Ratings based on 3,891 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
73% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Oct 29, 2014
I was surprised at how dirty the hotel was. It looked like it hadn't had paint or new carpeting for years. The hotel clerks were friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice hotel close to airport

Posted Oct 29, 2014
I recomend this hotel to all friends and travelers
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean and relatively comfortable hotel close LAX

Posted Oct 28, 2014
I arrived late and expected a dive for the price but in the end it wasn't awful (it was just me without family). The restaurant was very old and smelled the same but the rooms were clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2014
Quiet and comfortable the staff was very friendly and helpful
1 out of 5
by A verified traveler from Chicago

Good location but that's About it.

Posted Oct 27, 2014
Pros: Location and surroundings
Cons: Everything including staff.
Location: Location is fairly good.
Room was ok clean and useable for one night. Location to and from airport was good and it's located by multiple stores and places to eat such as gas station, grocery store, Ihops, Starbucks, jersey mikes, liquor store, etc. but what I didn't like was they don't tell you that you half to pay for you room & a extra $50 dollars for incidental. If you pay it by cash then it's $150 but if you pay on card it's only $50. It's very inconvient especially for out of towners who booked through expedia or any other websites, and after I asked for the manager I was told that it's stated in the terms and agreements section when booking your room. It is a holding fee so you get the money back when you check out but not till after the security guard goes up to the room and checks your room out first. Once again very inconvient I almost missed my flight waiting for my money back so that I could leave this hotel and take the shuttle back to the airport in which takes about 15mins. Over all I will NOT be returning back here.
2 out of 5
by A verified traveler

Looks are Deceiving

Posted Oct 27, 2014
Pros: That we only stayed 2 nights and didn't plan to stay longer.
Cons: Basically everything.
We decided to stay at the Hacienda as a last minute weekend stay for two nights and enjoy the comforts of a hotel room and take advantage of the pool and jacuzzi. The hotel seemed like it would be a nice place to stay; and from the looks of the lobby and all~ seems like you're in for a real treat. Which, when you open the door to your room, you definitely are... but not a good one. Upon entering the room, we were hit in the face with an overwhelming scent of moldy water damage or something just as terrible. The room was super tiny and not very welcoming at all. After a long Friday of running around, we plopped down on the bed to relax and watch some television. I'm suprised the springs didn't shoot from the mattress. We turned on the tv to find nearly every station to be staticy and was limited to about 2 stations that came in decent enough to watch. I almost wanted to just sleep on the floor as trying to get comfortable enough to fall asleep on the bed was not easily happening. This hotel could have been worse I suppose, but definitely not worth the money per night. You can save $40 a night and stay in a Motel 6 for about the same comfort level.
2 out of 5
by A verified traveler from Edmonton

Reminded me of a horror movie

Posted Oct 27, 2014
Pros: Quick shuttle to & from LAX. Shuttle was frequent and driver was friendly.
Cons: New everything. A visit from the Ghostbusters.
Location: Airport hotel.
For a quick night of ZZZ's between flights, the hotel serves its purpose. It was very old, dingy, dark - the decor reminded me of a horror movie. And I had some really weird dreams about the hotel while I slept. Mattresses were worn out, toilet took about 10 minutes to fill after flushing and something mechanical kept making noise in the room.
1 out of 5
by A verified traveler from Fresno, ca

I would never want anyone to stay here!!!

Posted Oct 26, 2014
The wait to just check in was extremely long, let alone the outside looks decent but the inside is just horrible. The parking lot across the street was an inconvenience. The staff was unprofessional and extremely unhelpful. Asked for a roll away and got told well you have two beds already. And let a lone got charged for it and we didn't even receive it. This hotel is so outdated, I can see why it was cheap. I will never stay there again. If I would've known we would have had such a bad experience I wouldn't have booked it in advance.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for basic one night stay.

Posted Oct 26, 2014
Cons: Overall things need to be updated...remodel probably better.
Shuttle pickup was easy from airport, got in around 9:30 pm and there was a long line to check-in. This place was busy! Hotel is bigger then I expected. Mexican style and that's nice. Overall older facility. I was in West Wing. Elevator buttons weren't lighting up so couldn't tell if button was pushed or not, all the exterior windows were cracked and had a film on them to keep them together. Room window also same glass cracks. Room was good and clean, bathroom could use update and overall old. My alarm clock didn't work. I'm not sure I put this at a 3 star but maybe 2 just because it's a much older facility then I expected. I was solo but if my wife and kids were there, they probably not like it. It's a basic place for night stay. Not a place I stay for a vacation. Staff were OK. It's busy there so I think they are just busy. Neighborhood is close to airport and several close by restaurants. Starbucks across street!
3 out of 5
Recommended
for Everyone
by A verified traveler

Basic

Posted Oct 26, 2014
This is a good choice for a low-cost layover near LAX.