Ratings based on 676 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Staff generally unresponsive

Posted Jul 20, 2014
From not issuing a room with functioning AC or a properly attached shower handle (that fell onto my foot) to not following up with a TV repair, the hotel was generally unresponsive and attributed the deficiencies to having a full house that night.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Nice hotel! Staff friendly and courteous.

Posted Jul 9, 2014
Pros: The staff
Cons: Add TCM to your list of channels
Location: My children. The beach shopping restaurants really central to everything
I was in Los angles for the birth of my first grandchild. I spent two weeks in the hotel. It was a very trying time for me and my family waiting for the blessed event to arrive. I found the staff to be very courteous and professional. Everyone showed true concern. I am from New Orleans and can say Four Points Staff was the best! It was difficult to leave the staff was very patient and showed so much compassion. Thank you all! We will return soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick over night stay

Posted Jun 18, 2014
Check in was quick and easy, the room was small but very comfortable. Happened to be in a floor with no ice or vending machine however. Check out was smooth.
4 out of 5
by Gio from Culver City, CA

Nearest to home

Posted Jun 4, 2014
Very efficient process. Book it by 8PM. Everything went smooth
4 out of 5
Recommended
for Everyone
by A verified traveler

Accomadating

Posted May 25, 2014
The staff worked very hard when I asked for an early check-in time.They were very helpful.
4 out of 5
Recommended
for Couples
by John from Bucks, UK

Posted Apr 25, 2014
Good location next to Westfield shopping mall. After coming from Las Vegas where car parking is free the USD 10.00/day was a bit of a disappointment.
4 out of 5
Recommended
for Everyone
by Fiona from Melbourne, Australia

Close to shops and airport

Posted Apr 25, 2014
Perfect for what we needed as a family - very clean, comfortable and modern. Be sure to sign up for starwood preferred program to get discounts on meals. Staff wonderful. Right across from Culver City Westfield.
2 out of 5
by Cristy from Santa Barbara

Overnight in LA

Posted Apr 15, 2014
Pros: The employees tried hard for the most part.
Cons: Update hotel, hot water, reservations correct upon arrival.
Location: There is a mall and Target right across the street, although not the nicest I've visited.
I was disappointed when my son and I arrived and were told there were no rooms with two beds as I had requested. They did provide a rollaway and a voucher for free breakfast buffet the next morning. That was nice. The hot water didn't get hot for me in the morning, so no shower! Thirty minutes later my son got a warm shower. Not sure what that was all about. Then we went to breakfast and after finishing, were given a bill for one of our breakfast buffets. Didn't expect that and I was disappointed again. Upon checkout, we had two room service orders on our bill. We only ordered once! They corrected the bill, however, at that point there were just too many things on a single night trip to overlook.
5 out of 5
Recommended
for Families
by artdesi from Ann Arbor

Convenient and Comfortable

Posted Apr 3, 2014
Pros: Close to LAX, reasonable price.
Cons: Ramp to elevators would be nice.
Location: Close to restaurants, shopping
Good service, food and bar. Extremely helpful staff. Brenda C. deserves special kudos for assisting me with a reservation/confirmation issue at check in.
4 out of 5
Recommended
for Everyone
by tris from sydney

Good hotel. Close to Westfield

Posted Mar 26, 2014
Hotel is good for stop overs. About $25 taxi from LAX and cross the road to Westfield and restraints. Although the bar closes at 10pm and I had no food. Oh and room fridge didn't work.