Ratings based on 349 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from San Diego
Top Notch StaffPosted Sep 28, 2014
The staff went WAY beyond their reasonable duties to take care of us and our unique situation. I can't say enough about them...
for Everyoneby A verified traveler
Great LocationPosted Sep 22, 2014
Great facility! Staff was wonderful! Highly recommended!!!
for Everyoneby A verified traveler
Nice hotel,Posted Sep 16, 2014
Really enjoyed Would stay there again enjoyed THE pool and pool Service
for Everyoneby A verified traveler from WA
Posted Sep 8, 2014
Pros: excellent location...close to beach, pier and shopping!!!
I arrived so early (8:30am) the front desk held my bags while I went for run on beach. They were going to let me shower in spa, however, when I returned (11am) they had a room ready for me and let me check in!!!!
for Everyoneby A verified traveler from Minnesota
great location and facility with friendly staffPosted Aug 25, 2014
Pros: great location near the beach with out door eating area looking over the beach. The crew doing the parking were great.
Cons: sometimes jammed at the front door with cars but seems to clear in a reasonable time.
Location: Beach is great. the mall is fun.
great stay for LA with less crowds and great beach with lost of beach crowd and fun stores
for Everyoneby A verified traveler from new jersey
Vacation in Santa MonicaPosted Aug 16, 2014
We booked our vacation thru expedia. Which I will never do again! When we check in they gave us a tiny room with a view of a building next door. Not to mention we were booked for 6 nights with 3 people. The manager matter-of -factly stated we book thru expedia a 3rd party and that's what we paid for. After upgrading and paying $150 more a night we were finally comfortable.
for Everyoneby A verified traveler from Brazil
Great experience in Santa MonicaPosted Aug 7, 2014
Pros: Room and bathroom, location
Cons: Check out should be at noon as oppose to 11am.
Location: Great restaurants & shops walking distance. Close to the beach.
Great room and bathroom. Clean and updated. Staff was friendly and responsive. Breakfast was fantastic. Pool was clean and relaxing.
for Everyoneby A verified traveler from Brisbane Australia
Great hotel close to all amenities A1Posted Aug 1, 2014
Pros: Position, cleanliness and staff helpfulness
Location: Close to all amenities...Pier, restaurants, tours, shopping and transportation
Arrived very early from my international flight and hotel staff had my room ready early...very clean, roomy and quiet room but close to all amenities
for Everyoneby A verified traveler from Edmond, OK
Great Hotel & Great LocationPosted Jul 30, 2014
Cons: A little pricey, but most of the good ones are.
Location: Santa Monica Pier, 3rd St. Promenade, the beach, bike rental, several great restaurants and bars, all in walking distance.
Went to Santa Monica for a short vacation. I have stayed at a J.W. Marriott before, and it was great, found this one online. From the minute we arrived on the property, several people were greeting us and offering to help. Every morning when we came downstairs, the entire staff made a point to say good morning or ask if we needed anything. The entire staff was very accommodating. The bellmen, front desk, bartender, waitress and the concierge, could not have been better. The food and drinks were very good. The property is beautiful and is located within walking distance of the beach, shopping, restaurants and bars. Highly recommend this hotel.
for Everyoneby A verified traveler from MD
Posted Jul 10, 2014
I stayed here July 3-7, 2014 and can't wait to go back. The amenities, location, and chic decor were excellent! The front desk and wait staff ( Evelyn and Jay) were awesome. This hotel also has multi-level outdoor seating, including a flat screen and fire pit, which was an added plus! The property is steps away from the beach, shopping, and fine dining; trust me, you won't be disappointed.