Ratings based on 635 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler

Decent hotel near shopping

Posted Apr 15, 2014
Parking was a big pain, the ticket system was a huge failure for us. In two days we had to get 4 tickets just to get in and out of the parking garage. The staff was friendly but it would be nice if they could speak English. Breakfast buffet was incredibly over priced as was parking. No amenedities in the room which is hard for a family with babies. We won't be coming back.
3 out of 5
for Everyone
by John

Nice hotel but tired

Posted Apr 9, 2014
Pros: The staff was very helpful and pleasant. They made you feel very welcome.
Location: The location was great - lots of restaurants and right near the freeway.
The hotel felt tired - the restaurant was not open. The bar on the 19th floor had a great view but the decor was uninspired. The rooms were clean but the decor once again was dull and old. The hotel itself seemed lack luster.
4 out of 5
for Families
by A verified traveler


Posted Apr 1, 2014
Pros: The facilities were appropriate, rooms a good size and well appointed, a great lounge at the top of the hotel
Cons: The costs for everything was high, especially the bar and retaurant
Location: See previous comment. Regarding the community location, it was within walking distance to malls, restaurants etc.
Although this was a nice hotel to stay in, it's location, relative to places to visit, was far away. There was no shuttle to any location farther than 1 mile away so cab had to be used (expensive).
5 out of 5
for Everyone
by susan from Glendale Ca


Posted Mar 30, 2014
Checking in was a breeze. The housekeeping staff was extremely accommodating. Valet and bellman very helpful.
5 out of 5
for Everyone
by Mary B from Massachusetts

Very clean. Great location close to attractions

Posted Mar 17, 2014
Great breakfast buffet for a minimal charge. Very professional and clean gym facility. Pool area maintained impeccably. Will Definately stay here again!
4 out of 5
for Everyone
by fred from glenview, il

Nice mountain view, beautiful .

Posted Feb 26, 2014
Pros: Location, it is close to universal studio, la zoo, hollywood, beverly Hills, etc.
Cons: Laundry room
Location: Close to freeway, about 25 min from downtown la.
It is very inviting, alot of breakfast buffet selections.beautiful facility.only one thing I did not like was the laundry room, it is filthy.
2 out of 5
by MM from castaic

Horrible night

Posted Feb 25, 2014
Pros: Nothing
Cons: 1. The receptionist needs to smile
Nothing stood out in this hotel. Everything is pretty ordinary, design, comfort, customer service, staff. The price is soooo inflated but the service was sooooo deflated. I paid same price at Mandalay Bay and got superb excellent room, customer service. Our toilet got clogged early in the morning. I would not recommend this hotel to anybody ever.
4 out of 5
for Couples
by Will from San Bernardino

near downtown great access to fwy

Posted Feb 17, 2014
Pros: clean and comfortable bed
Cons: ice machine on 5th floor broken,
Location: great location of downtown
very nice hotel a lityle expensive to use thier restaurant if your a family i had 2 cups of small coffee for about 7 dollars really.
1 out of 5
by Gerardo from San Diego

Really Bad Service, hotel.....

Posted Feb 17, 2014
Pros: nothing
Cons: A lot of improvment is needed! Start with the staff
Location: n/a
Hotel was nothing like was in the pictures shown on expedia... Staff was really rude and not helpful. Room was dirty and just had a bad smell to it. Restaurant was expensive for quality of food recieved, and staff was very rude here also. Would never go back and would tell my friends not to go also.
5 out of 5
for Everyone
by Brian from NJ

Great hotel in Glendale

Posted Feb 11, 2014
The room is spacious and well appointed. Breakfast is excellent. Be prepared to pay $19 per day to self-park. Garage is clean and bright. Close to freeways and corporate offices. I'll be back.