Ratings based on 1,179 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
I love this hotel! It's the only place I'd stay in Long Beach!
4 out of 5
Recommended
for Couples
by A verified travelerfrom California

A very pleasant stay!

Posted Jan 2, 2015
Pros: The treatment I received from the front desk, atmosphere of the grounds, balcony views and it generally has a relaxing feeling throughout the grounds
Cons: They charge enough for a room, that 25.00 is excessive for outdoor parking. I would like to see them go back to the 15.00 charge.
Location: The Pike with entertainment, restaurants, convention center and beach. Queen Mary is very close and on the same side of the bay as the Maya Hotel.
Andrew at the front desk is exceptional. Two years went by before I had the pleasure of seeing him. He remembered me and we chatted, getting caught up. His customer service and public relation skills are what this property needs more of. Our room was 1304 and the largest of guest rooms. It was very clean and I liked the wood flooring over carpet. Pets are allowed at this hotel and on a previous visit we had to change rooms twice in order to get away from pet urine smell. Granted, they do shampoo the carpets on a very regular basis. We have stayed here in excess of 10 times and only experienced the smell once. Management and staff will try to do whatever they can to make your sure you are happy with your stay. Balconies are very private and you do not see the balconies on either side of you due to the architecture of the buildings. Most all buildings have nice views. It is a very tropical/morro can themed property. The grounds are very well manicured and pretty. Tiki light and bon fires are lit every evening. There are many outdoor lounging areas for day and evening which makes for a very relaxing time. Parking is 25.00 per day with a manned booth at exit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose

Very unique hotel with a team of exceptional staff

Posted Jan 1, 2015
Pros: Very friendly staff and good service. Even the restaurant staffs were very friendly and service oriented.
Cons: I notice the room only has a rubbish can in the bathroom and not in the bedroom, might make it easier for the guest to have it in both areas.
Location: Location is good, very near shopping area, it's about 5 mins drive.
The service is awesome. I arrived late and they don't have the type of room I booked, so to make up for that, they offered free parking + complimentary breakfast for our family of 4 which I appreciate. Though the hotel is bit old, it is very clean and the beds are comfy. During winter time, they have a couple outdoor fire pit for family get-together, I saw a few families roosting marshmallow by the marina which is very cool. The outdoor hot tub is also good, large size that can accommodate 10 people and at the right temperature.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Tucked away in downtown long beach.

Posted Dec 31, 2014
Nice hotel. It is tucked away in downtown long beach. It is definitely my go to hotel when I am there. My only major con to the hotel is how LOUD it can get at night. Pick a room away from the restaurant!!!!!! You will be just fine if you do.
3 out of 5
by A verified travelerfrom Santa Paula

Pricey

Posted Dec 13, 2014
Cons: No parking fees.
We attended a function at the Queen Mary and decided to stay at the Maya because of its proximity. Since it was a Saturday night the room rate was $279. The room was a nice size, with a small balcony. It was very clean, the beds were comfortable. However, I was shocked a checkout that I was being charged an additional $22 for PARKING! It was not Valet parking either, I parked my car & carried my own luggage & they charge an additional $22.(??) $279 & still have to pay for parking is outrageous to me. Plus the rooms are not very soundproof, there was a private party in a distant outdoor area that we could hear as if it was just outside our room. I do not recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Exterior Room / Lobby Access

Posted Dec 5, 2014
Pros: This hotel has beautiful views, comfortable / clean rooms, close to the Long Beach hot spots.
Cons: Not sure, as explained above, fact that anyone can have access to your room and have to walk outside (in the rain) to your room are negatives
Location: Very close to Long Beach bars and restaurants which is why I choose the hotel. However, to the best of my knowledge no access to walk to LB.
This hotel has beautiful views, comfortable / clean rooms. However the negative was no connecting access from the main lobby, to my building (I stayed in # 2). Anyone can have access right up to your door, leaving it a kind of a motel feel. And unfortunately it rained heavily two of my three days, so what was probably meant to give a resort feel, backfired for my stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wedding Night

Posted Dec 4, 2014
Pros: Location, staff, ambiance were simply fantastic.
Attended a wedding at the Maya, the staff, venue, decorations, ambiance, weather, everything that night was just simply blessed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ajax, Ontario, Canada

Resort feel but hotel pricing

Posted Dec 2, 2014
Wanted to stay in Long Beach and this was a great hotel right off the water. It was nice to have the feel of being in a resort vs a typical Hotel set-up. Location is great, but a little confusing to get to the way the roads are set-up but the Hotel can't control that. Short walk from the Queen Mary ship as well. Warm cookies when checking in was a nice little touch.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia Beach

Nice restaurant and lobby.

Posted Nov 30, 2014
Good views for water front rooms. Rooms are older and have been renovated, some signs of age still remain. Lobby and restaurant are top notch though. $20 per night for parking not included in room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Fantastic hotel all round

Posted Nov 28, 2014
Pros: Great value for money. Close to attractions. Clean rooms. Friendly and helpful staff.
Could not have chosen a better place to stay in Long Beach, close to all of the attractions with a real beach resort feel. Just brilliant, would not hesitate to recommend and would stay again if visiting the area without a doubt.