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Reviews of Glendale Express Hotel Los Angeles

3 out of 5
Glendale Express Hotel Los Angeles
450 West Pioneer Drive, Glendale, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 986 out of 2290 reviews" "
Rating 8 - Good. 618 out of 2290 reviews" "
Rating 6 - Okay. 348 out of 2290 reviews" "
Rating 4 - Poor. 162 out of 2290 reviews" "
Rating 2 - Terrible. 176 out of 2290 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jenri Alejandro

Traveled with family
Friendly staff.
Stayed 1 night in Apr 2024
Response from Lala on Apr 23, 2024
Thank you for your review. We're glad to hear you found our staff friendly. Your feedback helps us improve.

2/10 Terrible

Jose Alfredo

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lala on Apr 23, 2024
Thank you for the perfect rating! We're delighted you enjoyed your stay.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lala on Apr 23, 2024
Thank you for the perfect rating! We're delighted you enjoyed your stay.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Lala on Apr 23, 2024
Thank you for the perfect rating! We're delighted you enjoyed your stay.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel. Nice music in the lobby and nice staff. Bed is very nice and comfortable.
Stayed 1 night in Apr 2024
Response from The Glendale Express Team on Apr 20, 2024
Hi Christine,Wow thank you for leaving us a 5 out of 5 review! We appreciate your feedback and hope to welcome you back with us in the future!

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
did not like how you use you phone to have tv . not all people grow up or know how this techknowledge works . so we had no tv
Stayed 2 nights in Apr 2024
Response from The Glendale Express Team on Apr 21, 2024
Hi Richard,Thank you for leaving us a review on your stay with us. We apologize for any inconvenience caused by our TV system. We'll work on improving accessibility for all guests. We hope to get a chance to serve you better next time.

10/10 Excellent

Fabiola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Glendale Express Hotel on Apr 19, 2024
Fabiola, Thank you for taking the time to leave a review. We hope to welcome you back in the near future.Kind regards

10/10 Excellent

Cecil, Texas

Liked: Cleanliness, staff & service, amenities
The rooms are definitely dated but they were clean, spacious and quiet. The hotel needs a little TLC here and there but it’s appealing quirkiness, clever design touches, great location and convenient parking help this optically challenged duckling rise above budget crowd!
Stayed 3 nights in Apr 2024
Response from The Glendale Express Team on Apr 18, 2024
Hi Cecil,Thank you for taking the time to leave us a review on your stay. We appreciate your feedback and hope to welcome you back with us in the future!

6/10 Okay

SRINIVAS MURTHY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Microwave in the room would have been good. I asked for bath towels which was not delivered
Stayed 2 nights in Apr 2024
Response from The Glendale Express Team on Apr 17, 2024
Hi Srinivas,Thank you for leaving us a review on your recent stay here with us. We provide a microwave in the lobby for our overnight guests. We will be addressing the towel issue promptly to enhance our guests' experience. Thank you for bringing it to our attention.

6/10 Okay

Hitoshi

Traveled with family
Convenient area
Stayed 1 night in Apr 2024
Response from The Glendale Express Team on Apr 17, 2024
Hi Hitoshi,Thank you for taking the time to leave us a review on you stay and experience her with us we appreciate your feedback and hope to welcome you back with us in the future!

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was fine, but conditions of the room and property in general were deteriorated, not as shown in the pictures.
Stayed 1 night in Apr 2024
Response from Glendale Express Hotel on Apr 17, 2024
Adrian,Thank you for taking the time and leave a review. We value your feedback and use it to better our guest experience. We hope to welcome you back in the near future.Thank you

4/10 Poor

Edwin

Traveled with family
Disliked: Staff & service, property conditions & facilities
Pay for parking slow check in. Noisy
Stayed 1 night in Apr 2024
Response from Glendale Express Hotel on Apr 17, 2024
Edwin, Thank you for leaving a review. We value your feedback. We hope you can give us another chance to better serve you.Kind regards

2/10 Terrible

Nubar

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old and dirty.
Stayed 1 night in Apr 2024
Response from Glendale Express Hotel on Apr 17, 2024
Nubar, We are sorry to hear your stay did not go as expected. We hope you can give us a second chance to better serve you.Thank you

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First very old facility Next no television available Third very noisy ac Fourth very hard beds
Stayed 2 nights in Apr 2024
Response from The Glendale Express Team on Apr 14, 2024
Hi Paul,Thank you for leaving us a review on your recent stay with us. We appreciate your feedback. We apologize for the inconvenience you encountered during your stay here with us. That is definitely not the experience we like to deliver to our guests. We hope to have a chance to serve you better in the future!

8/10 Good

Xuemin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
That’s ok
Stayed 3 nights in Apr 2024
Response from The Glendale Express Team on Apr 13, 2024
Hi Xuemin,Thank you for taking the time to leave us a review on your recent stay with us. We appreciate your feedback and hope to welcome you back with us in the future!

2/10 Terrible

Julia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got hurt and they weren't concerned enough to send me to the hospital. They only have junk for for breakfast...I couldn't eat anything because of the high amounts of sugar in everything. I am diabetic. I would have gone to the hospital but I didn't have any money to pay for it.
Stayed 1 night in Apr 2024
Response from Lala on Apr 13, 2024
We're deeply sorry to hear about your experience. Your safety and well-being are our top priorities, and we apologize for any oversight in addressing your concerns. We'll review our protocols to ensure better assistance in the future.

10/10 Excellent

madison

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Glendale Express Hotel on Apr 13, 2024
Madison, Thank you for your review. We hope to welcome you back in the near future.Thank you

8/10 Good

Xiaolan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the freeway, convenient to go anywhere, and not too noisy. There is a swimming pool, which is free for guests. My daughter loves swimming, so she was very excited when she saw the swimming pool. The exhaust fan in the shower room is not working. This is my least favorite. Since I rarely stay in the room, I didn't call for maintenance.
Stayed 2 nights in Apr 2024
Response from The Glendale Express Team on Apr 11, 2024
Hi Xiaolan,Thank you for taking the time to leave us a review on your stay and experience here with us. We appreciate your feedback and hope to welcome you back in the future!

6/10 Okay

Yuliana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom vent very dirty . Bathroom lighting was broken . Wall papper in room looked bad /dirty.
Stayed 1 night in Apr 2024
Response from The Glendale Express Team on Apr 10, 2024
Hi Yuliana,Thank you for leaving us a review on your recent stay with us. We truly value your feedback and hope to get a chance to better serve you in the future!

4/10 Poor

Kelly

Traveled with partner
Disliked: Amenities, property conditions & facilities
If you’re trying to stay here for a romantic getaway, skip it. If you’re here for a birthday bash celebration, skip it. If you’re here to save as much money on a hotel for a night, it’ll do. The hotel looks better from the other side than the inside of the rooms. Just walking to our hotel room seemed scary and concerning. The hotel is like half done half not? It’s very odd that it isn’t up to an average standard at least. The room inside was the basic of the basics. Nothing nice or glamorous. The wallpaper is peeling almost everywhere and the decor is sad. The carpet had burn marks in it when we got there. The room was a nonsmoking room but somehow smelled of cigarettes and weed. The towel had hair on it as well. Overall, it isn’t as nice as it appears on the pictures listed. I’m bummed that I felt this way walking inside and seeing/smelling this after a long day. Staff was nice and helpful. But overall, skip it if I were you.
Stayed 1 night in Apr 2024
Response from The Glendale Express Team on Apr 10, 2024
Hi Kelly,Thank you for leaving us a review on your recent stay with us. We appreciate your feedback and apologize for not meeting your expectations.

8/10 Good

Monica

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from The Glendale Express Team on Apr 10, 2024
Hi Monica,Thank you for taking the time to leave us a review. We appreciate your feedback and hope to welcome you back!

8/10 Good

Jasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved my stay. The hotel rooms looked more dated on the inside but it was very clean! I will for sure be back!
Stayed 1 night in Apr 2024
Response from The Glendale Express Team on Apr 10, 2024
Hi Jasmin,Thank you for leaving us a review on your stay here with us we appreciate your feedback and hope to welcome you back with us in the future!

6/10 Okay

Alicia

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There was no parking and the room wasn’t that nice.
Stayed 1 night in Mar 2024
Response from Glendale Express Team on Apr 6, 2024
Hello Alicia,Thank you for sharing your feedback, sorry you couldn't find parking space, but we do have three parking lots to park for future reference. Once again we do apologies for not meeting your expectations, but we hope you come visit again for a better experience.Kind Regards,

10/10 Excellent

Lelia, Reno

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely and we had a great stay. The staff was amazing and our kids definitely enjoyed the pool. Only issue we had was the people in the room next to use were smoking weed. We don’t have issues with people smoking week but do have issues when the smoke makes it into our room where we have children. Not the hotel’s fault and they did what they could to deal with the issue. All in all a great play and we look forward to staying there again.
Stayed 4 nights in Apr 2024
Response from Glendale Express Team on Apr 6, 2024
Hello Lelia,Thank you for taking the time to share your experience! Our team is happy to know you treated with great care and hope to see you again next time!Kind Regards

6/10 Okay

Mirla

Traveled with family and small children
Disliked: Property conditions & facilities
Affordable Close to attractions in LA Disliked : old bldg , foul smell in rooms, probably due to it being an bldg Really like the area, therefore hopeful they will invest into remodeling
Stayed 2 nights in Apr 2024
Response from Glendale Express Team on Apr 5, 2024
Hello Mirla,Thank you for your feedback. We hope to see you again next time!Kind Regards,

8/10 Good

jamie

Traveled with family
Liked: Cleanliness, staff & service
Staff very friendly. Rooms were clean. Good location and felt safe. Under renovation.
Stayed 1 night in Mar 2024
Response from Glendale Express Team on Apr 5, 2024
Hello Jamie,Our team is happy you enjoyed your stay! Your feedback is greatly appreciated. We hope to see you again soon!Kind Regards,

2/10 Terrible

Sandra

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a dump and didnt even have the rooms we reserved.
Stayed 1 night in Mar 2024
Response from Glendale Express Team on Apr 5, 2024
Hello Sandra,Thank you for sharing your feedback, your opinion is valued and will work harder next time to gain your trust. We hope to see you again.Kind Regards,

8/10 Good

Alicia Valdez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Universal Studios, clean hotel, friendly staff. Heated pool with jacuzzi was great
Stayed 2 nights in Mar 2024
Response from Glendale Express Hotel on Apr 4, 2024
Alicia, Thank you for taking the time and leaving a review. We are glad to hear you enjoyed our customer service and the Jacuzzi. Thank you

10/10 Excellent

Hanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good for the price. Lots of activities and places to visit close by. Lots of room in the parking lot.
Stayed 1 night in Apr 2024
Response from Glendale Express Hotel on Apr 4, 2024
Hanna, Thank you for taking the time and leaving a review. We are glad to hear you enjoyed your stay. We hope to welcome you back in the near future.Thank you

10/10 Excellent

marco and elizabeth

Liked: Amenities
It was safe
Stayed 1 night in Jan 2024
Response from Glendale Express Hotel on Apr 4, 2024
Marco, We are glad to hear you enjoyed your stay. We hope to welcome you back in the near future.Kind regards

10/10 Excellent

Rafael Marques

Traveled with family
Liked: Cleanliness, staff & service, amenities
Perfect
Stayed 2 nights in Feb 2024
Response from Glendale Express Hotel on Apr 4, 2024
Rafael, Thank you for your review. We hope to welcome you back in the near future.Kind regards

10/10 Excellent

Ovidio

Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the time they have rooms available.
Stayed 1 night in Mar 2024
Response from The Glendale Express Team on Apr 10, 2024
Hi Juan,Thank you for leaving us a review on your stay and experience here with us. We appreciate your feedback and hope to welcome you back with us in the future!

10/10 Excellent

Sergio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and the rooms are very clean.
Stayed 1 night in Mar 2024
Response from The Glendale Express Team on Apr 2, 2024
Hi Sergio,Thank you for leaving us a review on your stay here with us. We appreciate your feedback and hope to welcome you back with us in the future!

10/10 Excellent

sohee

Liked: Cleanliness, staff & service, property conditions & facilities
safe, near high way
Stayed 1 night in Mar 2024
Response from Glendale Express Hotel on Apr 1, 2024
Sohee, Thank you for leaving a review. We are glad to hear you enjoyed your stay and enjoyed our coinvent location.Thank you

8/10 Good

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Glendale Express Team on Apr 2, 2024
Hi Vitaliy,Thank you for taking the time to leave us a review on your stay with us. We appreciate your feedback and hope to welcome you back with us in the future!

10/10 Excellent

Noe, New Castle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people, room was very clean, and the Glendale Gallery is close by
Stayed 1 night in Mar 2024
Response from The Glendale Express Team on Mar 31, 2024
Hi Noe,Thank you for taking the time to leave us a review on your recent stay here with us. We value your feedback and hope to welcome you back in the future!

6/10 Okay

Kyle

Traveled with partner
It was fine
Stayed 1 night in Mar 2024
Response from The Glendale Express Team on Mar 30, 2024
Hi Kyle,Thank you for leaving us a review on your recent stay with us. We appreciate your feedback and hope to welcome you back in the future!

8/10 Good

Huixia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Glendale Express Team on Mar 31, 2024
Hi Huixia,Thank you for leaving us a review on your stay with us. We appreciate your feedback and hope to welcome you back with us in the future.

6/10 Okay

Mansoor

Stayed 1 night in Mar 2024
Response from The Glendale Express Team on Mar 30, 2024
Hi Mansoor,Thank you for leaving us a review on your recent stay with us. We appreciate your feedback and hope to welcome you back with us in the future!

10/10 Excellent

Jairon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Glendale Express Team on Mar 30, 2024
Hi Jairon,Thank you for leaving us a 5 out of 5 review on your stay. We appreciate your feedback and hope to welcome you back with us in the future!

6/10 Okay

Noe

Business traveler
Liked: Cleanliness
There are things about this property that are unavoidable. Like the fact that the Building is old. So the aging wallpaper or old paintings is part of the package But the shower not working properly or the water either being scalding hot or freezing makes this stay miserable. Or the fact that one of the doors to re-enter has a trick that only the employees know. Leaving you to have to walk all the way around to get back in. Either make a sign or fix the handle.
Stayed 1 night in Mar 2024
Response from Glendale Express Team on Mar 29, 2024
Noe,Thank you so much for reviewing your stay. We hope to welcome you back soon!

8/10 Good

Nora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean . The tv has to be programmed with your phone kind of annoying but other than that it was good.
Stayed 1 night in Mar 2024
Response from Glendale Express Team on Mar 29, 2024
Nora,Thank you so much for reviewing your stay. We hope to welcome you back soon!

10/10 Excellent

Celina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Glendale Express Team on Mar 29, 2024
Celina, Thank you so much for reviewing your stay. We hope to welcome you back soon!

8/10 Good

Sonia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are not too comfortable but they are very clean
Stayed 2 nights in Mar 2024
Response from The Glendale Express Team on Mar 27, 2024
Hi Sonia,Thank you for leaving us a review on your stay with us. We appreciate your feedback and hope to welcome you back in the future!

8/10 Good

Raffi

Stayed 6 nights in Mar 2024
Response from The Glendale Express Team on Apr 16, 2024
Hi Raffi,Thank you for taking the time to leave a review on your recent stay with us. We appreciate your feedback and hope to welcome you back with us in the future!

10/10 Excellent

Maria, fowler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from The Glendale Express Team on Mar 25, 2024
Hi Maria,Thank you for taking the time to leave us a review on your stay here with us. We appreciate your feedback and hope to welcome you back with us in the future!

6/10 Okay

Antony

Business traveler
Disliked: Amenities
Place is too freaking big
Stayed 1 night in Mar 2024
Response from Glendale Express Team on Mar 25, 2024
Antony,Thank you for taking the time to review. We appreciate your feedback.

10/10 Excellent

yasir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very friendly, very good people
Stayed 1 night in Mar 2024
Response from Glendale Express Team on Apr 6, 2024
Hello Yasir,Thank you for sharing your feedback we hope to see you again next time!Kind Regards