Lobby

Reviews of Hilton Garden Inn LAX El Segundo

3 out of 5
Hilton Garden Inn LAX El Segundo
2100 E Mariposa Ave, El Segundo, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 459 out of 1003 reviews" "
Rating 8 - Good. 278 out of 1003 reviews" "
Rating 6 - Okay. 138 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an easy and Relaxing stay, i loev the heated pool and jacuzzi option.
Stayed 1 night in Mar 2024
Response from David J on Mar 18, 2024
Thank you for staying with us, Omar. We look forward to seeing you again soon.

8/10 Good

Charlene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Staff accomodated late check-in & early checkout But no airport transportation even thought they advertised this when I searched for appropriate hotel to book with
Stayed 1 night in Mar 2024
Response from David J on Mar 18, 2024
Thank you for staying with us, Charlene. Our airport shuttle runs daily from 6am-11pm, which is advertised on our website. Our shuttle company does offer airport transportation outside of those hours as well, at a cost of 15 per person. We do apologize for any inconvenience you faced with the shuttle and do hope to see you again.

4/10 Poor

Jonah

Traveled with partner
Water was shut off for part of the stay with no advanced notice to guests. Mildew/mold around the shower/tub caulking. Paid nearly $300 for one night. Not worth the money.
Stayed 1 night in Mar 2024
Response from David J on Mar 18, 2024
We do sincerely apologize for the water shutdown, Jonah. We did not have advanced notice either, otherwise we certainly would have posted something at the front desk and under doors. We are going through a complete renovation currently, and do hope to see you again in the future.

10/10 Excellent

Zhenhui

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from David J on Feb 28, 2024
Thank you for staying with us, Zhenhui. We hope to see you again soon.

2/10 Terrible

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
Horrible experience, toilet overflowed, no hot water, sheets were rough. Would not stay again.
Stayed 1 night in Feb 2024
Response from David J on Feb 12, 2024
We do sincerely apologize for your bad experience at our hotel Patrick. The hot water was fixed within a couple of hours, and we will relay the toilet issue to our engineering team. Our hotel has started a full renovation last week, and we do hope to see you again once it is completed.

4/10 Poor

Libor

.
Stayed 1 night in Feb 2024
Response from David J on Feb 7, 2024
Thank you for staying with us, Libor. We do apologize that your stay was not as pleasant as should have been expected, and we do hope to see you again.

6/10 Okay

Kim

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David J on Feb 7, 2024
Thank you for staying with us, Kim. We do apologize that your stay was not as pleasant as should have been expected, and we do hope to see you again.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property DEFINITELY needed new carpet. That is maybe my only complaint. The area was industrial, but close to the airport, so that was for my convenience...not a problem. There were not other eating places that were walkable, so the hotel's limited menu was the answer and was sufficient for one night. The food was good.
Stayed 1 night in Jan 2024
Response from David J on Feb 1, 2024
Thank you for staying with us, Mitchell. We are starting a full renovation this week, so all of our carpet will be replaced. We do hope to see you again!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Convenient
Stayed 1 night in Jan 2024
Response from David J on Feb 1, 2024
Thank you for staying with us, William. We hope to see you again soon!

10/10 Excellent

Rafael

Stayed 2 nights in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Rafael. We hope to see you again soon.

8/10 Good

Elma

Liked: Staff & service, amenities, property conditions & facilities
Nice breakfast buffet included. Free airport shuttle.
Stayed 1 night in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Elma. We hope to see you again soon.

10/10 Excellent

Bogdan, Los Altos

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 1 night in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Bogdan. We hope to see you again soon.

8/10 Good

Mario

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from David J on Jan 25, 2024
Thank you for staying with us, Mario. We hope to see you again soon.

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David J on Jan 22, 2024
Thank you for staying with us, Tera. We hope to see you again soon.

6/10 Okay

Laurelynn

Traveled with group
Liked: Cleanliness
While the facilities were clean enough, the property has definitely seen better days. Warping carpets due to water damage, questionable stains on furniture in the rooms, discolored doors and walls with scuffs, etc. While the front desk staff were pleasant and helpful, the airport shuttle operator was impatient and overall a bit rude (they hung the phone up on me while I was confirming my location at the pick-up zone). I just expected a bit more from Hilton and feel like next time I'll just stay in a motel.
Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Laurelynn. Our hotel will be starting a full renovation at the end of January, so everything will look brand new in a couple of months. We will certainly relay this information to our shuttle operating company, as that is not acceptable. We do hope to see you again.

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When check-in, I get a room nearby the entrance. I am a light sleeper, so talk with Front desk service and change another room which is more quiet. It's good.
Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Dan. We hope to see you again soon.

10/10 Excellent

Orhan

Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Orhan. We hope to see you again soon.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful, I would not ever stay here again. Booked 2 queen room, and all they had when we got there was a one bed room. Awful awful awful! I can’t press enough how much you should not stay here. They also wouldn’t issue any sort of refund for their mistake.
Stayed 1 night in Jan 2024
Response from David J on Jan 11, 2024
We do deeply apologize for the mistake on our part, Sarah. We will work with our team to make sure these instances do not happen in the future.

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from David J on Jan 11, 2024
Thank you for staying with us, Claudia. We do hope to see you again soon.

10/10 Excellent

DAVID

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, David. We hope to see you again soon!

10/10 Excellent

Hanh

Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Hanh. We hope to see you again soon!

10/10 Excellent

Eileen M

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Eileen M. We hope to see you again soon!

10/10 Excellent

Renata, Atlantic Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from David J on Jan 8, 2024
Thank you for staying with us, Renata. We hope to see you again soon!

10/10 Excellent

Twanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and still near the airport, friendly, helpful staff.
Stayed 2 nights in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Twanna. We hope to see you again soon!

10/10 Excellent

Fadi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Fadi. We hope to see you again soon!

10/10 Excellent

Bernard

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Bernard. We hope to see you again soon!

10/10 Excellent

Kumiko

Stayed 1 night in Jan 2024
Response from David J on Jan 25, 2024
Thank you for staying with us, Kumiko. We hope to see you again soon.

10/10 Excellent

Fernande

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and airport shuttle
Stayed 1 night in Jan 2024
Response from David J on Jan 3, 2024
Thank you for staying with us, Fernande. We hope to see you again soon!

10/10 Excellent

Beth

Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Beth. We hope to see you again soon!

6/10 Okay

Ali

Stayed 1 night in Dec 2023
Response from David J on Dec 31, 2023
Thank you for staying with us, Ali. We hope to see you again soon.

8/10 Good

Odaimy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good condition, affordable price, and needs to improve room daily services is only available per request
Stayed 3 nights in Dec 2023
Response from David J on Dec 31, 2023
Thank you for staying with us, Odaimy. We hope to see you again soon.

10/10 Excellent

Hector

Stayed 1 night in Dec 2023
Response from David J on Dec 29, 2023
Thank you for staying with us, Hector! We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped and next subway (metro) station
Guests have to call the hotel for an airport pickup. Difficult if you phone won't work in the US - there are no public phones at the airport and you'll need to ask information to call. Rooms are well equipped with coffee machines, clocks, sofa, well fitted bathroom, free wifi, air conditioning and large TV. No noise, but a few negatives are no views (car park and warehouses), no USB ports and the shaving mirror lights didn't work. Front desk stores luggage. Shuttles back to the airport need pre-booking. Public facilities require room key access though keys can be provided by reception. Mariposa subway station on the C line is right next to the hotel. Little else in the area, it's essentially a dormitory hotel.
Stayed 1 night in Dec 2023
Response from David J on Dec 28, 2023
Thank you or staying with us. We hope to see you again soon!

8/10 Good

nikita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goodservice
Stayed 2 nights in Dec 2023
Response from David J on Dec 28, 2023
Thank you or staying with us, Nikita. We hope to see you again soon!

10/10 Excellent

Glenn

Stayed 2 nights in Dec 2023
Response from David J on Dec 28, 2023
Thank you or staying with us, Glenn. We hope to see you again soon!

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim at the desk was accommodating and efficient.
Stayed 1 night in Dec 2023
Response from David J on Dec 28, 2023
Thank you for staying with us, Luis. We do hope to see you again soon.

2/10 Terrible

ben

Bad service at the front desk
Stayed 1 night in Dec 2023
Response from David J on Dec 19, 2023
Thank you for staying with us, Ben. We do apologize that you received bad service from our front desk team, and will work with them to remedy this in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place!
Stayed 1 night in Dec 2023
Response from David J on Dec 19, 2023
Thank you for staying with us, Thomas. We hope to see you again soon.

6/10 Okay

Maria, Salem

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property wasnt what i expected as a hilton property it was poorly cleaned.furniture kind of outdated Not as i expected to be in a hilton brand hotel. Bed was comfortable though. bathtub was rusted and durty.
Stayed 1 night in Dec 2023
Response from David J on Dec 19, 2023
Thank you for staying with us, Maria. Our hotel will be going through a complete renovation starting in January of 2024. We hope to see you again soon.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David J on Dec 19, 2023
Thank you for staying with us, Desiree. We hope to see you again soon.

6/10 Okay

Minnie Liza

Stayed 1 night in Dec 2023
Response from David J on Dec 19, 2023
Thank you for staying with us, Minnie. We hope to see you again soon.

10/10 Excellent

Dezhong, Santa Clara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from David J on Dec 19, 2023
Thank you for staying with us, Dezhong. We hope to see you again soon.

6/10 Okay

Tanya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David J on Dec 19, 2023
Thank you for staying with us, Tanya. We do apologize that you were unhappy with your stay and we hope to see you again soon.

8/10 Good

cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from David J on Dec 19, 2023
Thank you for staying with us, Cheryl. We hope to see you again soon.

10/10 Excellent

Bernadette

Stayed 1 night in Dec 2023
Response from David J on Dec 19, 2023
Thank you for staying with us, Bernadette. We hope to see you again soon.

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David J on Dec 7, 2023
Thank you for staying with us, Dennis. We hope to see you again soon.

2/10 Terrible

Leandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, outdated, poor condition
Stayed 1 night in Dec 2023
Response from David J on Dec 6, 2023
Thank you for staying with us, Leandra. Our hotel will be going through a complete renovation starting in January. We do hope to see you again.

6/10 Okay

Lorianna

Stayed 1 night in Dec 2023
Response from David J on Dec 28, 2023
Thank you or staying with us, Lorianna. We hope to see you again soon!

2/10 Terrible

Cendy

Liked: Cleanliness
Disliked: Property conditions & facilities
I was put in a handicap accessible room. That’s is not what I needed. When I called front desk they didn’t offer the option to move me to another room. The bedding was dingy, and the furniture looks old and dated not mention the carpet. The only thing nice about this hotel is the lobby because the parking was full and the only parking space was dark a quite a walking distance from the entrance.
Stayed 1 night in Dec 2023
Response from David J on Dec 6, 2023
We do sincerely apologize for your bad experience, Cindy. You did book an accessible room however, and that is what you were given. Our hotel will be going through a complete renovation starting in January, I am happy to say. Our parking was also full because we were nearly sold out. We do hope to see you again.

10/10 Excellent

Timothy, Overland Park

Traveled with family
Ok
Stayed 1 night in Dec 2023
Response from David J on Dec 6, 2023
Thank you for staying with us, Timothy. We hope to see you again soon.