Ratings based on 1,188 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2015
Pros: Everything!
Cons: A nice gift shop
Location: Stayed one night between returning from Catalina and flying home. So didn't have a chance to explore beyond the hotel.
Beautiful hotel with lots of character. Very comfortable. Definitly staying there again when heading to Catalina Island.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with a view and a lot of noise.

Posted Feb 24, 2015
Pros: Big size room and cleanliness.
Cons: Staff explain the hotel accommodations and what the hotel had to offer.
Location: We were right on the river. It was a little hard to get to, but nice once you were there.
The view from the balcony was beautiful. Unfortunately our room was right above the outdoor dining so there was no way to enjoy the moment. I would've like to have known about the parking fee, but we were able to come and go all day and night and pay the flat rate of $22.00.
3 out of 5
by A verified traveler

Casual hotel, 10 minutes away from the queen Mary

Posted Feb 16, 2015
My phone didn't work, my bathroom smelled bad...but the concierge gave us a complimentary breakfast and offered to change my room for the inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ineradicable hotel!

Posted Feb 9, 2015
We loved this hotel. The only problem is that we witnessed a homeless person used hotel's swimming pool shower room around 10 pm. We believe it was only a minor incident and we would recommend this hotel to everyone.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Beautiful hotel on the water

Posted Feb 5, 2015
Absolutely beautiful hotel and grounds. Walking distance to the aquarium and queen Mary. Fantastic indoor/outdoor restaurant. Could not have been more pleased
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Cute, Bit Expensive

Posted Feb 3, 2015
This is a very cute, nicely designed space (both rooms, restaurant as well as outdoor spaces such as seating areas, fire pits, "beach" and pool). The rooms are comfortable, but would not hurt to have a mini-fridge. Restaurant is great, with beautiful views and excellent food, but--as been commented on before--expensive. The location is a both a plus and minus--out of the way (DT Long Beach not really walkable, hard to find) but also unique with great views. We rented bikes which was wonderful! Nice staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
I love this hotel! It's the only place I'd stay in Long Beach!
4 out of 5
Recommended
for Couples
by A verified travelerfrom California

A very pleasant stay!

Posted Jan 2, 2015
Pros: The treatment I received from the front desk, atmosphere of the grounds, balcony views and it generally has a relaxing feeling throughout the grounds
Cons: They charge enough for a room, that 25.00 is excessive for outdoor parking. I would like to see them go back to the 15.00 charge.
Location: The Pike with entertainment, restaurants, convention center and beach. Queen Mary is very close and on the same side of the bay as the Maya Hotel.
Andrew at the front desk is exceptional. Two years went by before I had the pleasure of seeing him. He remembered me and we chatted, getting caught up. His customer service and public relation skills are what this property needs more of. Our room was 1304 and the largest of guest rooms. It was very clean and I liked the wood flooring over carpet. Pets are allowed at this hotel and on a previous visit we had to change rooms twice in order to get away from pet urine smell. Granted, they do shampoo the carpets on a very regular basis. We have stayed here in excess of 10 times and only experienced the smell once. Management and staff will try to do whatever they can to make your sure you are happy with your stay. Balconies are very private and you do not see the balconies on either side of you due to the architecture of the buildings. Most all buildings have nice views. It is a very tropical/morro can themed property. The grounds are very well manicured and pretty. Tiki light and bon fires are lit every evening. There are many outdoor lounging areas for day and evening which makes for a very relaxing time. Parking is 25.00 per day with a manned booth at exit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose

Very unique hotel with a team of exceptional staff

Posted Jan 1, 2015
Pros: Very friendly staff and good service. Even the restaurant staffs were very friendly and service oriented.
Cons: I notice the room only has a rubbish can in the bathroom and not in the bedroom, might make it easier for the guest to have it in both areas.
Location: Location is good, very near shopping area, it's about 5 mins drive.
The service is awesome. I arrived late and they don't have the type of room I booked, so to make up for that, they offered free parking + complimentary breakfast for our family of 4 which I appreciate. Though the hotel is bit old, it is very clean and the beds are comfy. During winter time, they have a couple outdoor fire pit for family get-together, I saw a few families roosting marshmallow by the marina which is very cool. The outdoor hot tub is also good, large size that can accommodate 10 people and at the right temperature.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Tucked away in downtown long beach.

Posted Dec 31, 2014
Nice hotel. It is tucked away in downtown long beach. It is definitely my go to hotel when I am there. My only major con to the hotel is how LOUD it can get at night. Pick a room away from the restaurant!!!!!! You will be just fine if you do.