Ratings based on 703 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Close to the beach and shopping

Posted Sep 24, 2014
Pros: Location and staff.
Cons: The decor was a little outdated, but it's not unbearable.
Location: There is a shopping center nearby as well as some great restaurants.
Was pleasantly surprised by this place. The staff was awesome and the room was great.
Comment from Hotel Management
Sep 27, 2014 by Brian, Hotel Management
Thank you for taking the time to share your experience with us. I agree. The team is awesome and makes every guests experience great. We are fortunate to be in such an incredible location and our amenities, from the two room spacious suites each with a pullout sofa bed, microwave and refrigerator to our restaurant and proudly brew Starbucks coffee outlets, we are the perfect location to assure a wonderful visit to Santa Monica. Thank you for sharing and we hope to see you back again soon. Brian Murphy General Manager
Comment from Hotel Management
Sep 26, 2014 by Brian, Hotel Management
Thank you for taking the time to share your experience with us. I agree. The team is awesome and makes every guests experience great. We are fortunate to be in such an incredible location and our amenities, from the two room spacious suites each with a pullout sofa bed, microwave and refrigerator to our restaurant and proudly brew Starbucks coffee outlets, we are the perfect location to assure a wonderful visit to Santa Monica. Thank you for sharing and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great hotel

Posted Sep 24, 2014
Great hotel - value for our money spent. Not far at all from the main hub of shops and the beach. Will return again.
Comment from Hotel Management
Sep 25, 2014 by Brian, Hotel Management
Thank you for taking the time to provide this five star rating. I appreciate your making us a highly recommended hotel. With our fantastic location and friendly and attentive staff we are the destination in Santa Monica to assure a wonderful experience. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Well located

Posted Sep 23, 2014
A standard double tree experience. Well looked after by the staff and within easy teach of town and the beach. Rooms are a good size but a little noisey if facing 4th street.
Comment from Hotel Management
Sep 25, 2014 by Brian, Hotel Management
Thank you for taking the time to provide this four star rating. We look forward to your return to assure your next stay is five star. We appreciate your business. Brian Murphy General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Phoenix

Walking distance to the beach but quiet area!

Posted Sep 7, 2014
Pros: Close to beach/activities/quiet
Cons: They should really give away more cookies
Location: Beach, bike paths/running paths, parks, shopping, resturants
We stayed at the Double Tree for four nights recently. It was a perfect get away for a family with a young daughter! The hotel was quiet and well maintained but not too stuffy for our one year old. There is an absolute lovely park down the street (across from the Starbucks/town hall) with a great splash pad and equipment. The whole family loved it. Close to the beach and lots of great restaurants too (Buddha's belly on Broadway is our favorite). We walked everywhere from here. It is also adjacent to the freeway and high school but we never noticed the noise. The hotel said we "had to" do valet parking. It is $28/day (plus tip). We felt that was a little outrageous (would rather spend that money on eating out and fun activities). There is a parking garage across the street (covered parking-our car was always cool even though it was hot out)-$5/day.
Comment from Hotel Management
Sep 20, 2014 by Brian, Hotel Management
Thank you for taking the time to share your experience with us. We do have a wonderful location and the team keeps it very clean. And we do have nice comfortable rooms which allow our guests to spread out and relax. Great idea on parking for those that don’t need the convenience of valet’s easy access and in and out privileges. We hope to see you back again soon. Warm regards, Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Great hotel, close to everything.

Posted Sep 3, 2014
Pros: Location was close to shopping & pier. Easy to get to.
Cons: A few more lounge chairs by the pool
Location: Walking distance to the pier and shops. lots to do & see.
We enjoyed the hotel. The staff was friendly. Although we were the only one's in the restaurant, we thought it was fabulous. Excellent service, large portions and very tasty.
Comment from Hotel Management
Sep 23, 2014 by Brian, Hotel Management
Thank you for your wonderful comments. We are in a great location and Chef Monty puts together incredible culinary delights and his family style pasta is tasty and a great value for families. I am glad you enjoyed our restaurant providing the nutrition needed before venturing off to all the wonderful sites to see in Santa Monica including the beach, 3rd street promenade and world famous Santa Monica Pier. Thank you for staying with us and we hope to see you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Families
by A verified traveler from London

Great location -no surprises- but $28 for parking

Posted Sep 2, 2014
Pros: Location and room size
Cons: scrap the parking charge
Great location to stay in Santa Monica, within easy walking distance to the 4th Street Quartier and the St Monica Pier. The breakfast is good but overpriced and in a soulless dining room, you get better value and local atmosphere with a 5 minute stroll to one of the places on 4th Street.
Comment from Hotel Management
Sep 23, 2014 by Brian, Hotel Management
Thank you for taking the time to provide this four star rating. We look forward to your return to assure your next stay is five star. We appreciate your business. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very nice hotel.

Posted Aug 25, 2014
Pros: Everything that you would need to enjoy your vacation
Cons: I can't think of anything
Location: Very good to go grab a bite or go to the beach even driving to Hollywood was just30 minutes by car.
You would be going about your business passing by the front desk, the concierge, the parking staff and you would get a good morning etc. and a welcome back on your return.It was central to everything we wanted to do and go.I would go back and recommend it to others.
Comment from Hotel Management
Aug 28, 2014 by Brian, Hotel Management
Thank you for taking the time to share your experience with us. I agree. With our attentive and always smiling team combined with our incredible location and generously sized comfortable rooms you have all the ingredients for the perfect stay. And yes the sofa beds are comfortable as we are ‘perfect for a family’. Thank you for staying with us and we look forward to seeing you back again soon. Brian Murphy General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Good location, nice option for traveling with kids

Posted Aug 18, 2014
Pros: location, all services, not the best ones, could be better
Cons: Food, bathroom privacy
Location: beach, pier, shopping
For the price the facilities should be on better shape, is an old hotel!
Comment from Hotel Management
Aug 28, 2014 by Brian, Hotel Management
Thank you for taking the time to rate our hotel. We shoot for four and five star results at our hotel. We are so sorry we did not impress you enough to receive that rating and will continue to improve so that on your next visit you will feel good about rating us 5 stars! Thanks so much for your business! Looking forward to your return. Warm regards, Brian Murphy General Manager
2 out of 5
by A verified traveler from Hollywood

Don't Bother

Posted Aug 17, 2014
There are so many more nicer places to stay in the Santa Monica area. I made reservations here for my wedding night in April and booked two rooms: a king bed for my fiancé and I and a room with 2 queens for my parents and their friends who traveled all the way from Australia. I even called in advance to let them know it was our wedding night and they promised to make our stay special. My parents check in at check in time and the hotel gives him a room with one king because they oversold the two queen category. We had to shamefully send our friends somewhere else in an uber. Also, my parents room had a huge red stain on their carpet. Disgusting! And in terms of my room, no promises were kept. There wasn't champagne or a nice view. I was looking at a baseball feild. Really romantic guys. Also, we had a DND on our door and the housekeeper barged in at 8 AM in the morning. Honestly, spend the extra dollars at a place like Shutters because this place is just awful.
Comment from Hotel Management
Aug 23, 2014 by Brian, Hotel Management
Thank you for taking the time to share your experience with us. I appreciate your feedback as this is a fantastic tool for us to constantly improve our guest’s experience. I have shared your concerns with my team and all have taken this to heart. Please know that this type of experience is extremely rare for us as the hundreds of other reviews speak to but we own this and will be making appropriate changes. Thank you for staying with us and we hope you will give us a chance to take care of you in the future. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from U.S.A.

Very good hotel, very expensive

Posted Aug 16, 2014
Pros: Great location, near the 3rd Street Promenade and the Santa Monica Pier. Very comfortable bed. Nice two-room suite. Friendly staff. Free Internet.
Cons: It's very expensive. Parking was $28 per night—pretty typical for an upscale L.A. hotel. The room cost over $400. I booked it as a splurge.
Location: 3rd Street Prominade, Santa Monica Pier, many upscale and less expensive restaurants, including a Denny's for breakfast.
I stayed one night in Santa Monica's Doubletree hotel. The hotel is great—very clean, comfortable, and quiet. My room was a suite on the seventh floor with a nice view of Los Angeles and the mountains. I stay at hotels in this price range only occasionally. This one matches up well.
Comment from Hotel Management
Sep 4, 2014 by Brian, Hotel Management
Thank you for taking the time to provide this five star rating. We do have a wonderful location and our team genuinely cares about every guests stay. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager