Ratings based on 1,194 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing staff!

Posted Jul 5, 2015
Pros: Very clean and an accommodating staff
Cons: 24 hour room service and vending machines for soda's and water
My husband had back surgery right before the 4th of July weekend and we were unable to travel home. After checking in to the room the staff help us move to a handicap room that better suited our needs, and everyone was accommodating and helpful. The only thing that could be improved on is having 24 hour room service. We were able to order out and it delivered.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Comfortable suites and good location

Posted Jul 4, 2015
Pros: the location , the spacious suites, coffee machine , the fridge and the microwave in the room
Very comfortable and spacious suites , good location and very helpful and attentive front deck and staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great location. Close to Highway and Beach

Posted Jul 3, 2015
Pros: The location and cleanliness of the hotel (foyer and rooms).
Cons: Not much
Location: Great location, near beach and shops.
Staying at the DoubleTree Suites hotel was a treat. It has a good location - right next to the highway (you are unable to hear any of the traffic). It is also a 5 minute walk to the Santa Monica shops and the famous Santa Monica pier and beach. I chose to stay at Santa Monica because it has a family friendly atmosphere and i enjoy the cleanliness and calmness of the area as compared to some other areas of Los Angeles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Parking at hotel is a bit pricey

Posted Jul 2, 2015
All went well, parking is a bit pricey. Rooms were cleaned,
5 out of 5
Recommended
for Families
by A verified traveler from Northern VA

Posted Jul 1, 2015
Pros: Great room, food, pool, location.
Cons: When we arrived, we were given the impression the valet parking was only option. Later we learned there was a $5 parking lot across the street.
Location: Beach, pier/amusements, quick access to many other attractions.
We especially loved the breakfast buffet. The pool was nice. Very friendly restaurant staff. Beautiful lobby area.
Comment from Hotel Management
Jul 2, 2015 by General Manager, Hotel Management
Thank you for the lovely review. We are a great hotel that is truly a cut above the rest with our generously sized, comfortable rooms, soft and fresh linens, comfy bathrobes and all the amenities to bring you all the comforts of home. Our chef puts on a great breakfast and the Perk Café featuring your favorite Starbucks drinks is the icing on the cake. Thank you for sharing with us. We are very fortunate to have such a prime location, yet quiet, restful and relaxing, and when you combine this with our incredibly thoughtful and attentive staff, we are the right choice. Thank you for staying with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KENT, ENGLAND

COULD NOT HAVE WISHED FOR A BETTER HOTEL.

Posted Jun 17, 2015
Pros: IT DID NOT MATTER WHICH MEMBER OF STAFF YOU SPOKE TO THEY WERE ALL VERY FRIENDLY AND SORTED OUT ALL THE PROBLEMS WE THREW AT THEM IN A FRIENDLY MANNER
Cons: NOTHING SPRING TO MIND
Location: IT WAS ON THE EDGE OF SANTA MONICA NOT FAR FROM THE BEECH AND WITHIN WALKING DISTANCE OF BOTH BEECH AND TOWN. PLUS MANY BUSES/TAXIS/ETC.
WE ONLY BOOKED LAST MINUTE AS NEEDED TO GO SANTA MONICA FOR FAMILY/PERSONAL REASONS. IT WAS A FANTASTIC EXPERIENCE. CLOSE TO ALL AMENITIES AND THE FAMILY. WE WERE UNSURE WHERE WE NEEDED TO GO THE FIRST DAY BUT THAT WAS NOT A PROBLEM FOR THE HOTEL STAFF. THEY PROVIDED US WITH TRANSPORT, ON THE FIRST OCCASION AND POINTED US IN THE RIGHT DIRECTION AT OTHER TIMES. NOTHING WAS TOO MUCH TROUBLE FOR THEM, EVEN DOWN TO MY COELIAC DIET, WHICH THEY CATERED FOR BRINGING ME GLUTEN FREE BREAD FOR BREAKFAST EACH DAY. WE COULD NOT HAVE BEEN HAPPIER AND WOULD NOT HESITATE TO RECOMMEND THIS HOTEL TO OTHER PEOPLE.
Comment from Hotel Management
Jun 23, 2015 by General Manager, Hotel Management
What wonderful comments. You summed us up perfectly. Great hotel in a fantastic location and I am so glad you had the chance to experience our wonderful team that always goes out of their way to make sure every guests stay is top notch. I am glad we are your choice in Santa Monica. Thanks you for staying with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Weekend Get Away

Posted Jun 16, 2015
Cons: There was a really weird stain on the couch in our room.
My boyfriend and I really enjoyed our little weekend get away in Santa Monica! The Doubletree staff was super accommodating and friendly at all times! We would definitely stay again!
Comment from Hotel Management
Jun 17, 2015 by General Manager, Hotel Management
We are proud and humbled by your wonderful comments. From the helpfulness of the team to the cleanliness of your room and we thank you for noticing and taking the time to let us know. Thank you for staying with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 14, 2015
The staff was very helpful and accommodating when I was there for a wedding. They helped me with several requests that helped make my stay a really good experience!
Comment from Hotel Management
Jun 17, 2015 by General Manager, Hotel Management
Thank you for sharing your great stay with us. I am glad you were able to experience our friendly staff as they all go out of their way to take care of each and every one of our guests. Thank you for noticing and for taking the time to write this lovely review. Thank you for allowing us to take care of you on your visits to Santa Monica and we look forward to seeing you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Big Thumps Up to this hotel

Posted Jun 12, 2015
Pros: Location, Service and breakfast
Cons: Nothing much
Stayed 3 nights - great location in Santa Monica - gave us a great room with heaps of space. Walking distance to everything
Comment from Hotel Management
Jun 17, 2015 by General Manager, Hotel Management
Thank you for taking the time to write such a nice review of our hotel. You are correct. We are fortunate to be in such a great location with easy access to Hollywood, Beverly Hills and the other wonderful sites in LA while also are a quick walk to the beach, 3rd Street Promenade, Venice Beach and world famous Santa Monica Pier. When you combine this with our huge two room suites equipped with comfy bedding and bathrobe, microwave, refrigerator and pullout sofa bed and our service oriented, friendly staff we have all the makings for a wonderful vacation. And I agree. We do have 'heaps of space'. Thank you for staying with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for a short or long stay

Posted Jun 11, 2015
Pros: Location and all-suite set up.
Cons: New carpeting!
Location: Promenade and the beach!
Great location, the staff were friendly and responsive. The carpet needs replacing but otherwise, just lovely.
Comment from Hotel Management
Jun 17, 2015 by General Manger, Hotel Management
Thank you for taking the time to share your stay with us. I am glad you enjoyed your stay. Our rooms are extra large assuring plenty of room to stretch out and relax before venturing out to see all the sites Santa Monica has to offer. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager