank you for the 5 out 5 rating! We hope to see you in the near future.

6/10 Okay

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from the Chamberlain Team on Mar 23, 2024
Thank you Christina,Please feel free to reach out to us as we would like to hear your valuable feedback. We always look for areas of improvement.

10/10 Excellent

Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot to do around this area
Stayed 2 nights in Feb 2024
Response from Claudia P on Feb 13, 2024
Hello Francisco!Thank you for your feedback! We hope to have you back in the near future.

10/10 Excellent

Alton

Stayed 2 nights in Feb 2024
Response from the Chamberlain Team on Mar 23, 2024
thank you for your review!

10/10 Excellent

Sherrie

Stayed 5 nights in Jan 2024
Response from the Chamberlain Team on Feb 9, 2024
Thank you for your feedback Sherrie

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around but the parking is very expensive at $60 per night. I realize this is the standard for hotels in that area, now, but it’s shamefully expensive.
Response from the Chamberlain Team on Feb 9, 2024
Thank you for staying with us Joanne

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, the hotel is nicer then in the pictures. Incredibly nice rooms, with an amazing rooftop bar and pool overlooking LA. Would highly recommend
Stayed 3 nights in Jan 2024
Response from the Chamberlain Team on Feb 9, 2024
Thank you for your feedback Gabriel! We hope to have you back in the near future.

10/10 Excellent

Alma, Burlingame

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Dec 2023
Response from the Chamberlain Team on Feb 9, 2024
Thank you for your rating Alma

6/10 Okay

Sarah

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from the Chamberlain Team on Feb 9, 2024
Thank you for your review Sarah. Please feel free to reach out to us regarding your concerns, any general feedback is appreciated. We always look for areas of improvement.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities
Cute boutique hotel... I felt like we stumbled on a hidden gem. Fun area... will definitely be coming back for a staycation when it's warmer. Staff is top notch.. that's what made the stay for me.
Stayed 1 night in Jan 2024
Response from the Chamberlain Team on Feb 9, 2024
Thank you Christina,We are glad to hear you found our little secluded location and hope to have you back sometime!

10/10 Excellent

AL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite big and they gave us a free upgrade. Everything was clean and tidy very comfortable. The charge for parking is excessive at $65 a night will rethink our stay there next time.
Stayed 3 nights in Dec 2023
Response from the Chamberlain Team on Feb 9, 2024
Hi Al,Thank you for your feedback! I am glad you like our clean hotel and that you were able to get a complimentary upgrade! It's one of our biggest perks when available. We thank you for staying with us!

6/10 Okay

Terrence, Chicago

Traveled with family
Liked: Cleanliness, staff & service
Didn't like restaurant or room service was not available.
Stayed 5 nights in Dec 2023
Response from the Chamberlain Team on Feb 9, 2024
Greetings Terrence,We thank you for choosing the Chamberlain for your recent trip to West Hollywood. I want to sincerely apologize that the restaurant was not available during your stay. We did need to do some last minute repairs that had us close down immediately. I am glad to say it is open once again! We hope you can give us another try sometime

10/10 Excellent

Swathi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Dec 2023
Response from Chamberlain Team on Feb 9, 2024
Thank you for your feedback

8/10 Good

Chi Fai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Chamberlain Team on Dec 27, 2023
Hello Chi!Thank you for the 8 out 10 review.

6/10 Okay

Daniel

Traveled with family
Liked: Staff & service, property conditions & facilities
Good I felt the rooms were very nicely equipped. very large, great beds, linens, bathroom etc. The staff were very gracious and helpful right from check in to valet. Not so Good I was not satisfied that for four nights our room had no maid service, which we were not aware of upon booking. yes we could call down for towels, but it was inconvenient and had to put our own trash. It would have been great to even have a refresh half way through our stay. The charge for parking seemed outrageous. $65 per night! That alone may prevent me from staying here again and an urban amenities fee of $33? for what exactly did this include. I've stayed in WEHO many times and not once did I encounter these outrageous fees. Loved the staff, loved the room but probably won't stay there again, there are many other options.
Stayed 4 nights in Dec 2023
Response from The Chamberlain Team on Dec 27, 2023
Greetings Daniel,Thank you for your feedback. We are sorry that their was an inconvenience during your stay. On another hand, we are very delighted to hear that our staff was able to make your stay better!

10/10 Excellent

Liza

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!! Good room service, very clean
Stayed 1 night in Dec 2023
Response from Claudia P on Dec 27, 2023
Greetings Liza! Thank you for your valuable feedback! We hope to see you in the near future

8/10 Good

Yaryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell in room was bad
Stayed 7 nights in Dec 2023
Response from The Chamberlain Team on Dec 27, 2023
Greetings Yaryna, Thank you for your feedback. We are sorry that there was an inconvenience during your stay we will have house keeping check for the smell.

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Claudia P on Feb 13, 2024
Hello Alison!Thank you for your feedback! We hope to have you back in the near future.

10/10 Excellent

Lex

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and cozy room. Location of the hotel is great and many walkable restaurants and dispensaries. Staff was nice and the rooftop is breathtaking. Only down side that the pool was not heated as listed on the website.
Stayed 3 nights in Dec 2023
Response from Claudia P on Dec 27, 2023
Hello Lex! Thank you for your valuable feedback! We hope to see you in the near future

10/10 Excellent

Kierston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay!😁
Stayed 2 nights in Dec 2023
Response from Claudia P on Dec 27, 2023
Greetings Kierston! Thank you for your valuable feedback! We hope to see you in the near future

10/10 Excellent

Devi Mustika

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 2 nights in Nov 2023
Response from Claudia P on Dec 27, 2023
Hello Devi!Thank you for the 5 out of 5 Review Greetings Steven! We hope to see you in the near future

10/10 Excellent

Hillary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Claudia P on Dec 1, 2023
Greetings Hillary! Thank you for your valuable feedback! We hope to see you in the near future

10/10 Excellent

Steven

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with beautiful comfortable rooms and super convenient location.
Stayed 2 nights in Nov 2023
Response from Claudia P on Dec 1, 2023
Greetings Steven! Thank you for your valuable feedback! We hope to see you in the near future

6/10 Okay

Christine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from the Chamberlain Team on Nov 26, 2023
Hi Christine,Thank you for your feedback, please feel free to reach out to the hotel for any comments or concerns regarding your stay. We always look for areas of improvement. We thank you for staying with us and look forward to hearing from you!

8/10 Good

justine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room excellent service and great location Food very over priced Wouldn’t eat or drink at the hotel
Stayed 3 nights in Nov 2023
Response from the Chamberlain Team on Nov 26, 2023
Thank you for your feedback Justine!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Chamberlain Team on Nov 26, 2023
Thank you Molly!

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean but in need of some touch-up painting.
Stayed 4 nights in Nov 2023
Response from the Chamberlain Team on Nov 26, 2023
Thank you for your feedback Daniel, we have alerted our Engineering staff to look into this. We always welcome comments and concerns as a chance of improvement. We thank you for staying with us.

10/10 Excellent

Maritess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chamberlain Team on Nov 26, 2023
Thank you Maritess!

10/10 Excellent

Donald, Santa Fe

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great! a very charming hotel, valet parking is very expensive but everything else was fine
Stayed 1 night in Nov 2023
Response from the Chamberlain Team on Nov 28, 2023
Greetings Donald!Thank you for the great review.

10/10 Excellent

Rene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love/and shower
I LOVE your hotel!! The staff was impeccable! And very friendly! The room amazing and probably the best rest I have had in a long time between business. The only note I would give the General Manager, is the shower. Love the shower BUT the doors you have installed allow a lot of water to flow out onto the tile floor in the bathroom. I had to use like the mat, three towels to stop the water from coming out and the towels were soaked. Just be careful because if anyone slips on that tile floor you could be held accountable, and your hotel is to amazing for this to happen. Just a friendly note! Other than that, I will so be back and hopefully there will be a robe in the room too ;-) Love your hotel!!!
Stayed 1 night in Nov 2023
Response from Claudia P on Nov 15, 2023
Greetings Rene, Thank you for your feedback. We are sorry that their was an inconvenience during your stay. On another hand, we are very delighted to hear that our staff was able to make your stay better!

2/10 Terrible

Natalie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most God awful experience ive ever had a hotel.
Stayed 3 nights in Nov 2023
Response from the Chamberlain Team on Nov 13, 2023
Hi Natalie,We thank you for your feedback as we always look for areas of improvement. We apologize for any bad encounter you may have had. If you can please contact us to further discuss this reservation, as our system is showing that you did not stay with us. It would be greatly appreciated, I hope to hear from you soon.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice welcome. Beautiful rooms.
Stayed 1 night in Nov 2023
Response from the Chamberlain Team on Nov 13, 2023
Hi Ann,We are glad to hear you had a good welcome from our team and are glad you enjoyed your suite! We hope to see you again soon!

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Sunset Strip and several venues and restaurants. The staff at the hotel restaurant was so kind and friendly. The rooms are quite large and tastefully decorated. Only downside was thin walls and hearing all the neighboring room activity. Definitely would recommend!
Stayed 1 night in Oct 2023
Response from Claudia P on Nov 2, 2023
Greetings Tracey! Thank you for your valuable feedback! We hope to see you in the near future

2/10 Terrible

Rajdeep

Stayed 4 nights in Oct 2023
Response from the Chamberlain Team on Nov 4, 2023
Hi Rajdeep,Thank you for your feedback. If you have a moment, we would like to hear about your experience. Please feel free to reach out the hotel directly.

10/10 Excellent

LaTria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Claudia P on Nov 2, 2023
Hi La Tria, Thank you for your valuable feedback! We hope to see you in the near future

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how close it was to the Main Street but also how isolated it was, staff was nice, and had eveyrhting we needed, made our stay very jice
Response from Chamberlain Team on Oct 30, 2023
Hi Sophia, Thank you for your valuable feedback! We hope to see you in the near future

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great location friendly proffesional and helpful staff. This was our second stay at the Chaimberlain. We love West Hollywood it is a great location with good food and bars nearby.
Stayed 3 nights in Oct 2023
Response from Your Chamberlain family on Oct 30, 2023
Thank you Paul, we hope to see you again sometime.

10/10 Excellent

Ankit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and in a good location close to a lot of tourist spots
Stayed 4 nights in Oct 2023
Response from the Chamberlain Team on Oct 26, 2023
Thank you for your feedback Ankit! We hope to see you again sometime.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Claudia P on Nov 2, 2023
Hello David!Thank you for your valuable feedback! We hope to see you in the near future

10/10 Excellent

Devik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super chill hotel with very friendly people, close to everything. Amazing view from the rooftop pool deck of downtown Los Angeles
Stayed 2 nights in Oct 2023
Response from The Chamberlain Team on Oct 24, 2023
Hello Devik,Thank you for the 5 out of 5 review

10/10 Excellent

Sally

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here when I come to town!
Stayed 4 nights in Oct 2023
Response from the Chamberlain Team on Oct 14, 2023
Thank you Sally! We appreciate the loyal family! See you again soon!

6/10 Okay

Bruce, Westerville

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Just average.
Stayed 3 nights in Oct 2023
Response from the Chamberlain Team on Oct 14, 2023
Hi Bruce,Thank you for your feedback. If you can give us a little more detail it would be greatly appreciated as we always welcome questions and concerns. Hope to hear from you soon.