Ratings based on 1,713 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Customer Service

Posted May 20, 2015
Staff are very accommodating, they excel in their customer service role. I would highly recommend this to anyone.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Brisbane Australia

Really Good

Posted May 19, 2015
Pros: Very well located for a transit stop. Modern. Efficient staff. Very clean
Cons: Breakfast buffet
Location: Close to LAX. Not much to do in the surrounding area.
Arrived early from a long trans Pacific flight. Hotel shuttle collected us but we had to make a call to advise them we were there. Greeted by friendly and understanding reception staff.
Comment from Hotel Management
May 21, 2015 by Rene Cortez, Hotel Management
Thank you so much for the 5 star review of our hotel! We sincerely appreciate your comments and we're very happy that you enjoyed your stay. We hope that you will choose to stay with us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great Stay!

Posted May 18, 2015
Pros: We like the fact that they have an in door pool, our kids love it.
Location: There was plenty restaurants to chose from within five minutes of the hotel and I was referred to a great place to get my nails done.
We had a wonder stay at Embassy Suites LAX, actually I don't think that we have ever had any problems at any Embassy Suites that we have stayed at in the past. This is one of the main reasons why we continue to book our stays here. Their staff was very nice at check in, I don't think it took more than five minutes to get us into our room.
Comment from Hotel Management
May 19, 2015 by Luke, Hotel Management
Thank you so much for the kind words about our hotel! We take pride in offering our guests the highest level of customer service and we thank you for recognizing this. When your travel plans bring you to the Los Angeles area again we look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom arizona

Unique Hotel

Posted May 17, 2015
Nice hotel with an incredible lobby. Our room was non smoking but previous guests had clearly smoked so we had to be moved. Front desk staff did so immediately and we had no other issues. I will probably stay here every time I come to town.
Comment from Hotel Management
May 18, 2015 by Luke , Hotel Management
Thank you for the 5 star review! We look forward to your next visit with us and we are very happy to be your number 1 choice in hotels when you come to Los Angeles again! See you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2015
Huge room, good free breakfast, excellent managers reception. A pleasant surprise.
Comment from Hotel Management
May 13, 2015 by Rene Cortez, Hotel Management
Thank you so much for the wonderful 5 star review!! We appreciate the wonderful comments about our hotel. We look forward to being at your service again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place near LAX.

Posted May 6, 2015
Pros: near lax; comfortable; breakfast.
Location: nothing nearby..
Near LAX with frequent shuttle (30mins in the mornings and hourly in the afternoons). Excellent breakfast. The only issue is stale odour of tobacco and nothing nearby.
Comment from Hotel Management
May 8, 2015 by Luke, Hotel Management
My staff and I are very grateful to you for taking the time to review your stay at our property! We offer an excellent breakfast to help all of our guests get ready for there day. Again, Thank you for the wonderful words and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cali

Great hotel!

Posted May 5, 2015
Very nice and spacious room! Would recommend this hotel to anyone and I will stay again in the near future!
Comment from Hotel Management
May 8, 2015 by Luke, Hotel Management
Thank you very much for the wonderful 5 star review! We hope you do indeed recommend our hotel to anyone asking for a great place to stay in the LAX area. Again, thank you and we look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cape Cod, Mass.

Great hotel near LAX.

Posted Apr 29, 2015
Cons: The only suggestion would be to lower the noise emanating from the breakfast area. It can get loud when it is in full swing.
Location: We went into Hollywood which was just a short drive. Spent the evening walking and shopping and enjoying the street shows. Fun for entire families.
Check in was a bit harsh. I think the attendant at the desk was having a bad day. Our stay included breakfast each morning which was nice. That area was rather loud. Acoustics could be improved. It is buffet style and a manned grill to make eggs however you wanted. Busy at times, but the staff kept the tables cleared, and the buffet well stocked. They were very cheerful and helpful. Underground on site parking was easy and reasonable. There is a security guard in the parking lot which was nice as we returned from a day trip late at night. Hotel was very clean. Loved the pond with the fish and turtles off the main lobby.. Beds were comfortable, there is a mini fridge and microwave as well as a coffeemaker , hair dryer and ironing board and iron in the rooms. All of which we used without a problem. There is a happy hour in the mid afternoon complete with snacks. Although you are close to the airport, you don't hear the planes at all. Daily charge for Wi Fi. It proved convenient to drop off the rental car the night before our flight and take the hotels courtesy shuttle back to the hotel. The shuttle runs every half hour in the morning and every hour after that. We had a very nice experience here and a very nice overnight before we boarded our plane to head home. Very nice ending to a vacation, and the price was very reasonable for what they offered as well.
Comment from Hotel Management
May 4, 2015 by Rene Cortez, Hotel Management
Thank you so much for sharing your review about our hotel. We're sorry to hear that you check in did not go as you would have hoped for because of the lack of service. However, we're happy to hear that the rest of your stay went well and you enjoyed yourself with us. We hope that you will choose to stay with us again in the near future.
Comment from Hotel Management
May 4, 2015 by Rene Cortez, Hotel Management
Thank you so much for sharing your review about our hotel. We're sorry to hear that you check in did not go as you would have hoped for because of the lack of service. However, we're happy to hear that the rest of your stay went well and you enjoyed yourself with us. We hope that you will choose to stay with us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Nice clean hotel, with attentive staff.

Posted Apr 27, 2015
Pros: Staff were polite and attentive. Express checkout, clean pool and rooms. All a plus for this hotel. Close to the airport.
Cons: The only downside was that I had to ask or find out about meal/breakfast times, rather than being told during check in.
Location: 20 minute walk to the plenty of restaurants and groceries etc.
Staff were polite and attentive. Express checkout, clean pool and rooms. All a plus for this hotel. Also the best attribute is the fact that it was close to the airport. The only downside was that I had to ask or find out about meal/breakfast times, rather than being told during check in.
Comment from Hotel Management
May 4, 2015 by Rene Cortez, Hotel Management
Thank you so much for the wonderful review of our hotel. We're happy that you were happy and enjoyed your stay. We apologize that you were not informed about our meal/breakfast hours. I will share your comments with our staff so that we can improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kb

Great experience

Posted Apr 27, 2015
The staff was super friendly and made it possible to feel right at home.
Comment from Hotel Management
May 4, 2015 by Luke, Hotel Management
Thank you so much for the wonderful compliments about our friendly staff! I'm very pleased to see that you felt right at home during your time with us. Again, thank you and we look forward to welcoming you back again soon!
Comment from Hotel Management
May 4, 2015 by Luke, Hotel Management
Thank you so much for the wonderful compliments about our friendly staff! I'm very pleased to see that you felt right at home during your time with us. Again, thank you and we look forward to welcoming you back again soon!
Comment from Hotel Management
May 4, 2015 by Luke, Hotel Management
Thank you so much for the wonderful compliments about our friendly staff! I'm very pleased to see that you felt right at home during your time with us. Again, thank you and we look forward to welcoming you back again soon!