Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
100% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from U.C, CA

Nice, comfortable, located near the freeway hotel.

Posted Jul 13, 2015
Pros: They put a big jug of lemon flavored ice cold water in the lobby for us thirsty guests who had just arrived. Nice touch.
Cons: Put ice maker on every floor. Also, the TV could be bigger..lol.
Location: It's right off the freeway. It's right before the Vincent street's exit in West Covina where the malls/shops are located. Other stores are also close
It's a nice, comfortable, affordable hotel located right off the freeway. We took the 2 queen bed room and the room is big enough for the 4 of us. Nice amenities inside like coffee maker, with enough coffee cups and instant coffee sachets. Microwave, small fridge (which is actually cold enough to store our bottled water). Unfortunately, they did not put ice maker on every floor. We stayed on the 3rd floor and had to go down to the 2nd floor to get ice.
Comment from Hotel Management
Jul 23, 2015 by Hotel Management, Hotel Management
Dear Traveler, Thank you for taking the time to leave us such great feedback as well as a great score. We would like to apologize for have been unable to provide you with a much more comfortable stay in regards to our ice machines not being available on every floor. If our guests ever need assistance with anything, we always encourage them to give our guest services or front desk staff a call so that we may help accommodate our guests' needs to the best of our abilities. Once again, thank you for the feedback and we hope that you will be willing to give us another chance to provide a much better stay sometime soon in the future!
Comment from Hotel Management
Jul 23, 2015 by Hotel Management, Hotel Management
Dear Traveler, Thank you for taking the time to leave us such great feedback as well as a great score. We would like to apologize for have been unable to provide you with a much more comfortable stay in regards to our ice machines not being available on every floor. If our guests ever need assistance with anything, we always encourage them to give our guest services or front desk staff a call so that we may help accommodate our guests' needs to the best of our abilities. Once again, thank you for the feedback and we hope that you will be willing to give us another chance to provide a much better stay sometime soon in the future!
Comment from Hotel Management
Jul 23, 2015 by Hotel Management, Hotel Management
Dear Traveler, Thank you for taking the time to leave us such great feedback as well as a great score. We would like to apologize for have been unable to provide you with a much more comfortable stay in regards to our ice machines not being available on every floor. If our guests ever need assistance with anything, we always encourage them to give our guest services or front desk staff a call so that we may help accommodate our guests' needs to the best of our abilities. Once again, thank you for the feedback and we hope that you will be willing to give us another chance to provide a much better stay sometime soon in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from phx.

Nice, clean and close to everything.

Posted Jul 11, 2015
Nice stay. Room Next Door Experienced A Plumbing Issue And Thus We Had backup into our shower. Front desk was notified and they were very apologetic and resolved the issued Very quickly.
Comment from Hotel Management
Jul 24, 2015 by Hotel Management, Hotel Management
Dear Traveler, We would like to apologize for the plumbing mishap during your last stay here with us. We are glad to hear that our team managed to resolve the issue as soon as possible and would like to thank you for taking the time to let us know about it! We hope to be given another chance to provide you with a truly flawless stay the next time you are back in town!
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the hotel

Posted Jul 4, 2015
Everything was perfect, best stay so far Recommend it Even though it's off the freeway you don't hear the cars going by brealfast was very good Very secure as well
Comment from Hotel Management
Jul 10, 2015 by Hotel Management, Hotel Management
Dear Traveler, Thank you for the fantastic review and score! We truly appreciate all our guests and are even more happy to see and hear that they truly enjoyed their stay! Your feedback is absolutely essential so once again, thank you and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Short Stay

Posted Jun 16, 2015
Spent a night.in a 2-bedroom unit on the 2nd floor. My daughter liked it but I noted two things - the bathroom/restroom had no blower so imagine if you walk in after someone...Then the drain to the tub was slow, might need some timely maintenance in the pipes. Otherwise, sleeping here is for the night was okay.
Comment from Hotel Management
Jun 18, 2015 by Hotel Management, Hotel Management
Dear Traveler, Thank you for the great feedback! Your input is critical to us improving everything towards providing the best stay for our guests possible. We always encourage our guests to alert our front desk staff of any issues regardless of how minor they may be so that we can make sure that everyone is 100% taken care of. We look forward to seeing you again so that we may have a chance to give you a better experience than your previous stay. Hope to see you again soon! Best wishes to you and your family!
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Weekend Stay

Posted Jun 2, 2015
Pros: Staff, friendly and helpful. Loved the water in the lobby! Ease of access to the highway. Gas Grill near pool, nice.
Cons: Not a thing for us. We found everything very pleasing.
Location: Easy access to highway. Close to shops for necessary forgotten items.
At checkin the staff was very friendly and helpful. Room was exactly what we needed. Always thankful for the hairdryer and the iron. The room was very clean. The bathroom was nice and the temperature of the room was perfect. Had a great dinner in the onsite restaurant and the pool was pristine.
Comment from Hotel Management
Jul 2, 2015 by Hotel Management, Hotel Management
Dear Traveler, Thank you for sharing some great feedback with us! We always appreciate each and every thing our guests have to contribute to our property pushing itself toward being better in every aspect. We look forward to see you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2015
Great Staff and very nice Hotel, very accommodating
Comment from Hotel Management
Jun 3, 2015 by Hotel Management, Hotel Management
Dear Traveler, Thank you very much for leaving us with such a positive score as well as feedback! We look forward to seeing you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Very Happy :-)

Posted May 26, 2015
Beautiful & Clean Hotel. Excellent customer service. Special thank you to Bella at the front desk. Will definitely come back. Thank you.
Comment from Hotel Management
May 30, 2015 by Hotel Management, Hotel Management
Dear Traveler from California, We are happy to hear that you enjoyed your stay with us! Bella will be ecstatic to know that you enjoyed her customer service and we will all be looking forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
Nice new hotel located not too far from dtla. Could be closer but I didn't mind driving a bit. Bathroom is a little cramped but its nothing to complain about.
Comment from Hotel Management
May 18, 2015 by Hotel Management, Hotel Management
Dear Traveler, Thank you very much for leaving us a great score as well as feedback! We are happy to hear that you found our location very convenient during your stay. We would like to apologize for the bathroom size being slightly smaller than you would prefer during your last stay. If you are ever in town again please do let us know what we can do to make your stay as comfortable as possible! We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Close to freeway

Posted May 9, 2015
I love the room. The ease of the freeway access so I can get to my locations quickly and the shopping center with all the food choices is great.
Comment from Hotel Management
May 16, 2015 by Hotel Management, Hotel Management
Dear Aaron, Thank you for taking the time to leave us such great feedback! We are pleased to hear that you were able to successfully use our convenient location without any trouble. We hope to be your hotel of choice again during your next visit in town!
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Stay

Posted May 4, 2015
Pros: Good location for getting on and off the highway. The room was well insulated from sound, with good air flow, clean, and comfortable.
Cons: The elevators were a little funky - small and shaky.
Location: A few restaurants within walking distance.
Quiet, clean, comfortable room. Friendly and helpful staff. Walked to Marie Calendar's for breakfast which was also very good. The room was well insulated from sound and had good air flow, temperature control.
Comment from Hotel Management
May 16, 2015 by HotelStaff, Hotel Management
Dear Traveler, Our staff are happy to hear to they able to be of service to you and that the stay comfort was up to your standards during your time with us. We are also very pleased to hear that you enjoyed our convenient location right off the I-10 freeway with plenty of dining choices within walking distance such as the Marie Calender's you mentioned. We look forward to having you again sometime in the near future!
Comment from Hotel Management
May 16, 2015 by HotelStaff, Hotel Management
Dear Traveler, Our staff are happy to hear to they able to be of service to you and that the stay comfort was up to your standards during your time with us. We are also very pleased to hear that you enjoyed our convenient location right off the I-10 freeway with plenty of dining choices within walking distance such as the Marie Calender's you mentioned. We look forward to having you again sometime in the near future!
Comment from Hotel Management
May 16, 2015 by HotelStaff, Hotel Management
Dear Traveler, Our staff are happy to hear to they able to be of service to you and that the stay comfort was up to your standards during your time with us. We are also very pleased to hear that you enjoyed our convenient location right off the I-10 freeway with plenty of dining choices within walking distance such as the Marie Calender's you mentioned. We look forward to having you again sometime in the near future!