Ratings based on 333 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby Joe & Mary
Nice hotel, friendly staff.Posted Apr 14, 2014
Pros: The room had a very clean look and we liked the the kitchen, which included a medium size freezer/refrigerator, with lots of room for groceries.
Location: We liked that it was located next to a large shopping area, convenient for eating out, general shopping.
The staff was very friendly, after we checked in our room, we received a call from the front staff wanting to know how we liked our room. I I asked the staff for information on farmer's markets and they printed out a map with directions. Overall, we were pleased with our visit, we would definitely stay here again.
for Everyoneby Michelle from Ontario, Canada
Friendly staff!Posted Apr 8, 2014
Liked having a kitchen in room. Would be better if there was more kitchen supplies. Hard to cut things with a butter knife. Nice location with shopping & restaurants. Updated rooms. Staff very friendly & helpful.
Jan 15, 2014
Michelle - Thank you so much for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our friendly staff, convenient location and clean rooms with fully equipped kitchens at a great value. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future!
for Everyoneby A verified traveler
Great room, poor free breakfastPosted Mar 31, 2014
Had a great stay, hotel and room were very clean and nice. My only disappointment was the continental breakfast, should I say lack of. I know these rooms have kitchenettes but on a busy trip with my 2 kids I didn't have time or want to make a breakfast on a one night stay. We went to lobby expecting more. What was available were apples, small oranges, instant oatmeal and small packaged cupcakes. Wasn't what we were anticipating and was very disappointed . Other than that a total recommendation for this hotel. Just don't expect much at breakfast
by Angela from Salt Lake City
Do not stay here!!Posted Mar 29, 2014
I booked 3 rooms with children with asthma. The gave us smoking rooms! What kind of staff would do that! I asked the staff twice and they said no they were not! I will never stay at an Extended Stay hotel again!
Jan 2, 2014
Angela - I received a copy of your review and wanted to take a moment to personally apologize for your experience. I am sorry to hear that your room smelled like smoke, after requesting a non-smoking room. I will be meeting with our housekeeping staff to ensure a deep clean is performed on your room so that your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
for Business Travelersby norcalbois from roseville, ca
Close to highway and restaurantsPosted Mar 18, 2014
Pros: Newer, clean
Cons: Wash cloths, extra recliner, larger pillows. Exercise room or pool, spa.
Location: centrally located very close to the interstate but not too close to have excessive noise, restaurants and bars are relatively close , walking distanc
The hotel room was okay nothing special. Our room lacked and wash cloths. The hotel was clean and orderly, relatively new extended-stay had all the normal amenities would've been nice to have another recliner when two people stay in the room.
Jan 20, 2014
Thank you for your recent review of our hotel. I am sorry to hear that your room was lacking washcloths. I will be meeting with our housekeeping staff to ensure this does not occur in the future. Still, it’s great to hear that you found our hotel to be clean. As well, I’m happy that you found our location to be convenient. We hope that you will stay with us again in the future.
for Business Travelersby A verified traveler
Perfect f or what I neededPosted Mar 17, 2014
Pros: Close to the airport. Not hard to get to downtown Burbank
Location: My training was in downtown Burbank so once I got to the training it was great to be there with all the restaraunts, comedy club and shopping.
I was going to be in a seminar training all day so I only needed a place to come back and sleep. For the price, it was exactly what I needed.
Jan 19, 2014
Thank you so much for posting a review of our hotel. It’s great to hear that our location was convenient to your travel needs. Thank you for choosing Extended Stay Hotels. We would love to see you again, should your travels bring you back to our area.
for Everyoneby A verified traveler
Extended Stay - Burbank (Empire Center)Posted Mar 16, 2014
Easy and convenient location. Wood floors make for loud neighbors above, below and on either side.
Jan 21, 2014
Thank you so much for sharing your experience with us. I’m glad to hear that you enjoyed our location during your visit. Still, I apologize that you experienced noise disturbances from neighboring guests. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
by LS from MS
not staying here againPosted Mar 16, 2014
Pros: close to where we were working for a couple of days
Cons: cleanliness- especially in bathrooms
Location: target, lowes, fast food restaurants, tj max, marshalls
walls are thin so you hear everyone around you- not very clean- overall, not a comfortable stay for us
Jan 20, 2014
Thank you for the feedback about your stay at our hotel. I apologize that you experienced some noise disturbances from neighboring guests. As well, I am sorry to hear that the cleanliness of our hotel did not meet your expectations. I will be reviewing your comments with our staff to ensure your experience is not repeated. Thank you again for your comments. I do hope that you will return to our hotel, or any of our other brand locations in the future.
by Paul from Santa Barbara
Attention to details missingPosted Mar 13, 2014
Pros: I chose it because of the small kitchen.
Cons: Service was poor.
I was in town for a business meeting and expected to use the hotel room to be prepared for a full day of activity. I came back to the hotel late after a long day expecting to relax and enjoy. They had provided a toaster which I planed to use (I purchased a loaf of bread for quick toasted sandwiches). I put bread in the toaster and went on with my unpacking. Shortly the toast started to burn on one side while still raw on the other. As the smoke began to fill the room I unplugged the toaster(before the alarm went off, not sure why it didn't since I smelled the smoke). I told the front desk that there was a problem(the toaster was actually broken but still in the room) and they said they would take care of it. The next morning when I sent to take a shower there was no shampoo, fortunately I had some with me. When I returned to the room it had not been serviced at all. I called the desk and complained again to have them replace the toaster, bring shampoo and towels. About an hour later they responded. Very disappointing. Paul
Jan 20, 2014
Paul - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you had difficulties with your toaster. Please know that toiletries are always available upon request at the front desk. As well, I am sorry that our housekeeping policy was not explained to you when you checked in. We offer housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
by Charel from Hayward, ca
They need to put in new mattressesPosted Feb 25, 2014
Pros: The location
Cons: Bedding and shower
Location: A lot of generic shops and restaurants.
We couldn't have a nice night of sleep as the beds were extremely uncomfortable. The shower needed a new head and water didn't get hot enough. However, the location was great and was close to shopping and dinning.
Jan 27, 2014
Charel – Thank you for providing us with details about your stay. I am glad that you enjoyed our convenient location during your visit. Still, I apologize that you experienced some issues with your bed and the shower head in your bathroom. I have met with our maintenance staff to ensure these issues do not continue in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.