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Excellent and caring staff, both front desk and valet. The west cafe does not have fresh pastries in the morning. Today, she had 2-day old ones.
maryam
Stayed 1 night in Mar 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Like the complimentary Uber service for specific time periods.
Sile
Stayed 2 nights in Mar 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Overall a nice hotel the interior of the building and room was nice and clean and Valet was cool 👍
Oscar
Stayed 1 night in Mar 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Idid not like the rooms facing the freeway very noisy...\
The toilet paper was not soft
I did like the comfort of the beds\
The restaurant food was very good,the service was as well. however the view of the freeway was ugly!!!
Reita
Stayed 2 nights in Mar 2024
Response from Jennifer Southern - Front Office Manager on Mar 17, 2024
Dear Reita, Thank you for taking the time to share you recent experience, while it seems you enjoyed your stay, I see there are areas we missed the mark. I am sharing your thoughts and concerns with our leadership team to prevent similar experiences in the future.
The Hotel Angeleno is very close to the wonderful Getty Center, but access to the museum complex is via a major thoroughfare, so a car or UBER/LYFT is required to get there. The restaurant on the top floor has a magnificent panoramic view of the L.A. area. The front desk staff is very accommodating and friendly.
Judith G
Stayed 1 night in Mar 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Great view! The room was nice, but felt like IKEA furniture as their renovation. Valet staff were wonderful, but can’t say the same for the helpfulness of those at the desk
Anna
Stayed 2 nights in Mar 2024
Response from Jennifer Southern - Front Office Manager on Mar 19, 2024
Dear Anna, Thank you for taking the time to share about your recent experience while staying with us. We are saddened to hear that you did not have a good experience with our front desk staff. I will share your comments with my team and use this as a training opportunity. We hope that you will come see us again, should your travels bring you back to the West Los Angeles area.
Response from Heather Parish- Assistant Front Office Manager on Mar 15, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
10/10 Excellent
Caroline
Mar 10, 2024
Staff was incredibly attentive and service was always excellent
Caroline
Stayed 4 nights in Mar 2024
Response from Jennifer Southern - Front Office Manager on Mar 11, 2024
Caroline, Thank you for your kind words! We're delighted to hear that you enjoyed your stay! We hope to see you again, the next time our travels bring you to the West Los Angeles area.
Jennifer on the Staff was extremely helpful and made sure my needs were kept highly recommended
Dewayne
Stayed 2 nights in Mar 2024
Response from Jennifer Southern - Front Office Manager on Mar 11, 2024
Dewayne, I'm so glad to hear you enjoyed your stay! We hope to see you again the next time you come to Los Angeles!!!
2/10 Terrible
jennifer
Mar 8, 2024
I can clearly see that I was overcharged 227.17 which is $315.10 Canadian on my VISA card. I have contacted the Hotel Customer Service and NO ONE has called me back! This hotel bill was paid in full/cash debit card and I have receipt.
jennifer
Stayed 2 nights in Feb 2024
Response from Jennifer Southern - Front Office Manager on Mar 11, 2024
Hello Jennifer, I pulled up your reservation, I am not seeing an overcharge on your folio. I am sending you a copy of your folio from my email, on that email, you will have all of my personal contact information. Once you look over the folio, if you have any concerns, please contact at the included contact information and I would be more than happy to look it over further.
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Response from Jennifer Southern - Front Office Manager on Mar 3, 2024
Julie, Thankyou so much for your feedback! We're delighted you enjoyed your stay!!!
8/10 Good
Ana
Feb 29, 2024
Ana
Stayed 3 nights in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
10/10 Excellent
carmina
Traveled with family and small children, Business traveler
Response from Heather Parish- Assistant Front Office Manager on Mar 2, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
4/10 Poor
Chris
Feb 27, 2024
Liked: Cleanliness, staff & service
Parking not free
Chris
Stayed 3 nights in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 2, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. Unfortunately, parking is not free, however, we are the cheapest in the area. We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Response from Heather Parish- Assistant Front Office Manager on Mar 2, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
8/10 Good
Lisa
Feb 25, 2024
Liked: Cleanliness, staff & service
Pros: I liked the location of this hotel - very easy to get to UCLA either by freeway or back streets. Staff was very nice.
cons: Loud - next to the freeway. I'd ask for a room in the back not facing the freeway. Restaurant has limited hours. No robe or updated walk-in shower as pictured.
Can't park your car must do Valet - even though there is a parking lot. $40.00 a day.
Lisa
Stayed 3 nights in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 2, 2024
Thank you for taking the time to leave us a review. Providing top notch hospitality and a comfortable stay are among our top priorities. We are saddened to hear that we missed the mark during your stay.Our walk-in showers are on our higher floors, being the killer view king rooms, which also have a robe provided. Should you have asked the front desk, we would have been more than happy to send you a robe. Unfortunately, parking is not free, however, we are the cheapest in the area. We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Nice hotel and I’ve stayed several times. Pretty good value.
Wally
Stayed 1 night in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 2, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Great location for my trip to LA this time. Wonderful front of the house staff!!!
Bruce
Stayed 4 nights in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 2, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Staff was great! Very comfortable. We had a room where you could hear traffic noise a bit but overall not too much of an issue.
Estela
Stayed 1 night in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 2, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
10/10 Excellent
Markquetta
Feb 23, 2024
Markquetta
Stayed 3 nights in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Everything was in point. Easy to drive to and from Beverly Hills without any traffic
The hotel is clean and the staff is nice
Julie
Stayed 3 nights in Feb 2024
Response from Jennifer Southern - Front Office Manager on Feb 24, 2024
Julie, Thank you for sharing your recent experience while staying with us. We're delighted to hear you enjoyed your stay! We hope to see you again, should your travels bring you back to the West Los Angeles area.
Everyone on staff was super helpful and friendly. We appreciated the extra perks like a daily wine hour.
Trudy
Stayed 3 nights in Feb 2024
Response from Jennifer Southern - Front Office Manager on Feb 20, 2024
Dear Trudy, Thank you for sharing about your recent stay! We are delighted to hear that you enjoyed your stay! We look forward to seeing you again, the next time you're in the West Los Angeles area.
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Response from Jennifer Southern - Front Office Manager on Feb 20, 2024
Dear Marcy, Thank you for sharing about your recent stay! We are delighted to hear that you enjoyed your stay! We look forward to seeing you again, the next time you're in the West Los Angeles area.
Response from Jennifer Southern - Front Office Manager on Feb 20, 2024
Dear Bruce, Thank you for sharing about your recent stay! We are delighted to hear that you enjoyed your stay! We look forward to seeing you again, the next time you're in the West Los Angeles area.
Response from Jennifer Southern - Front Office Manager on Feb 21, 2024
We're delighted you enjoyed your stay!!!
10/10 Excellent
Erika
Feb 15, 2024
Erika
Stayed 1 night in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Comfortable bedding, next to freeway so not much view
Lulu
Stayed 1 night in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Feb 13, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay! We hope to see you again the next time your travels bring you to the West Los Angeles Area.
6/10 Okay
Michael
Business traveler
Feb 12, 2024
Liked: Cleanliness, staff & service
Good value for the price. The staff was very helpful, and everything seemed clean. But feels dated, some of the furnishings were pretty worn, and the walls were thin (I heard every word of the fight the couple next door was having).
Michael
Stayed 3 nights in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Feb 13, 2024
Thank you for taking the time to leave us a review. Providing top notch hospitality and a comfortable stay are among our top priorities. We are saddened to hear that we missed the mark during your stay. We are saddened to hear that we missed the mark during your stay. I have shared your concerns with our leadership team to ensure similar experiences do not occur in the future. Thank you for choosing Hotel Angeleno. We hope to see you again, the next time your travels bring you to the West Los Angeles area.
4/10 Poor
jayanie
Feb 10, 2024
My room wasn’t really clean
jayanie
Stayed 1 night in Feb 2024
Response from Heather Parish- Assistant Front Office Manager on Feb 13, 2024
Thank you for taking the time to leave us a review. Providing top notch hospitality and a comfortable stay are among our top priorities. We are saddened to hear that we missed the mark during your stay. I have shared your concerns with our leadership team to ensure similar experiences do not occur in the future. Thank you for choosing Hotel Angeleno. We hope to see you again, the next time your travels bring you to the West Los Angeles area.
Response from Heather Parish- Assistant Front Office Manager on Feb 13, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Response from Jennifer Southern - Front Office Manager on Feb 9, 2024
We're delighted you enjoyed your stay!!
2/10 Terrible
Emmy
Business traveler, Traveled with partner
Feb 8, 2024
Disliked: Amenities
Arrived and could not check in
Emmy
Stayed 1 night in Feb 2024
Response from Jennifer Southern - Front Office Manager on Feb 9, 2024
Hello Emmy, I am sorry to hear that you had issues at check in. I did see that you were able to check in, it appears there might have been a delay to the check in process due to the reservation being made close to the time of arrival. Additionally, I hope that the second room we gave you was a good fit and that you were able to enjoy a quiet night sleep. We thank you for choosing Hotel Angeleno and hope to see you again should your travels bring you back to the West Los Angeles area .
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay!We hope to see you again the next time your travels bring you to the West Los Angeles Area.
Beautiful old Hollywood, Clean and very close to all the good things to do in LA
sonya
Stayed 1 night in Feb 2024
Response from Jennifer Southern - Front Office Manager on Feb 6, 2024
Dear Sonya, Thank you for taking the time to share your recent experience with us! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay! We have shared your scores and your remarks with our team as a form of encouragement. Thank you for choosing Hotel Angeleno!! We hope to see you again, should your travels bring you back to the West Los Angeles area!
Response from Heather Parish- Assistant Front Office Manager on Feb 3, 2024
Thank you for taking the time to participate in our survey! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay! We hope to see you again, should your travels bring you back to the West Los Angeles area!
2/10 Terrible
Paula
Jan 29, 2024
Paula
Stayed 1 night in Jan 2024
Response from Heather Parish- Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave us a review. Providing top notch hospitality and a comfortable stay are among our top priorities. We are saddened to hear that we missed the mark during your stay. I have shared your concerns with our leadership team to ensure similar experiences do not occur in the future. Thank you for choosing Hotel Angeleno. We hope to see you again, the next time your travels bring you to the West Los Angeles area.
This is our first time staying at Hotel Angeleno. Overall, it was a pleasant stay. Only 2 things were an issue: no body wash in the shower and the $40 mandatory valet. Otherwise, the staff were very nice.
Tammy
Stayed 1 night in Jan 2024
Response from Jennifer Southern - Front Office Manager on Jan 28, 2024
Tammy, Thank you for taking the time to share about your recent experience while staying with us. Providing top notch hospitality is one of our top priorities, we are saddened to hear that we missed the mark during your stay. I have shared the issue with the body wash with our housekeeping department to ensure similar experiences do not occur in the future. We do understand that paying for parking can be frustrating, however, I want to assure that while paying for parking is the common place in the area, we have priced ours lower than our counterparts in the area. We do hope that you will come visit again, should your travels bring you back to the West Los Angeles area.
Response from Heather Parish- Assistant Front Office Manager on Jan 21, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We are delighted to hear that you enjoyed your stay! We hope to see you again, should your travels bring you back to the West Los Angeles area!
Response from Heather Parish- Assistant Front Office Manager on Jan 21, 2024
Thank you for taking the time to leave us a review! Providing top notch hospitality, and a comfortable stay are among our top priorities. We hope to see you again the next time your travels bring you to the West Los Angeles Area.