Ratings based on 961 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Comfy bedsPosted Aug 25, 2014
Pros: Very convenient to everything.
The hotel was nice and the staff were friendly and helpful. The hotel furniture needs some serious updating. Talk about wear and tear. The pool area needs some serious cleaning!!!!!!!!! Very dirty! Beds were super comfy and rooms were nicely laid out.
for Everyoneby A verified traveler from Toronto
Nice HotelPosted Aug 5, 2014
Pros: From online seach
Location: I have beed to the cruise, and drove on the PCH.
The nice hotel with warmest staff to get touch with all guest need. The staffs are very nice to help out of visitors
for Everyoneby A verified traveler
Hotel staff needs more trainingPosted Jul 21, 2014
Hotel staff could use some improvement when it comes to dealing with customers. Other than that it's a decent place to stay.
for Everyoneby A verified traveler from Seattle WA
1 of Long Beach's FinestPosted Jul 16, 2014
Pros: The Staff
Cons: They could have Valet!
Location: Tons of good food and things to check out. You don't need help just go walk around. It can be a little ghetto at times so just be prepared for that.
This is strait up an amazing hotel!! Honestly, I really don't want to give too much away so that I keep this little secret….well, secret for a little while longer. The staff is one of the best in the biz and I stay at hotel's a ton!! Was there this last week and they made me feel at home and went way above and beyond. The hotel has a little secret spot on the roof top. Go check it out and soak in the 360 view and epic sunsets over the water. Epic view of the Queen Mary up there to.
for Everyoneby A verified traveler from central TX
Beautiful hotelPosted Jul 2, 2014
Pros: Close to everything
Location: In the middle of the Pike...restaurants within walking distance...fishing...tours...theaters...comedy club...
This hotel is beautiful....more than met my expectations...close to everything you need...the pool area on the roof is like being at a resort...
for Familiesby A verified traveler
Excellent Hotel - will stay againPosted Jun 30, 2014
Pros: Cleanliness and comfortable bed and pillows. Everything about the room set up was perfect.
Location: Lot of restaurants and entertainment walking distance
I was absolutely impressed with the hotel. Very clean, very comfortable, spacious, and classy décor. The hotel is in the heart of a great area for dining and entertainment. I look forward to coming back and staying again soon.
for Everyoneby Linda & Jeff from Las Vegas, NV
Thoroughly enjoyed our first stay & will return.Posted Jun 9, 2014
Pros: It's small, boutique-like feel. Very personal staff.
Cons: Can't think of anything.
Location: We were there for the coin show at the convention center which we were able to walk to each day. The entire area is a fun area. Great shopping, res
Greeted by Martin the bellman who was very friemdly & helpful. He assisted other times during our stay & he's a great guy. Nisha at the fromt desk pointed out the ladies room when i inquired & after a friendly conversaton she assisted with signing us up for Hyatt rewards, Very informative & a wonderful employee. Everyone at the fromt desk & staff throughout the hotel were the best. The room was perfect, clean, comfortable, lovely. Had a beautiful stay & will be returning three times a year for the coin show.
for Everyoneby Lucky Me from baltimore md
Located in a great astmospherePosted May 31, 2014
It's surrounded by great attractions and people. I love the rooftop pool and bar it's relaxing
Recommendedby Jennifer Kuenning from Hanford, CA
AMAZING!Posted May 29, 2014 on Hotels.com
Only come here when I travel to long beach! Amazing customer service, beautiful room & wonderful rooftop pool!
Recommendedby Flora from Texas
ncie quite placePosted May 29, 2014 on Hotels.com
It was pretty good. But the bed sheet probably has some chemical stuff which makes my face allergic.