Ratings based on 1,897 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Sydney, Australia
Friendly staff, great place to stayPosted Sep 11, 2014
My mum (75) and I recently had three days here. Would certainly recommend this hotel. Room was great, we requested a fridge and it was delivered immediately, plenty if towels, beds and pillows feet comfy. It's a hike to the metro train, down a steep hill, but there is a courtesy bus if you need or a $4 taxi fare to metro. The restaurant was lovely, prices reasonable, pool is great, hot tub perfect to soak in! We loved our stay.... Would drfenitely stay here again!
for Everyoneby A verified traveler
close to universal studiosPosted Sep 10, 2014
Location: holiiwood or la
for Everyoneby A verified traveler from San Jose, CA
Great staff, great location and great value!Posted Sep 8, 2014
Great experience! The staff is so professional and the location was great for eating and visiting Universal Studios!
for Familiesby A verified traveler
Perfect and comfortable hotel for the familyPosted Sep 3, 2014
Pros: Clean room, great staff to support.
Cons: I think swimming pool & fitness center can be little better but who has the chance to go to fitness center when in town.
Location: Perfect for Universal City. They even had shuttle to go to the city if you reserve Hop On and Hop off ticket.
I needed best hotel which is primarily have best comfort, great service staff and near to Universal Studio. I got it here. They had best room and provided really good quality bed for our 9 year old son. After coming back from Universal Studio or the main city or Beach, it was perfect room for us to relax. In morning break fast was great with lot of options and most importantly great service. They had pleasing and comforting staff to support even helping you to guide to the elevator. Room was best quality.
by A verified traveler from venezuela
Great location bad choicePosted Aug 28, 2014
Hotel looks very old, bad mantenience, rooms were not very clean, Air condition never worked properly. Great location if you go to Universal but very disapointing of Hilton hotel. You need to renew the hotel.
for Everyoneby A verified traveler
Posted Aug 28, 2014
We were only there overnight....everything was great!
for Familiesby A verified traveler from New York and Australia
Close to all! Enjoy the buffet.Posted Aug 27, 2014
Pros: I enjoyed the attitude of the staff, the pool, the 24/7 service and ability to swim late and eat very early or late. The beds were great.
Cons: Too many porters switching roles with the bags so that instead of tipping one guy, you ended up with two or three expecting a tip.
Location: Universal Studios and City Walk.
We paid $25 for an early check-in which was more than worth it as we were exhausted from the plane trip. The beds were exceptionally comfortable. The room was perfectly fine and the bathroom clean. The carpets were an oldish looking brown but considering how many families come through, they were in pretty good condition. We have a view of the pool which in hindsight, made for a quieter stay. The heated pool is open till 12pm and we had a wonderful late night swim and jacuzzi thanks to being on Australian time and was a great way to get the kids tired enough for bed. The staff were fantastic in general. The evening buffet was expensive but worth the experience. The easy free shuttle or easy walk to Universal studios and city walk were our main reason for booking here. The Starbucks in the lobby was also a welcome find. I recommend this hotel.
by A verified traveler
It was okPosted Aug 27, 2014
It was just ok food was ok room was a little better then food but ive been to a better place
by A verified traveler from los Angeles
Close to city walk and universalPosted Aug 26, 2014
Hotel aged overpriced room smelled a little smokey. Good location bed very comfortable staff was great
for Everyoneby A verified traveler from London
Great place to stay.Posted Aug 26, 2014
Pros: The room was really nice and clean and the other facilities were very well looked after and presented.
Location: Location was good but it could prove tricky to get back from central LA if you missed the last bus at 6pm. A car is a must if you like exploring.
I really enjoyed my stay and the staff were very friendly and helpful. Everything was perfect and I would definetly recommend this hotel and I plan to stay there again.