Ratings based on 719 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Nice hotel. Friendly staff

Posted Oct 19, 2014
Great staff, clean and spacious rooms. A bit of a walk to the beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Comfortable, close to beach and good restaurant.

Posted Oct 18, 2014
Pros: Great size room for 3 adults. Yummy cookie and restaurant. Close proximity to the beach.
Location: Not far to 3rd St Promenade shopping. Few blocks to Santa Monica Beach and pier.
Very comfortable, well situated and ate at the restaurant quite a bit. Loved the water in the foyer with all the fruit and the cookie.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Oct 13, 2014
Get a room away from street for extra quiet; other rooms have view of beach. Clean and comfortable.
Comment from Hotel Management
Oct 16, 2014 by Brian, Hotel Management
Thank you so much for your nice review! I agree. We are in a wonderful location and the staff keeps it very clean. Thanks for noticing. We hope to see you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Decent location but slightly dated

Posted Oct 7, 2014
Good location just 5 minutes walk from buth the shops / nightlife of 3rd street and the pier. Hotel is fine, clean but a bit dated in places, needs a revamp. Looks like it was last refreshed in the 90s. Pool area is good. Staff typically professional as you'd expect in SoCal
Comment from Hotel Management
Oct 8, 2014 by Brian, Hotel Management
Thank you for taking the time to provide this four star rating. I appreciate your making us a highly recommended hotel. With our fantastic location and friendly and attentive staff we are the destination in Santa Monica to assure a wonderful experience. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel and staff but b'fast buffet staff lazy!

Posted Oct 7, 2014
Pros: Check-in staff and room were good
Cons: Sack the wait staff at the breakfast buffet and get someone who provides some service to the customers.
Location: Beach, santa monica pier, 3rd St promenade
Hotel was pleasant, checkin and valet staff very friendly. Fresh warm cookies on arrival. Only downside is that the staff at the breakfast buffet were the lasiest and most unhelpful of our entire 3 week stay. Never cleared plates and table wasn't fully set before we were seated. We generously tipped wait staff in every other location in the US but not here. Actually begrudged giving them a tip at all.
Comment from Hotel Management
Oct 12, 2014 by Brian, Hotel Management
Thank you for taking the time to share your experience with us. I appreciate your feedback as this is a great tool for us to constantly improve our guest’s experience. I have shared your concerns with my food and beverage team and all have taken this to heart. Please know that this type of experience is extremely rare for us as the hundreds of other reviews speak to but we will be making appropriate changes. Thank you for staying with us and we hope you will give us a chance to take care of you in the future. Brian Murphy General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Australia

Perfect for a layover in LA.

Posted Oct 4, 2014
Pros: Friendly helpful staff, and great facilities - pool and gym.
Fantastic experience. Staff were extremely accommodating to us (including 3 young children) who were tired and hungry on arrival. Short walk (10 mins) into Santa Monica shopping precinct and then the beach. A really perfect stop for our last day in the US.
Comment from Hotel Management
Oct 7, 2014 by Brian, Hotel Management
Thank you for sharing your experience with us. I am glad you were able to experience our friendly staff as they all go out of their way to take care of each and every one of our guests. Thanks for staying with us and we hope to see you back again soon, Brian Murphy General Manager
Comment from Hotel Management
Oct 7, 2014 by Brian, Hotel Management
Thank you for sharing your pleasant experience with us. I am glad you were able to relax and experience our friendly staff as they all go out of their way to take care of each and every one of our guests. The restaurant service is great and the room’s team is focused on providing a clean and fresh room for every guest. Thanks for noticing. Thanks for staying with us and we hope to see you back again soon, Brian Murphy General Manager
2 out of 5
by A verified traveler from Managua

Nice hotel but made a big mistake

Posted Oct 3, 2014
The hotel charged us the room - 3 nights almost USD 1,200 - two times in different credit cards. We realized the Hotel´s mistake during the weekend and our Bank back home was closed, so it took 3 days to liberate the extra charge. This affected our budget for the rest of the trip. The part that upset us the most was the staff explanation, they never clearly explained why they over charged us, kept changing the version and it was until we really raised our voice that they tried to fix things.
Comment from Hotel Management
Oct 12, 2014 by Brian, Hotel Management
Thank you for taking the time to share your experience with us. I appreciate your feedback as this is a great way for us to constantly improve our guest’s experience. I believe the additional hold on your credit card was due to your request that we hold the room for you which required us to authorize the credit card on file. When you came in and switched it we changed the card but the original authorization was still pending. My apologies. I have shared your concerns with my front office team and they feel horrible that this happened to you. Thank you for staying with us and we hope you will give us a chance to take care of you in the future. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Santa Monica Stay

Posted Oct 1, 2014
Very nice hotel and staff were polite and happy to help with any questions. We were given late check out of 2pm and our bags stored for us till 9 at no charge, as we had a late flight from LAX.
Comment from Hotel Management
Oct 16, 2014 by Brian, Hotel Management
Thank you for taking the time to provide this five star rating. I am glad you were able to experience the wonderful level of service our team provides. They truly care about every guests stay making sure they are comfortable and relaxed. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great location in Santa Monica

Posted Sep 30, 2014
Pros: Location, size of rooms Starbucks in the hotel
Staff was great! Offered suggestions and had walking maps. The rooms were large. It was nice to have a sitting area in the bedroom and out of the bathroom with make up mirror and outlets for hairdryer and ect. Parking is expensive, but there is cheaper parking right across the street.
Comment from Hotel Management
Oct 16, 2014 by Brian, Hotel Management
Thank you for the great review. I am glad you enjoyed your stay with us and thank you for recommending us. Great idea on the nearby parking for those that don’t need the convenience of valet parking with it’s in and out privileges. Thank you for your business and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Close to the beach and shopping

Posted Sep 24, 2014
Pros: Location and staff.
Cons: The decor was a little outdated, but it's not unbearable.
Location: There is a shopping center nearby as well as some great restaurants.
Was pleasantly surprised by this place. The staff was awesome and the room was great.
Comment from Hotel Management
Sep 27, 2014 by Brian, Hotel Management
Thank you for taking the time to share your experience with us. I agree. The team is awesome and makes every guests experience great. We are fortunate to be in such an incredible location and our amenities, from the two room spacious suites each with a pullout sofa bed, microwave and refrigerator to our restaurant and proudly brew Starbucks coffee outlets, we are the perfect location to assure a wonderful visit to Santa Monica. Thank you for sharing and we hope to see you back again soon. Brian Murphy General Manager
Comment from Hotel Management
Sep 26, 2014 by Brian, Hotel Management
Thank you for taking the time to share your experience with us. I agree. The team is awesome and makes every guests experience great. We are fortunate to be in such an incredible location and our amenities, from the two room spacious suites each with a pullout sofa bed, microwave and refrigerator to our restaurant and proudly brew Starbucks coffee outlets, we are the perfect location to assure a wonderful visit to Santa Monica. Thank you for sharing and we hope to see you back again soon. Brian Murphy General Manager