Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
72% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by pcsingh_2000 from Wayne, NJ

Nice hotel for Family

Posted Apr 14, 2014
Pros: Clean, Free breakfast. Wifi
Cons: Wifi
Location: Walmart, other shopping centre.
We stayed here while visiting Disney Land. Breakfast is Ok. Rooms are clean. Having Microwave and Freeze in rooms. You can find Walmart nearby. Staffs are good. Check the WIFI info. Although the rooms are againg, they are clean.
2 out of 5
by A verified traveler

Needed alot of TLC

Posted Apr 10, 2014
Pros: price
Cons: Pretty much everything
Location: Good selection of restaurants within a few minutes
Need new furniture, paint, tile missing in bathroom. Is was quit and the staff was fine.
Comment from
Jan 12, 2014
Thank you for giving us your insight regarding your recent stay with us. Your valuable input aids us in targeting the areas that need enhancements and immediate attention. We are pleased to know that you acknowledged our efficient staff service and quiet accommodations. Rest assured that your feedback will be considered as we strive to deliver even better lodging experience to our valued guests. We look forward to your next stay.
1 out of 5
by A verified traveler

Hotel near city of hope

Posted Apr 1, 2014
Pros: Nothing
Cons: Needs total remodel.
Very poor. Very noisy and antiquated. Would not recommend this to anyone.
Comment from
Jan 12, 2014
We are deeply saddened that you stay was not your liking. We apologize for your inconvenience. We would like you to know that we are constantly looking for ways to enhance the quality of accommodations and services we offer to our customers. Rest assured that your comments will be considered in order for us to improve our services. We hope that you will be more satisfied on your next stay should you decide to stay with us again in the future.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Decent Stay

Posted Jan 11, 2014 on Hotels.com
Overall, this was a good hotel for the price. The furniture was outdated, but it was clean and nice.
Comment from
Jan 29, 2014
We appreciate you taking the time to give us your feedback, we are delighted to know our hotel and price fit your needs and we look forward to seeing you again.
2 out of 5
by A verified traveler

Very disappointing!!!!!

Posted Jan 9, 2014
We booked 2 rooms for 3 nights. Good location for getting to Pasadena Parade, but one hotel room was very disappointing. Ceiling was coming down, bathroom shower taps didn't work, key to room & door locks didn't ever work, doorway to room was rusting, carpet was filthy, drapes were hanging down, fridge froze our beverages, no ice machine to be found. Spoke to staff, but manager never showed up & would not do anything about the appalling condition. No pool, poor landscaping. What a dump!!!!! Not a good experience for unsuspecting vacationers!!!!!!!
3 out of 5
Recommended
by Allen from San Mateo CA

Posted Jan 8, 2014 on Hotels.com
Comment from
Jan 12, 2014
We would like to let you know that your feedback is important to us. The comments we receive from our guests helps us grow and improve in delivering excellent services. We hope that you will have an even better stay should you decide to visit us again in the future.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jan 6, 2014 on Hotels.com
Comment from
Jan 12, 2014
We wish to let you know that your voice is of utmost importance to us. We are committed to delivering the highest level of service to our guests, your feedback will help us correct and improve our services to better achieve our primary goal. It is our goal to deliver great service to every guest so that they feel confident in their selection. We hope that you will be more satisfied on your next stay should you decide to stay with us again in the future.
1 out of 5
Recommended
for Getaway With Friends
by Taylor from Arcadia, CA

horrible motel

Posted Dec 30, 2013 on Hotels.com
Comment from
Jan 12, 2014
It is extremely disheartening to hear about this experience that you faced during your recent stay. Please know that this is taken very seriously and we will further assess the quality of accommodations and services we provide to ensure the satisfaction of our guests. We sincerely hope that we may be given an opportunity to correct our deficiencies and look forward to provide you with a more pleasant stay in the future.
3 out of 5
Recommended
for Business Travelers
by Jay from Central Cali

Pleasantly suprised

Posted Dec 27, 2013 on Hotels.com
Older, needs some TLC. It was however, clean & quiet. The staff was very accommodating, Considerate. Much appreciated
Comment from
Jan 29, 2014
We are pleased to know our staff showed you the customer satisfaction we strive for and hope to see you again soon.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 17, 2013 on Hotels.com
Comment from
Jan 12, 2014
Thank you for your time to write us a review. We apologize if your stay was not able to meet your expectations. We hope to provide you with a more pleasant accommodations should you decide to stay with us again in the future.