Ratings based on 129 Verified Reviews
They paid and stayed. We double-checked. 4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Everyone
for Everyone
by A verified traveler
Friendly & Courteous
Posted Jan 3, 2013
Location: Location was not in the most nicest of neighborhoods & outside of the hotel wasn't inviting. But once you get inside, all of those feelings go away.
They were in the middle of renovations (front lobby) but we got a room that was seemed renovated fairly recent. Staff was courteous and friendly. Complimentary breakfast was amazing. The staff member assigned for breakfast was replenishing items every 5 minutes and keeping the place clean.
Recommended
by A verified traveler
Posted Jan 19, 2013 on Hotels.com
We arrived late and were put in a room that was not made up. The room they changed us to, and where our friends were located, was over a very noisy vent from the laundry and made it difficult to sleep. People should be put in these rooms as a last resort, and then a price concession should be made.
Recommended
for PersonalEvent
for PersonalEvent
by A verified traveler
Posted Jan 9, 2013 on Hotels.com
Recommended
for PersonalEvent
for PersonalEvent
by A verified traveler
Posted Jan 14, 2013 on Hotels.com
Recommended
for GetawayWithFriends
for GetawayWithFriends
by Michelle
pleasantly surprised!
Posted Jan 31, 2013 on Hotels.com
My friend and I went to Long Beach for an International Hairshow at the convention center. I wasn't expecting for a 5 star hotel, however the neighbor was fine and we felt safe, and it wasn't that far from the convention center. We both taught our room was quite clean. I did know that they offered a free breakfast...we were very pleasantly surprised that they had waffles! Not frozen waffles, but Fresh waffles! We made them ourselves, which was fun! They also had real butter, eggs, sausage and of course cereal, and danish. We only stayed one night, but we will stay there again next year for the Hairshow!
Recommended
for PersonalEvent
for PersonalEvent
by jill
Posted Jan 25, 2013 on Hotels.com
We had a downstairs room and we could hear every movement from the room upstairs. I had just had surgery and was recovrring but could not get any sleep due to the noise upstairs and it also sounded like the lobby was having a party. The staff was very friendly and accommodating.
Recommended
for Everyone
for Everyone
by Linda from Santa Ana, CA, USA
Great hotel with family
Posted Jan 24, 2012
Cons: The price is a little to high
Location: Great location to restaurant and stores
I really like this hotel, the location and the overall is great. The staff are very helpful and friendly.
Recommended
by A verified traveler
Posted Jan 3, 2012 on Hotels.com
Recommended
for PersonalEvent
for PersonalEvent
by Linda
Clean rooms
Posted Jan 15, 2012 on Hotels.com
My friend and I stayed here while attending a women's event at the long beach convention center. Hotel was clean. Front office gentlemen for check in/out pleasant. Surrounding area was in an undesirable area. Was a little nervous at night when returning to hotel as we were 2 women alone. We had no problems but definitely would not recommend anyone walking in the area. As long as you have a car, as we did, we were fine. Lots of fast food places to get food or room had fridge and microwave. We checked in around 3pm and were checked out at 6am. Would not stay again only due to neighborhood but hotel itself I have no complaints about
Recommended
for GetawayWithFriends
for GetawayWithFriends
by Rose
Posted Jan 12, 2012 on Hotels.com
Big rooms, great customer service.