Ratings based on 625 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from georgia

Very convenient

Posted Jul 29, 2014
We enjoyed our stay , very friendly bell boy and house keeping staff.nice restaurant .
3 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Good location

Posted Jul 28, 2014
Pros: location, beautiful
Cons: making sure guests get the rooms they book rather than assume a king is okay when they pay extra for double beds.
Location: restaurants, shopping, six flags, los angeles, jazz festivals, bars
Beautiful hotel, good location, Didn't have dbl beds available when I paid extra for them that is why they received a lower score. Carpeting was very ugly,
5 out of 5
Recommended
for Everyone
by A verified traveler from Sierra Madre CA

Posted Jul 28, 2014
We needed to arrive early in order to dress for a wedding. The hotel staff was very accommodating. The hotel is first rate. Excellent service and accommodations, and walking distance from shops and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was very friendly & helpful.

Posted Jul 24, 2014
Property was very clean. Staff was friendly & helpful. I would like to stay there again & recommend to friends & family.
3 out of 5
by A verified traveler

Uncomfortable

Posted Jul 22, 2014
The pool and lounge area was dirty. Beds were small and uncomfortable!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in great location

Posted Jul 20, 2014
This hotel was perfect. Across the street from the Westfield and many restaurants. Didn't have to use the car once. Very clean and everything appeared new. Was pretty quiet after 10pm considering there was a jazz fest just outside the hotel, which I really enjoyed as well. Many things to do nearby and great hotel overall. Would definitely stay there again
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Gatos, CA

Great hotel -- staff needs a bit of an overhaul

Posted Jul 14, 2014
Pros: The rooms.
Cons: Staff.
Location: Shopping, restaurants, good location.
I've stayed here twice with consistent experiences. The hotel itself is lovely and the rooms are very nice. The pool area very nice, although it becomes a kiddie destination at times and you have to leave to get away from them. I believe the staff strives to please you, however, I think the downfall is that they are very understaffed. At times the wait can be long for getting your car or checking in/out. For me the right procedure for getting your car is that the valets are out front and are available to get your car for you. In this case almost every time, the valet is somewhere else and you are looking for them or there is a sign to go back inside and give them your ticket. In one case, with no valet present, I gave my keys to the front desk only to find my car sitting in the same place the next morning and it had not been moved or parked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right in the town center

Posted Jul 3, 2014
Pros: Location
Cons: Felt like it needed a little spring cleaning.
Location: Six Flags and Universal Studios. Highly recommend the plantinum flash pass at Six Flags. If you are only going for a day or two it is much worth it!
Stayed at the Hyatt for 3 nights to go to Six Flags / Hurricane Harbor and Universal. Good location, right next to the free trolley stop which takes you right to the front gate of Six Flags. Hotel is right in the town center near a ton of restuarantes...mostly chains. The room was decent and the overall hotel was decent, just felt like the overall hotel needed a little cleaning / sprucing up.
2 out of 5
by A verified traveler from Texas

If you like OLD and HOT this is the place for you.

Posted Jun 27, 2014
Pros: Close to shopping and dining.
Cons: Coffee in the room was terrible, come on people is it to much to ask for a decent cup of coffee? Cool air? Comfortable bed?
Location: Close to Magic Mountain, Hurricane Harbor and all down town Valencia dining and shopping.
Checking in was easy enough but the hotel staff laughed when I asked if there were any rooms with balconies. Guess that was a no. Got to the room and cranked up the air to 60 degrees. Never did cool off at all. Woke up sweating that night several times, or did I wake up because the mattress was hard as a rock and so old. Gross. I expected much better from the Hyatt. Oh I remember what woke me the first time at 2am. It was a loud ruckus down at the hot wings bar. Police on a bull horn and a lot of yelling from drunken patrons. Yeah for me! Ugh, don't waste your hard earned money on this hotel it just didn't measure up to my standards.
4 out of 5
Recommended
for Everyone
by Katie

Retreat

Posted Jun 24, 2014
Hotel is nice, great location with easy walk to shopping and dining. Breakfast Buffet was a let down. Would recommend and stay again, just would skip breakfast.