Ratings based on 1,161 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

great place

Posted May 21, 2015
Pros: great price ,clean, friendly staff, great breakfast ,great room service
Cons: top shelf in the closet needs cleaning
Location: walking distance to food,shopping ,coffee perfect spot
perfect location close to many amenities and Santa Monica pier ,Parked across the street only $5.00 per night will stay here again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney Australia

Excellent location

Posted May 13, 2015
Friendly,helpful staff ensured our 1 night stopover was as comfortable and pleasurable as possible.cental location near shops,restaurants and the beach increase the drawing power of this hotel.
Comment from Hotel Management
May 18, 2015 by General Manager, Hotel Management
Thank you for taking the time to provide this four star rating. I appreciate your making us a highly recommended hotel. With our Excellent location and friendly and attentive staff we are the destination in Santa Monica to assure a wonderful experience. Thank you for staying with us and we look forward to seeing you back again soon. Brian Murphy General Manager
4 out of 5
by A verified travelerfrom 東京

ビーチもショッピングも徒歩10分圏内

Posted May 12, 2015
買い物もビーチも楽しめる場所ですが、夜は全く人通りがありません。コンビニなどに行く際は明るい時間に。 ホテル内は普通かな。 日本のホテルで例えるならビジネスホテル風の上級版。で、部屋が少し広いかなぁ〜というぐらいの感覚です。清掃はきちんとされているので、きれいでした。 移動は基本全てUberを使いましたので、地下鉄やバスの利便性はわからずです。 他に同額、同レベルのホテルがなければ利用してもいいし、他に変えてもいいし、、、というレベルです。 でも受付のスタッフは感じよかったです。
Comment from Hotel Management
May 18, 2015 by General Manager, Hotel Management
Thank you for taking the time to provide this four star rating. I appreciate your making us a highly recommended hotel. With our Excellent location and friendly and attentive staff we are the destination in Santa Monica to assure a wonderful experience. Thank you for staying with us and we look forward to seeing you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Families
by A verified travelerfrom Torquay, Australia

Perfect room for a family

Posted May 11, 2015
Pros: Well located close to beach and 3rd Ave.
Cons: NIL
Location: Close to the beach, 3rd Ave and numerous local restaurants.
Had a great stay for our family including three children.
Comment from Hotel Management
May 18, 2015 by General Manager, Hotel Management
And you are correct, our suites are ideal for families, with a nice sized bedroom and a sitting room with the pull out sofa allowing families to spread out and relax. Our outdoor pool allows for a nice sunbathing experience before venturing off to all of the fun and exciting sites and activities that Santa Monica has to offer. All of our rooms have a microwave, refrigerator and pullout sofa bed in them providing our guests with the comforts of home. Thank you for staying with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new Jersey

good location, great staff

Posted May 10, 2015
Pros: Very clean, pool on roof, jazz lounge bartender
Cons: The price for valet parking was very expensive so I used a public parking area around the street.
Location: close to 3rd street promenade and carousel peer and to the ocean, able to walk to all. NOT on the beach but the location worked for me,
Easy walk to 3rd Street promenade and to the Carosel, Excellent concierge, named Eddie and the desk staff were extremely helpful to help me, a single female, get around. Right across from the court house and convention center. Food in restaurant was reasonably priced and ok. I was there visiting my son who had emergency surgery and they helped make me stay less stressful. Also Santa Monica has a fairly large homeless population but I did not have any any trouble walking around by myself being hassled in this area.
Comment from Hotel Management
May 18, 2015 by General Manager, Hotel Management
Thank you for the lovely review. We are a great choice to assure a wonderful visit to the Santa Monica area. Thank you for sharing with us. We are very fortunate to have such a prime location, yet quiet, restful and relaxing, and when you combine this with our incredibly thoughtful and attentive staff, we are the right choice. I hope your son is doing better. Thank you for staying with us and speedy recovery to your son. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Business trip to LA

Posted May 8, 2015
I stayed for 5 nights during a business trip to LA. The facility was very nice and conveniently located to the beach front and 3rd Street Promenade. Staff was very friendly and accommodating. I did not use any of the hotel's amenities so cannot comment on these.
Comment from Hotel Management
May 11, 2015 by General Manager, Hotel Management
Thanks Peter for this wonderful review. We are the perfect hotel for the business traveler with our two room suites that offer plenty of room to stretch out. I appreciate your taking the time to let us know and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2015
Cons: Parking was expensive.The wifi access charge was ridiculous. These kinds of extra charges feel like you are being nickle-and dimed.
Near to beach (10-15 min walk) and Rt 10 (access to LA) - good location in Santa Monica. Excellent staff. Large room, but the room rate was higher than other hotels of compatible quality (but slightly smaller rooms) in the immediate area.
Comment from Hotel Management
May 11, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us. We are fortunate to be in a great location and our amenities, from the two room spacious suites each with a microwave and refrigerator to our restaurant and proudly brew Starbucks coffee outlets, we are the perfect location to assure a wonderful visit to Santa Monica. Thank you for sharing and we hope to see you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

車でも買い物するにも便利な場所

Posted May 7, 2015
お部屋も広いし使いやすかったです。 車でも分かりやすい場所ですし徒歩でも買い物に行けてとても便利でした。
Comment from Hotel Management
May 11, 2015 by General Manager, Hotel Management
Thank you for sharing your experience with us. We do have a wonderful location next to the beach, 3rd street promenade and world famous Santa Monica Pier so when you arrive, you can just relax in our two room suites and then take a quick walk to all of the wonderful sites in Santa Monica. Thank you for staying with us and we hope to see you back again soon. Brian Murphy General Manager
3 out of 5
by A verified traveler

No view and I was given a curt answer when I asked

Posted May 4, 2015
Pros: It was the only place I could find with a suite.
Our room faced a baseball field which was pretty loud for a while. I thought there would be a decent view and we could walk to the pier since it was so close,but we couldn't find a safe or easy was to get anywhere on foot. Parking was 32.00 and on Expedia it said 28.00 ( in small print)
Comment from Hotel Management
May 6, 2015 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel. Our team takes great pride in providing all of our guests a restful and relaxing stay and I am so sorry that you didn’t get to experience the hospitality that all of our other reviews speak to. I hope you will give us a chance in the future to take care of you on your next visit to Santa Monica. Warm regards, Brian Murphy General Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom sydney

Posted Apr 25, 2015
Reception desk staff were helpful and friendly and also the bell desk were happy to help or advise us in the right direction. Easy walk to 3rd street Promenade also down to the pier.
Comment from Hotel Management
Apr 28, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us. We do have a great location, just a quick walk to the beach, 3rd street promenade, Venice beach and world famous Santa Monica Pier. Thank you for staying with us and we hope you will give us another chance to take care of you. Brian Murphy General Manager