In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Days Inn by Wyndham Near City Of Hope

2 out of 5
Days Inn by Wyndham Near City Of Hope
1533 Huntington Drive, Duarte, CA

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 762 reviews" "
Rating 8 - Good. 141 out of 762 reviews" "
Rating 6 - Okay. 107 out of 762 reviews" "
Rating 4 - Poor. 80 out of 762 reviews" "
Rating 2 - Terrible. 95 out of 762 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean basic motel in a quiet area. The best value in the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Becky

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Becky,Your perfect 5 rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

JJ

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello JJ, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you may have so we can address any concerns and improve for the future. We value your input and hope to welcome you back for a better experience.

2/10 Terrible

Christine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We returned from our event and no parking in the parking lot. We were told to park in the street. There are 2 cars without handicap placards in the handicap parking and another car parked in the area between the 2 handicapped spots. I AM handicapped and have placards, and now my car is in the street. This is not ok.
Response from Manager on Mar 18, 2024
Hello Christine, We appreciate your feedback regarding your recent stay. Parking availability can vary at times, and we apologize for any inconvenience caused. We encourage guests to contact the front desk for assistance with parking arrangements to ensure a more comfortable stay in the future. Your concerns will be shared with our team for further review and improvement.

10/10 Excellent

Naveen

Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Naveen,We are thrilled to hear that you had an excellent experience during your stay with us! We hope to welcome you back soon for another memorable stay!

10/10 Excellent

Kenneth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean basic motel in a quiet area. The best value in the area.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Kenneth,We're delighted to hear you found our motel to be clean and a good value in a peaceful location. Your feedback is appreciated as we strive to offer a comfortable stay for all our guests. Thank you for choosing to stay with us.

10/10 Excellent

Wilma A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious.Linen and towel looks new.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Wilma A,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our hotel to be clean and spacious, with fresh linens and towels. We strive to maintain a high standard of cleanliness and comfort for all our guests' satisfaction.

10/10 Excellent

Supriya

Liked: Cleanliness, staff & service, property conditions & facilities
So far everything is great. Just checked on.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Supriya,We're delighted to hear that you had a pleasant check-in experience with us. Should you have any further feedback or require assistance, please don't hesitate to get in touch with us directly. We hope you enjoy the rest of your stay!

6/10 Okay

Patti

Business traveler, Traveled with family
The toliet was shaking. And dogs barking the bathroom still and shoe prints wasn’t clean properly
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Patti, We are sorry to hear about your experience and appreciate your feedback. We encourage guests to report any issues during their stay so our team can address them promptly. It's important to us that all aspects of the room are properly maintained and cleaned. Thank you for bringing this to our attention.

10/10 Excellent

Kenneth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean basic motel in a quiet area. The best value in the area.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Kenneth,We're pleased to hear you found our motel clean and enjoyed the quiet area. It's great to know you found value in your stay with us. If there's anything we can assist you with in the future, please don't hesitate to reach out.

2/10 Terrible

Nichole

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Nichole, We're sorry to hear that your experience fell short of expectations. Please reach out to us with any details so we can address them promptly and ensure your next stay exceeds your expectations.

2/10 Terrible

Anupama

Disliked: Property conditions & facilities
I usually don’t give negative feedback but if ever need to check in here again, it would be only because of the polite staff who are struggling to keep this place running. It comes at a 3 star hotel rate but not even as good as some of the motels. 1. The room that was initially given had unclean sheets and pillow. But the front desk gave me another room after initially disagreeing about the sheets until she actually came into the room and saw for herself 2. The second room had clean sheets but very close to smoking area and I had requested for a non smoking room 3. After a bit, went to the bathroom and wait what do I see, pubic hair in the toilet. But by then we were too tired and decided to just flush and move on 3. Room was facing the street and there was a lot of vehicle noise 4. And there was no Internet. The Wi-Fi connects only in the lobby and even there it’s super slow. Our room was very close to lobby and it would just say it’s connected but the speed was so miserable. I’m not exaggerating when I say it was useless. None of the pages open Albeit the fact that I booked last minute, what they charged me was way too much for this facility. Overall disappointed that I didn’t get the value for the money paid
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Anupama, We are grateful for your kind recognition of our polite staff. We regret to hear of the challenges you faced during your stay. Your feedback about the room conditions and amenities is duly noted for improvement. If you have any further concerns, please feel free to reach out to our management team directly for assistance.

4/10 Poor

rosemary

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Property was close to City of Hope. Included breakfast was lame compared to other hotels that we have stayed at. Pass on the breakfast. No coffee maker in the room. Maintenance overlooked things that need repair such as toilet not secure and weather stripping gap at door bottom between exterior/interior door entrance. In the future will try other hotels in the area.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello rosemary, Thank you for choosing our hotel during your recent visit to the City of Hope. We appreciate your feedback regarding the breakfast and apologize if it fell short of your expectations. While we strive to provide a satisfactory dining experience, we understand that taste preferences may vary. We apologize for any inconvenience caused by the lack of a coffee maker in your room. Our maintenance team is dedicated to addressing any repairs needed promptly, and we appreciate you bringing these issues to our attention. We hope you will consider giving us another chance in the future to provide a more enjoyable stay.

10/10 Excellent

Kenneth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A clean basic motel in a quiet area. The best value in the area.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Kenneth,Thank you for choosing our motel for your recent stay. We are glad to hear that you found our property to be clean and enjoyed the peaceful surroundings. We strive to provide great value for our guests, and we appreciate your feedback. We hope to welcome you back in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Always calm, clean and quiet here.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Christine,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be calm, clean, and quiet. We strive to create a peaceful and inviting atmosphere for all of our guests. Your kind words are greatly appreciated. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Augustina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked it was safe and clean and very convenient to where is was going to that evening to a party.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Augustina,Thank you for choosing our hotel and sharing your positive experience. We are delighted to hear that you found our property safe, clean, and conveniently located for your evening event. We strive to provide a comfortable and hassle-free stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here! The rooms are so clean and comfortable. Even if it's for a short time to get away, I enjoy staying here. The pillows are so comfortable and the beds are always cozy. I highly recommend this place!
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Mary,Thank you for your kind words and recommendation! We're thrilled to hear that you enjoyed your stay with us and found our rooms to be clean, comfortable, and cozy. It's wonderful to know that you were able to relax and get away for a short time. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Kenneth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean basic motel in a quiet area. The best value in the area.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Kenneth,Thank you for choosing our motel for your stay. We're delighted to hear that you found our property clean and enjoyed its peaceful location. We strive to provide our guests with the best value for their money and we're glad to know you felt this way. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Silvia,We are thrilled to hear that you had a fantastic experience during your stay with us! We aim to provide exemplary service and create memorable stays for our guests. If you have any further feedback or suggestions, please feel free to reach out to our hotel directly. We look forward to welcoming you back in the future.

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 10 nights in Jan 2024
Response from Manager on Jan 29, 2024
Hello William,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience with us. If you have any feedback to share, we encourage you to reach out to us so that we can address any concerns you may have had. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Christine,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and a memorable stay for all our guests. Should you have any further comments or suggestions, we encourage you to reach out to us directly. We hope to welcome you back in the future for another amazing stay!

8/10 Good

Wilma A

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish they have coffee maker in the room also they need to fix there electrical outlet.I stayed there many times and every room that I stayed the electrical outlet is always a problem.It is convenient to stay there as it’s near City of Hope Hospital.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Wilma A,Thank you for choosing our hotel for your recent stay. We appreciate your loyalty and feedback. We apologize for any inconvenience caused by the lack of a coffee maker in your room and the issues with the electrical outlet. We appreciate you bringing this to our attention and will discuss it with our management team for further improvement. We hope to have the opportunity to better serve you in the future.

4/10 Poor

Stephanie

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was hair a over the bathroom! My husband and I didn’t really have a choice once we checked in because he had sn appt the next day at City of hope. Snd we came from the central coast!
Stayed 1 night in Nov 2023
Response from Manager on Jan 20, 2024
Hello Stephanie,We apologize for the inconvenience you experienced with the cleanliness of the bathroom during your stay. We understand that this must have been frustrating, especially considering your husband had an appointment the next day. We encourage our guests to reach out to our management team directly for any concerns so that we can address them promptly. We appreciate your understanding and hope that your husband's appointment at City of Hope went well.

10/10 Excellent

Kenneth

Business traveler, Traveled with family
Liked: Amenities
A clean basic motel in a quiet area. The best value in the area.
Stayed 1 night in Jan 2024
Response from Manager on Jan 19, 2024
Hello Kenneth,Thank you for sharing your experience with us! We're delighted to hear that you found our motel to be clean and located in a quiet area. We strive to provide excellent value to our guests, and we're glad you felt we succeeded. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. The room was very clean, and they had housekeeping every day.
Stayed 4 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Mark,Thank you for your positive feedback! We are glad to hear that you found great value in your stay and that our housekeeping services met your expectations. Your satisfaction is our utmost priority, and we look forward to welcoming you back in the future for another enjoyable experience.

6/10 Okay

Catherine

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Catherine,We're sorry to hear that your experience at our hotel was not perfect. If you have any specific concerns or feedback, please reach out to us directly so that we can address them accordingly. We appreciate your time with us and hope to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Craig

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Craig, We apologize if your experience with our hotel did not meet your expectations. If there are any specific concerns or issues you would like to address, please reach out to us directly so we can address them accordingly. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Kenneth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean basic motel in a quiet area. The best value in the area.
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Kenneth,Thank you for choosing our motel during your recent stay. We appreciate your feedback and are delighted to hear that you found our accommodations to be clean and located in a quiet area. We strive to offer the best value to our guests. We hope to welcome you back in the future.

4/10 Poor

Derrick

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Derrick, We apologize if your recent stay at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback so that we can address and improve upon the areas of concern. We value your input and hope to have the opportunity to make it right for you in the future.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness
Disliked: Amenities
About as basic as can be. Clean room, corridors and hallways were crapped up. Lobby is overly secure, buzzers and bullet proof glass, like checking into a prison.
Stayed 2 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello Michael, Thank you for choosing to stay with us and for taking the time to share your feedback. We strive to ensure cleanliness in our rooms, but we apologize if the hallways did not meet your expectations. The safety measures in the lobby are in place to prioritize the well-being of our guests and staff. We appreciate your input and hope to welcome you back for a more enjoyable experience.

2/10 Terrible

Ken

Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Ken, We apologize for any inconvenience you may have experienced during your stay. We value your feedback and would appreciate it if you could reach out to us with any specific issues you encountered, so we can address them accordingly. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

2/10 Terrible

wendy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful!! Not safe. Run down property, nothing like the pictures at all. Disgusting. Don't trust the reviews, and don't stay here to save money!!! Expedia should not even have this property listed.
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello wendy, We are sorry to hear about your disappointment with your recent stay at our property. We strive to accurately represent our hotel through our online photos and descriptions. We appreciate your feedback and will investigate this matter further. Thank you for bringing this to our attention.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean
Seems like they don’t use soap or any cleanser when they clean bathroom. Bed had old thin cheap sheets and one thin blanket. Would not stay there again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Dear Guest, Thank you for your feedback. We apologize for any inconvenience you may have encountered during your stay. Our housekeeping team follows strict cleaning protocols, which include the use of cleaning agents for all areas including the bathroom. We appreciate you bringing these concerns to our attention and will pass your comments along to the relevant departments for review. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pleasant experience, would definitely stay there again.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello Fred,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a pleasant experience during your stay. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Karina,Thank you for choosing our hotel for your stay! To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Good

reynard

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello reynard, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, but it's clean, safe and quiet! The woman who checked me in was very nice and proficient at her job!
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Christine,Thank you for sharing your positive experience with our clean, safe, and quiet hotel. We are glad to hear that our staff provided you with excellent service during check-in. We strive to ensure our guests have a pleasant stay and appreciate your feedback.

2/10 Terrible

Rosa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we I checked in front desk was rude always looking down didn't get a receipt for the cash I had to pay for the stay. Bed sheets stained towel smelled hairs on towels hairs on the bathroom on the floor in shower a lot of curly black hairs I have grey hair shampoo scum on shower walls. Breakfast wast the worst stale bread Orange was too strong coffee was bitter and there were small roaches on the counter were the bread was. Also upon checking out I ask her for a receipt were it's states I paid cash she gave one that says amount of stay but it didn't say paid or cash so she hand wrote cash paid. Will never stay here again also a lot of scuff marks on the room walls and bathroom over all a big zero.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Rosa,We apologize for your negative experience during your recent stay. We are sorry if the service provided by our front desk staff did not meet your expectations. We appreciate your feedback regarding the cleanliness of the room and the breakfast selection. We take these concerns seriously and will address them with the appropriate departments. Thank you for bringing these issues to our attention.

10/10 Excellent

Kenneth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
A clean basic motel in a quiet area. The best value in the area.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Kenneth,Thank you for sharing your feedback with us. We're delighted to hear that you found our motel to be clean and situated in a peaceful location. As a value-driven establishment, we strive to provide our guests with the best possible experience. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Johana, Baldwin Park

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Johana,We are thrilled to hear that you had a wonderful stay with us! It was a pleasure to have you as our guest. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another excellent experience.

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Hello Kenneth,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience. We strive to provide excellent service and we are thrilled to know that we met your expectations. We look forward to welcoming you back in the future.

6/10 Okay

Edwin

Traveled with group
I didn't like that the wifi didn't work as the router was too far away and was unstable signal. Also the fact that I haven't received my deposit back??
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Edwin,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused by the WiFi issue; our team is always working to improve connectivity throughout the hotel. Regarding the deposit, please kindly contact our management team for further assistance and clarification. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Kenneth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean basic motel in a quiet area. The best value in the area.
Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello Kenneth,Thank you for choosing our motel for your stay. We appreciate your feedback regarding the cleanliness and quiet atmosphere. We strive to provide good value for our guests. We hope to welcome you back in the future.

10/10 Excellent

JUNITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love It!
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello JUNITA,Thank you for your kind words! We're thrilled to hear that you loved your stay with us. Our team strives to provide exceptional service and a memorable experience for all our guests. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello OSCAR,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Stan,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a great experience during your stay at our hotel. We strive to provide exceptional service and ensure that our guests have a memorable visit. We appreciate your kind words and hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Peter,Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had an excellent experience at our hotel. Our team works hard to provide exceptional service and ensure our guests have a memorable stay. We appreciate your kind words and hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Property and staff!
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Paige,Thank you for your kind words about our property and staff! We strive to create a pleasant experience for all our guests and are delighted that you enjoyed your stay with us. If you have any more feedback or suggestions, we would love to hear them. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Victoria

Traveled with partner
Disliked: Amenities, property conditions & facilities
I booked this room based on the rates for an "updated/renovated" room. My room was neither, and I was put in a "take it or leave it" situation, since the hotel was completely booked. Parking is very limited. The hotel staff were friendly enough.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Victoria,Thank you for choosing our hotel and for taking the time to share your feedback. We apologize for any inconvenience caused by the room not meeting your expectations. We strive to provide accurate information and will look into addressing any discrepancies in room descriptions. We appreciate your understanding regarding the parking situation. Nonetheless, we're glad to hear that you found our staff friendly. We value your feedback and hope for the opportunity to provide you with a more satisfactory experience in the future.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well furnished
Response from Manager on Nov 30, 2023
Hello James,We are pleased to hear that you found your room clean and well furnished. Your comfort and satisfaction are our top priorities. Thank you for sharing your positive experience with us. We hope to have the pleasure of welcoming you back in the future.