Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Minnesota

great location and facility with friendly staff

Posted Aug 25, 2014
Pros: great location near the beach with out door eating area looking over the beach. The crew doing the parking were great.
Cons: sometimes jammed at the front door with cars but seems to clear in a reasonable time.
Location: Beach is great. the mall is fun.
great stay for LA with less crowds and great beach with lost of beach crowd and fun stores
4 out of 5
for Everyone
by A verified traveler from new jersey

Vacation in Santa Monica

Posted Aug 16, 2014
We booked our vacation thru expedia. Which I will never do again! When we check in they gave us a tiny room with a view of a building next door. Not to mention we were booked for 6 nights with 3 people. The manager matter-of -factly stated we book thru expedia a 3rd party and that's what we paid for. After upgrading and paying $150 more a night we were finally comfortable.
4 out of 5
for Everyone
by A verified traveler from Brazil

Great experience in Santa Monica

Posted Aug 7, 2014
Pros: Room and bathroom, location
Cons: Check out should be at noon as oppose to 11am.
Location: Great restaurants & shops walking distance. Close to the beach.
Great room and bathroom. Clean and updated. Staff was friendly and responsive. Breakfast was fantastic. Pool was clean and relaxing.
5 out of 5
for Everyone
by A verified traveler from Brisbane Australia

Great hotel close to all amenities A1

Posted Aug 1, 2014
Pros: Position, cleanliness and staff helpfulness
Cons: N/A
Location: Close to all amenities...Pier, restaurants, tours, shopping and transportation
Arrived very early from my international flight and hotel staff had my room ready early...very clean, roomy and quiet room but close to all amenities
5 out of 5
for Everyone
by A verified traveler from Edmond, OK

Great Hotel & Great Location

Posted Jul 30, 2014
Pros: Everything!
Cons: A little pricey, but most of the good ones are.
Location: Santa Monica Pier, 3rd St. Promenade, the beach, bike rental, several great restaurants and bars, all in walking distance.
Went to Santa Monica for a short vacation. I have stayed at a J.W. Marriott before, and it was great, found this one online. From the minute we arrived on the property, several people were greeting us and offering to help. Every morning when we came downstairs, the entire staff made a point to say good morning or ask if we needed anything. The entire staff was very accommodating. The bellmen, front desk, bartender, waitress and the concierge, could not have been better. The food and drinks were very good. The property is beautiful and is located within walking distance of the beach, shopping, restaurants and bars. Highly recommend this hotel.
5 out of 5
for Everyone
by A verified traveler from MD

Posted Jul 10, 2014
I stayed here July 3-7, 2014 and can't wait to go back. The amenities, location, and chic decor were excellent! The front desk and wait staff ( Evelyn and Jay) were awesome. This hotel also has multi-level outdoor seating, including a flat screen and fire pit, which was an added plus! The property is steps away from the beach, shopping, and fine dining; trust me, you won't be disappointed.
5 out of 5
for Everyone
by A verified traveler from nj

Great hotel close to pier and beach

Posted Jun 25, 2014
Pros: The pool, location room and comfortable lobby.
Cons: Free wifi in the room would de nice.
Location: This a great location. It is a short stroll to the beach and the pier. Get lunch at Big Dean's at the beach and breakfast at Cora's down the block.
We were only here one night, but it was lovely. The room was w ell appointed and comfortable. The staff was great, friendly and helpful. At check we left something in the room and the valet ran up and retrieved it for us. The room was very clean. The facilities were great. There was a small, but lovely heated pool which we enjoyed for a few hours. We were right near the beach and about five minutes from the Santa Monica Pier. Parking was a bit expensive, but it was convenient and it seems in line with area prices.
5 out of 5
for Everyone
by A verified traveler from Baton Rouge, LA

This hotel was in a perfect location

Posted Jun 23, 2014
Pros: It was beautiful and the staff was friendly and wonderful
Cons: Nothing
Location: Santa Monica Pier and shopping
We flew into LAX and the hotel was only 8 miles away and an easy drive. It is within walking distance from the Santa Monica Pier, excellent shopping and great restaurants. It is also a short drive to Beverly Hills and Malibu.
5 out of 5
for Everyone
by deb from Australia

customer service

Posted Jun 22, 2014
Pros: the facilities food and staff friendliness
Cons: no nothing at all
Location: the beach is within walking distance as is shopping and transportation is out the front of the hotel
we had a late night flight back to Australia and requested another half day checkout which was arranged easily. the concierge assisted us greatly with transportation back to LAX. Also we had a slight problem with our breakfast one morning but the hotel catering manager had a silver service dining cart of wine, cheese and bread and biscuits sent to our room to apologise for the inconvenience even though we were not really complaining about the extended wait. so top marks to the hotel for that gesture it was excellent.
5 out of 5
for Everyone
by Bill from Denver

Luxury Hotel near the beach.

Posted Jun 4, 2014
Pros: Location on the beach and quality of the rooms are great!
Cons: Hotels of this caliber should have free wifi and reduced cost parking.
Location: Within 3 to 4 blocks of the hotel there is shopping, restaurants and the Santa Monica Pier.
This was one of the nicest hotels I have stayed in for years. The decor, spaciousness and cleanliness of the rooms were at the highest levels. New beds with HD TV made the experience that much better