Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
77% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

dirty

Posted May 18, 2015
Pros: area
Cons: cleaning
hair in the tub and sheets, only 2 towels. was not sure if the room was cleaned
Comment from Hotel Management
May 26, 2015 by Manager, Hotel Management
Dear Guest, I'm sorry to hear that you did not enjoy your stay with us. Please know that feedback from guests are very important to us. Unfortunately, we are unable to track your booking and call the attention of staff in charge during your stay because of the limited information in your review. I assure you that we make certain our guest rooms are ready for guests occupancy before releasing. It is just sad that we failed to meet your preference, please do not hesitate to call our attention on your next visit if you have concerns.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Modesto, California

Good Location

Posted May 17, 2015
The location is good and safe. The bed is comfortable. The room and bathroom is clean except for the carpet is not that clean. The staff were nice and parking was not problem. I chose this hotel for it's price and was surprised to find it in a nice location. I would highly recommend this hotel.
Comment from Hotel Management
May 26, 2015 by Manager, Hotel Management
Hello Lodie, I am glad that you liked our location and you find it safe with us. I apologize though about the quality of clean in the carpet, please do call our staff’s attention on your next visit if you have concerns, I assure you that someone from our team will attend to you promptly. Thank you for your recommendation, it means a lot to us. We hope to see you again soon.
1 out of 5
by A verified traveler

Stinky

Posted May 9, 2015
Cons: Landscape needs upgrades. Lose the incense in the lobby.
We visited for a family wedding. There was a overwhelming smell. Something like a weird cleaning fluid.
Comment from Hotel Management
May 26, 2015 by Manager, Hotel Management
Dear Guest, I am very sorry that you were uncomfortable during your stay. Please know that you can call the attention of our staff at any time on your next visit should you have concerns. I assure you that one of our team member will attend to you promptly. We want our guests to have a pleasant stay with us.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom l

Posted Apr 25, 2015
The repairs specially at the bathroom are not done well, issues with the Wi-Fi
Comment from Hotel Management
Apr 30, 2015 by Manager, Hotel Management
Dear Guest, I am sorry that internet connection was not working perfectly during your stay. We regret that your stay was not comfortable. Your feedback on the works done in our bathroom will be accelerated, this will be checked and addressed accordingly. Thank you for staying with us, I hope we could get a chance to serve you again soon.
2 out of 5
by A verified travelerfrom Sydney Australia

Wi Fi Lie

Posted Apr 18, 2015
Rooms are ok. Little bit run down. The main problem was the slow wi-fi. We stayed for 3 nights and wifi was crap. I was struggling to contact my family through skype in Australia during my stay there. so annoying. Rooms were very quiet though and clean.
Comment from Hotel Management
Apr 30, 2015 by Manager, Hotel Management
Hello Scott, Thank you for choosing our hotel and I apologize that we experienced a poor internet connection during your visit, this is already rectified. I sincerely hope that your recent experience will not deter you from staying with us again the next time you are in town.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Utah

No More Bed Bugs

Posted Apr 13, 2015
Pros: Location
Cons: The toilet ran during the night
Location: We loved being on Huntington Street that was good access to Arcadia High School (Track and Field Meet), downtown Monrovia, and Santa Anita race track
I was a little worried about the previous reviews saying bed bugs were a problem so I called the hotel and the manager reassured me it was problem a couple years ago (see the review date) but it had been taken care of and no longer existed. We decided to give a try and sure enough the stay was pleasant, no bed bugs, the staff was great, and the free breakfast in the morning was good (oatmeal, toast, juice, yogurt, fruit).
Comment from Hotel Management
Apr 30, 2015 by Manager, Hotel Management
Hello Matt, Thank you so much for not hesitating to stay with us. I am pleased to hear that you had a comfortable stay and find our service to your satisfaction. Allow us to serve you breakfast on your next trip in town. It would be a great pleasure to have you again.
3 out of 5
by A verified travelerfrom Edmonton

Staff was friendly.

Posted Apr 12, 2015
Staff was friendly. Unfortunately that's all I have nice to say. My face cloth was dirty and stunk.
Comment from Hotel Management
Apr 30, 2015 by Manager, Hotel Management
Hello Krissy, Thank you for sharing your feedback, I am very concerned about your comment on the towels, I will accelerate this matter and trust that will be verified. Please do not hesitate to call our front desk should you have concerns on your next visit. Our staff will surely attend to you immediately. Warm regards.
3 out of 5
by A verified travelerfrom Southern California

An adequate place for poor people

Posted Apr 11, 2015
Pros: It was quiet
Cons: Better breakfast selection. The rooms were OK and even though it is not in the greatest neighborhood, I felt safe.
Location: You are 15 minutes from Pasadena and half an hour from the San Fernando Valley.
I stayed at the Days Inn while my wife had surgery at the City of Hope. This hotel is basically adequate, but I did not need to see the mouse in front of the hotel and I wish the breakfast provided something more nutritious than Frosted Flakes. I put an apple back because it was dusty.
Comment from Hotel Management
Apr 30, 2015 by Manager, Hotel Management
Hello Bill, Thank you for staying with us. I am so sorry that you were not entirely pleased with the breakfast served, and your comment on the dusty apple will be called to the attention of our team. Feedback from guests are used as reference as we continue to strive to provide our guests the best quality service. Your comment about seeing mouse in front of our hotel is taken very seriously, trust that this is addressed accordingly. We hope to have the chance to serve you better in the near future.
4 out of 5
Recommended
for Couples
by A verified travelerfrom UK

Recently renovated to a much better standard.

Posted Mar 27, 2015
Pros: Nice and quiet despite being quite close to the freeway.
Cons: Better lighting is required. It is very dark.
Location: Quite close to several restaurants and close to the freeway.
The TV and bathroom have been updated and make the stay much more enjoyable. It now represents excellent value for money. The staff are very helpful and friendly and would recommend it to friends.
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Hello Ian Thank you for taking note of our effort in implementing improvements so we can offer our guests a more inviting place to stay. I hope you will stay with us again in the future. Your feedback on the helpfulness of our staff is greatly appreciated. They work hard to provide welcoming environment for our guests comfort. Thank you for staying at Days Inn Near City of Hope.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, but...

Posted Mar 23, 2015
Pros: Clean rooms, nice folks at the desk
Cons: Furnishings
The room was very clean and was nice overall, but a little overcrowded on furniture. We asked for a ground floor unit, as my wife has a bad knee and going up and down stairs is not easy for her. We were given an handicapped access room. Now, I didn't have a problem with that, as it means the bathroom is larger, but that also tends to mean a slightly smaller amount of space in the sleeping area. Remember, rooms only have so many square feet available and the larger bathroom space has to come from somewhere, right? Anyway, how it appeared to me was that, even though there was a little bit less square footage in the sleeping area due to the larger bathroom, the hotel tried to fit the same exact furniture into a smaller space. As a result, there was a chair placed directly in front of the space where you are supposed to hang clothes. This also proved to be an obstruction when climbing in or out of the bed on the side where thew chair was. It seemed strange to me, as the chair was totally unnecessary and the room would have been better without it. Other than that, the room was nice. I was clean and comfortable and the mattress was a nice compromise between the hard mattress my wife enjoys and a softer mattress that I prefer.
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Dear Guest, Thank you for sharing in details your thoughts about your stay. We appreciate your thoughts about the room and your assessment on furnishings, space in the room, comfort of the bed and overall quality of our accommodation. Your feedback will be used as reference as we continue to strive for perfection. Your thoughts would help us improve our services. We would so love to hear from you again on your next visit to Days Inn Near City of Hope.