Ratings based on 346 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Crowne Plaza Beverly Hills

Posted Oct 9, 2014
Great location! Waiters at the hotel restaurant not to friendly. The hotel needs an General Renovation!! Now!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Crowne experience

Posted Sep 29, 2014
Pros: Beds are comfortable
Cons: Paint job to the room, new carpet and new drapes, it needs a bit of a face-lift
Location: Location is great, in the centre of Beverly Hills and Rodeo drive, great restaurants and shopping all around.
The hotel is in a GREAT location and that is why we stay there all the time. The beds are really comfy , nice linens and great flat screen tv although we are never there to watch it. Overall though the rooms need a little TLC, new paint job and carpet would make a great overhaul. Otherwise its a good hotel to stay at while in LA.
Comment from Hotel Management
Oct 7, 2014 by Brian, Hotel Management
Dear Sherri, I would like to thank you for your recent stay and for your kind comments on this website. We looking forward to welcoming you back to Beverly Hills again soon. At your service, Brian Keys General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice for an older hotel

Posted Sep 27, 2014
Pros: Staff and location.
Cons: The place has been kept up nicely, but might benefit from some renovation in the rooms.
Location: Rodeo Drive is within walking distance. Great restaurants and places to eat, including Sprinkles cupcakes and ice cream -- a must-visit!
You can see signs of the hotel being older - patches in the bathroom, visible repairs. But very clean, and pleasant otherwise. The staff was the best part of our stay. Every single one was friendly and helpful.
Comment from Hotel Management
Oct 7, 2014 by Brian, Hotel Management
Dear Valued Traveler, I would like to thank you for your recent stay and for your kind comments on this website. We looking forward to welcoming you back to Beverly Hills again soon. At your service, Brian Keys General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice Hotel

Posted Sep 24, 2014
Pros: Nice size rooms
Location: Walking distance to Rodeo Drive
Great hotel with nice staff. Our hotel room was very spacious and worked well
Comment from Hotel Management
Oct 7, 2014 by Brian, Hotel Management
Dear embuzz, I would like to thank you for your recent stay and for your kind comments on this website. We looking forward to welcoming you back to Beverly Hills again soon. At your service, Brian Keys General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San francisco CA

Nice

Posted Sep 23, 2014
Awesome !! the hotel is in good condition, very close to everything, I found a pleasant experience in every aspect. the price is very affordable
Comment from Hotel Management
Oct 7, 2014 by Brian, Hotel Management
Dear Traveler, We appreaciate you recent stay and comments. We think you are awesome too and hope you come back soon. Regards, Brian Keys General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Conventiently close to down town

Posted Sep 20, 2014
Spend one night and was looking for a nice, comfy, clean and simple room. The tiles in the shower were very dirty :(
Comment from Hotel Management
Sep 23, 2014 by Brian, Hotel Management
Dear Valued Guest, Thank you for your recent stay and comments on this website. Our goal is to be the cleanest and friendliest hotel in Beverly Hills so I apologize for the dirty tiles in your shower. I will share your comments with our housekeeping team and will improve. We hope you give us another opportunity in the future. Regards, Brian Keys General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockton, CA

Hotel Staff

Posted Sep 19, 2014
Pros: Everything else was very high quality and comfortable
Cons: Better training staff in case of an emergency
Location: I felt very safe at this hotel which was a big concern.
Not unpleasant but we unfortunately had a fire alarm pulled while we were sleeping. It is understandable that happens, but i did not feel that the staff was a presence during what "felt" like an emergency. We stood outside the front doors until the fire department arrived, and left, and did not feel like any staff was in charge and truly had no contact with staff whatsoever. It wasn't until after the fire department gave the okay and then everyone began to file into the hotel again that I went to the desk to pay for water when the staff said there would be no charge. It just didn't feel like anyone was in charge and as if it was up to ourselves to take care of a scary situation. I am very grateful that it wasn't a real emergency but I feel your staff should be trained a bit better.
Comment from Hotel Management
Sep 23, 2014 by Brian, Hotel Management
Dear Yvonne, Thank you for your recent stay and for your 4 star review on this website. Unfortunately during your stay we had someone pull the fire alarm pull station. We have reviewed our reaction time and response and have retrained all associates. We practice our fire evacuation 2 times a year and have our entire team sign off. I appreciate your input and have shared with our security team as well as the third shift group. At your service, Brian Keys General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from MI

Just okay

Posted Sep 15, 2014
For the price it's nothing that great. Room was clean so that's a plus.
Comment from Hotel Management
Sep 18, 2014 by Brian, Hotel Management
Dear Andrea, Thank you for your recent stay and your comments on this website. While just okay is fine for some hotels we hold ourselves to a higher standard and apologize that we did not exceed your expectations. Please come back and visit so we may earn some additional stars. Regards, Brian Keys General Manager
2 out of 5
by A verified traveler

You pay for what you get = nothing

Posted Sep 2, 2014
Pros: Nothing except for the location is "decent"
Cons: EVERYTHING
Location: didn't stay long enough but visited friends at the Beverly Hilton which was amazing
small bathrooms with faucets that are on the side of the sink and not directly in the middle. plain white decor slow elevators and just overall blandness about the place would not stay here again.
Comment from Hotel Management
Sep 8, 2014 by Brian, Hotel Management
We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website. Our goal is to be the cleanest and friendliest hotel in Beverly Hills. We are constantly working on the condition of our property and have had many upgrades. We will continue to focus on our condition and appreciate your comments. It is my hope that is you return to the Beverly Hills area you will give us a second chance. Regards, Brian Keys General Manager
1 out of 5
by A verified traveler from nevada

Not good

Posted Sep 2, 2014
Older hotel not good its spencer and ugly I did liket
Comment from Hotel Management
Sep 8, 2014 by Brian, Hotel Management
Dear Ricardo, We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website. Our goal is to be the cleanest and friendliest hotel in Beverly Hills We are constantly working on the condition of our property and have had many upgrades. We will continue to focus on our condition and appreciate your comments. It is my hope that is you return to the Beverly Hills area you will give us a second chance. Regards, Brian Keys General Manager