Ratings based on 1,751 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

Great Hotel

Posted Jun 19, 2015
Pros: Very pleasant reception area. Large rooms with kitchen facilities and separate bedroom.
Cons: This is the only hotel on my recent trip where WIFI is not included. Refused to pay for it.
Location: Like all LAX hotels, it is in a fairly remote area devoid of restaurants and shopping within walking distance. Great for a short stay in transit.
Have stayed here on several occasions. All facilities are very comfortable. Breakfast offers an excellent range. Reception staff have always be helpful and accommodating when I have arrived before check in time, tired after a long flight.
Comment from Hotel Management
Jun 22, 2015 by Guest Services Manager, Hotel Management
Thank you for the wonderful 5 star review of our hotel! It is great to see that you have stayed here on several occasions. Thank you for complimenting our reception team, I will be sure to pass along your compliments. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Great facilities really close to LAX.

Posted Jun 12, 2015
Pros: The relaxed atmosphere and every facility is available. No need to leave the hotel for anything. The 2 room suites are very comfortable and quiet.
Cons: Please keep up the attention to detail in the cleaning process.
Location: The hotel is only a few minutes from the airport and the hotel shuttle will pick up at any time.
Free shuttle great, complimentary breakfast, managers reception and in house restaurant great. Extremely comfortable, quiet and clean suite.
Comment from Hotel Management
Jun 23, 2015 by Guest Services Manager, Hotel Management
It is wonderful to read that you enjoyed some of our great amenities at our hotel! Thank you for sharing your experience with us and we hope you are able to stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Family vacation

Posted Jun 11, 2015
Hotel is clean and beautiful. The staff was great, they even say hello . The rooms are huge with lots of amenities, not the average hotel. The food choice is great and made to order. Only thing is that parking is expensive 27/day. But can park in the nearby neighborhood and walk over to save a few bucks. We had a great time.
Comment from Hotel Management
Jun 21, 2015 by Guest Services Manager, Hotel Management
It is wonderful to read in your review that you felt our hotel was clean and beautiful. We appreciate getting reviews like yours because it ensures us we are doing things rights. I will be sure to pass along your compliments to our team. Again thank you and look forward to severing you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Second choice...

Posted Jun 1, 2015
We usually stay at the Embassy Suites near Six Flags but it was sold out this past weekend. Had a decent stay but have to say that the amenities at this hotel need an upgrade. Pool was not inviting at all and the chlorine was so strong we had to leave after 10 minutes. 27 dollars per night was also added onto our 2 night stay... We won't be coming back.
Comment from Hotel Management
Jun 4, 2015 by Luke, Hotel Management
Thank you for taking the time to review our hotel and express some of your concerns about our property. We will take your comments under consideration as we continue to improve all of our guest experience. Again thank you and we hope you will consider staying with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Pleasantly surprised.

Posted Jun 1, 2015
Great place. Kids were excited. Indoor pool open till 10:00pm. Nice place. Great deal.
Comment from Hotel Management
Jun 4, 2015 by Luke, Hotel Management
Thank you for the nice words about our property. It is wonderful to read you enjoyed our indoor heated pool! It is one of our great amenities for all of our guests to enjoy. We look forward to your return trip with us and thank you again for the great review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tijuana

económica and very neat

Posted May 24, 2015
A very large and clean room at a very good price. Hotel buildings is not new but accommodations have been recently remodeled. Two tvs one in bedroom and one in a separate living room.
Comment from Hotel Management
May 26, 2015 by Luke, Hotel Management
Thank you for the wonderful and helpful 5 star review of our hotel. It is great to read you enjoyed the large and clean suite we offer to all of our guests. We look forward to welcoming you back when your travels bring you to the Los Angeles area again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2015
Thought this was cute. My 5yo boy said dad this is the best inside hotel ever We had a great time
Comment from Hotel Management
May 26, 2015 by Luke, Hotel Management
Thank you so much for the kind words. We are all glad you had a great time while staying with us. We hope you and your son come back and enjoy our beautiful hotel again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Customer Service

Posted May 20, 2015
Staff are very accommodating, they excel in their customer service role. I would highly recommend this to anyone.
Comment from Hotel Management
May 23, 2015 by Rene Cortez, Hotel Management
Thank you so much for the great 5 star review of our hotel and the wonderful comments about our staff. We sincerely appreciate it and we hope that you will visit us again very soon.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Brisbane Australia

Really Good

Posted May 19, 2015
Pros: Very well located for a transit stop. Modern. Efficient staff. Very clean
Cons: Breakfast buffet
Location: Close to LAX. Not much to do in the surrounding area.
Arrived early from a long trans Pacific flight. Hotel shuttle collected us but we had to make a call to advise them we were there. Greeted by friendly and understanding reception staff.
Comment from Hotel Management
May 21, 2015 by Rene Cortez, Hotel Management
Thank you so much for the 5 star review of our hotel! We sincerely appreciate your comments and we're very happy that you enjoyed your stay. We hope that you will choose to stay with us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Stay!

Posted May 18, 2015
Pros: We like the fact that they have an in door pool, our kids love it.
Location: There was plenty restaurants to chose from within five minutes of the hotel and I was referred to a great place to get my nails done.
We had a wonder stay at Embassy Suites LAX, actually I don't think that we have ever had any problems at any Embassy Suites that we have stayed at in the past. This is one of the main reasons why we continue to book our stays here. Their staff was very nice at check in, I don't think it took more than five minutes to get us into our room.
Comment from Hotel Management
May 19, 2015 by Luke, Hotel Management
Thank you so much for the kind words about our hotel! We take pride in offering our guests the highest level of customer service and we thank you for recognizing this. When your travel plans bring you to the Los Angeles area again we look forward to welcoming you back!