Exterior

Reviews of Economy Inn Motel Sylmar

2 out of 5
Economy Inn Motel Sylmar
12783 San Fernando Rd, Sylmar, CA

Reviews

6.0
Rating 10 - Excellent. 28 out of 183 reviews" "
Rating 8 - Good. 41 out of 183 reviews" "
Rating 6 - Okay. 43 out of 183 reviews" "
Rating 4 - Poor. 33 out of 183 reviews" "
Rating 2 - Terrible. 38 out of 183 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ailee

Stayed 1 night in Aug 2023

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Filipe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Victor

Stayed 1 night in Jul 2022
Response from Hotel Management on Aug 15, 2022
Thank you

8/10 Good

Beatrice

Liked: Cleanliness
Disliked: Amenities
This particular part of Sylmar has many hotels & motels. It is not a really "pretty" part of town and next to railroad tracks. There aren't many trees or landscaping so it's a bit drab.
Stayed 1 night in Jun 2022

6/10 Okay

Ivette

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I’ve stayed at this location a few times but this time I got a room that was so blah….
Stayed 1 night in May 2022

10/10 Excellent

Antonio

Stayed 1 night in May 2022

8/10 Good

Beatrice

Liked: Cleanliness, amenities, property conditions & facilities
It was pleasant but may not return.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

6/10 Okay

Rachael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

grady

Traveled with family
Liked: Room comfort
some maintenance would do well to freshen up the room.....old electrical outlets perhaps removed, new televisions, tissues in the rooms, light bulbs not working or burned out......lampshades cleaned and/or replaced. However, price was right and the room was more than adequate for length of stay and needs.
Stayed 1 night in Dec 2021

2/10 Terrible

Salvador

Traveled with group
Disliked: Staff & service
Stayed 1 night in Nov 2021

6/10 Okay

Monica

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Got room 117 and no hot water the places was clean which was good the fridge didn't work good ... It's was okay for 1 night but if ur staying there for a bit longer, make sure u guys have hot water. Other than that it's good for one stay the guy up front was nice the lady that answerd the phone told me there's no rooms but there was .-.
Stayed 1 night in Oct 2021

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Rude when i check in. The room was very dirty and smelled weird
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Julene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quit and clean.
Nice place. 4 pm check in not good. Price is high.
Stayed 3 nights in Aug 2021

6/10 Okay

David

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
Everything was ok until the end, we forgot a pair of keys and some shoes but when we went back to ask if they retrieve them in the room they acted like people never leave things behind and were not being helpful at all. They said whatever they find they “toss away.” They would not answer their phone. It was a very stressful experience. We had to go back the next day and make a big deal and they finally gave us back the keys, but never got back our shoes. Never going back again.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unexpected but nice clean and quite .
Stayed 3 nights in Jul 2021

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Ramona

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our stay. The hotel Staff are very friendly, the bed in the room excellent, would come back again
Stayed 1 night in Apr 2021

8/10 Good

Felipe

Business traveler
Liked: Cleanliness, room comfort
Easy checking in
I made my reservation from the app and was automatically received by clerk at motel
Stayed 1 night in Feb 2021

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Elsaleon, Sylmar ca

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Easy access and very friendly welcoming I dont know why im.bring to say more
Stayed 1 night in Sep 2020

4/10 Poor

Logan

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t like dirty stained lamp shades, shower knob broken/loose.
Stayed 1 night in Feb 2020

2/10 Terrible

Lance

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible. Inits had a stench in which the receptionist got mad and said, there's nothing he can do. Heater wasn't working, blamed me, said i didn't know how to operate it. Sheets and bed spreads were dirty, stained and it had a burn mark. Shower drain was clogged, ahower door wouldn't latch.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
The motel itself felt safe, despite it being in the grimy part of Sylmar (ie alongside San Fernando Road). I expected to hear a ton of foot/vehicle traffic - I was pleasantly surprised to not hear a sound, not a peep from the other guests either. The outside of the motel looked modern/clean. The inside of the room was a bit small, old furnishings, outdated. Old bedding, carpet looked gross (stained, old). Old TV, the bulky kind. So old you could tell the TV couldn't entirely support the Spectrum cable it was connected to, through an hdmi switch. Def should update the friggin TV, flat screens are inexpensive nowadays. Bed wasn't the softest: the linens looked clean. I don't trust motels, I always carry extra sheets in my trunk. I covered the bed and pillows with it. The A/C worked. There were towels, not the tiny or gritty kind, so that was a plus. The window in the bathroom wasn't frosted, you could see through if on the other side peeping. Had to keep the door closed. There was a huge cricket in the shower stall...at least it wasn't a roach. Staff didn't bother me till the next morning. Rushing meout for housekeeping- that was annoying. I wasn't expecting the Ritz - you get what you pay for. I've paid less for cleaner, fresher looking momo's.
Stayed 1 night in Nov 2019

2/10 Terrible

Antonio

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible
Very rude staff. The room was dirty there was chips on the floor . The smell was bad everything was bad . Will never go back !
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Owners are nice and helpful,the place is old but well kept I wish they atleast have a bigger bed and coffee machine
Stayed 1 night in Oct 2019

6/10 Okay

Ma

Didn't realize it was in the ghetto. The check in guy was rude but I guess it goes with the ghetto and probably being the family who owns a small motel. They follow their own customer service rules.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Horrible facility. Decore and features from late 60's early 70's.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It should be noted that they make you give a $10 cash deposit when checking in. If you do not have cash he will not give you the room and makes it an inconvenience to have to drive somewhere you pull out cash
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It waa really hot AC did not work properly and the room smelled really bad like a bad refrigerator or dirty
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room ac was not on and took 3 hours to cool down, it was filthy, fridge didn't work, and the train goes by at all hours of the night and blows it horn about 50 yards away. Stay away
Stayed 1 night in Jul 2019

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Old facility, needed plumbing service right after I checked in. Would NEVER recommend staying here.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I hadn't seen a tube/CRT TV in 10 years. And then I stayed here, and wow! Staff held onto a lost possession of mine until I was able to pick it up. I was very grateful for that.
Stayed 2 nights in Jul 2019

2/10 Terrible

Unhappyvisitor, Sylmar

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I. Didn’t. Like the. Fact there. Were. So many. Spiders
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
As I checked out, I told them, “You could pay double the price to stay in a worse place.” Excellent place!
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Wide open rooms room front parking easy to unload luggage
Stayed 2 nights in May 2019

8/10 Good

Daytripper

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean budget hotel. Room coffee maker didn’t work.
Stayed 1 night in Mar 2019