Ratings based on 2,415 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Burbank, Ca

Disappointed w/thermostat!!!

Posted Jan 27, 2015
I was very disappointed that they started to charge for parking starting this year. Then I was disappointed when in the morning, it got VERY HOT in our room due to morning sun. However, our thermostat did not adjust to that temp change. Maintenance man said his lazor reading said 76 degrees off the vent! In other words, we were boiling!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2015
A little pricey but you get what you pay for. Clean, comfortable rooms. Short walk to the park. I would stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Central Valley, CA.

Very Welcoming Staff---

Posted Jan 25, 2015
Pros: Its location and atmosphere... very welcoming!
Cons: Wish Hilton could run a few nights out of the month at $150 for "Senior Nights" only during the weekday!
Location: Location was easy access off freeway and great location across from Universal Studios as well as Theatres!
The staff from the parking assistances at the entrance of the hotel to the greeters in the hotel were all exceptional! We just had a short wait of about five minutes at registration and the receptionist was smiling getting us directions to the theatre we there to attend. He continued to ask if he could be of further assistance. This atmosphere was especially important to me since this my sisters and I annual first trip together as women over 60--seniors to say. We treated ourselves to a nice hotel as well as a day at Universal Studios on Saturday. Did I say the hotel has shuttle service to Universal Studios that worked out great took us right to University City Walk ----its unfortunate the hotel is a little beyond our price range to afford on all our trips---- thank you Hilton for a great night and treating for us four (senior sisters) girls with "grace".
2 out of 5
by A verified traveler

Not happy

Posted Jan 24, 2015
Not happy with service regarding info needed for info about the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Great location. Bed very comfortable.

Posted Jan 20, 2015
Pros: Location, price, bed.
Cons: Front desk staff. Also, rooms could use some updating.
Location: Universal park. City Walk
Good expereince. Excellent amenties. Could use a little updating. Front desk staff could use a tad bit more training in customer service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Essex

Great Location

Posted Jan 17, 2015
Pros: Pool & hot tubs, staff very helpful
Location: Universal Studios & Hollywood
This hotel is perfect location for visiting Universal and was only a short walk to the Metro to visit Hollywood. Great place to stay
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane Qld Aust

Great for Universal Studios

Posted Jan 9, 2015
Beds are to small. Most American hotels have twin doubles and not twin queens. Fine for kids but not so comfortable for adults.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom HK

整潔,舒適

Posted Jan 5, 2015
Pros: 房間非常好
Location: universal studios
好:房間非常舒適,買universal studios ticket 有$5 折扣 壞:就在山中間,沒有shuttle能直接到達,只能坐universal studios的 shuttle到總站再轉乘酒店shuttle / 步行。 check out後,收小費的concierge職員態度惡劣。
3 out of 5
Recommended
for Everyone
by A verified travelerfrom さいたま

ユニバーサルスタジオで遊ぶならこのホテル

Posted Jan 5, 2015
Pros: ユニバーサルスタジオに近い事。
Cons: ①部屋が古いので壁含めて改修して欲しい。 ②アクセスがもっと充実していれば・・・と思います。 どこに行くのもTAXIしかない・・・・地下鉄の駅もシャトルバスを使用(便数は少ない)。 特にアナハイムにトリップしにくい。このホテルに宿泊しながらDisneyResortに行くバスが有ると便利。
Location: ユニバーサルスタジオ(徒歩5分) チャイニーズシアター(車10分)
ユニバーサルスタジオで過ごすならお薦めのホテルです。 パークまで徒歩5分。お隣のシェラトンより近いです。 部屋も広くて快適ですが、少し古い感じがします・・・。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brasília/Brasil

Ótima localização para quem quer ir à Universal

Posted Jan 5, 2015
Hotel em frente à Univesal, com shuttle gratuito. Estacionamento pago e caro. Wifi razoável. Perto de Hollywood.