Ratings based on 278 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
for Everyoneby Rich from Morro Bay, ca
close and priced rightPosted Nov 27, 2013
Location: The hotel was between the Airport and the freeway
I just needed a place that was close to the Airport and even though this hotel is set up for longer stays, it fit my needs also. The room was clean and quiet. there were restrurants close by so I did not need to move my car to eat. The pricing was within my budget.
Jan 2, 2013 by Manager
Rich - Thank you for taking the time to write a review of your stay. It's great to hear that our prime location within walking distance to a variety of restaurants was convenient to you. Despite your short stay I'm glad our facility was able to accommodate you comfortably. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
for Everyoneby Gordon from Shreveport
Perfectly AcceptablePosted Nov 21, 2013
Pros: Convenient location, clean rooms.
Cons: No daily cleaning service
Location: Lots of shopping and eateries, about a mile from the Burbank Airport and Conference center
The hotel was exactly what it promised to be. Nothing really blew my mind, but nothing disappointed either. Convenient location right by a lot of shopping and eateries would make an extended stay very easy.
for Everyoneby Mark from Santa Fe, NM
Good for a few daysPosted Nov 4, 2013
Cons: Housekeeping should at least come in daily to vacuum and remove trash....
Location: Lost of shopping close by as well as plenty of places to eat within a VERY short drive....very easy highway access
We booked this property and this was my first time at an Extended Stay America. The rooms were recently remodeled and were very nice looking. The beds were some of the most comfortable we have ever slept on. The location is close to numerous stores, places to eat and easy access to freeways. The only thing that keeps this location from a full five star rating is the fact that there is a train track moderately close so sometimes there is train noise. The other thing (and this may be a company policy) is that the rooms were not checked daily. We do not need towels and sheets changed daily, but, for $125/night, the housekeeping could at least come in and take out trash or vacuum the floor....
Jan 12, 2013 by Manager
Mark - Thank you so much for posting a review of our property. It's great to hear that our newly remodeled rooms and comfortable beds were up to your satisfaction and made your stay wonderful. We have recently started a new package program which includes full housekeeping service everyday! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
for Everyoneby A verified traveler
Not for Business TravelersPosted Oct 25, 2013
Instead of my request for Non Smoking room, they gave me Smoking room. Bed seems to be not worked out neatly No Shampoo / Conditioner and when requested was asked go to Target and get it. No complimentary services Breakfast - short window 6-9am and not sure want was there besides cereal. THIS HOTEL IS NOT SUITABLE FOR BUSINESS TRAVELERS
Jan 1, 2013 by Manager
I appreciate you bringing your experience to our attention. I am so disappointed that you were not completely satisfied with your stay at our hotel as a business traveler. Please accept my apology and know that your comments about not getting the room type requested were reviewed by the front desk staff, and we will strive to make sure your experience is not repeated. As well, I have spoken with them about conveying our amenity policy at check-in better so that guests know we offer some toiletries at the front desk upon request for them to enjoy. We continually work to improve our hotel, so I really appreciate your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience next time.
for Everyoneby A verified traveler
GreatPosted Oct 13, 2013
Excellent fun amazing will definitely come back on my next trip and will recommend to friends
Jan 21, 2013 by Manager
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our great staff and newly renovated facility met your standards. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
for Everyoneby Aaron
Nice hotel in a good area near foodPosted Sep 10, 2013
Pros: Friendly staff and convenient location.
Cons: Air quality and amenities. A pool would have been excellent.
Location: Lots of shopping and food nearby.
Staff was awesome! Only complaint was the smell in room and hallways. My room smelled like a bag of dirty gym socks. They did leave a notice for the Ac units to be cleaned the day after I was leaving. I think all hotels should have hepa filters throughout. Overall, I was happy with my stay once I got used to the smell.
Jan 11, 2013 by Manager
The team and I appreciate your encouraging remarks about our staff and service. Please accept our apologies that the room odors were bothersome. Still, we are very pleased to know that we were able to provide you with an overall l pleasant stay with us. Thank you again for sharing your experience with us, we would love to see you again should your travels bring you back to our area.
for Everyoneby Elaine from Florida
Burbank is the light of LAPosted Sep 5, 2013
Pros: Cleanliness, housekeeping only when requested, kitchens in rooms.
Cons: I saw people bringing their dirty towels to the front desk. There s got to be a better way to handle that, a laundry bin on each floor?
Location: All of the LA studios, tourist attractions, Venice and Santa Monica beach, are within a 1 hour drive in moderate traffic.
If you are visiting or working in the LA area stay in Burbank! Extended stay is a great no frills studio apt type place. You can walk to empire center for a few groceries after you Experience LA traffic! Staff is pleasant, the place is clean and The prices are reasonable. All of the LA attractions are close by.
Jan 9, 2013 by Manager
Elaine - Thank you so much for posting a review of our property. I'm so pleased to hear that our clean rooms and wonderful staff were able to make your stay with us great. Also, I am happy to hear that the location our hotel and in-room kitchens were convenient for your needs. Still, we will keep your recommendation for laundry bins on each floor in mind when reviewing this process. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future
for Everyoneby Marvin from Los Angeles
Close to the airportPosted Sep 5, 2013
Pros: The only thing i liked about this place was the location, the kitchen amenities, and the staff.
Cons: needs a lounge area. a cafe or store. without these, this hotel is just a motel.
Location: empire center, and downtown burbank. thats about it.
There is absolutely no place outside of your room to sit and hangout. No outdoor shaded areas. no pool.
Jan 9, 2013 by Manager
Marvin - I appreciate you taking the time to provide a review of our hotel. We appreciate the kind comments about the great customer service provided by our staff and the convenience of the kitchen amenities. Still, I apologize that we did not meet your expectations with our public common areas. We use reviews such as yours to continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing our hotel. I hope we have the opportunity to see you again in the future.
Recommendedby A verified traveler
Posted Sep 5, 2013 on Hotels.com
for Business Travelersby A verified traveler
Posted Aug 30, 2013 on Hotels.com
There was no hot water for shower.