Terrace/patio

Reviews of DoubleTree by Hilton LAX - El Segundo

4 out of 5
DoubleTree by Hilton LAX - El Segundo
1985 E Grand Ave, El Segundo, CA

Reviews

6.8
Rating 10 - Excellent. 309 out of 1003 reviews" "
Rating 8 - Good. 217 out of 1003 reviews" "
Rating 6 - Okay. 173 out of 1003 reviews" "
Rating 4 - Poor. 134 out of 1003 reviews" "
Rating 2 - Terrible. 170 out of 1003 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Nancy

Traveled with family
Liked: Staff & service
I really did not like the fact that the airport shuttle has been eliminated. It's quite an ordeal to get from the airport to the hotel - have to take a shuttle from the airport to the Uber/Lyft location, then pay $25 to get to the hotel. Really appreciated the shuttle when they had it. Also had to pay $27 for parking - I know that's kind of the going rate, but it's a lot for outdoor park-yourself.
Stayed 1 night in Mar 2024

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay near LAX. Safe, clean and comfortable
Stayed 3 nights in Mar 2024

6/10 Okay

Damon

Liked: Cleanliness, staff & service
I did not like the pillows
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alejandro

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Lynn, Los Angeles

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The lower floors have windows that open a little bit. The higher floors don't - re: post shower humidity, bathroom in general.
Stayed 2 nights in Feb 2024

8/10 Good

Maral

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and close to many restaurants.
Stayed 1 night in Feb 2024

10/10 Excellent

Earnest Christopher Shinault,

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024

6/10 Okay

DeVonia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My first issue is that I called to see if there was early check in and was advised that there was and that I can come and check in at 3. However when I arrived I was told I had to wait until the original check in time. That was inconvenient. The front desk staff was amazing and patient with me, and very welcoming when I returned. My second issue, I left my room to get food and returned to my room, upon returning to my room house keeping was cleaning out the room I still had 45min to checkout I felt like I was being kicked out. I wasn’t allowed to go back in even though I still had my key.
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Cierra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy stay if you have a car. Not close to the typical LA sites but worked for going to a concert at Sofi for the night. Very clean and nice.
Stayed 1 night in Feb 2024

8/10 Good

Lorelei

Stayed 1 night in Feb 2024

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good service
Stayed 2 nights in Feb 2024

10/10 Excellent

PHUONG Q.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 👌
Stayed 4 nights in Jan 2024

10/10 Excellent

Heidi, Tumwater

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for business
Stayed 1 night in Jan 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here
Stayed 3 nights in Jan 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Usman

Business traveler, Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Sallie

Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Stayed 2 nights in Jan 2024

10/10 Excellent

Ben

Stayed 1 night in Jan 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities
Everyone was very nice. They held out bags for us and the check in was quick. Great stay!
Stayed 1 night in Jan 2024

4/10 Poor

Gorvenda

Stayed 2 nights in Jan 2024

10/10 Excellent

William

Stayed 2 nights in Jan 2024

2/10 Terrible

Judith

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

2/10 Terrible

Joshua

Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Stayed 1 night in Dec 2023

2/10 Terrible

Jason

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom door made it very uncomfortable to have any privacy. When eating there, there wasn't much available items for Mom to eat. Not much variety for particular diets unfortunately. Some staff were very friendly, others really not.
Stayed 2 nights in Jan 2024

4/10 Poor

Vaniqua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Lucy

Stayed 1 night in Dec 2023

10/10 Excellent

Prabhdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Stayed 1 night in Dec 2023

10/10 Excellent

John, Diamond Bar

Stayed 1 night in Dec 2023

10/10 Excellent

Monty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Kandace

Stayed 2 nights in Dec 2023

8/10 Good

Nick

Stayed 1 night in Dec 2023

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to LAX but there’s not much around the area. Getting a taxi is a little tricky to the hotel but not too bad to airport. Rooms comfortable but staff not particularly friendly or helpful. It was an ok hotel for a night
Stayed 1 night in Dec 2023

10/10 Excellent

Joel

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

driven

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

alanna

Stayed 2 nights in Dec 2023

10/10 Excellent

Ricornal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden fees (no good)
It was good except for the hidden parking fee. I wish i would have know.
Stayed 1 night in Dec 2023

8/10 Good

Aaron

Stayed 1 night in Dec 2023

6/10 Okay

Ryan

10/10 Excellent

Susan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Oh

They need to redo the parking lot in front of the hotel. It gets limited which results parking in a dark parking garage further away from the hotel. Also, a building evacuation happened the other night and we weren’t even notified that it was happening. My husband just happened to look out the window and see firetrucks pulling up. There were people smoking on the second floor which tricked the alarms on that floor but notified us on the 6th floor. That’s VERY concerning. We spoke to the manager and they said they would “look into it.” Something should’ve triggered it to inform EVERYONE in the building of a smoke/fire issue. I don’t think I would stay there again just because of that. Thanks!
Stayed 2 nights in Dec 2023

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Cendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and professional
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quick stay
Great stay but had to pay for parking & Breakfast
Stayed 1 night in Dec 2023

8/10 Good

Joayde

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not ready at 6am
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice enjoyable stay, staff were friendly and helpful. Shame the pool was closed. Would have been nice to advertise any room service items and food menu.
Stayed 9 nights in Nov 2023