Ratings based on 1,289 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
Loved it, room was clean and neat and the staff was amazing, can't forget the rooftop view!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom fullerton, ca

Exquisite experience

Posted May 11, 2015
My fist time here, I i formed the operator that I was booking for my boyfriends birthday. Not o ly did she give is an early check in she gave us a free bottle of wine. It was magical. I will be coming back for my birthday ;)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Excellent Room

Posted May 9, 2015
Pros: Quality of Room. Staff.
Cons: Extended breakfast menu.
Location: Not the best. Hidden away, bit of a walk to the more attractive areas
Fab room after a long flight. Early check in allowed without any question. Breakfast menu limited but good. Staff excellent throughout. Hotel is tucked away and plenty of building around (no noise impact). Bit of a walk to the attractive areas of Long Beach.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel and Staff, Highly Recommended!!!!!

Posted May 4, 2015
Pros: Great Hotel and Staff, Highly Recommended!!!!!
Location: plenty of places within easy walking distance
Staff were welcoming and friendly, it was a wonderful two day stay. The rooftop swimming pool on the 8th floor was beautiful as well
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2015
Nice hotel with a great rooftop pool and friendly staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Stay was for leisure - despite all the crazy crowding in the downtown Long Beach area, the hotel made you feel like you were on an island resort with the beautiful rooms, excellent service and views from the rooftop pool.
4 out of 5
by A verified traveler

Disappointment

Posted Apr 27, 2015
It was a challenge locating the hotel. The neighborhood is going through a redevelopment. Many streets were closed due to construction. GPS was of no use in directing us to the hotel. We could see it from a couple of blocks away. However, it took us about 15-minutes of driving around to locate the street that landed us in front of the hotel. There was no valet parking or help unloading the baggage. The doormen directed us to a seven-story parking structure a block away. We were faced lug our own luggage from the parking structure to the hotel...This was the first time in many years we have stayed at a major chain which did not have valet parking or assistance with luggage...I am a member of Hyatt Gold Passport...Upon checking in I was told that the hotel would not accept my Hyatt Gold Passport number; because my reservation was made through "a third party" (Expedia). I would not receive Gold Passport credit for my stay. In the past I have used Expedia for a Hyatt stay; Gold Passport credit was not an issue. The hotel facility, staff and location were all very good. I would avoid this hotel until the redevelopment is completed. Even after that, my wife and I will never return to this hotel which does not offer valet parking.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom TOKYO

柔らかすぎるベッド

Posted Apr 27, 2015
腰が沈み過ぎてあまり好きでは無い。 歯ブラシやカミソリ、シャワーキャップ等は置いてありません。一泊の場合朝食は有料です。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle Wa

Long Beach Grand Prix

Posted Apr 20, 2015
Pros: Location to everything that we needed.
Cons: Fairly new hotel so nothing really.
Location: Minutes from the marina , town center. Multiple restaurants , bars and night life around.
The hotel was located perfectly for the event. Staff were very pleasant, hotel was modern, clean and comfortable. Rooms were compact but usable.
2 out of 5
by A verified traveler

Posted Apr 17, 2015
4つ星よりも3つ星の感覚。ビジネスとしては良いと思います。ハイアットの名前と評価の高さがあったので期待しすぎました。