Ratings based on 1,217 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from auckland, new zealand

Tired hotel, needs upgrade

Posted Sep 13, 2014
Was thankful it was just an overnight stay, try the other embassy suites
3 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Great hotel and guest room

Posted Sep 2, 2014
Pros: Hotel, guest room, location, lobby
Cons: Guest service and how they treat their guests.
Location: Airport hotel
Checked in at midnight and was threatened by the shuttle to move my car or he would call for tow. I told him I had gone around the parking structure and couldn't find parking. He told me he was coming right back and my car better not be there. I told the front desk agent what happened after she told me I would have to wait another 15 minutes to check in so my reservation and payment could be transferred from Expedia. As I was waiting, another guest checked in and told her he had parked in the same spot and he had to take down his luggage and she told him it was perfectly fine. The guest room was everything I would hoped it would be and even though it was next to the airport, we didn't hear any planes or any noise. We stayed at a Doubletree the next night and their service was exceptional. It was disappointing that Embassy doesn't train their staff as well.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from los angeles

Very nice hotel and close from the airport .

Posted Sep 2, 2014
Pros: The desine .
Cons: The room cleaning
Location: Near the airport
I have always loved to stay at the embassy suites nice staff and comfort rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel - pleasant atmosphere, good benefits

Posted Aug 27, 2014
We loved the staff. The gentleman saw that we had kids and placed our room next to the pool. The gentleman also filled us in on the free drinks, snacks that we could eat or else we would have missed out because there was 15 min. left. The barista was amazing and we talked a lot about our lives. The breakfast was incredible! Something for everyone and it was included in the price and delicious!! The hotel was excellently decorated and elegant. It was the best hotel of our entire week's trip. It was also close to the airport and to the beach. They let us borrow the towels to go to the beach. Wonderful experience that we wished we could have had the rest of our trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston, MA

Nice hotel

Posted Aug 19, 2014
The hotel breakfast and swimming pool is very nice. Specially the breakfast service was amazing. I don't like a $10 charge per day for the wifi though
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
We had a great experience at this hotel and enjoyed the breakfast buffet each morning.
3 out of 5
by A verified traveler from Los Angeles

Posted Aug 18, 2014
The Expedia reservation did not show in their system, so they wouldn't pick us up from the airport. Took lots of convincing and time. They wouldn't provide late dinner, so gave me a food delivery number. To make that call, they charged $2. Shame!
2 out of 5
by A verified traveler from N.Y

Right Beside airport. Noise, dirty smell ~ Sewer

Posted Aug 17, 2014
Pros: nothing. Free breakfast I guesss...
Cons: Cleaning. Provide free Wifi, local phone calls.
Location: Nothing. Mc donals is about 10 blocks away. CLOSE TO AIRPORT NOISE though.
Hotel looks better in the picture. unless you could accept the plane noise. Day and night would be noise. Dirty hotel as the sink smells like sewer. Bathtub has those black marks on the side.. feels dirty and needs to be re-grout. Everything is $$. No Wifi, local phone call is $1 each!?!?!?!?
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel, south of airport.

Posted Aug 16, 2014
Pros: The rooms.
Cons: The airport shuttle back to the airport left after the allocated time.
Location: By airport, so obviously hear the planes. Nothing around except other hotels. No restaurants that were in walking distance ate at hotel.
Hotel is very nice, rooms comfortable and clean. Airport shuttle must be called for pickup, and leave plenty of time for drop off.
3 out of 5
by A verified traveler

Long time waiting for the shuttle bus (100min )

Posted Aug 15, 2014
Pros: Quiet and adequate room -- good for family travel.
Cons: Shuttle service
Shuttle bus is insufficient. Said the schedule is every 30min, but waiting for over 100 minute ....