Dear Kenneth, We are thrilled to hear you had a positive experience with our staff at Extended Stay America! Providing exceptional service with a friendly attitude is fundamental to us. Thank you for your kind words. We value your feedback and hope to welcome you back for another wonderful stay in the future!Sincerely,Hotel Management

Dear Patricia, We are glad you found our location convenient and enjoyed a quiet stay. Providing a peaceful environment for our guests is important to us. We appreciate your feedback and are delighted you had a positive experience overall. If there is anything else we can do to enhance your stay in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely,Hotel management

Dear ANALY, We sincerely apologize for the disappointment you experienced with our breakfast offerings and for any interaction with our staff that did not meet your expectations. Your feedback is valuable to us, and we will address these concerns internally to ensure improvements are made. Providing a pleasant experience is our top priority, and we regret any inconvenience caused. Despite these setbacks, we hope you will consider giving us another chance to exceed your expectations in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Mark, We sincerely apologize for the unpleasant odor and cleanliness that impacted your stay. Your feedback is invaluable to us, and we will address these concerns to ensure a more comfortable and pleasant experience for all our guests. Please rest assured that cleanliness and hygiene are top priorities for us, and we are implementing measures to prevent such issues from occurring in the future. Thank you for bringing these matters to our attention, and we hope to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Rosalind, Thank you for your review. We deeply regret the inconvenience you experienced during your visit. Your feedback is crucial, and we're genuinely sorry for falling short of your expectations regarding room cleanliness and staff service. This does not align with the service standard we wish to uphold. We understand the importance of a comfortable and hospitable environment for our guests, and we're actively addressing these issues to improve our services. Please accept our sincerest apologies for the frustration this caused. We value your patronage and hope for the opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing these concerns to our attention, and we hope to welcome you back and make it up to you.Sincerely,Hotel Management

Dear Valerie, Thank you for the review. We are pleased you found our employees to be friendly and helpful and that you enjoyed the surrounding area. However, we apologize for the cleanliness issues you encountered during your recent stay. Your feedback is invaluable to us, and we will address these concerns with our housekeeping teams to ensure that our standards are consistently met. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to provide you with a more satisfactory experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Desirae, We sincerely apologize for the extended wait upon your arrival and the inconvenience of the unavailability of toilet paper. Your experience does not meet our service standards, and we are actively addressing these issues to prevent recurrence. Please accept our apologies for the inconvenience caused. Your feedback is invaluable, and we hope to have the opportunity to regain your trust on your next visit. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to us directly.Sincerely,Hotel Management.

Dear Triana, We apologize for the inconvenience you experienced during check-in. Your feedback is concerning, and we will address these issues promptly to ensure a smoother arrival process for our guests. Regarding the lack of clean towels and an ice machine, we will work to improve these amenities for your future visits. Your satisfaction is our priority, and we appreciate your understanding. We hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Nataly, Thank you for your feedback. We appreciate you choosing our hotel for your stay. Our goal is to provide an exceptional experience for all our guests, and we regret if we fell short of meeting your expectations on this occasion. Your comments are valuable to us as we continually strive to improve. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Sincerely,Hotel Management

Mr. Lopez, As we discussed at your check-in. We apologize for the delay and appreciate your patience.Thank you for staying with us.

Dear Jeffrey, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Dear Andrew, We apologize if our breakfast offerings did not meet your expectations. Your feedback is valuable, and we will take it into consideration as we strive to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to accommodate your needs better in the future.Sincerely,Hotel Management

Dear Ines, Thank you for your positive feedback about Extended Stay America. We're glad to hear that you found it to be a nice place. Your comments about the front desk are duly noted, and we appreciate your input. We hope to welcome you back for another pleasant stay in the future.Sincerely,Hforel Management

Dear GILBERT, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Maritza, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Los Angeles.Sincerely,Hotel Management

Dear Niteen, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Rajesh, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Sharon A, Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our comfortable rooms. Also, we have noted your suggestion about our in-room amenities offerings. We will share this with the team. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Sabrina, We sincerely appreciate the feedback provided by our esteemed customers and understand their concerns regarding the condition of the appliances; and regret the poor service you received from our staff. We understand the importance of maintaining high standards of hygiene and cleanliness, and we assure you that we are taking steps to address this matter. Please accept our apologies for any inconvenience caused, and rest assured that we are committed to providing you with the best service possible, now and in the future.Sincerely,Hotel Management

Dear Debra, Thank you for sharing your review and the details regarding your stay. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to new rooms and understand that this did not meet your expectations. Rest assured that we will thoroughly evaluate your concerns with our team. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. On the positive side, it is glad to know your stay was made pleasant with the timely solving of the concerns by our team. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Crystal, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you, but we are sorry if they were not as per your expectations. Please visit us; we welcome the opportunity to provide you with a seamless stay. Sincerely,Hotel Management

Dear Parkin, We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management