Ratings based on 1,549 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Hotel staff is not client friendly

Posted Feb 23, 2015
Let's start with the shuttle driver who wouldn't wait a minute for me to verify the hotel address per his request , he asked me to get off the shuttle and then never returned to pick me up after 2 phone calls to the hotel, I arrived at the hotel at 1 am. The room was dirty and smell horrible ; when I was ready for the shuttle to get back to the airport , the counter employee told me the shuttle I was looking at was not the correct shuttle , I had to wait 30 min for the next one . Then she changed her mind and said it is ok to take that shuttle . They Were still loading suitcases . The staff is not welcoming , no smiles , my room was never cleaned ugh ! Will not go back
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Very clean hotel

Posted Feb 23, 2015
Great breakfast, clean rooms. Downside: airport too close. Lots of airplane noise in the evening and early in the morning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2015
The staff was incredibly nice. The complimentary breakfast was delicious. Room was unexpectedly beautiful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom yueyan

Close to airport, breakfast and facilities are nic

Posted Feb 20, 2015
Food are good. Environment are good. The service are nice and prifessional....,........,.,,,,,,
3 out of 5
Recommended
for Families
by A verified travelerfrom los angeles, ca

Family of 6

Posted Feb 18, 2015
Pros: the cook to order breakast
Cons: the room needed some type of window outside ventilation.
Location: well you needed a car for everything. This hotel sits up on a hill and down the hill is a highway. With fast moving cars.
Ok when we got our room key it was for a handicap suite. At first I was bothered but then thought about it, it was very roomy. The bathroom although was like a pool shower room everything was basically together. the shower was not in a tub. That was okay it was big, plus I have small kids it was easier to shower with them. But the super turn off was I had no ventilation in my room no balcony like all the other rooms, not even a window. That was disappointing. I mean it got really stuffy in there where we almost needed to open the room door just to air it out. That was the major downfall.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2015
Everything is great except one staff seems not happy to help. Fortunately, there are many others do.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom monterey

Most enjoyable , like paradise, must return.

Posted Feb 14, 2015
Pros: Comfort and atmosphere of serenity.
Cons: Parking just okay.
Location: Near airport and freeway accessible to everywhere.
Trip was stressful, hotel made it worthwhile. The hotel is well laid out with excellent dining, free breakfast and a social hour. Even though it's near the airport the rooms are sound proof. Hope to have family reunion there.
3 out of 5
by A verified traveler

quick family vacation

Posted Feb 13, 2015
paying nearly $30.00 for parking and $10.00 for Internet is ridiculous!! The room was very 'damp' feeling. And not nearly as comfortable as the Embassy Suites we stayed at the night before in San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveler

トランジットには最適

Posted Feb 11, 2015
空港から近く、トランジットには最適かと思います。 ホテルの雰囲気もリゾートチックで個人的には好みでした。 部屋は2ルームで広かったです。 トランジットにはいいですが、サンタモニカやハリウッドへの観光拠点としては少し遠いかなと。 どちらにも車で1時間くらいかかるので、私はレンタカーで移動してました。 価格も手ごろなのでトランジットの際にはまた使いたいと思います。
3 out of 5
by A verified travelerfrom Seattle, WA

no ac

Posted Feb 6, 2015
Pros: free breakfast
Cons: room AC
Location: it's the airport
room was always hot. great breakfast though. a bit more