Ratings based on 5,041 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
75% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Jan 24, 2015
It was just a quick stay so we could catch our plane. Ok hotel but they are doing construction to make it into a Marriot hotel. Did its purpose.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Wichita, KS

Room cold and bathtub not draining

Posted Jan 23, 2015
Pros: The room was clean and I had a fairly comfortable bed.
Cons: Internet and guest services.
Location: We cover up the construction area a little better.
The experience would have been better had the room been a little warmer, I was surprised that LA was cold. The bathroom was clean for the most part, except the tub, partially clean and bathtub had an extremely slow drainage.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
The hotel is very comfortable and clean, however there was a construction site outside right below our window. We would have preferred a room on the other, less noisy side.
2 out of 5
by A verified traveler

Comfy bed was the best part!

Posted Jan 22, 2015
Pros: Comfy bed, nice staff.
I stayed here because I had one of those get in late flights, fly out early the next day. I probably wouldn't recommend it to others. The shuttle passed me by the first time despite my frantic waving arms, which meant another 20 min wait late at night. Hotel was under some serious construction, so maybe it will be better in the future. No real ammenities or lobby area at the time I was there. Bed was comfy but decor is a bit run down, and I was next to the ice vending machine which was very noisy. Shower didn't work, and the water took so long to warm up I though I had none at first. Only stay here if you literally just want to sleep.
2 out of 5
by A verified traveler

Hotel en rénovation

Posted Jan 21, 2015
Pros: Il est proche de l'aéroport et de Ralph . L'ancienne équipe était plus convivial que celle d'aujourd'hui cc
Cons: L'accueil , avoir un staff qui parle un peu le français , avoir une chaîne de TV on français et même des films en version française.
Location: Shopping dans Whistield, outlet mall, Venice Beach....
Les chambres proposes sur le net ne correspondent pas réellement à çe qu'on peut avoir sur place car il y a juste une tour de disponible à cause de leur rénovation. Alors je comprend pas pourquoi les prix restent les même car tous les services proposes de sont pas disponibles en ce moment, comme le parking qui passe a 1 au lieu de de 2, le Landry non disponible car il est du côté de la rénovation, la pression d'eau faible, Voilà en gros, décevant par rapport au prix pour les services non rendus !!!! J'esperes que après rénovation les prix ne vont pas doubler!...
1 out of 5
by A verified traveler

Cheap hotel near lax

Posted Jan 21, 2015
This place is very run down. Stains on the carpet and on furnishings, ripped bed sheet, peeling paint on ceiling and very dusty and musty smelling. Caught hotel staff lied to me about my reservation and request.
2 out of 5
by A verified traveler

False Advertisement

Posted Jan 20, 2015
Pros: The bedding was clean a confortable but that's about it.
Cons: The staff could be a little more friendlier and if they are unable to assist with something then to approach it in a different matter.
Location: There was a good amount of locations to eat so that was convinent.
First off you get what you pay for ladies and gents. I went on a short vacation to visit my boyfriend and online the place looked pretty well put together. But upon my arrival I am shocked to see that the entire place is falling apart and under construction. Not only that but they made us park behind a 7-11 and walk all the way back to the hotel. When there was a perfect parking area right in front of the hotel with appropriate walking distance. I pull up to see a sign that says employee and construction workers parking area only. I couldnt believe they were seriously making the hotel guest park a farther distance and make us walk all the way back to the lobby. Should't it have been the other around ? The only thing semi decent was the bedding but that's about the only thing I could say was not a complete dissapointment. I am sure before all the construction it was a pretty good looking but as a consumer I would have appreciated to be notified before booking my reservation here to be advised that the hotel was temporarily under construction.
2 out of 5
by A verified travelerfrom New York City

Not a very comfortable stay

Posted Jan 19, 2015
Hacienda Inn served it's purpose but the stay was very uncomfortable. We stayed on the 6th floor but were unable to open our window do to cigarette smoke wafting in. There was graffiti etched into the window. Bring your own toiletries cause what they provided was inadequate. Very few outlets. Hotel is under construction so you have to lug your bags from about a block away. Hotel does not look like the pictures provided.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Very close to LAX

Posted Jan 19, 2015
Pros: The closeness of it's location to LAX.
Cons: Maybe some encouragement for staff members to realize they're dealing with weary travelers who may not be prepared for the inconveniences,
This hotel is very handy if you're going to LAX. The property is under going renovations, this was not a problem from my perspective. The staff on the other hand seemed a bit frustrated by questions or trying to get clarification on changes caused by the renovation. The room was nicely decorated and clean.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Priced right for between travel segments

Posted Jan 19, 2015
Pros: Well insulated from airport noise. Comfortable bed, updated, clean bathroom. Nice staff.
Cons: Too much under construction.
Aesthetics will benefit from current construction project. Not a destination hotel, but decent for the price,