Ratings based on 1,217 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler from auckland, new zealand
Tired hotel, needs upgradePosted Sep 13, 2014
Was thankful it was just an overnight stay, try the other embassy suites
for Everyoneby A verified traveler from Phoenix, AZ
Great hotel and guest roomPosted Sep 2, 2014
Pros: Hotel, guest room, location, lobby
Cons: Guest service and how they treat their guests.
Location: Airport hotel
Checked in at midnight and was threatened by the shuttle to move my car or he would call for tow. I told him I had gone around the parking structure and couldn't find parking. He told me he was coming right back and my car better not be there. I told the front desk agent what happened after she told me I would have to wait another 15 minutes to check in so my reservation and payment could be transferred from Expedia. As I was waiting, another guest checked in and told her he had parked in the same spot and he had to take down his luggage and she told him it was perfectly fine. The guest room was everything I would hoped it would be and even though it was next to the airport, we didn't hear any planes or any noise. We stayed at a Doubletree the next night and their service was exceptional. It was disappointing that Embassy doesn't train their staff as well.
for Business Travelersby A verified traveler from los angeles
Very nice hotel and close from the airport .Posted Sep 2, 2014
Pros: The desine .
Cons: The room cleaning
Location: Near the airport
I have always loved to stay at the embassy suites nice staff and comfort rooms
for Everyoneby A verified traveler
Great hotel - pleasant atmosphere, good benefitsPosted Aug 27, 2014
We loved the staff. The gentleman saw that we had kids and placed our room next to the pool. The gentleman also filled us in on the free drinks, snacks that we could eat or else we would have missed out because there was 15 min. left. The barista was amazing and we talked a lot about our lives. The breakfast was incredible! Something for everyone and it was included in the price and delicious!! The hotel was excellently decorated and elegant. It was the best hotel of our entire week's trip. It was also close to the airport and to the beach. They let us borrow the towels to go to the beach. Wonderful experience that we wished we could have had the rest of our trip.
for Everyoneby A verified traveler from boston, MA
Nice hotelPosted Aug 19, 2014
The hotel breakfast and swimming pool is very nice. Specially the breakfast service was amazing. I don't like a $10 charge per day for the wifi though
for Everyoneby A verified traveler
Posted Aug 19, 2014
We had a great experience at this hotel and enjoyed the breakfast buffet each morning.
by A verified traveler from Los Angeles
Posted Aug 18, 2014
The Expedia reservation did not show in their system, so they wouldn't pick us up from the airport. Took lots of convincing and time. They wouldn't provide late dinner, so gave me a food delivery number. To make that call, they charged $2. Shame!
by A verified traveler from N.Y
Right Beside airport. Noise, dirty smell ~ SewerPosted Aug 17, 2014
Pros: nothing. Free breakfast I guesss...
Cons: Cleaning. Provide free Wifi, local phone calls.
Location: Nothing. Mc donals is about 10 blocks away. CLOSE TO AIRPORT NOISE though.
Hotel looks better in the picture. unless you could accept the plane noise. Day and night would be noise. Dirty hotel as the sink smells like sewer. Bathtub has those black marks on the side.. feels dirty and needs to be re-grout. Everything is $$. No Wifi, local phone call is $1 each!?!?!?!?
for Everyoneby A verified traveler from Chicago
Nice hotel, south of airport.Posted Aug 16, 2014
Pros: The rooms.
Cons: The airport shuttle back to the airport left after the allocated time.
Location: By airport, so obviously hear the planes. Nothing around except other hotels. No restaurants that were in walking distance ate at hotel.
Hotel is very nice, rooms comfortable and clean. Airport shuttle must be called for pickup, and leave plenty of time for drop off.
by A verified traveler
Long time waiting for the shuttle bus (100min )Posted Aug 15, 2014
Pros: Quiet and adequate room -- good for family travel.
Cons: Shuttle service
Shuttle bus is insufficient. Said the schedule is every 30min, but waiting for over 100 minute ....