Ratings based on 938 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bethesda md

Convenient location

Posted Dec 31, 2014
It served the purpose and located close to major highway.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, TX

Courtyard Pasadena

Posted Dec 30, 2014
Hotel is convient and well located. Everything was great but the beds are a littl hard.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Overwhelming at first but a very nice room.

Posted Dec 29, 2014
Pros: The room was immaculate: comfortable bed, cozy small sofa, great shower, everything we could have hoped for.
Cons: Signage for the elevators is poor. Once we navigated the hallways we ended up helping other lost guests.
Location: Great location, parking is easy.
Arriving late and on an empty stomach I was not prepared for the difficulty involved in finding our room. This is a very large hotel with oddly placed elevators. However once we settled in our room was an oasis of comfort.
2 out of 5
by A verified travelerfrom jakarta indonesia

Terrible housekeeping personnel

Posted Dec 28, 2014
The worst experience ever with a housekeeping staff that neither had a pleasant attitude nor did a proper job. This person really turned upside down the good first nite sleep of after our 12 hour intl flight. I wonder why Marriot mgmt hired that kind of people just to tarnish their good image, wasnt there any screening at all?
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Barbara

Well Located Near Old Town

Posted Dec 26, 2014
We have used this many times when visiting family and it works well for us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2014
a very nice hotel. stayed there for one night in a 2 queen bed room. the room is very clean. staffs are all very friendly.
4 out of 5
Recommended
for Families
by A verified travelerfrom San Jose, CA

Posted Dec 26, 2014
Pros: close to Universal city
Cons: free parking and more shampoo/conditioner would be nice
Location: the location is right in the downtown area. easy drive to universal city.
The hotel is in good condition, right at Pasadena downtown area. easy walk to main streets.The free WiFi is a plus. however, $15/day self parking is a bit too much. The double queen bed room is very comfortable and roomy. the closet and bathroom area is kind of cramped.
3 out of 5
Recommended
for Everyone
by A verified traveler

Book it if the price is right.

Posted Dec 25, 2014
Pros: It's very close to old Pasadena, so convenience is the selling point of this hotel.
Cons: AC system in the room. Shower and bathroom is a bit dated.
Nice staff. Hotel lobby is under remodeling right now it's a bit mess. Room is ok, not as clean as I wish it t be. AC system in the room is very old and broken, so it kept blowing a cool air in the cold night.... Need major update. Don't worth paying full price...
Comment from Hotel Management
Dec 27, 2014 by Stephen Blaine, Hotel Management
Thanks so much for sharing your experience. So sorry if you were at all affected by the upgrade of our lobby tile. It has now been completed. Full guest room and bathroom renovations took place this year and were completed in May of this year. We will check out that noisy AC unit for possible maintenance issues. Thanks again for staying and glad you did enjoy both our staff and excellent location. Hope to see you back again when travel plans allow. Until then, happy holidays and safe travels.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Olympia, WA

Warm welcome, grAeat value

Posted Dec 25, 2014
We've spent the last two Christmases here. Love the location and hospitality; appreciate the ample illumination, power outlets, and towels. The only downside is the small, poorly designed, single-sink dressing area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2014
Very nice up dated rooms excellent location, plenty of eateries, and shopping venues in walking distance of the hotel...