Ratings based on 1,075 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT LOCATION BUT DONT' EXPECT SCENIC VIEWS

Posted Mar 19, 2015
The hotel staff were excellent. The location was terrific, walking distance from the beach and the heart of Santa Monica. The room (a 2 -queen bed suite) was clean but the supposed balcony was a dismal concrete triangle that looked out on a school playing field and had barely room to fit one chair. The dining room decor is tired (fifties) and the breakfast at 19.99 a person was nothing special. Gym and pool were nice. The staff were TERRIFIC.
Comment from Hotel Management
Mar 25, 2015 by General Manager, Hotel Management
Thank you for sharing your experience with us. I am glad you were able to experience our friendly staff as they all go out of their way to take care of each and every one of our guests. And yes, we do have a wonderful location next to the beach, 3rd street promenade and world famous Santa Monica Pier so when you arrive, you can just relax and take a quick walk to all of the wonderful sites in Santa Monica. Thank you for staying with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Well located to Santa Monica

Posted Mar 11, 2015
Pros: The staff. The quality of the facility
Cons: Nothing. Truly great stay.
Location: Beach, bikes, walking, the downtown
The staff is incredible. The staff went out of their way to make our stay enjoyable. Everyone was friendly and helpful from the front desk to the concierge to the staff in the restaurant and lounge. Everyone had a smile on their face and always gave us a friendly greeting. They answered all our questions. We have never stayed in a hotel where the staff were so outwardly accommodating. The staff at this specific hotel is the best we have encountered and we would recommend this site to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Easy assess every where

Posted Mar 8, 2015
Pros: Staff - friendly Please spacious Good Internet connection Breakfast was good. What else, we like the hotel
Cons: Nothing
Location: Did not do much short stay
On arrival, the reception staff showed friliness, with smiles. They made it as simple as possible. Bags were delivered to room. The room was clean and smelt fresh. The bed was inviting. We knew we would have a wonderful stay.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I will be sure to share this with our staff that prides themselves in providing a first class experience for all our guests. With our two room suites, fantastic location, friendly staff and delicious culinary offerings, we have all the ingredients to assure a perfect trip to Santa Monica. I am glad you enjoyed your stay with us and we hope to see you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Solid for the price

Posted Mar 7, 2015
Close enough to the water yet not sky high room rates.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to provide this four star rating. We have a fantastic staff and our location, close to all the wonderful sites to see in Los Angeles and Santa Monica assures a perfect trip to Los Angeles. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Monica

Fint hotell på gångavstånd till piren och centrum

Posted Mar 2, 2015
Mycket bra hotell, ligger nära huvudlederna in till LA. Rekommenderar att bo i Santa Monica och bila till LA, särskilt om ni har barn eftersom LA inte är särskilt barnvänligt efter solnedgång.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your great experience with us. We do have a wonderful location with easy access to Hollywood, Beverly Hills and the other wonderful sites in LA while also are a quick walk to the beach, 3rd Street Promenade, Venice Beach and world famous Santa Monica Pier. When you combine this with our huge two room suites equipped with comfy bedding and bathrobe, microwave, refrigerator and pullout sofa bed and our service oriented, friendly staff we have all the makings for a wonderful visit to Santa Monica. Thank you for sharing and we hope to see you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
It was perfect for what I needed during this trip to LA. Right off the 10, so it was easy to get to family.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your great experience with us. We do have a wonderful location with easy access to Hollywood, Beverly Hills and the other wonderful sites in LA while also are a quick walk to the beach, 3rd Street Promenade, Venice Beach and world famous Santa Monica Pier. When you combine this with our huge two room suites equipped with comfy bedding and bathrobe, microwave, refrigerator and pullout sofa bed and our service oriented, friendly staff we have all the makings for a wonderful visit to Santa Monica. Thank you for sharing and we hope to see you back again soon. Brian Murphy General Manager
1 out of 5
by A verified traveler

Will never return

Posted Feb 13, 2015
Pros: Cleanliness.
Cons: Seriously everything.
This hotel was an expensive stay for what was delivered. Staff are sullen and distracted (if you can find them) it cost $300 for the night then parking was on top $32 plus tax, then breakfast on top etc... turned out to be over $400 for one night. They will nickel and dime you. Our room was at the back and the freeway noise kept us awake most of the night, the bed has a thin sheet instead of a duvet, and the service was non existent - it is so not worth the money. The one positive, it is clean.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel. Our team takes great pride in providing all of our guests a restful and relaxing stay and I am so sorry that you didn’t get to experience the hospitality that all of our other reviews speak to. I hope you will give us a chance in the future to take care of you on your next visit to Santa Monica. Warm regards, Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2015
Pros: Location and valet staff
Cons: Front desk staff not as nice.
Location: Santa Monica Pier, beach and 3rd Street very close.
Great location, easy access to beach and 3rd street. Nice hotel. Valet staff very nice and helpful. Room was clean and good size.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your stay with us. I am glad you enjoyed your stay. And yes, are rooms are extra large assuring plenty of room to stretch out and relax before venturing out to see all the sites Santa Monica has to offer. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom milano

ottima la posizione,

Posted Jan 27, 2015
Pros: tutto
Cons: non so
di facile accesso, vicino a tutto quello che può interessare a santa monica.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to provide this five star rating. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wish I could live there

Posted Jan 26, 2015
The hotel itself is wonderful in a great location, but what really made it shine was the people employed there. I didn't meet one person who was anything but welcoming and delightful. Really makes for a great stay.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to provide this five star rating. I am glad you were able to experience the wonderful level of service our team provides. They truly care about every guests stay making sure they are comfortable and relaxed. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager