Ratings based on 444 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Connecticut

Unwelcoming Staff

Posted Nov 11, 2014
Pros: Location
Cons: Staff needs a lesson in hospitality, of it not that….then at least manners. Also, if you do stay here ask for a room away from the ice machine
I have stayed at this hotel a number of times and generally have been pleased; but this time things were different. When I first tried to check in, there was only one attendant at the desk who was having a very hard time with a customer and after 20 minutes, when I tried to ask if there was someone else who could help or if I should come back later I was told "Look, I can only do one thing at a time!"….So, that was that. I left and returned 4 hours later and checked in with someone else. When I told them about my earlier experience I was met with a smirk and was told only "Here is your key"….Hmmm….what has happened to this otherwise excellent hotel? I will not be returning anytime soon.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom n

Decent hotel, not crazy abou valet parking

Posted Nov 3, 2014
I wasnt crazy about the parking and having to pay 7 a day as well as tipping every time we needed to go somewhere
5 out of 5
Recommended
for Everyone
by A verified travelerfrom v

Great hotel!!!

Posted Oct 27, 2014
The best hotel I've ever been to. Great customer service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom KS

desk staff & dining gentlemen went out of their wa

Posted Oct 25, 2014
Pros: The staff =) and shuttle service ANYwhere!
The desk staff & dining gentleman went out of their way, as well as cleaners to make a "so so" location very special. The halloween and personal decorations and special service were much appreciated, and nice to be looked after. It made up for the highway, loud location, but we expected that out of a nearby road/airport hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Reseda CA

Great Experience!

Posted Oct 17, 2014
Pros: I like the fact that they use high end bedding with WHITE comforters, Just by looking at them, you can tell they are clean.
Cons: I would like to see on site self parking at this Hotel, They have valet service or street parking
Location: Close to freeway, just up the street from the Burbank Airport, a couple miles from the Burbank Mall and lots of eating places
Great Location, close to the airport without being buzzed by the airplanes. Very nice facilities, Staff is friendly and attentive, common areas are well decorated and very clean. Room Decor is up to date and clean.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Millington, Tn

Beautiful hotel.

Posted Oct 16, 2014
Great hotel and awesome staff. Everyone was very friendly and attentive. I will stay there again when I go back to Burbank.
3 out of 5
by A verified travelerfrom Burbank CA

Posted Oct 5, 2014
Pros: The bed was comfortable.
Cons: New carpets and upholstery, better security and at least a bottle of water in room's refrigerator.
Location: There was a cafe nearby which was good because the hotel's restaurant is closed after 10 am. Ony open for breakfast. Airport is close by.
Overall the hotel was ok. The lobby and entrance was nice; the room had dirty, stained old carpet which had a odor to me. There was no water or anything to drink in the refrigerator. They took the cc number for incidents, but don't know what incidentals they were referring to since there was nothng available for purchase in the room. The bed was comfortable though. Breakfast was good. No bread or rolls though. And security could have been better. I had some friends come and visit me in the room the night I stayed. They were just able to walk in and up to my room without being stopped by the front desk. That made me feel a little uneasy. But my stay was just for one night so I didn't make a big deal out of it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Sep 15, 2014
Location: Close to Hollywood, Griffith Park, and Universal Studios.
Great hotel for a reasonable price, close to Hollywood. Friendly staff, met all my expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas, NV

Very nice

Posted Sep 15, 2014
Hotel was nice and clean and staff was friendly. Only stayed for one night but would definitely stay there again. It was close to LA and the rose bowl. Even though is right next to the freeway, noise was not an issue.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bay Area

Very good hotel

Posted Sep 2, 2014
Everything worked great for our stay. The room is clean and very comfortable. Continental breakfast is really great.