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Check-in was easy and simple. Just had an issue with the parking, as we could not park in the same lot but had to park else where, yet still had to pay for it
Camryn
Stayed 2 nights in Apr 2024
Response from vadan on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!
When I first arrived to the property to check in the worker was on his phone and wasn’t paying attention. I had to wait 5minutes before being helped because he was on his phone.
Danna
Stayed 1 night in Mar 2024
Response from Hawthorne Plaza Inn Management on Apr 2, 2024
Dear Danna,We apologize for the inconvenience you experienced upon arrival. Providing attentive service to our guests is our priority, and we regret that you had to wait due to the staff member being on the phone. Your feedback is valuable, and we'll address this issue with our team to ensure prompt assistance for all guests. We appreciate your patience and hope that despite this initial setback, you had an enjoyable stay. We hope to have the opportunity to welcome you back for a smoother and more pleasant experience in the future.Best Regards,Hawthorne Plaza Inn Management
6/10 Okay
GEORGE
Traveled with family
Mar 3, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
television selection did not include current series or programs who wants to watch cosby when he in jail.
No elevator,,, no rooms available on 1st floor, my wife is 80, im 77 stairs arent our friends. Pay for parking sucks,,,,just a hidden fee
GEORGE
Stayed 2 nights in Feb 2024
Response from Hawthorne Plaza Inn Management on Mar 5, 2024
Dear GEORGE,We apologize for any inconvenience caused by our television selection and the lack of elevator access. Your feedback regarding the programming is noted, and we'll review our offerings to ensure a more enjoyable experience for all guests. We understand the importance of accessibility and will do our best to accommodate special requests in the future. Regarding parking fees, we strive for transparency and regret any inconvenience caused. Your input is valuable, and we appreciate your candid review.Thank You,Hawthorne Plaza Inn Management
Older property but well kept. Reasonable clean for the age of the place. Don’t complain about it if you’re booking it for the cost. Cost = what you get ! Pretty close to airport and 5min walk to Chips restaurant which is decent place to get food. Factor in the time to get to there as Ride share is PITA from LAX. Hotel w shuttle service I’d say is faster if you’re only doing a layover.
Chris
Stayed 1 night in Feb 2024
Response from vadan on Feb 12, 2024
Thanks for staying with us. We appreciate your feedback!
Response from Hawthorne Plaza Inn Management on Feb 8, 2024
Dear Juan,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.We would love to have your company once again at Hawthorne Plaza Inn.Best Regards,Hawthorne Plaza Inn Management
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Blake
Traveled with partner
Jan 31, 2024
Liked: Cleanliness, staff & service, amenities
Pretty good stay for the price. Room and bed were clean. Then tub had some mold and damage but not a deal breaker.
Blake
Stayed 1 night in Jan 2024
Response from Hawthorne Plaza Inn Management on Feb 2, 2024
Dear Blake,We're pleased to hear that you had a pretty good stay with us at an affordable price. It's great to know that you found the room and bed clean and comfortable. We apologize for any inconvenience caused by the mold and damage in the tub; your feedback helps us address such issues promptly. Thank you for choosing us, and we hope to welcome you back for an even better experience in the future!Best Regards,Hawthorne Plaza Inn Management
The property seemed nice on the pamphlet but when we arrived there were soap bars from previous guest, soap dispensers in the shower didn't work. As well as there being mold all in the lining of the bath. Incredibly unsanitary for what we paid for.
Kiara
Stayed 1 night in Jan 2024
Response from Hawthorne Plaza Inn Management on Jan 30, 2024
Dear Kiara,We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding cleanliness and maintenance issues is concerning and not reflective of our standards. Rest assured, we are addressing these issues promptly to ensure they are resolved. We understand the importance of a sanitary environment and regret any inconvenience caused. Your satisfaction is paramount, and we hope to have the opportunity to provide you with a more pleasant experience in the future. Thank you for bringing these concerns to our attention.Best Regards,Hawthorne Plaza Inn Management
Place is always nice and staff is welcoming. This time around i love it because there was not a lot of people staying there so we got to choose what floor we wanted to be on. The only thing now is that you have to pay for parking which is not expensive
Jessica
Stayed 2 nights in Jan 2024
Response from Hawthorne Plaza Inn Management on Jan 10, 2024
Dear Jessica,We appreciate your consistent patronage and positive feedback. It's wonderful to hear that you enjoyed the flexibility to choose your floor due to lower occupancy. We're glad you found our parking rates reasonable. Our goal is to ensure a pleasant and customizable experience for our guests. Thank you for your continued support, and we look forward to welcoming you back for another enjoyable stay. Safe travels!Best Regards,Hawthorne Plaza Inn Management
Response from Hawthorne Plaza Inn Management on Dec 19, 2023
Dear lynden,We appreciate your feedback. Parking fees are sometimes necessary to maintain and secure facilities, but we understand this may impact the overall guest experience. We'll consider your input as we continually assess our policies. If there's anything else we can do to enhance your stay or if you have further concerns, please feel free to reach out to our management team. We value your feedback and hope to provide a positive experience for you in the future.Thank You,Hawthorne Plaza Inn Management
6/10 Okay
tim
Dec 7, 2023
I really didnt like having to pay for parking here.when i was going at 745 to put my van in long term airport parking. He still made me pat to park for 3 hours. No shuttle. So fot the extra cost pay for a better hotel. With a shuttle. It will be cheaper in the long run. A dude was outside my room working on his motorcycle using chemicals that i could smell. And banging tools around. Cops were call there. For another person. But yet i got hassled about my van parked for e hours after i paid for the room. Plus a room deposit.
tim
Stayed 1 night in Dec 2023
Response from Hawthorne Plaza Inn Management on Dec 11, 2023
Dear Tim,We sincerely apologize for the inconveniences you faced during your stay. Your feedback regarding parking fees, lack of shuttle service, and disturbances from outside activities is concerning. We are reviewing our policies to provide a more seamless experience. Please accept our apologies for the inconvenience with your van and the room deposit. We appreciate your input, and rest assured, steps are being taken to improve. We hope you consider giving us another chance in the future to showcase the improvements we're making.Best Regards,Hawthorne Plaza Inn Management
6/10 Okay
Jose
Dec 6, 2023
Jose
Stayed 1 night in Dec 2023
Response from Hawthorne Plaza Inn Management on Dec 27, 2023
Dear Jose,Thank you for rating your stay at Hawthorne Plaza Inn. We are glad to learn that your stay at our Hawthorne Plaza Inn Hotel was good; however, we would love to know how we could've improved your experience. Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Best Regards,Hawthorne Plaza Inn Management
Response from Hawthorne Plaza Inn Management on Dec 6, 2023
Dear Kevin,Thank you for bringing the issue to our attention, and we appreciate your patience. We're pleased to hear our team promptly addressed the matter and fixed the shower head within 40 minutes. Guest comfort is our priority, and we apologize for any inconvenience caused. Your feedback helps us improve, and we hope to provide you with a seamless and trouble-free stay in the future. Thank you for choosing us, and we look forward to the opportunity to host you again.Best Regards,Hawthorne Plaza Inn Management
Really but place and costumer service terrible, they charge for parking space
Noe
Stayed 1 night in Nov 2023
Response from Hawthorne Plaza Inn Management on Nov 21, 2023
Dear Noe,We deeply value your feedback and apologize for any inconvenience caused. Our commitment to excellent service remains unwavering, and we appreciate your recognition of our lovely location. Regarding parking charges, we strive to maintain competitive pricing while providing secure parking facilities in high-demand areas. We'll review our policies to enhance transparency and ensure a more pleasant experience for our guests. Your insights are invaluable, and we hope to welcome you back to showcase improvements and offer a more satisfying stay. Thank you for choosing us, and we look forward to the opportunity to exceed your expectations in the future.Thank You,Hawthorne Plaza Inn Management
6/10 Okay
Lynden
Nov 17, 2023
Liked: Cleanliness, staff & service
They started changing for parking
Lynden
Stayed 1 night in Nov 2023
Response from vadan on Nov 19, 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Larissa
Nov 12, 2023
Larissa
Stayed 1 night in Nov 2023
Response from Hawthorne Plaza Inn Management on Dec 6, 2023
Dear Larissa,Thank you so much for the PERFECT SCORE RATING. At Hawthorne Plaza Inn, we are always grateful to receive positive feedback. Thank you for appreciating our staff and management's hard work and dedication. Such ratings reflect the pride we take in our work and our property. We would love to host you again on your next trip to the area.Best Regards,Hawthorne Plaza Inn Management
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Omar
Nov 8, 2023
Omar
Stayed 1 night in Oct 2023
Response from Hawthorne Plaza Inn Management on Nov 30, 2023
Dear Omar,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Best Regards,Hawthorne Plaza Inn Management
Response from Hawthorne Plaza Inn Management on Nov 8, 2023
Dear Laura,We're pleased to hear you had a pleasant stay with us. Your satisfaction is our priority, and we are committed to providing a comfortable and enjoyable experience for all our guests. Should you have any suggestions or specific feedback to help us enhance our services, please feel free to reach out. We appreciate your support and hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing our hotel.Best Regards,Hawthorne Plaza Inn Management
Because of the price, you get a fairly maintained motel with a musty room smell and very basic features. Room has some outdated items. In my room, the ironing board was stained and no bar soap was included in the room. I also only got half a roll of toilet paper. So, you get what you pay for at this location.
Luis
Stayed 2 nights in Oct 2023
Response from Hawthorne Plaza Inn Management on Oct 12, 2023
Dear Luis,Thank you for your feedback. We aim to provide affordable accommodations, and we appreciate your understanding that this comes with some trade-offs. We're working on addressing the room odor and updating outdated items. We apologize for the oversight with the ironing board, soap, and toilet paper. Your comments help us improve, and we're committed to enhancing the value we offer at this location. We hope you'll give us another opportunity to provide a more comfortable and complete stay in the future.Kind Regards,Hawthorne Plaza Inn Management
2/10 Terrible
dorit
Business traveler, Traveled with partner
Oct 6, 2023
Liked: Staff & service
I found a bed bug in the bed room 131 and when I told them that they offered me a bottle of water. I’ve been going to this place for a while. The sheets are always clean. The room is clean. This is the first time I found the bedbug in the bed that’s not acceptable.
dorit
Stayed 1 night in Oct 2023
Response from Hawthorne Plaza Inn Management on Oct 11, 2023
Dear Dorit, We appreciate your long-standing patronage of our hotel and your recent feedback concerning your experience in Room 131. It's always important to us to ensure the comfort and satisfaction of our guests, and we apologize for any inconvenience you may have encountered. Upon reviewing the situation with the information provided by our staff, it seems there may have been a misunderstanding. Our records show that when you reported the presence of ants in your room, our front desk clerk inquired about the possibility of food being left out, which is a common cause of ant infestations, particularly during the current heat wave. However, you did not mention any concerns about bed bugs at that time. We want to assure you that your comfort and well-being are of utmost importance to us, and we are committed to maintaining high cleanliness standards in all our rooms. If you ever encounter any issues in the future, please don't hesitate to let us know, and we will take immediate action to address your concerns. Thank you for bringing this matter to our attention, and we look forward to welcoming you back to our hotel in the future. Sincerely, Hawthorne Plaza Inn Management
The person at the front desk "Benjamin" lol was so kind and patient! Please give them a raise or do something special for them! They are so kind and gentle with their guests! Thanks Benjamin
Steven
Stayed 1 night in Oct 2023
Response from Hawthorne Plaza Inn Management on Oct 5, 2023
Dear Steven,Thank you for taking the time to recognize Benjamin's exceptional service at our hotel. We're thrilled to hear that he left a positive impression on your stay. We will definitely pass on your compliments to him, and your suggestion for a raise or special recognition is duly noted. We truly value our dedicated staff, and your feedback encourages us to continue providing outstanding service. We hope to welcome you back soon for another great stay!Best Regards,Hawthorne Plaza Inn Management
Older hotel the stay was ok. Bed was uncomfortable as heck.
Verified traveler
Stayed 1 night in Sep 2023
Response from Hawthorne Plaza Inn Management on Oct 5, 2023
Dear Guest,Thank you for choosing our hotel for your stay. We're pleased to hear you found our location favorable. We apologize for any discomfort you experienced with the bed; your feedback is important to us, and we will address this issue promptly. We appreciate your stay and hope to have the opportunity to provide you with an improved experience in the future.Kind Regards,Hawthorne Plaza Inn Management
Nice quiet location.. next to a Walgreens which is ultra convenient
Enrique
Stayed 1 night in Sep 2023
Response from Hawthorne Plaza Inn Management on Oct 5, 2023
Dear Enrique,We're delighted to hear you appreciated our hotel's peaceful setting and its proximity to a nearby Walgreens for added convenience. We strive to offer our guests a comfortable and convenient experience, and it's great to know we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Thank You,Hawthorne Plaza Inn Management
The light in the bathroom didn't work and their ice machine was out of order.
Suzanne
Stayed 1 night in Sep 2023
Response from Hawthorne Plaza Inn Management on Sep 29, 2023
Dear Suzanne,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us. We regret the issue with the bathroom light and the out-of-order ice machine. Our maintenance team has been alerted and will promptly address these concerns to ensure they do not recur. We appreciate your patience and hope you'll consider staying with us again in the future, allowing us the opportunity to provide you with a more comfortable and trouble-free experience. Your satisfaction is our priority.Sincerely,Hawthorne Plaza Inn Management
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Matthew
Sep 19, 2023
it was average
Matthew
Stayed 1 night in Sep 2023
Response from Hawthorne Plaza Inn Management on Sep 22, 2023
Dear Matthew,We appreciate your feedback and value your stay with us. We're committed to delivering exceptional experiences to all our guests, and we'll use your comments to further improve our services and facilities. If you have any specific suggestions or areas where we can enhance your experience, please don't hesitate to share them with us. We hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing us.Kind Regards,Hawthorne Plaza Inn Management
Bad Wifi. I you have to work from your room for reason, well forget about it.
Flimsy towels. In today's market this can be easily improved. Soap dispencers in bath is ok but not a good thing.
Area is bit sketchy but safe. Policy station just about a block away.
Mohammad
Stayed 2 nights in Sep 2023
Response from vadan on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback!
I stayed for just one day and it served it's purpose. This place is a glorified motel that wasn't terribly expensive.
The room was clean enough, although the bathtub had seen better days. The bed was comfortable enough. The air conditioner was a bit noisy.
To my surprise, they had a microwave oven and a refrigerator. Very nice.
It's not somewhere I would want to spend an entire week at, but for a quick stay, it is effecient.
It's not grandiose by any means, despite it's name.
Mark
Stayed 1 night in Sep 2023
Response from vadan on Sep 11, 2023
Thanks for staying with us. We appreciate your feedback!
Response from Hawthorne Plaza Inn Management on Sep 8, 2023
Dear Marisa,Thank you so much! Knowing that you enjoyed your time with us surely makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Hawthorne. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to Hawthorne.Best Regards,Hawthorne Plaza Inn Management
8/10 Good
Bo
Aug 28, 2023
Liked: Cleanliness, staff & service, amenities
Stayed here for an event at SoFi Stadium. Limited parking. Room was clean and the staff was friendly. Snacks and drinks are available for purchase in the lobby. Flooring was coming up a bit in the main area and the shower head is low so if you're over 5'6" you're going to have to stoop. Had a nice quiet night though and would come back again if I'm in the area.
Bo
Stayed 1 night in Aug 2023
Response from Hawthorne Plaza Inn Management on Sep 7, 2023
Dear Bo,Thank you for choosing our hotel for your recent stay during the SoFi Stadium event. We're delighted to hear that you found our rooms clean and our staff friendly. We apologize for any inconvenience you may have experienced with our limited parking and the flooring in the main area. We will address these issues promptly. Regarding the shower head height, we appreciate your feedback and will consider adjustments to ensure a more comfortable stay for taller guests.We're thrilled to know you had a quiet night and would return. We can't wait to welcome you back on your next visit to the area.Best Regards,Hawthorne Plaza Inn Management
Response from Hawthorne Plaza Inn Management on Sep 7, 2023
Dear GERALD,We greatly appreciate your positive feedback regarding your recent stay at Hawthorne Plaza Inn. It's fantastic to hear that you found our pricing competitive, our location convenient, and your overall experience decent. We take pride in providing our guests with value for their money and a comfortable environment. Your kind words motivate us to continue delivering exceptional service. We hope to have the pleasure of hosting you again, and if you have any specific preferences for your next visit, please let us know. Thank you for choosing us, and we look forward to welcoming you back on your next trip to the area.Best Regards,Hawthorne Plaza Inn Management
8/10 Good
Lok Sze
Aug 25, 2023
Good value for your money! Not the cleanest but it works. Bed was comfortable. Staff available even for late check in!
Lok Sze
Stayed 1 night in Aug 2023
Response from vadan on Aug 26, 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Rudy A, San Diego
Aug 19, 2023
Liked: Amenities
Wonderful
Rudy A
Stayed 1 night in Aug 2023
Response from vadan on Aug 21, 2023
Thanks for staying with us. We appreciate your feedback!
8/10 Good
lynden
Aug 16, 2023
lynden
Stayed 1 night in Aug 2023
Response from vadan on Sep 9, 2023
Thanks for staying with us. We appreciate your feedback!
Response from Hawthorne Plaza Inn Management on Sep 7, 2023
Dear Zceline,We apologize for the cleanliness issue you encountered during your stay. We take this feedback seriously and have addressed it with our housekeeping team to ensure improvements. Your comfort is our priority, and we hope you'll give us another chance to provide a better experience. Please reach out when planning your next visit, and we'll make sure it exceeds your expectations.Sincerely,Hawthorne Plaza Inn Management