Ratings based on 1,107 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Almost Perfect but not quite

Posted Apr 12, 2015
Pros: Big rooms, lots of space
Cons: Free WiFi and parking
Location: Beach, Shops
Of the five hotels I stayed in on a recent trip to Southern California this one was by far the best. I've stayed here twice before so I know the ropes, ask for a quiet room away from the 10 Freeway, rooms on the third floor are good if you want to use the pool area or gym. The rooms are spacious and clean and have everything you need as a family including a small kitchen area with fridge and microwave, also having two TV's means not having to watch kids television 24/7. The location is great only a short walk to the beach and pier and to the third street shops. The pool area is good the pool is only 4.5ft at it's deepest so good for children but they could do with more loungers considering the number of guests. Things I didn't like was paying for wifi, this was the only hotel on my trip that charged, it's penny pinching and cheap! The other thing I didn't like was paying $32 plus $3.20 tax per night for valet parking, they used to offer self parking but not any more! You are also obliged to tip the valet every time you access your car so it can be quite expensive UNLESS you do as I did... directly opposite the hotel entrance is a public car park which only charges $5 for 24 hours. I could see my car from my room, it only cost me $15 for 3 nights parking, a saving of $105.60 plus tips! Be sure to read the signs when you park, there are no in and out privileges and you mustn't stay for more than 72 hours straight.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Location: 3rd street promenade. Muscle beach. Try Crepes! Note Internet is no longer free.
Spring break vacation April 2015. Stayed in king suite. Rented a car for 3 days- only needed it for two
Comment from Hotel Management
Apr 13, 2015 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel. We shoot for four and five star results at our hotel. We are so sorry we did not impress you enough to receive that rating and will continue to improve so that on your next visit you will feel good about rating us 5 stars! Thanks so much for your business! Looking forward to your return. Warm regards, Brian Murphy General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
It's an average hotel, particularly for the cost, but the staff were great.
Comment from Hotel Management
Apr 9, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I am so glad you had the chance to experience our wonderful team that always goes out of their way to make sure every guests stay is top notch. Thanks for staying with us and we hope to see you back again soon. Brian Murphy General Manager
2 out of 5
by A verified travelerfrom San Luis Obispo

Disappointment in Santa Monica

Posted Apr 4, 2015
Pros: Locale. Attentive parking attendants.
Cons: Better communication.
Usually go with the Marriot and Hyatt chains when traveling but opted for the Hilton near the Santa Monica Pier because of it's convenient location at the terminus of the 10 Freeway. Unfortunately we were disappointed. The locale was as convenient as expected and the parking attendants whisked us out of car and got us to the check-in desk. The clerk provided us a room in quick fashion and then the wheels came off the bus. We had a 2 year old with us who is a light sleeper and we were given a room on the noisy 4th Street side. It was a long night as it is a busy street. The next morning, I had little appetite and declined to eat at the breakfast buffet but asked for only a glass of orange juice. I was told that the restaurant was out of orange juice. Out of orange juice during the breakfast hours??!! I did not want to be the Ugly American in Santa Monica so I protested softly. I did not do so as we left the table and saw that others arriving after us had been served their orange juice. I was then belatedly offered my juice with the explanation that more juice had been acquired but it only made me unhappier. Sounds like a petty complaint but a few diplomatic words could have easily defused the situation. Finally, we had rented two rooms at a reasonable rate only to discover with our final bill that the tally had inflated by another 33%. I will return to Hyatt and Marriot.
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT LOCATION BUT DONT' EXPECT SCENIC VIEWS

Posted Mar 19, 2015
The hotel staff were excellent. The location was terrific, walking distance from the beach and the heart of Santa Monica. The room (a 2 -queen bed suite) was clean but the supposed balcony was a dismal concrete triangle that looked out on a school playing field and had barely room to fit one chair. The dining room decor is tired (fifties) and the breakfast at 19.99 a person was nothing special. Gym and pool were nice. The staff were TERRIFIC.
Comment from Hotel Management
Mar 25, 2015 by General Manager, Hotel Management
Thank you for sharing your experience with us. I am glad you were able to experience our friendly staff as they all go out of their way to take care of each and every one of our guests. And yes, we do have a wonderful location next to the beach, 3rd street promenade and world famous Santa Monica Pier so when you arrive, you can just relax and take a quick walk to all of the wonderful sites in Santa Monica. Thank you for staying with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Well located to Santa Monica

Posted Mar 11, 2015
Pros: The staff. The quality of the facility
Cons: Nothing. Truly great stay.
Location: Beach, bikes, walking, the downtown
The staff is incredible. The staff went out of their way to make our stay enjoyable. Everyone was friendly and helpful from the front desk to the concierge to the staff in the restaurant and lounge. Everyone had a smile on their face and always gave us a friendly greeting. They answered all our questions. We have never stayed in a hotel where the staff were so outwardly accommodating. The staff at this specific hotel is the best we have encountered and we would recommend this site to anyone.
Comment from Hotel Management
Mar 30, 2015 by General Manager, Hotel Management
Thank you for your wonderful comments. You are so right about our hotel and our wonderful staff. We all take great pride in our hotel and genuinely care about every guest and this is reflected so graciously in your comments. I will share this with the team as they do try to always go out of their way for every guest. Thank you for noticing and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Easy assess every where

Posted Mar 8, 2015
Pros: Staff - friendly Please spacious Good Internet connection Breakfast was good. What else, we like the hotel
Cons: Nothing
Location: Did not do much short stay
On arrival, the reception staff showed friliness, with smiles. They made it as simple as possible. Bags were delivered to room. The room was clean and smelt fresh. The bed was inviting. We knew we would have a wonderful stay.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I will be sure to share this with our staff that prides themselves in providing a first class experience for all our guests. With our two room suites, fantastic location, friendly staff and delicious culinary offerings, we have all the ingredients to assure a perfect trip to Santa Monica. I am glad you enjoyed your stay with us and we hope to see you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Solid for the price

Posted Mar 7, 2015
Close enough to the water yet not sky high room rates.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to provide this four star rating. We have a fantastic staff and our location, close to all the wonderful sites to see in Los Angeles and Santa Monica assures a perfect trip to Los Angeles. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Monica

Fint hotell på gångavstånd till piren och centrum

Posted Mar 2, 2015
Mycket bra hotell, ligger nära huvudlederna in till LA. Rekommenderar att bo i Santa Monica och bila till LA, särskilt om ni har barn eftersom LA inte är särskilt barnvänligt efter solnedgång.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your great experience with us. We do have a wonderful location with easy access to Hollywood, Beverly Hills and the other wonderful sites in LA while also are a quick walk to the beach, 3rd Street Promenade, Venice Beach and world famous Santa Monica Pier. When you combine this with our huge two room suites equipped with comfy bedding and bathrobe, microwave, refrigerator and pullout sofa bed and our service oriented, friendly staff we have all the makings for a wonderful visit to Santa Monica. Thank you for sharing and we hope to see you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
It was perfect for what I needed during this trip to LA. Right off the 10, so it was easy to get to family.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your great experience with us. We do have a wonderful location with easy access to Hollywood, Beverly Hills and the other wonderful sites in LA while also are a quick walk to the beach, 3rd Street Promenade, Venice Beach and world famous Santa Monica Pier. When you combine this with our huge two room suites equipped with comfy bedding and bathrobe, microwave, refrigerator and pullout sofa bed and our service oriented, friendly staff we have all the makings for a wonderful visit to Santa Monica. Thank you for sharing and we hope to see you back again soon. Brian Murphy General Manager