Another review of the Fairmont (been staying with them for a few times already).
Valet continue to shine and it's part of the reason we continue with Fairmont.
Check-in (late 10ish at night) was bad, if not unprocessional. She never confirmed the # of nights we'll be staying, never confirmed about the amount of 'hold' on our credit card, never address my name (only confirmed via my ID), standard response...worst was that she completed the check in process, gave back my credit card and ID, I was still in process of putting my cards back into my wallet when she started helping the next customer!!! Whow...never ever would have experience such 'under-appreciated' service. Very poor experience.
House keeping also was a hit / miss. One day during our stay we left our 'in-room dining cart' outside out room and left the hotel around 9am. Returned to the hotel shortly after 3pm that day but still saw our in-room dining cart in the same spot and our room was not even done!!!! That was absolutely no excuse for such poor service.
Checking out was 'so so' too...but she was a 'trainee' so there's room for improvement - could see she was a bit nervous ...so that's ok..I understand.
In-room dining (food wise) was good, right on time too. wish they would offer more choices though.
Dental kit (tooth brush / paste) - the smallest toothpaste pack we've seem. Probably only last 2 (maybe 3 max) uses - somewhat inconvenient if u were staying for 3+ nights.