Premier Double Queen | Premium bedding, desk, blackout drapes, iron/ironing board
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Reviews of Hotel Casa 425 + Lounge

3.5 out of 5
Hotel Casa 425 + Lounge
425 W 1st St, Claremont, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 174 out of 239 reviews" "
Rating 8 - Good. 50 out of 239 reviews" "
Rating 6 - Okay. 10 out of 239 reviews" "
Rating 4 - Poor. 4 out of 239 reviews" "
Rating 2 - Terrible. 1 out of 239 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Violet

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice breakfast too
Stayed 2 nights in Apr 2024

8/10 Good

Mereke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and cute but a tad noisy with traffic and trains. We chose to eat breakfast off property.
Stayed 2 nights in Mar 2024

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. I arrived late due to flight delays. So accommodating!!
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024

10/10 Excellent

Terry

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Awesome customer service.
Stayed 1 night in Jan 2024
Response from Ethan on Jan 28, 2024
Thank you! We're glad that you're enjoying your stay. Let us know if there's anything else we can do for you.

10/10 Excellent

Emily

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!!
This is truly one of the best hotels I have ever stayed at. The building itself is awesome. The rooms well appointed and beautiful, the staff always goes above and beyond. Breakfast is great. The courtyard is simply amazing. I will always stay here when I can!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Devan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would visit again!
Stayed 1 night in Dec 2023

6/10 Okay

Joel

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Decent
Good location. Rooms are spacious, but overall fairly dated. The only door into the room (and really only daylight) is a giant sliding glass door that wouldn't lock properly. To have any daylight in the room the drapes had to be open which then allowed full view of everyone into the room by the whole courtyard. There was rarely someone actually working the front desk and when I needed help (my key card stopped working, I needed a printed receipt) I couldn't find anyone to help me. If the service were better I would rate it higher. Parking was also a challenge.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cambria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lupe

The location of Lacasa 425 was perfect for us. It was in the middle of the hustle and bustle of restaurants and theaters and music. Great parking and what I love mostly about it was at the end of our busy day. We had a beautiful quiet comfortable room to go to, I would recommend it definitely
Stayed 3 nights in Dec 2023

8/10 Good

Farm

Liked: Property conditions & facilities, room comfort
They first put me in a room with bad plumbing and the water flood in the shower with really bad odor. Phone didn’t work so I had to walk up to customer service desk to tell them. Then the next day, my cleaning lady didn’t clean my room. I just asked for extra towels when I saw her cleaning another room. I didn’t want to bother anymore. But overall it was a beautiful hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dermot

Stayed 2 nights in Nov 2023

10/10 Excellent

Yessenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful & spacious, can’t wait to come back!
Stayed 1 night in Nov 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Stayed 2 nights in Oct 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the large bath in my room. Also the open courtyard, one could sit and eat or just relax and read. It is located in a very nice area and loved the ablility to walk and see the area.
Stayed 4 nights in Oct 2023
Response from Emanda, Front Desk Agent on Oct 22, 2023
We are thrilled to hear you enjoyed your stay. We appreciate your feedback!

10/10 Excellent

Heather Arin

Traveled with family
Liked: Staff & service, property conditions & facilities
The entire staff was lovely and super responsive. The property is so spacious—-allows for time to truly relax. Breakfast was delicious too.
Stayed 1 night in Oct 2023
Response from Ethan | Casa 425 Front Desk on Oct 11, 2023
Thank you for the kind words! We are so glad you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023
Response from Emanda, Front Desk Agent on Oct 22, 2023
We appreciate your feedback!

10/10 Excellent

Jeffrey

Stayed 1 night in Sep 2023
Response from Emanda, Front Desk Agent on Oct 1, 2023
We are thrilled to hear you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to a college event
From check in to departure, our experience was excellent. The staff was friendly and very competent. The room was large and very well maintained. We loved the location with its proximity to the town of Claremont and the colleges (parked the car when we arrived and didn't move it until we left.). This is definitely our first choice hotel in the area.
Stayed 1 night in Sep 2023
Response from Emanda, Front Desk Agent on Oct 1, 2023
We are thrilled to hear you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

Cliff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable bed. only complaint was shower head was weak in Rm 309, but otherwise enjoyed the room very much
Stayed 1 night in Sep 2023
Response from Emanda, Front Desk Agent on Oct 1, 2023
We appreciate your feedback and are glad to hear you enjoyed your stay!

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely space and wonderful staff.
Stayed 3 nights in Sep 2023
Response from Emanda - Front Desk Agent on Sep 18, 2023
We are happy to hear you enjoyed your stay! We appreciate your feedback.

10/10 Excellent

Alb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was great! Be aware some rooms are right next to the Back Abbey and that bar gets lively during the weekends. That was no problem for us but still something to consider for the light sleeper. Other than that, the place was clean, organized, and staff was friendly and helpful. Incredibly close to the entire Claremont shopping area. Hope you enjoy your stay like we did!
Stayed 3 nights in Jun 2023
Response from Emanda - Front Desk Agent on Jul 23, 2023
We appreciate your feedback and are happy to hear you enjoyed your stay!

10/10 Excellent

Merrilee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing getaway
Open floor plan guest rooms are complemented by shared open air spaces.
Guacamole and tortilla chips
Patio courtyard
Patio courtyard
Patio courtyard
Stayed 1 night in Jun 2023
Response from Emanda - Front Desk Agent on Jul 23, 2023
We appreciate your feedback and are happy to hear you enjoyed your stay!

10/10 Excellent

Carole

Stayed 2 nights in Jun 2023
Response from Emanda - Front Desk Agent on Jul 23, 2023
We appreciate your feedback and are happy to hear you enjoyed your stay!

10/10 Excellent

Padma

Stayed 1 night in Jun 2023
Response from Emanda - Front Desk Agent on Jul 23, 2023
We appreciate your feedback and are happy to hear you enjoyed your stay!

10/10 Excellent

JULIE

Stayed 1 night in May 2023

10/10 Excellent

lisetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Emanda, Front Desk Agent on May 15, 2023
We appreciate your feedback and are thrilled to hear you enjoyed your stay!

10/10 Excellent

Alexander

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ethen at the reception deck is the best. The hotel is Clean and very close to eating and shopping.
Stayed 1 night in Apr 2023
Response from Emanda, Front Desk Agent on Apr 20, 2023
Thank you for your feed back. We are glad to hear you enjoyed your stay!

10/10 Excellent

Lorissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Emanda, Front Desk Agent on Jan 5, 2023
We appreciate your feedback and are glad you enjoyed your stay!

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2020

8/10 Good

Irela, La Verne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great room. I would have appreciated a softer mattress and a little less noise from outside the hotel; however, totally expected due to its location. No wine in the room as the VIP perk from Expedia suggested.
Stayed 2 nights in Aug 2022
Response from Casa Front Desk on Aug 23, 2022
Dear Irela,Thank you for your review. I apologize for the wine. We typically ask guests upon checking in for your choice of red or white. i will share this with the front desk staff. We hope to see you again so that we can make it up to you.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was okay limited selection but good.
Stayed 1 night in Jul 2022
Response from Veronica Gutierrez, Assistant Manager on Jul 29, 2022
Thank you for your feedback. We are currently working on our breakfast to meet guest standards. Please know your comments will be addressed.

10/10 Excellent

Maria

Stayed 1 night in Jun 2022

6/10 Okay

Jonathan

Traveled with family
Liked: Cleanliness, staff & service
Have stayed here before. The property is in need of refreshing and is showing it's age. The staff was wonderful as always. The breakfast offering was poor.
Stayed 4 nights in Jun 2022
Response from Veronica Gutierrez, Assistant Manager on Jun 24, 2022
Jonathan, Thank you for your feedback. Please note that we take your response very seriously and are working on the issues you have addressed. We hope you are able to come back soon and try our newly implemented Breakfast soufflé (-:

10/10 Excellent

Ashlee

Stayed 1 night in Jun 2022

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra last minute charge to make the sofa bed!
We loved the modern room that opened up to the courtyard bar. This is a fun, modern hotel situated perfectly near restaurants. My only complaint was after booking a room with a sofa bed to accommodate 3 adults, we were contacted the day before checking in to ask if the 3rd person would be using the sofa bed; if so there would be an additional $20 charge to make up the bed!
Stayed 1 night in Apr 2022
Response from Veronica Gutierrez, Assistant Manager on Apr 25, 2022
Hi Joanne, Thank you for sharing your experience. We appreciate your feedback and will definitely take this into consideration for future reservations.

10/10 Excellent

Cristal

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Accessible to the colleges we were visiting with plenty of food options nearby. Would stay again.
Stayed 1 night in Apr 2022
Response from Veronica Gutierrez, Assistant Manger on Apr 11, 2022
Thank you Cristal for taking the time to share. We're glad you enjoyed your stay. We hope to have you again some time soon.

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel adjacent to Pamona College.
The hotel was super convenient to the college campus which was great for our needs. The staff were very friendly and accommodating. Our room was very clean. Our only issue during the stay was street noise which is not under the control of the hotel or staff (if it were I have no doubt they would have fixed it). Seems every motorcycle and muffler-less car uses the street the hotel is on at all hours of the night.
Stayed 2 nights in Apr 2022
Response from Veronica Gutierrez, Assistant Manager on Apr 7, 2022
Thank you for taking the time to share your experience. We look forward to having you another time.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Veronica Gutierrez, Assistant Manager on Apr 7, 2022
Thank you, We hope to have you sometime soon.

4/10 Poor

Audrey

Traveled with family
Disliked: Amenities, property conditions & facilities
The property is lovely, centrally located. However, our room was in need of repair and updating. Fixtures were worn and dated and used. There was rust in the bathroom. Grout around shower floor and bath tub were dirty and old. The room has good bones and amazing tub, but it needs a refresh.
Stayed 1 night in Mar 2022
Response from Veronica Gutierrez, Assistant Manager on Apr 2, 2022
Hello Audrey, Thank you for your feedback. We appreciate you taking the time to let us know about your experience. Please know we are working on addressing your concerns.

10/10 Excellent

Reylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Veronica Gutierrez, Assistant Manager on Mar 24, 2022
Thank you for taking the time to share. We hope to have you again sometime soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great but we had some trouble figuring out how the spa worked. Some simple instructions in the room would help.
Stayed 1 night in Mar 2022
Response from Veronica Gutierrez, Assistant Manager on Mar 20, 2022
Thank you for your feedback. We appreciate you taking the time to share your experience. We hope you were still able to enjoy your stay with us dispite the obstacle. Please know while at Hotel Casa 425 any of our front desk agents will gladly assist you with any questions you have.

6/10 Okay

Barbara, New York

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property and rooms need some upgrades. We had a ground floor room which was noisy at night.
Stayed 2 nights in Mar 2022
Response from - Veronica Gutierrez, Assistant Manager on Mar 20, 2022
We apologize for any inconvenience. For future reservations please note in client requests for the quiet side of the hotel and we will gladly accommodate your preference.

10/10 Excellent

Fady

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very cool and unique to the area. We loved that it was near everything, shops and restaurants across the street and all around. a bar outside my room basically with good food options and easy access to almost anything.
Stayed 2 nights in Feb 2022
Response from Emanda, Front Desk Agent on Feb 22, 2022
We are so glad you enjoyed your stay! We appreciate the feedback.

10/10 Excellent

Tori

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Dec 2021
Response from Veronica Gutierrez, Assistant Manager on Jan 6, 2022
Thank you for taking the time to share. We look forward to having you in the future.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd Stay and Excellent Service Both Times
Our first room at check in didn’t have a working tv/cable. So the hotel switched us to a very nice room and and everything was perfect. This is our second stay at this hotel although we only live 30 min away. It has great venues for food and drinks and it’s small enough to where the customer service is quick and personalized. The rooms are huge and well appointed and of course the big tub in the middle of the room is what attracts us most. It’s the only one of its kind in the area.
Stayed 1 night in Dec 2021
Response from Veronica Gutierrez, Assistant manager on Jan 1, 2022
Hi Sandy, We are so grateful for your kind words towards our team. We are glad you enjoyed yourself and hope to see you soon.

10/10 Excellent

candy lynn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Hotel Casa 425 was very accommodating and understanding after I accidentally booked our room for the wrong night. They quickly resolved my mistake while I was on a cross-country flight. We landed to a kind message letting us know it was adjusted and our new confirmation. The property is in a wonderful location with charming shops and restaurants all in walking distance. The beds are very comfortable, and the large bathtub was much needed after a very long flight. Happy hour in the courtyard is lovely as well.
Stayed 1 night in Dec 2021
Response from Emanda, Front Desk Agent on Dec 8, 2021
We are elated to hear about your recent stay at Hotel Casa 425. We appreciate your feedback!